20 Schwan’s Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Schwan's.

When it comes to interviews, preparation is key. And when you’re interviewing with a specific company, it’s important to do your research and be prepared to answer questions about the company itself.

If you’re interviewing with Schwan’s, you’re in luck. We’ve compiled a list of some of the most common questions asked in interviews for Schwan’s, as well as some sample answers to help you prepare for your own interview.

Schwan’s Interview Process

The interview process at Schwan’s can be long and difficult, with multiple rounds of interviews and sometimes even a ride-along. The questions asked can be challenging, and the interviewer may not be very friendly. However, overall the experience is generally positive, and Schwan’s is known for being a great place to work.

1. How would you approach a customer if they have not placed an order in the past?

This question is a great way to assess your customer service skills. It also shows the interviewer how you would approach a new client and what steps you would take to ensure they become a long-term customer.

Example: “I would first ask them if there was anything I could do to help them place an order. If they are not sure about their options, I would explain our current promotions and answer any questions they may have. If they still cannot decide on an option, I would offer to send them a sample of one of our products so that they can try it before placing an order.”

2. If a customer is dissatisfied with their product, how would you handle that situation?

This question is an opportunity to show your customer service skills and how you would handle a challenging situation. When answering this question, it can be helpful to give specific examples of how you have handled similar situations in the past.

Example: “If a customer was dissatisfied with their product, I would first apologize for the inconvenience and offer them a refund or replacement. If they were still unhappy, I would ask what else we could do to make things right. In my experience, sometimes customers are just looking for someone to listen to their concerns and help them feel better about the situation.”

3. Do you have any experience working in sales or customer service?

This question is a great way for the interviewer to learn more about your experience and how it relates to working in customer service. If you have previous experience, share what you learned from that job and how it can help you succeed at Schwan’s.

Example: “I worked as a server at a local restaurant while I was going through college. It was a very busy place, so I had to be able to multitask and work quickly. This helped me develop my time-management skills and taught me how to prioritize tasks when there are multiple things happening at once.”

4. Why do you want to work for Schwan’s?

This question is a great way for the interviewer to learn more about your interest in their company. They want to know that you have done research on the organization and are genuinely interested in working there. When answering this question, make sure to highlight some of the aspects of Schwan’s that appeal to you.

Example: “I am very passionate about food, so I did quite a bit of research when looking for my next job. After reading several articles about Schwan’s, I was impressed by how much the company values its employees. The culture seems like a fun place to work, and I think I would really enjoy being part of such an innovative company.”

5. What are some of your favorite ways to market products and services?

This question is an opportunity to show your creativity and how you can use it to benefit the company. When answering this question, think about what marketing strategies have worked for you in the past and why they were successful.

Example: “I’ve found that social media is a great way to market products because it’s so easy to reach a large audience at once. I also find that creating unique content on my own blog or website is a great way to get people interested in our products. In my last role, I started a recipe series where I would create recipes using Schwan’s frozen foods. The response was overwhelmingly positive, and we saw a 10% increase in sales.”

6. Can you tell me about a time when you had to deal with a demanding customer?

This question is a great way to see how you handle conflict and stress. It’s important that you show the interviewer that you can remain calm under pressure, even if it means losing a customer.

Example: “I once had a customer who was upset because they didn’t receive their order on time. I listened to what they were saying and tried to understand where they were coming from. After hearing them out, I apologized for the inconvenience and offered them a discount on their next order. They accepted my apology and agreed to place another order.”

7. What do you think makes a good manager?

This question is a great way to show your leadership skills and how you would apply them in this role. A good manager should be able to inspire their team, communicate effectively and solve problems when they arise.

Example: “I think a good manager should be someone who can motivate their employees while also being approachable. I believe that managers should set an example for their team by working hard themselves and showing up on time every day. They should also be willing to help their employees with any questions or concerns they have.”

8. How does this position fit into your career goals?

This question is an opportunity to show the interviewer that you have a plan for your career and how this job fits into it. Your answer should include information about what you hope to achieve in your career, why you are interested in working at Schwan’s and how this position will help you reach those goals.

Example: “I am looking for a long-term career with a company where I can use my skills and experience to make a difference. My goal is to work my way up through the management ranks of a large organization, so I would love to start here as a sales associate and eventually become a regional manager.”

9. Describe a time where you were able to use persuasion to successfully convince someone to see things your way.

This question is a great way to show your communication skills and ability to persuade others. When answering this question, it can be helpful to provide specific details about the situation and how you were able to use persuasion to convince someone of something.

Example: “In my previous role as an account manager for a marketing firm, I was tasked with convincing a client that they should invest in our company’s services instead of another agency. The other agency had offered them a lower price than we did, but I knew that if we could explain why our services would benefit their business more, they would see things our way. After meeting with the client multiple times, I was able to successfully convince them to choose us.”

10. Tell us about a successful marketing campaign you designed. What made it successful?

This question is a great way to show your creativity and problem-solving skills. When answering, it can be helpful to include the goal of the campaign, how you developed the idea and what results you achieved.

Example: “At my last job, I was tasked with creating an advertising campaign for our new line of frozen pizzas. We had just launched a gluten-free pizza that we wanted to promote. I decided to create a social media ad that would target people who were interested in gluten-free foods. The ad featured a picture of the pizza along with a quote from a customer who said they loved the pizza because it didn’t make them feel sick after eating it.

