25 Server Interview Questions and Answers

Servers are the backbone of the restaurant industry. They are responsible for taking orders, delivering food, and ensuring that customers have a great experience. In order to be a successful server, you need to have excellent customer service skills, be able to work quickly and efficiently, and have a good knowledge of the menu.

If you’re looking for a server job, you’ll likely need to go through a job interview. In order to prepare for the interview, you should learn how to answer server interview questions. In this article, we will provide you with a list of common server interview questions and answers.

1. Are you a people person?

This question is a way for employers to assess your interpersonal skills. They want to know that you can interact with customers and other employees in a positive manner. When answering this question, it’s important to show that you are friendly and enjoy interacting with others.

Example: “Absolutely! I am a people person and enjoy interacting with guests. I take pride in providing excellent customer service, making sure that each guest has an enjoyable experience. I understand the importance of creating a positive atmosphere for customers, so I always strive to be friendly and welcoming. My goal is to make sure every guest leaves feeling satisfied and happy with their visit.

I also have great communication skills which helps me build relationships with both my coworkers and customers. I’m able to effectively communicate with customers to ensure they receive the best possible service. I’m comfortable working in a fast-paced environment and can handle multiple tasks at once while still delivering quality service.”

2. What are your greatest strengths as a server?

This question allows you to highlight your best qualities as a server. When answering this question, it can be helpful to think about the skills that make you unique and how they help you succeed in your role.

Example: “My greatest strengths as a server are my customer service skills, attention to detail, and ability to multitask. I have extensive experience in the hospitality industry and understand how important it is to provide excellent customer service. I always strive to ensure that customers feel welcome and taken care of while dining with us.

I also take great pride in my attention to detail when it comes to serving guests. I make sure that all orders are accurate and served promptly, and I’m very mindful of any special requests or dietary restrictions. My goal is to create an enjoyable and memorable dining experience for every guest.

Lastly, I am able to handle multiple tasks at once without compromising quality. I can efficiently manage several tables at once while still providing friendly and attentive service. I’m confident that I can be an asset to your team and help you deliver exceptional service to your guests.”

3. How would you describe your customer service style?

This question can help the interviewer understand how you would interact with customers at their restaurant. Your customer service style is a reflection of your personality and values, so it’s important to be honest in your response. You can describe what makes you unique as a server by sharing an example from your previous experience or describing your ideal customer service style.

Example: “I believe that customer service is the foundation of any successful business. My style of customer service focuses on providing a positive and memorable experience for each guest. I strive to make sure every interaction with guests leaves them feeling valued and appreciated.

I am attentive, friendly, and professional when interacting with customers. I take the time to listen to their needs and provide solutions in an efficient manner. I also ensure that all requests are handled promptly and accurately. I understand that my role as a server is to create a pleasant dining experience for guests, so I always go above and beyond to exceed expectations.”

4. What is your experience with food and beverage service?

This question is an opportunity to show your interviewer that you have experience with the responsibilities of a server. Use examples from previous work experiences and explain how they helped you develop your skills as a server.

Example: “I have extensive experience with food and beverage service. I have worked as a server in multiple restaurants for the past five years, so I am very familiar with the duties of a server. I’m comfortable taking orders, delivering food to tables, providing excellent customer service, and handling payments. I also understand the importance of following health codes and safety protocols when it comes to serving food.

In addition, I have developed an understanding of different types of cuisines and beverages. I can provide recommendations to customers based on their preferences, and I always strive to make sure that they are satisfied with their meal. Finally, I am knowledgeable about wine pairings and can suggest wines that will complement customers’ meals.”

5. Provide an example of a time when you solved a problem with a customer.

This question can help interviewers understand how you use your problem-solving skills to benefit customers. Use examples from previous work experience where you helped a customer solve a problem or find what they were looking for on the menu.

Example: “I recently had a customer come in who was extremely unhappy with their meal. They were so dissatisfied that they refused to pay for it and wanted a full refund. I knew that this could be a difficult situation, but I also knew that the customer needed to feel heard and respected.

