17 Senior Client Partner Interview Questions and Answers

As a Senior Client Partner, you will be responsible for developing and managing relationships with key clients. You will need to be able to understand the client’s business needs and objectives, and offer solutions that meet their requirements.

In order to be successful in this role, you will need to have excellent communication and interpersonal skills. You will also need to be able to think strategically and be able to identify new business opportunities.

If you are invited to interview for a Senior Client Partner role, you can expect to be asked a variety of questions related to your experience, skills, and abilities. In this guide, we will provide you with some sample Senior Client Partner interview questions and answers to help you prepare for your upcoming interview.

Are you comfortable working with clients to determine their needs and goals?

This question can help the interviewer determine if you have experience working with clients to develop strategies and plans that meet their needs. Use examples from your previous work experience to show how you helped clients set goals and achieve success.

Example: “I enjoy helping my clients understand what they want out of our services and developing a plan to get them there. In my last role, I worked with a client who wanted to increase sales by 10% within six months. We discussed his business model and determined ways we could implement new marketing techniques to reach this goal. After several months, he was able to exceed his goal and increase sales by 15%. He attributed much of this growth to our partnership.”

What are some of the most important skills for a senior client partner?

This question can help the interviewer determine if you have the skills necessary to succeed in this role. Use your answer to highlight some of the most important skills and how you use them on a daily basis.

Example: “The most important skill for a senior client partner is communication. I find that it’s essential to be able to communicate effectively with clients, other team members and my manager. Another important skill is problem-solving. Senior client partners need to be able to solve problems quickly and efficiently so they can provide solutions to their clients. Finally, time management is another crucial skill because senior client partners are often managing multiple projects at once.”

How do you build trust with clients to help them feel comfortable sharing their goals and concerns?

When working with clients, it’s important to build trust so they feel comfortable sharing their goals and concerns. This helps you understand what the client wants from your company and how you can help them achieve those goals. When answering this question, explain a specific example of how you helped a client feel more at ease during an initial meeting or phone call.

Example: “When I first meet with a new client, I always make sure to introduce myself and shake their hand. I also try to remember details about who they are and what they do for work. For instance, if they’re a teacher, I might ask them about their favorite subject to get them talking. By asking questions and showing that I’m interested in learning more about them, I’ve found that many people open up and start sharing their goals and concerns.”

What is your experience working with clients on a team or group level?

This question can help the interviewer understand your teamwork skills and how you interact with others. Your answer should include a specific example of when you worked on a team to achieve a goal or solve a problem.

Example: “In my current role, I work alongside two other senior client partners who are also account managers. We meet once a week to discuss our clients’ needs and progress we’ve made since our last meeting. This allows us to collaborate on projects and provide feedback for one another. It’s important to me that all three of us have equal input in each project so we can ensure our clients receive the best service.”

Provide an example of a time you successfully helped a client achieve their goals.

This question can help the interviewer understand how you approach your work and what skills you use to achieve success. Use examples from previous roles that highlight your ability to collaborate with clients, communicate effectively and solve problems.

Example: “In my last role as a senior client partner, I worked with a client who was looking for ways to increase their brand awareness. We discussed several strategies they could implement to reach new audiences and create more sales opportunities. After researching our options, we decided on creating an influencer marketing campaign. The campaign helped the company gain thousands of followers on social media and increased their website traffic by 20%. My communication and research skills helped me develop a strategy that met the client’s needs.”

If a client is unhappy with a service you provided, how would you handle the situation?

An interviewer may ask this question to learn how you respond to challenges and solve problems. Use your answer to show that you can maintain a positive attitude, apologize for any mistakes and resolve issues with clients quickly.

Example: “If a client is unhappy with the service I provided, I would first apologize for my mistake and offer to make it up to them by providing additional services at no cost or offering a discount on their next purchase. If they are still unsatisfied, I would try to find out what else we could do to meet their needs. In most cases, I have been able to resolve these situations by being honest and empathetic.”

What would you do if you noticed two departments within your company weren’t working well together to meet a client’s needs?

This question can give the interviewer insight into your problem-solving skills and ability to work with others. Your answer should show that you are willing to take initiative, communicate effectively and collaborate with other departments to solve problems.

Example: “I would first try to understand why these two departments weren’t working together. I would then schedule a meeting between representatives from each department to discuss their differences and find ways to resolve them. If this didn’t help, I would ask both parties to submit written proposals on how they could improve communication and work more efficiently together. After reviewing the proposals, I would choose one of the solutions and implement it companywide. This way, all departments within the organization would be able to provide clients with quality service.

How well do you understand the legal aspects of business consulting?

This question is an opportunity to show your knowledge of the law and how it applies to business. You can use this question as a way to demonstrate your expertise in legal matters, but you should also include examples of when you used your understanding of the law to help clients.

