Service Desk Analyst Resume Example & Writing Guide
Use this Service Desk Analyst resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
If you’re a highly organized person who thrives in a fast-paced environment, you might be ready to make the move into customer service. And if you have great customer service skills paired with a passion for technology, you might be well suited for a role as a customer service desk analyst.
As a customer service desk analyst, you’ll be responsible for fielding customer questions and concerns, as well as providing support to your company’s customers through various channels like phone, email, chat, or social media. You’ll need to have a solid understanding of the company’s products or services as well as an understanding of how customers interact with those products or services.
Here are some tips plus an example to help you write a great customer service desk analyst resume that hiring managers will love.
How to Write a Service Desk Analyst Resume
Here’s how to write a service desk analyst resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “assisted customers via email and phone,” you could say that you “assisted 20 customers via email and phone each day, resulting in a 98% satisfaction rate.”
The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable number to demonstrate your level of involvement.
Identify and Include Relevant Keywords
Applicant tracking systems (ATS) are used by companies to help manage the influx of resumes they receive for open roles. These programs scan your resume for certain keywords related to the job opening. If your resume doesn’t include enough of the right terms, the ATS might filter out your application before a recruiter ever sees it.
One way to make sure your resume makes it past the ATS is to include keywords that are commonly found in help desk analyst job postings. Here are a few examples:
- Active Directory
- Technical Support
- Windows Server
- Troubleshooting
- Windows 7
- Windows 10
- Software Installation
- ITIL
- Networking
- Service Desk
- Windows
- Microsoft Exchange
- Computer Hardware
- System Administration
- Information Technology
- Office 365
- VMware
- Microsoft Endpoint Configuration Manager
- Operating Systems
- L1 Support
- Windows XP
- Remote Desktop
- Printer Support
- Citrix
- SQL
- VMware vSphere
- TeamViewer
- IT Service Management
- Technical Support Management
- Microsoft SQL Server
Showcase Your Technical Skills
As a Service Desk Analyst, you are the first line of defense for resolving technical issues for your company’s employees. That means you need to be proficient in a variety of programs and systems in order to do your job effectively.
Some of the programs and systems that Service Desk Analysts typically use include: help desk software, ticketing software, remote access software, chat software, and customer service software. Additionally, Service Desk Analysts need to be familiar with the company’s network and how to troubleshoot network issues.