20 SeatGeek Interview Questions and Answers

As a mobile-focused ticket platform and search engine, SeatGeek allows fans to buy and sell tickets for events. If you’re interested in working for this company, you’ll need to be prepared to answer some specific interview questions. In this article, we’ll give you some examples of SeatGeek interview questions and how to answer them.

SeatGeek Interview Process

The interview process at SeatGeek can vary depending on the position you are applying for. However, most positions will require at least a phone screen and an in-person interview. For some positions, there may also be a take-home assignment. The length of the hiring process can vary, but it is typically fairly quick.

Overall, the interview process is generally positive. The recruiters are responsive and helpful, and the interviews are usually not too difficult. However, some candidates have reported negative experiences with certain interviewers, so it is important to be prepared for all types of questions.

1. Why would you want to work at SeatGeek?

This question is a great way to gauge your interest in the company and its culture. When you answer, it’s important to show that you’ve done some research on SeatGeek and can speak about what makes it unique. You should also mention any specific aspects of the company that appeal to you.

Example: “I would love to work at SeatGeek because I’m passionate about sports and music, and I think this company has an amazing team with innovative ideas. I know that working here would give me the opportunity to learn from talented people who are dedicated to creating something special.”

2. What are some examples of how you have used data in the past to make decisions and improve results?

The interviewer may ask you this question to learn more about your analytical skills and how you use data to make decisions. Use examples from previous work experience that show your ability to analyze data, interpret results and apply the information to improve business processes or outcomes.

Example: “In my last role as a marketing manager for an online retailer, I used data analysis to determine which products were selling well on our website and which ones weren’t performing as expected. This helped me create new strategies for promoting some of our less popular items and reduce our overall marketing costs by focusing on the most successful products.”

3. How do you define customer success?

Customer success is a key factor in any business, and the interviewer may ask this question to see how you define it. Your answer should show that you understand what customer success means for SeatGeek and how you would achieve it.

Example: “Customer success is when customers are happy with their experience using your product or service. I believe that customer success can be achieved by providing excellent customer service and making sure that customers have an easy time finding tickets to events they want to attend.”

4. Describe a time where you had to deal with an unhappy customer, how did you resolve it?

The interviewer may ask this question to assess your customer service skills. Use examples from previous jobs or describe a time you helped a friend solve a problem with their ticket purchase.

Example: “In my last job, I had an unhappy client who was looking for tickets to a concert that sold out in minutes. The client wanted me to find them the best seats possible and refused to accept anything less than what they were originally looking for. After searching through hundreds of websites, I found two tickets together in the front row. The client was thrilled and thanked me for going above and beyond.”

5. Tell me about a marketing campaign that you think was successful and what made it so.

This question is a great way to show your creativity and problem-solving skills. When answering this question, it can be helpful to provide specific details about the campaign that you think contributed to its success.

Example: “I worked on a marketing campaign for my previous employer where we wanted to increase ticket sales for an upcoming concert. We decided to create a social media contest where fans could win tickets by posting photos of themselves at their favorite concerts. This was successful because it helped us reach our target audience in a fun and engaging way.”

6. Can you describe your experience using Python?

Python is a popular programming language that developers use to create applications. Python is also used by many companies, including SeatGeek, for its ability to simplify coding and automate processes. Your answer should show the interviewer you have experience using Python and can apply it in your new role.

Example: “I’ve been using Python since I started my career as a developer. In my previous position, I was responsible for creating scripts with Python to automate repetitive tasks. For example, I created a script that would automatically update ticket prices based on demand. This saved me time and allowed me to focus on other projects.”

7. What is your approach for writing maintainable code?

The interviewer may ask you this question to assess your technical skills and how they relate to the job. Your answer should include a specific example of how you write code that’s easy to read, maintainable and efficient.

Example: “I use object-oriented programming when writing code because it allows me to create reusable classes and objects that I can later apply to other projects. This saves time and effort in creating new code for similar functions. For my last project, I used this method to create a class that would help me find tickets for any event by searching keywords.”

8. What sports teams are you most interested in?

This question is a great way to see if you share the same interests as your potential coworkers. It also shows that they are passionate about sports and can relate to their customers.

Example: “I am most interested in college football, but I follow all of the major professional leagues. I love watching games with my friends and family, so I’m always looking for new events to attend. I’ve been to several NFL, MLB and NBA games over the years, and I have season tickets to my local college team.”

9. Do you have any experience working as part of a team?

The interviewer may ask this question to learn more about your interpersonal skills and how you collaborate with others. To answer, think of a time when you worked on a team project in school or at work. Explain what role you played in the group and how it benefited the overall outcome.

Example: “In my last job as an event planner, I was part of a large team that planned events for clients. My main responsibility was booking talent and vendors, but I also helped plan seating arrangements and decorations. Working together with my team made planning events much easier because we could bounce ideas off each other and offer different perspectives.”

10. Are you familiar with agile software development practices?

Agile software development is a method of creating and testing applications that allows for quick changes to be made as needed. This process can help businesses respond quickly to customer needs, so it’s important that employees who work on projects use agile methods when possible. When you answer this question, explain your experience with agile processes if you have any or discuss how you would implement them into your role at SeatGeek.

Example: “I’ve worked in an environment where we used agile practices before, so I’m familiar with the methodology. However, I think there are many benefits to using both agile and waterfall methods depending on the project. For example, I believe that agile could be beneficial for developing new features while waterfall may be better suited for larger projects like improving existing functionality.”