Example: “I have always had a passion for learning about the law, so I took several classes on business law while earning my bachelor’s degree. In my last role, I was often called upon by my team to answer questions about the law. For example, one client asked me if they could legally sell their product online without registering with the state. I explained that they would need to register with the state before selling their products online.”

Do you have experience preparing presentations for clients?

This question can help interviewers understand your presentation skills and how you might use them in this role. Use examples from past experience to highlight your communication, organization and time management skills.

Example: “In my current position as a senior client partner, I’ve helped prepare presentations for clients that include data on our company’s performance and goals. These presentations are usually delivered by the CEO or other high-level executives, but I have helped with formatting and design elements like fonts and colors. In previous positions, I also helped create marketing materials such as brochures and social media content.”

When meeting with a client for the first time, what is the first thing you do to establish a professional relationship?

This question can help the interviewer understand how you interact with clients and establish trust. Your answer should include a few details about your interpersonal skills, such as active listening and communication.

Example: “I always make sure to arrive at least 15 minutes early for my first meeting with a client so I have time to review their file and prepare myself mentally. When they walk in, I shake their hand and introduce myself. Then, I ask them if they would like anything to drink before we begin our discussion. This helps me show that I am attentive and interested in establishing a professional relationship.”

We want to improve our customer service. Give me an example of how you would do that.

Customer service is an important part of any business, and senior client partners are often responsible for ensuring their team members provide excellent customer service. Your answer should show the interviewer that you know how to improve customer service in your organization.

Example: “I would first make sure my team understands what good customer service looks like. I would then hold regular meetings with my team to discuss customer feedback and see if there were any patterns or trends we could address. For example, if customers consistently complain about a certain product, I would have our sales team look into it and find out why they’re unhappy with it. If we can fix the problem, we’ll be able to retain more customers.”

Describe your experience working with clients in different industries.

When answering this question, it can be helpful to highlight your ability to adapt to different industries and work with clients who have unique needs. You may also want to mention any certifications or training you’ve completed that helped you succeed in a variety of industries.

Example: “I started my career working as an accountant for a small business. I then moved on to a large corporation where I worked as a senior accountant for five years. After that, I became a financial advisor at a private bank where I worked for the last 10 years. Throughout these experiences, I learned how to adapt to various industries and meet the unique needs of each client.”

What makes you an ideal candidate for this senior client partner position?

This question is an opportunity to show the interviewer that you are qualified for this role. Use your answer to highlight your relevant skills, experience and qualifications. You can also use this time to explain how you would benefit from this position.

Example: “I am a highly motivated individual who has consistently exceeded my goals in previous positions. I have excellent communication skills and enjoy working with clients of all backgrounds. My ability to work well under pressure makes me a great candidate for this senior client partner position because I know I can handle any challenges that come my way. I am confident that I can help this company continue its success.”

Which industries do you have the most experience working in?

This question can help the interviewer understand your experience level and how it may relate to their company. Use this opportunity to highlight any relevant skills you have that would be helpful in this role, such as industry-specific knowledge or soft skills like communication.

Example: “I’ve worked primarily with retail companies for the past five years, but I also have experience working with restaurants and hotels. In my previous position, I helped a restaurant chain develop an online ordering system that increased sales by 15% within six months of its launch. My work with hotels has given me valuable insight into what guests want when they’re looking for accommodations.”

What do you think is the most important thing to remember when working with clients?

This question can help the interviewer understand your interpersonal skills and how you interact with clients. Your answer should show that you value your client’s needs, are empathetic to their challenges and have a strong desire to provide excellent customer service.

Example: “I think it’s important to remember that each client is unique and has different needs. I always try to learn as much about them as possible so I can better serve their individual requirements. For example, when working with one of my previous clients who was an entrepreneur, I learned he had recently started his own business. This knowledge helped me connect with him on a more personal level and provided insight into what he needed from our company.”

How often do you meet with clients on average?

This question can help the interviewer understand how you prioritize your time and manage client expectations. Your answer should show that you are able to meet with clients regularly while still completing other important tasks, such as managing projects or overseeing junior staff members.

Example: “I usually meet with clients once a week on average. I find this schedule allows me to stay in touch with my clients’ needs without overwhelming them. If they need more frequent meetings, I am happy to accommodate them. However, I also make sure to set aside time each day for checking in with my clients via phone or email.”

There is a conflict between two internal departments that you are responsible for resolving. How do you handle it?

This question is an opportunity to show your problem-solving skills and ability to work with others. When answering this question, it can be helpful to describe a specific situation where you had to resolve conflict between two departments or individuals.

Example: “In my previous role as senior client partner, I was responsible for managing the relationship between our sales team and customer service department. One day, one of our sales representatives called me because they were having trouble getting in touch with their assigned customer service representative. After looking into the issue, I found out that the customer service representative was on vacation but hadn’t updated her contact information. I spoke with the customer service representative about updating her contact information so she could receive important messages while on vacation.”