So, I took the time to listen to them and understand why they were so upset. After listening to their concerns, I offered to remake the dish and give them a complimentary dessert as an apology. The customer was very pleased with my solution and ended up leaving happy.

This experience taught me the importance of taking the time to listen to customers and find creative solutions to problems. It also showed me how important it is to have excellent communication skills when dealing with customer issues. I believe these qualities make me an ideal candidate for the Server position.”

6. If a customer is not happy with their meal, how would you resolve the issue?

This question can help interviewers understand how you handle customer complaints. When answering, it can be helpful to mention a specific situation where you helped resolve a customer’s complaint and the positive outcome of your actions.

Example: “If a customer is not happy with their meal, my first priority would be to make sure they are satisfied. I understand that the dining experience should be enjoyable and memorable for customers. To resolve the issue, I would start by listening to the customer’s concerns and apologize for any inconvenience caused. Then I would take appropriate action such as offering a complimentary dish or providing a discount on the meal. If necessary, I would also consult with the kitchen staff to ensure that the same mistake does not happen again in the future. Finally, I would thank the customer for bringing the issue to my attention and offer them a free dessert or drink to make up for the inconvenience. My goal is always to provide excellent service and create an enjoyable experience for all of our guests.”

7. What would you do if you were busy and a new customer wanted to be seated, but there were no available tables?

This question can help an interviewer determine how you prioritize tasks and manage time. In your answer, explain what steps you would take to ensure the customer was seated as quickly as possible while still maintaining quality service for other customers.

Example: “If I were busy and a new customer wanted to be seated, but there were no available tables, I would first apologize for the inconvenience. Then, I would offer them the option of waiting at the bar or in the lounge area until a table became available. If they chose to wait, I would make sure to keep them updated on their estimated wait time as best as possible. Finally, if it was feasible, I would try to find a way to accommodate them by seating them at an open station or combining two smaller tables into one larger one. My goal is always to provide excellent service and ensure that all customers have a positive experience.”

8. How well do you handle stress while working?

Working as a server can be stressful. You may have to work quickly and efficiently, while also being friendly and helpful. Employers ask this question to make sure you are able to handle stress well. In your answer, explain that you know how to manage stress in the workplace. Share some strategies you use to stay calm and focused when working under pressure.

Example: “I understand that working as a Server can be stressful, especially during busy times. I have developed strategies to help me stay calm and focused while under pressure. For example, I take deep breaths when I feel overwhelmed and make sure to prioritize tasks so that I can focus on the most important ones first. I also use positive self-talk to remind myself of my abilities and strengths. Finally, I try to remain organized by writing down orders and double checking them before delivering them to customers.”

9. Do you have any questions for me about the server position?

This question is your opportunity to show the interviewer that you are interested in the position and want to learn more about it. It also gives you a chance to ask any questions you have about the job or company. When preparing for this interview, think of some questions you might have about the role. Try to make them specific so they can help you understand more about what the job entails.

Example: “Yes, I do. First of all, can you tell me more about the team I would be working with? What is the size of the staff and what kind of experience do they have? Secondly, what type of restaurant are we talking about here? Is it a casual dining spot or a fine-dining establishment? Finally, how many hours per week am I expected to work?

I’m confident that my years of experience as a server in both casual and fine-dining restaurants make me an ideal candidate for this position. I’m comfortable working with teams of any size and I’m always willing to learn new things. My goal is to provide excellent customer service and ensure that guests have a pleasant dining experience.”

10. When was the last time you updated your knowledge of food and beverage items?

This question can help interviewers understand your commitment to the industry and how you stay up-to-date on new food and beverage items. You can answer this question by explaining what resources you use to learn about new menu items, drinks or ingredients.

