Career Development

What Does a Server Do?

Find out what a server does, how to get this job, and what it takes to succeed as a server.

A server is a critical member of any restaurant team. They’re the people who take your order, bring you food and drinks, and ensure that everything goes smoothly throughout your entire dining experience.

Servers are often the face of a restaurant—they interact with customers directly and have an opportunity to make a lasting impression on them. This means they need to be friendly, attentive, and knowledgeable about the menu items and other offerings at their establishment.

Server Job Duties

A server typically has a wide range of responsibilities, which can include:

  • Monitoring the security of the network to ensure that it is not compromised by hackers or other threats
  • Maintaining a high availability of network services for customers at all times
  • Collaborating with other departments within the organization to identify potential problems and formulate solutions
  • Troubleshooting problems with hardware or software, including servers, desktops, laptops, printers, mobile devices, networks and more
  • Installing and configuring new servers as needed to support growing business needs
  • Monitoring server performance metrics and making adjustments to improve performance
  • Providing technical support to clients via phone or email
  • Coordinating with vendors to purchase new equipment and software as needed
  • Performing routine maintenance on servers to ensure they are running efficiently

Server Salary & Outlook

Server salaries vary depending on their level of education, years of experience, and the type of restaurant they work in. They may also receive tips from customers.

  • Median Annual Salary: $25,000 ($12.02/hour)
  • Top 10% Annual Salary: $54,500 ($26.2/hour)

The employment of network and computer systems administrators is expected to grow at an average rate over the next decade.

Employment growth will be driven by the need to update and upgrade existing computer networks and infrastructure. In addition, organizations will continue to hire network and computer systems administrators to ensure the security of their networks and data.

Server Job Requirements

A server typically needs to have the following qualifications:

Education: Most server positions require only a high school diploma or GED certificate. Some employers may prefer a minimum of a bachelor’s degree in hospitality or a related field. A hospitality degree can provide a foundation in business, management, marketing and finance.

Training & Experience: Server training is often part of the on-boarding process for new employees. Training can include learning the menu, how to clean and maintain the restaurant, how to properly set the table and how to interact with customers. Training can also include learning the proper way to serve drinks and food.

Servers can also receive training through their experience in the restaurant industry. For example, a server who begins as a hostess may eventually become a server.

Certifications & Licenses: A certification is not usually a requirement to become a server, but it can help you gain knowledge to better serve customers and increase your earning potential.

Server Skills

Servers need the following skills in order to be successful:

Communication: Communication is another skill that is necessary for server jobs. You must be able to communicate with customers, coworkers and managers. You also need to be able to communicate information about the menu, specials and other information to customers.

Customer service: Customer service is another important skill for a server. You should be able to interact with customers in a friendly and helpful manner. You should be able to answer questions about the menu, make recommendations and take orders. You should also be able to resolve customer issues and complaints.

Memory: Memory is another important skill for server professionals. You may need to remember the names of customers, their orders and other details about their visits. You may also need to remember the names of new employees and other details about their shifts.

Organization: Keeping your work area organized can help you perform your duties efficiently. You may be responsible for maintaining a server room, which requires you to keep track of the hardware, software and other resources in the room. You may also be responsible for maintaining a database of information, which requires you to keep track of the information and its location. Being organized can help you find the information you need and keep your server room and database organized.

Teamwork: Staying focused on the goals of the team and working with others to achieve those goals are important aspects of being a server. Servers work with other servers, cooks and managers to ensure that customers receive prompt and friendly service. They also work with their team to ensure that the restaurant runs smoothly and that customers are satisfied.

Server Work Environment

Servers typically work in restaurants, though they may also work in other food service establishments, such as cafeterias, hospitals, and schools. They typically work shifts that include evenings and weekends, when restaurants are busiest. Some servers work part time, while others may work more than 40 hours per week. Overtime is often available, and servers may be expected to work overtime during busy periods, such as holidays and special events. The work can be physically demanding, and servers may be on their feet for long periods of time. The job can also be stressful, as servers must often deal with difficult customers.

