20 ScribeAmerica Interview Questions and Answers

ScribeAmerica is a company that provides medical transcription services. They are headquartered in South Florida, but they have offices all over the United States. They are a publicly traded company, and they have been in business since 2003.

If you are interviewing for a position with ScribeAmerica, you can expect to be asked questions about your experience with medical transcription, your typing speed, and your knowledge of medical terminology. You may also be asked questions about your availability, your willingness to work weekends, and your availability to work overtime.

ScribeAmerica Interview Process

The interview process at ScribeAmerica is relatively straightforward. After submitting an online application, candidates will be contacted by a recruiter to schedule a phone interview. The phone interview lasts about 30 minutes and covers basic questions about the candidate’s qualifications and interest in the position.

If the candidate passes the phone interview, they will be invited to participate in a panel interview with members of the ScribeAmerica management team. The panel interview lasts about an hour and is designed to assess the candidate’s fit for the position. Panel interviews can be challenging, but ScribeAmerica makes an effort to make the experience as positive as possible.

Overall, the interview process at ScribeAmerica is efficient and fair. Candidates who are prepared and have a genuine interest in the position should have no trouble impressing the interviewer and moving on to the next stage of the process.

1. What is your experience with medical documentation?

Scribes are responsible for documenting patient interactions, which is why it’s important to have experience with medical documentation. This question allows you to share your previous experiences and how they relate to the position.

Example: “I’ve worked as a scribe for three years now, so I’m very familiar with medical documentation. In my last role, I was responsible for taking notes during all of our patient visits. I would document everything from what the doctor said to any questions that were asked by patients or their family members. I also recorded vital signs like blood pressure and temperature. My experience has helped me become an efficient note-taker.”

2. How would you describe yourself in three words?

This question is a way for the interviewer to get to know you better. They want to see if your personality matches their company culture and values. When answering this question, be honest about yourself and how you would describe yourself in three words.

Example: “I would describe myself as hardworking, dedicated and organized. I am always looking for ways to improve my work ethic, organization skills and dedication to my job. These are all qualities that have helped me succeed in previous positions.”

3. Tell me about a time when you had to go above and beyond for a customer or patient.

Scribes often work with patients who are in pain or have challenging conditions. Employers ask this question to make sure you’re willing to go the extra mile for their patients. Use your answer to show that you care about your patients and want to help them as much as possible.

Example: “When I was working at my previous job, a patient came in with a broken arm. They were in a lot of pain, so we gave them some medication to help. However, they still needed more relief. I stayed late after my shift ended to write down everything the doctor said during his rounds. This allowed the patient to get the treatment they needed without having to wait until the next day.”

4. Do you have any scheduling conflicts that could get in the way of this job?

Scribes often work long hours, so employers want to make sure you can handle the job’s demands. If you have any scheduling conflicts that could get in the way of your ability to perform this role, be honest about them and explain how you plan to overcome them.

Example: “I’m a single parent with two children, so I would need someone to cover for me when they’re sick or on vacation. However, I’ve found a great nanny who is willing to fill in if needed. She has experience working as a scribe, so she knows what to expect.”

5. What do you think makes a good scribe?

Scribes are responsible for accurately recording a court proceeding. The interviewer wants to know what you think makes a good scribe and how your skills match up with the job requirements. Use examples from your experience that show you have the necessary skills to be successful in this role.

Example: “I believe a good scribe needs to be detail-oriented, organized and able to multitask. I am always prepared for any situation that may arise during a hearing or trial. For example, when I was working as a freelance scribe, I had to record a case where the judge spoke Spanish. I needed to translate his words into English so my client could understand what was happening. Being bilingual helped me succeed in that situation.”

6. Why do you want to work at ScribeAmerica?

ScribeAmerica is a growing company that offers many opportunities for advancement. Employers ask this question to make sure you are passionate about working at ScribeAmerica and understand the benefits of being part of their team. Before your interview, research the company’s mission statement and values. Use these as examples when answering this question.