Example: “I am constantly updating my knowledge of food and beverage items. I stay up to date with the latest trends in the industry by reading trade magazines, attending seminars, and networking with other servers. Last month, I attended a seminar on craft beer that covered new brewing techniques, flavor profiles, and serving suggestions. This was an invaluable experience for me as it gave me insight into how to better serve customers and recommend specific beers based on their preferences. Furthermore, I make sure to keep up with any changes in menu items at restaurants I have worked at or visited. This helps me provide accurate information to guests when they ask about ingredients or preparation methods. Finally, I take advantage of online resources such as blogs and websites dedicated to food and beverage topics. These are great sources of information that can help expand my knowledge base.”

11. We want our servers to be friendly and approachable. How would you make a customer feel welcome?

This question can help an interviewer determine how you would interact with customers and whether you have the interpersonal skills to be successful in this role. Use your answer to highlight your customer service skills, communication abilities and ability to work as part of a team.

Example: “I understand the importance of making customers feel welcome and I take pride in providing excellent customer service. When a customer arrives, I make sure to greet them with a smile and friendly demeanor. I also like to ask questions about their day or any special requests they may have so that I can provide personalized service.

In addition, I always pay attention to small details such as refilling drinks before they are empty and ensuring that all food is served hot and fresh. I strive to create an enjoyable atmosphere for my guests by engaging in conversation and being attentive to their needs. Finally, I ensure that each guest leaves feeling satisfied and appreciated by thanking them for their visit and wishing them a pleasant day.”

12. Describe your experience with point of sale systems.

Point of sale systems are a common tool for servers to use in their work. This question helps employers understand your experience with this technology and how you might fit into the company’s current processes. In your answer, describe your previous experience using point of sale systems and highlight any specific skills or knowledge that may be relevant to the job.

Example: “I have extensive experience with point of sale systems. I’ve been using them for the past five years in my current position as a server. I’m familiar with all aspects of POS, including setting up and managing customer accounts, taking orders, processing payments, and providing customer service. I’m also comfortable troubleshooting any technical issues that may arise.

In addition to my experience, I’m knowledgeable about the latest trends in POS technology. I’m always looking for ways to improve efficiency and accuracy when it comes to handling transactions. I’m confident that I can bring this knowledge to your establishment and help make sure that customers are served quickly and accurately.”

13. What makes you stand out from other candidates?

This question is a great way to show your interviewer that you have confidence in yourself and your abilities. When answering this question, it can be helpful to list some of your most important skills or qualifications.

Example: “I believe my experience and qualifications make me the ideal candidate for this Server position. I have over five years of experience in the restaurant industry, working as a server in both fast-paced and fine dining environments. During that time, I developed excellent customer service skills and an eye for detail when it comes to food presentation and quality.

Additionally, I am passionate about providing outstanding service to every guest. My goal is always to ensure that each person has an enjoyable experience from start to finish. I take pride in going above and beyond to create memorable experiences for guests.”

14. Which dining styles do you have the most experience serving?

This question can help the interviewer determine your experience level and how you might fit in with their team. If they ask this question, it’s likely that they’re looking for someone who has a lot of experience serving customers at their restaurant. You should answer honestly about which dining styles you have served before and what you enjoy doing most.

Example: “I have extensive experience serving in a variety of dining styles. I am well-versed in traditional table service, buffet style, and family style. In my current role as a Server, I frequently serve customers using all three methods.

Table service is the most common form of dining that I’ve served. I’m comfortable taking orders from multiple tables at once and ensuring that each customer receives their meal in a timely manner. I also take great pride in providing excellent customer service by making sure that everyone’s needs are met throughout their dining experience.

Buffet style is another type of dining that I’m experienced with. I understand how to properly set up a buffet station and ensure that it remains stocked with food throughout the duration of the meal. I’m also knowledgeable about proper safety protocols when handling hot foods and cold dishes.

Lastly, I have experience serving family style meals. This involves setting up large platters of food for groups of people to share. I’m familiar with portioning out servings and refilling plates as needed. I always strive to make sure that everyone has enough food and that they’re enjoying their meal.”

15. What do you think is the most important aspect of table setting?

This question is a great way to test your knowledge of proper table setting. Interviewers ask this question to see if you understand the importance of presentation and how it can affect customer satisfaction. When answering, make sure to emphasize that presentation is important because it affects the overall experience customers have at their restaurant.