11. Walk us through your process for testing new features on our site.

The interviewer may ask you this question to understand how you approach new challenges and use your problem-solving skills. Use examples from past experiences where you’ve tested a new feature or product, analyzed the results and made improvements based on those results.

Example: “I like to start by researching what other companies are doing in similar industries. I find that looking at different approaches can help me think of ways we could implement our own testing methods. For example, when I was working for my previous company, I noticed another ticketing platform had recently launched an app with a chatbot feature. We decided to test out a similar feature on SeatGeek’s website to see if it would increase customer satisfaction.”

12. If hired, how would you ensure our customers are having a good experience with our product?

This question is a great way to show your customer service skills and how you can help improve the overall experience of SeatGeek’s customers. When answering this question, it can be helpful to mention specific ways you would interact with customers online or over the phone.

Example: “I believe that providing excellent customer service is one of the most important parts of my job. I would make sure to respond to all customer inquiries within 24 hours and offer solutions to any problems they may have. If I noticed there was an issue with our product, I would immediately report it so we could fix it as soon as possible.”

13. Which CMS’s do you have experience with?

The interviewer may ask this question to see if you have experience with the content management system that SeatGeek uses. If you don’t have experience with their CMS, it’s important to show that you can learn quickly and adapt to new systems.

Example: “I’ve worked with several different CMSs in my career, including WordPress, Drupal and Joomla. I find that each of these systems has its own strengths and weaknesses, so I try to use a variety of them depending on what project I’m working on. For example, I prefer using WordPress for smaller websites because it’s easy to navigate and manage. However, I like using Drupal when I need more advanced features.”

14. What do you see yourself doing 3 years from now?

This question is a great way to assess your career goals and how they align with the company’s. It also gives you an opportunity to talk about what you’ve accomplished in the past 3 years, which can be helpful if you’re relatively new to the workforce.

Example: “I see myself working for a growing startup that has a positive impact on its community. I’d like to continue to work in marketing or sales, but eventually transition into a leadership role where I can help other professionals grow their careers.”

15. When working on the front end of web pages, how important do you feel performance is?

The interviewer may ask you a question like this to gauge your knowledge of web development and how it relates to the company’s goals. Use examples from your experience to show that you understand the importance of performance in relation to user experience, which can affect sales.

Example: “Performance is extremely important when working on the front end of web pages because it directly affects the user experience. If a page takes too long to load or doesn’t load at all, users will leave and go elsewhere. I’ve worked with clients who have had issues with their websites’ performance before, so I know what steps to take to improve it.”

16. Give an example of when you showed initiative in a project or task, what were the circumstances?

This question is a great way to show your problem-solving skills and ability to take initiative. When answering this question, it can be helpful to describe the steps you took to solve the issue or complete the task.

Example: “In my last role as an event planner, I was tasked with organizing a large music festival that would attract thousands of attendees. The first step I took in planning for this event was to create a team of other planners who could help me organize the event. We then created a list of all the tasks we needed to complete before the event. One of these tasks was finding sponsors for the event.

I decided to reach out to local businesses and ask them if they were interested in sponsoring the event. After reaching out to several companies, I found one company that agreed to sponsor the event. This sponsorship allowed us to provide more amenities at the event.”

17. How do you track your work, can you give us an example of tooling you use?

This question is a great way to assess the candidate’s organizational skills and ability to manage their time. It also gives you insight into how they use technology to complete tasks.

Example: “I have used Trello for years as a project management tool, which I find very useful for organizing my work. For example, when I was working on a client project at my previous job, I created a board for each of the different aspects of the project. Then, I created cards for each task that needed to be completed. This allowed me to keep track of all of the different parts of the project and see what stage each part was in.”

18. Would you consider yourself more creative or analytical?

This question is a common one in interviews, and it’s often used to assess your personality. While you may be more inclined toward one of these traits than the other, it’s important to show that you can use both skills effectively.

Example: “I would say I’m more analytical, but I think this is because I’ve been working on my creative side for years now. When I first started out as a programmer, I was much more focused on logic and efficiency. However, over time, I learned how to apply creativity to my work. Now, I find that I can combine both sides of myself to create solutions to problems.”

19. Have you had to deal with a large amount of customer complaints in the past? How did you handle them?

The interviewer may ask this question to see how you handle customer service challenges. Use your answer to show that you can be empathetic and use problem-solving skills to resolve issues.

Example: “In my previous role, I had a lot of experience handling customer complaints. When customers would call in with an issue or complaint, I always made sure to listen to them and understand their concerns. Then, I would try to find a solution for the problem by looking up information on our website or asking other members of my team for help.”

20. Tell us about a time when you set expectations for a project and they weren’t met, what was your response?

This question can help interviewers understand how you respond to challenges and whether or not you’re able to learn from your mistakes. Use examples from previous work experiences where you had a project deadline that wasn’t met, but you were able to recover and meet the expectations of your supervisor.

Example: “In my last role as an event planner, I was tasked with organizing a large-scale music festival. The day before the event, we realized there weren’t enough portable toilets for all of our guests. While this was certainly disappointing, I immediately began working on solutions to ensure our guests would have access to restrooms throughout the duration of the event. We ended up renting additional porta potties and hiring more security staff to assist in managing lines.”