Example: “I want to work at ScribeAmerica because I am passionate about helping people communicate with each other. When I was in school, I volunteered as an ASL interpreter at my local hospital. It was so rewarding to see patients who were unable to speak suddenly be able to communicate with their loved ones. Working here would allow me to continue doing something meaningful while also getting paid.”

7. Describe what an ideal work environment looks like to you.

Scribes often work in a variety of settings, including hospitals and clinics. Employers ask this question to make sure you’re comfortable with the type of environment they provide. In your answer, explain what makes an ideal work setting for you. Consider mentioning any specific features that would help you be more productive at work.

Example: “I prefer working in a quiet area where I can focus on my work. I find it helpful to have access to resources like computers and printers so I don’t have to leave my workspace to get things done. I also think it’s important to work somewhere that has good communication between staff members. This helps me feel supported when I’m unsure about something.”

8. How important is teamwork to you?

Scribes often work in teams to ensure they can meet the needs of their clients. Employers ask this question to make sure you understand how important teamwork is and that you have experience working with others. In your answer, explain why teamwork is so important and what you’ve learned from previous experiences.

Example: “Teamwork is essential for success as a scribe. I know that if I don’t communicate well with my team members, it could lead to mistakes or delays in our work. At my last job, I worked on a team of three other scribes. We had weekly meetings where we discussed any challenges we were having and ways we could improve. This helped us learn more about each other’s strengths and weaknesses, which made us better at our jobs.”

9. If our customers were unhappy, how would you handle it?

Scribes often work with customers who are unhappy about their medical bills. An interviewer may ask this question to make sure you have the skills necessary to handle difficult situations and help your customer feel better. In your answer, try to show that you can empathize with a customer’s situation while also being able to explain why they received the bill in the first place.

Example: “I would start by listening to what the customer had to say. I’d want to understand exactly how they felt and what they were going through. Then, I would explain our billing process as clearly as possible so they understood why we sent them the bill. If there was anything I could do to help them, I would offer it.”

10. Can you tell us about a time where you made a mistake and how you fixed it?

Scribes are responsible for recording accurate information, so employers ask this question to make sure you can admit when you’ve made a mistake and learn from it. When answering this question, be honest about your past mistakes but focus on how you fixed them.

Example: “When I first started as a scribe, I was nervous about making any mistakes. However, after working in the field for a few years, I realized that everyone makes mistakes. In my last position, I accidentally recorded an incorrect time of death. After realizing my error, I immediately informed my supervisor and we re-recorded the information. Since then, I have learned to accept my mistakes and move forward.”

11. Are you comfortable working around blood, vomit and urine?

Scribes often work in emergency rooms, so employers ask this question to make sure you’re comfortable with the conditions. If you have experience working in these types of environments, share it with your interviewer. If not, explain that you are willing to learn and develop the skills necessary for this type of job.

Example: “I worked as a nurse’s assistant during my undergraduate program, so I am familiar with blood, vomit and urine. However, I would like to continue developing my skills in this area if hired. I understand that ScribeAmerica offers training programs for new hires.”

12. What are some things you do outside of work to stay positive?

Scribes often work long hours and may experience burnout. Employers ask this question to make sure you have a healthy lifestyle outside of work that can help you stay positive while working as a scribe. In your answer, share some hobbies or activities you enjoy doing. Explain how these things help you feel more energized when you return to work.

Example: “I love spending time with my family. I usually try to get home by 5 p.m. so I can spend the evening with them. We like to play board games together or go for walks in the park. It’s nice to be able to take a break from work and just focus on them. Another thing I do is exercise. I find that it helps me relieve stress and gives me energy throughout the day.”

13. Would you be willing to travel if needed?

Scribes often travel to different locations for work. Employers ask this question to make sure you’re comfortable with the idea of traveling and working in a new place. If you have experience traveling for work, share that information. If you don’t, explain how you would feel about it.

Example: “I am very comfortable with the idea of traveling for work. In my last position, I was required to go to several different hospitals each week. I enjoyed getting to know different areas and meeting new people. I’m excited to learn more about your company’s travel policies.”