Example: “I believe the most important aspect of table setting is creating an inviting atmosphere for guests. This means ensuring that all items are placed in a neat and organized fashion, with attention to detail. It also involves making sure that each guest has enough space to comfortably enjoy their meal.

In addition to this, I think it’s important to be mindful of any dietary restrictions or allergies that may be present at the table. Being aware of these can help ensure that everyone is able to have a pleasant dining experience. Finally, I believe that being knowledgeable about the menu and wine list is essential so that I am able to provide helpful recommendations to guests.”

16. How often do you clean and organize your workstation?

This question can help an interviewer determine how well you keep your workstation organized. It can also show them that you’re willing to take initiative and clean up after yourself, which is a valuable skill for servers who are often in high-traffic areas. Consider mentioning any specific strategies you use to stay organized at work or mention the tools you use to make it easier to organize your workspace.

Example: “I take pride in keeping my workstation clean and organized. I make sure to clean it at the end of each shift, wiping down surfaces and putting away any items that are not needed for the next day. I also organize my station throughout the day as needed, ensuring everything is where it should be so I can easily find what I need when I need it. This helps me stay efficient and provide the best service possible to our guests.”

17. There is a spill on a customer’s shirt. How do you handle the situation?

This question is a great way to test your customer service skills. It also allows the interviewer to see how you handle potentially embarrassing situations and react in front of customers. In your answer, be sure to show that you are confident and can take control of the situation.

Example: “If a customer has a spill on their shirt, the first thing I would do is apologize and offer to help. I understand that accidents happen and it’s important to show empathy in these situations.

I would then ask if they need any assistance cleaning up the mess. If so, I would provide them with napkins or other materials needed to clean up the spill. I would also make sure to check back periodically to ensure that they have everything they need.

In addition, I would be sure to inform my manager of the situation. This way, we can take steps to prevent similar incidents from occurring in the future. Finally, I would thank the customer for their patience and understanding.”

18. How do you handle difficult customers?

As a server, you may encounter customers who are unhappy with their food or service. Employers ask this question to make sure you have the skills needed to diffuse these situations and keep them from affecting other customers’ experiences. In your answer, share two or three strategies that you use to handle difficult customers. Explain why these strategies work for you.

Example: “I understand that dealing with difficult customers can be challenging, but I am confident in my ability to handle them. My approach is always to remain professional and courteous while addressing the customer’s concerns. I believe it is important to listen carefully to what they are saying and try to understand their point of view. From there, I will work to find a solution that meets both parties’ needs.

If necessary, I will also involve management or other staff members to help resolve any issues. I have found that by staying calm and patient, I am able to diffuse tense situations and ensure that the customer leaves satisfied.”

19. What type of training have you completed in the past to help you as a server?

Training is an important part of any job, and servers are no exception. Employers ask this question to make sure you have the right training for their establishment. In your answer, explain what type of training you’ve completed in the past and how it helped you become a better server. If you’re currently enrolled in a program, let them know that as well.

Example: “I have completed a variety of training courses to help me become an effective server. I attended a customer service course that taught me how to interact with customers in a professional and courteous manner, as well as how to handle difficult situations. I also took a food safety course which gave me the knowledge necessary to ensure that all food is served safely and according to health regulations. Finally, I received specialized training on proper table setting and etiquette, so I can provide guests with the best dining experience possible.”

20. Are you comfortable with upselling food and beverage items?

Upselling is a common practice in the restaurant industry. Employers ask this question to make sure you understand how upselling works and are comfortable doing it. In your answer, explain that you know what upselling is and why servers do it. Share an example of when you successfully convinced someone to order something more expensive than their original choice.