The ad got over 100 likes on Facebook and generated more than 1,000 clicks to our website. It also increased sales by 10% within the first month.”

11. Would you be comfortable driving a large delivery truck?

This question is asked to determine if you have the physical capabilities to drive a delivery truck for Schwan’s. If you are not comfortable driving a large vehicle, it is important to let the interviewer know that you can learn how to do so.

Example: “I am very comfortable driving a large delivery truck. I worked as a driver for my family business when I was younger and drove a tractor-trailer rig for one of our clients. I would be happy to take additional training or certification courses to ensure I am able to perform this task.”

12. Have you ever worked for a company that required you to make cold calls before?

Cold calling is a common practice in sales, and Schwan’s may want to know if you have experience with it. If you do, explain how you handled the situation and what your success rate was. If you don’t, you can still answer honestly by explaining that you’ve never had to make cold calls but would be willing to learn how to do so.

Example: “I haven’t worked for a company that required me to make cold calls before, however, I am familiar with the process. In my previous position, we were encouraged to call customers who hadn’t placed an order in over six months to see if they wanted to place another one. We were also told to try to get them to refer us to their friends or family members.”

13. What would you do if you were having trouble meeting your weekly quota?

This question is a great way to see how you handle pressure and challenges. It’s important for employers to know that you’re willing to ask for help when needed, as well as take initiative to solve problems on your own.

Example: “If I was having trouble meeting my quota, I would first try to figure out why I wasn’t able to meet it. If the problem was something I could fix myself, like not working hard enough or making mistakes, then I would make sure to work harder and be more careful in the future. However, if there was an issue with the company itself, such as low supplies or equipment failure, then I would immediately let my manager know so they could address the problem.”

14. Describe a time where you thought outside the box in order to solve a problem.

This question is a great way to show your problem-solving skills and how you can use them in the workplace. When answering this question, it’s important to provide an example that shows your ability to think critically and creatively.

Example: “When I was working as a server at a restaurant, we were having issues with our inventory system. We would often run out of certain ingredients or forget to add new ones to the menu. This caused some customers to leave unhappy because they couldn’t order their favorite dishes. I decided to create a color coding system for each dish on the menu so we could keep track of what ingredients we had left. This helped us reduce food waste by 20%.”

15. Tell us about a time when you used your fact-finding skills to solve a problem.

This question is a great way to show your problem-solving skills and how you use them in the workplace. When answering this question, it can be helpful to give an example of a time when you used research to solve a problem that helped your company or another organization achieve success.

Example: “When I was working as a sales associate at a local department store, I noticed customers were often confused about which products they could return for a refund. To help resolve this issue, I asked my manager if we could add signs to our returns desk with instructions on what items are eligible for refunds. My manager agreed, so I researched online to find examples of other stores that had similar policies. After finding several examples, I presented my idea to my manager again, who then implemented the new policy.”

16. Give me an example of a time when you set a goal and were able to meet or achieve it.

This question is a great way to show your potential employer that you are goal-oriented and have the ability to meet deadlines. When answering this question, it can be helpful to provide specific details about how you met or exceeded your goals.

Example: “At my previous job, I was tasked with creating an online ordering system for our customers. This project took me several months to complete, but once it was finished, we were able to save over $100,000 per year in shipping costs alone. The new system also allowed us to increase sales by 10%.”

17. What steps will you take to ensure that customers receive outstanding customer service?

Customer service is a vital part of any business, and Schwan’s is no exception. The company has been recognized for its customer service in the past, so your answer should show that you understand how important it is to provide excellent service to customers.

Example: “I believe that providing outstanding customer service starts with hiring friendly and helpful employees. I would make sure that all new hires are properly trained on how to interact with customers and resolve their issues. I also plan to implement an online ordering system where customers can place orders from home or work. This will allow them to track their order status and receive updates when it is ready for pickup.”

18. If a customer has never ordered from Schwan’s before, what will you say to them?

This question is a great way to test your customer service skills. It also allows the interviewer to see if you have any experience working with new customers.

Example: “I would first ask them what they like to eat and then I’d recommend some of our most popular items. If they’re looking for something healthy, I’ll tell them about our frozen fruit bars or organic meals. For those who are looking for something sweet, I’ll let them know that we offer ice cream in many different flavors.”

19. How do you feel about delivering frozen food?

This question is a great way to see how you feel about the physical demands of this job. It’s also an opportunity for you to show your passion for the work and why it matters to you.

Example: “I love delivering frozen food because I get to meet so many people from all walks of life. I enjoy hearing their stories, learning about their families and making them smile. I’ve delivered to single parents who are struggling to make ends meet, and I’ve been able to provide dinner for their family that night. That makes me feel like I’m doing something meaningful with my life.”

20. Are you willing to travel to deliver goods as needed?

This question is important because it helps the interviewer understand your willingness to travel and work in different locations. If you have a family, this can be an important factor for them as well.

Example: “Yes, I am willing to travel if needed. In my last position, I was asked to deliver goods to several stores within a two-hour radius of our warehouse. I enjoyed getting out into the community and meeting new people. It’s part of the job, so I’m prepared to do it again.”


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