Server Trends

Here are three trends influencing how servers work. Servers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Growth of Delivery-Based Restaurants

The growth of delivery-based restaurants is a trend that is quickly gaining popularity, as more and more people are choosing to eat out from home. This trend is being driven by the increasing availability of online ordering services, which makes it easy for customers to order food without having to talk to a server.

As more and more people choose to eat delivery-based meals, servers will need to be prepared to handle the additional responsibilities that come with this type of restaurant. This includes handling customer orders, preparing food, and delivering it to the customer’s door.

More Focus on Customer Experience

The customer experience is becoming increasingly important in today’s economy. Businesses are realizing that they need to focus on providing a great experience for their customers if they want to stay competitive.

This is where servers come in. They are in a unique position to provide excellent service to customers and make them feel welcome. By focusing on customer service, servers can help businesses achieve success.

Greater Use of Technology in Restaurants

Technology is playing an increasingly important role in the restaurant industry. This is evident in the growing use of technology in restaurants, such as tablets and point-of-sale systems.

As servers, you need to be familiar with these technologies in order to provide excellent customer service. You also need to be able to troubleshoot any problems that may occur. In the future, we can expect to see even more technology used in restaurants, which will require servers to be even more tech-savvy.

How to Become a Server

A server career can be a great way to start your working life. It offers the chance to learn new skills, meet new people, and experience different cultures. As a server, you’ll need to be able to work well under pressure, have excellent customer service skills, and be able to stay calm in difficult situations. You’ll also need to be able to work efficiently and accurately, so that you can serve as many customers as possible during your shift.

To become a successful server, it’s important to be able to adapt quickly to changing circumstances. Servers often have to deal with unexpected events, such as sudden rushes of customers or equipment failures. They also need to be able to handle difficult customers calmly and professionally.

Advancement Prospects

There are many ways to advance your career as a server. One of the best ways is to get more experience. Work hard and try to get promoted to a lead server or supervisor position. Another way to advance your career is to get more education. Many restaurants require servers to have a food handler’s license. You can also get certified as a alcohol server. Some states even have programs that offer servers free or discounted tuition at local colleges. Getting more education will make you a more valuable employee and help you advance your career. Finally, networking is another great way to advance your career. Get to know other servers, managers, and owners in the industry. Attend industry events and trade shows. The more people you know, the more likely you are to hear about job openings and advancement opportunities.

Server Job Description Example

At [CompanyX], we provide our guests with an exceptional dining experience by serving them delicious food in a warm and welcoming atmosphere. We’re looking for a professional server to join our team and help us provide this experience to each and every one of our guests. The ideal candidate will have prior experience as a server in a restaurant setting and a strong understanding of food and beverage service standards. He or she will be able to take direction well and work well under pressure in a fast-paced environment. Most importantly, the ideal candidate will be passionate about providing outstanding customer service and will be able to build a rapport with our guests.

Duties & Responsibilities

  • Greet guests in a warm and friendly manner
  • Escort guests to their table and provide them with menus
  • Answer any questions the guests have about the menu
  • Take food and drink orders from guests
  • Enter orders into the point-of-sale system
  • Relay orders to the kitchen staff
  • Serve food and drinks to guests
  • Check on guests throughout their meal to ensure they are satisfied
  • Clear away dishes and glassware when guests have finished their meal
  • Reset tables for the next guests
  • Handle guest complaints in a professional and courteous manner
  • Thank guests for their patronage

Required Skills and Qualifications

  • High school diploma or equivalent
  • Proven experience as a server in a high-volume restaurant
  • Excellent people skills and ability to provide outstanding customer service
  • Ability to work well under pressure and stay calm in a fast-paced environment
  • Ability to remember orders and special requests
  • Ability to multitask and handle multiple orders at once
  • Physical stamina and strength to lift heavy trays of food

Preferred Skills and Qualifications

  • Some college coursework in hospitality or related field
  • ServSafe certification
  • Previous experience with POS systems
  • Familiarity with wine, beer, and other alcoholic beverages
  • Bilingual

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