Example: “Absolutely! I have a lot of experience upselling food and beverage items. In my current role, I am responsible for suggesting additional items to customers that would pair well with their order. I always make sure to be knowledgeable about the menu so that I can provide customers with accurate information about what they are ordering. I also take pride in being able to suggest items that will enhance their dining experience. Furthermore, I understand the importance of making sure that customers feel comfortable when upselling items. I always ensure that I’m polite and friendly when doing so, as it’s important to me that customers enjoy their time at the restaurant.”

21. Do you have any experience working with allergies or dietary restrictions?

This question can help interviewers understand your experience with working in a fast-paced environment and how you handle challenges. Use examples from previous work experiences to highlight your skills, such as communication or organization.

Example: “Yes, I have a lot of experience working with allergies and dietary restrictions. In my previous position as a Server, I was responsible for taking orders from customers and ensuring that their meals were prepared according to their specific needs. I would always ask the customer about any food allergies or dietary restrictions they may have before placing an order. If there were any special requests, I would make sure to communicate them clearly to the kitchen staff so that the meal could be prepared accordingly.

I also took extra steps to ensure that all guests felt comfortable dining in our restaurant. For example, if someone had a severe allergy, I would take the time to explain the ingredients in each dish and double-check with the kitchen staff to make sure that no cross-contamination occurred. My goal was to provide excellent service while keeping everyone safe.”

22. Describe how you would take an order from a customer.

This question is an opportunity to show your communication skills and attention to detail. It’s important to be friendly, but also make sure you get all the information from the customer so you can relay it to the kitchen staff.

Example: “Taking an order from a customer is one of the most important parts of my job as a Server. I always start by greeting the customer with a friendly smile and introducing myself. Then, I take time to listen carefully to their order and ask any questions that may help me understand what they want. After confirming the order, I make sure to repeat it back to them so that there’s no confusion. Finally, I thank them for their order and let them know when they can expect it.

I believe that taking orders should be done in a professional yet personable manner. I strive to create a positive experience for each customer by being attentive and accommodating to their needs. My goal is to ensure that every guest leaves feeling satisfied with their meal and service.”

23. How do you ensure accuracy when taking orders?

This question can help interviewers understand your attention to detail and organizational skills. Use examples from previous experiences where you organized orders, communicated with customers or used technology to keep track of orders.

Example: “I understand the importance of accuracy when taking orders. I always double check to make sure that I have all of the details correct, such as the customer’s name, order items, and any special requests. I also take the time to ask customers if there is anything else they would like added or removed from their order. This ensures that I am providing them with exactly what they asked for. Finally, I always repeat the order back to the customer before submitting it to the kitchen so that everyone is on the same page.”

24. What do you think is the most important part of being a successful server?

This question is an opportunity to show the interviewer that you understand what it takes to be a successful server. You can answer this question by explaining which skills and qualities are most important to you, as well as how they help you succeed in your role.

Example: “I believe the most important part of being a successful server is providing excellent customer service. It’s essential to be friendly, attentive, and knowledgeable in order to ensure that customers have an enjoyable experience. I strive to make sure each guest feels welcomed and appreciated while they are dining with us.

I also think it’s important to stay organized and efficient when serving guests. This means having all the necessary items ready for each table before they arrive, taking orders quickly and accurately, and delivering food promptly. By staying organized and on top of my tasks, I can provide a seamless experience for our guests.”

25. Are you familiar with food safety regulations?

Food safety regulations are an important part of the server’s job. The interviewer may ask this question to make sure you understand how to keep customers safe and healthy while they’re dining at their restaurant. If you have experience with food safety, share a story about a time when you helped your team follow proper procedures. If you don’t have any experience, explain that you would be willing to learn more about these regulations.

Example: “Yes, I am very familiar with food safety regulations. In my current role as a Server, I have been trained to ensure that all food is handled and stored in accordance with the relevant health and safety guidelines. I understand the importance of following these regulations to protect customers from potential harm. I also make sure to regularly check temperatures on hot and cold foods to ensure they are within safe ranges. Furthermore, I always wear gloves when handling food items and use sanitizing wipes to clean surfaces before and after each shift. Finally, I take extra care to ensure that any spills or messes are cleaned up immediately.”