14. What do you enjoy most about being a part of a team?

Scribes often work in teams with other medical professionals, so employers ask this question to make sure you enjoy working as part of a team. When answering this question, it can be helpful to mention how much you value collaboration and teamwork. You may also want to talk about specific examples of times when your teammates helped you succeed.

Example: “I love being able to collaborate with my colleagues on the job. I find that each person has their own unique skills and talents, which we can all use to help patients. For example, one time I was having trouble understanding a patient’s symptoms, but another scribe who spoke Spanish overheard me talking to the doctor about it. She offered to translate for me, which really helped us understand what the patient needed.”

15. Do you have any experience managing people/teams?

Scribes often work with other medical professionals, such as nurses and doctors. Employers ask this question to make sure you have experience working in a team environment. Use your answer to explain that you are comfortable collaborating with others. Explain that you understand the importance of teamwork and communication.

Example: “I’ve worked with many different types of people throughout my career. I find it important to be respectful of everyone’s opinions and experiences. In my last position, I was responsible for managing a small team of scribes. We had weekly meetings where we discussed our progress and any challenges we were facing. I found these meetings to be very helpful because they allowed us to brainstorm solutions together.”

16. In your opinion, what is the best thing about ScribeAmerica?

This question is a great way to see how well you know the company and what it offers. It also gives you an opportunity to show your enthusiasm for working there. When answering this question, make sure to mention something specific about ScribeAmerica that you like.

Example: “The best thing about ScribeAmerica is the people I get to work with every day. Everyone here is so friendly and helpful, which makes my job more enjoyable. The camaraderie among scribes is especially nice because we all have similar experiences and can relate to each other.”

17. How do you deal with stressful situations?

Scribes often work in high-pressure situations, such as when a doctor needs to make an accurate diagnosis or perform surgery. Scribes also need to be able to multitask and prioritize their tasks quickly. Employers ask this question to see if you can handle stressful situations well. In your answer, try to show that you are organized and have good time management skills.

Example: “I am very organized and I like to plan ahead. This helps me stay calm during stressful situations. When I first started working as a scribe, I would get stressed out when doctors asked for information at the last minute. Now, I always write down all of my notes so I can refer back to them later. I’ve learned how to prioritize my tasks so I can meet deadlines while still being thorough.”

18. How well do you perform under pressure?

Scribes often work under pressure, especially when they are in the middle of a trial and need to take notes quickly. Employers ask this question to make sure you can perform well under stress. In your answer, explain how you manage stress and stay focused even when things get hectic.

Example: “I am used to working under pressure because I have been doing it for years as a scribe. When I’m in the middle of a trial, I try my best to focus on what is happening rather than the time. If I start thinking about the time, I know that I will become stressed out and lose my ability to write fast enough. Instead, I tell myself that I can do anything for five minutes. After those five minutes are up, I take a short break and then continue.”

19. Tell me about a time where you worked on a project that didn’t turn out as expected. How did you handle it?

Scribes often work on projects that require a lot of time and effort. Sometimes, these projects don’t turn out as expected or planned. An interviewer may ask this question to learn more about your problem-solving skills and how you handle challenges in the workplace. In your answer, try to explain what went wrong and how you fixed it.

Example: “I once worked with a team of scribes who were tasked with transcribing an entire day’s worth of footage from a sporting event. We thought we could finish the project within two days, but there was so much audio to transcribe that it took us three weeks to complete. I think my ability to communicate effectively helped me resolve this issue. I explained to my client why it would take longer than expected to complete the project. They understood and gave us additional time to complete the job.”

20. What can you bring to this position that others cannot?

This question is a great way to show your unique skills and talents. It’s also an opportunity to highlight any experience you have that may not be listed in the job description. When answering this question, it can be helpful to think about what makes you unique as a candidate. Consider including some of your personal interests or hobbies if they relate to the position.

Example: “I am passionate about helping others communicate effectively. I’ve been working with people who are deaf for over five years now, so I know how important it is to find ways to make communication more efficient. In my last role, I developed a new sign language app that helped users learn basic phrases. This experience has given me valuable insight into the best ways to improve communication between hearing and non-hearing individuals.”