Interview

20 Service Portal Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position where Service Portal will be used.

Service Portal is a web-based application that allows businesses to provide customer service and support. It is a popular tool for businesses of all sizes, and many companies are looking for candidates with Service Portal experience. If you are interviewing for a position that involves Service Portal, it is important to be prepared to answer questions about your experience and skills. In this article, we review some common Service Portal interview questions and provide tips on how to answer them.

Service Portal Interview Questions and Answers

Here are 20 commonly asked Service Portal interview questions and answers to prepare you for your interview:

1. What are Service Portals?

Service Portals are websites that provide a self-service experience for customers and employees. They are designed to be easy to use and provide a one-stop shop for all of your company’s services. Service Portals can include a knowledge base, a ticketing system, a chatbot, and more.

2. Can you explain the main features of Service Portal?

Service Portal is a feature of the ServiceNow platform that allows users to create custom portals for their specific needs. Service Portal provides a way to easily create and manage custom pages, widgets, and themes. It also includes a number of built-in features such as a drag-and-drop page builder, a widget library, and the ability to easily embed external content.

3. What is Widget Editor and what is its purpose?

Widget Editor is a tool that allows you to create and edit widgets for Service Portal. It provides a user interface for creating and editing widget HTML, CSS, and JavaScript. It also allows you to preview your widget changes in real time.

4. How can users access a service portal in Salesforce?

Users can access a service portal in Salesforce by logging in to their Salesforce account and navigating to the Service Portal tab. From there, they will be able to access all of the features and functions of the service portal.

5. What’s the difference between CMS, SLDS, and Bootstrap?

CMS is a content management system, SLDS is the service portal design system, and Bootstrap is a front-end web development framework.

6. Is it possible to use CSS and JavaScript with Service Portal? If yes, then how?

Yes, it is possible to use CSS and JavaScript with Service Portal. You can either add the CSS and JavaScript directly to the Service Portal pages or you can create a widget that includes the CSS and JavaScript.

7. Can you give me some examples of real-world Service Portals that are already in use?

There are many examples of Service Portals that are already in use. A few notable examples include the United States Department of Veterans Affairs, the United Kingdom National Health Service, and the City of Chicago.

8. What is the best way to test widgets created for Service Portals?

The best way to test widgets created for Service Portals is to use a tool like Selenium to automate the testing process. This will allow you to quickly and easily test your widgets against a variety of different browsers and devices to ensure that they are working correctly.

9. What do you understand about the widget cache in Service Portals?

The widget cache is a way of storing widget data so that it can be quickly accessed the next time a user visits the Service Portal. This can help improve the performance of the Service Portal, as well as make the user experience more seamless.

10. Why does Salesforce recommend using AngularJS instead of other frameworks when building custom widgets for Service Portal?

AngularJS is a powerful JavaScript framework that helps make custom widget development for Service Portal more efficient. AngularJS provides two-way data binding, which means that changes made to the data in the custom widget are automatically reflected in the Service Portal interface, and vice versa. Additionally, AngularJS widgets are more easily reusable and maintainable than custom widgets built with other frameworks.

11. Which scripting language should I use for creating widgets for Service Portal?

The Service Portal platform is built on the AngularJS framework, which uses JavaScript as its scripting language. Therefore, if you are creating widgets for Service Portal, you should use JavaScript.

12. What happens if a user tries to access a page from the service portal without being logged in?

If a user tries to access a page from the service portal without being logged in, they will be redirected to the login page.

13. What are the different types of plugins available in Service Portal?

There are four different types of plugins available in Service Portal: widgets, pages, themes, and macros. Widgets are the smallest and most basic type of plugin, and are typically used to display a single piece of information or perform a single task. Pages are larger and more complex than widgets, and are used to build out complete pages within Service Portal. Themes are used to change the look and feel of Service Portal, and macros are used to perform more complex tasks or display more complex information than widgets are able to.

14. What is an example scenario where you would be required to create a plugin in Service Portal?

A plugin would be required in Service Portal if you wanted to create a custom widget or if you wanted to override an existing widget.

15. How many ways are there to add a new widget to a page in Service Portal?

There are three ways to add a new widget to a page in Service Portal:

1. From the Service Portal Designer, you can click on the “Add widget” button and select the widget you want to add from the list.
2. From the Service Portal Designer, you can drag and drop a widget from the “Available widgets” list onto the page.
3. From the Service Portal, you can click on the “Add widget” button in the page editor and select the widget you want to add from the list.

16. What are the steps involved in moving a widget from one environment to another?

In order to move a widget from one environment to another, you will need to export the widget from the source environment and then import it into the destination environment. To export a widget, you will need to go to the Service Portal > Widgets page and click on the widget that you want to export. From there, you will click on the Export button and choose a location to save the widget. To import a widget, you will need to go to the Service Portal > Widgets page and click on the Import button. From there, you will choose the widget file that you want to import and click on the Import button.

17. How many pages can be added to a single site in Service Portal?

Service Portal allows for an unlimited number of pages to be added to a single site. This makes it possible to create a truly customized experience for your users, and ensures that they will always be able to find the information they need.

18. What are the differences between websites and sites in Service Portal?

Websites are typically public-facing and used to display information to anonymous users, while sites are used to provide information and services to authenticated users. In Service Portal, websites are built using pages, while sites are built using widgets.

19. How do you display your own custom 404 error message in Service Portal?

You can display your own custom 404 error message in Service Portal by adding a widget to the page that contains the message. The widget can be added to the page using the Service Portal Designer.

20. What tools can be used to monitor and audit performance issues in Service Portal?

There are a few different tools that can be used to monitor and audit performance issues in Service Portal. The first is the Service Portal Logs page, which can be found in the administration section of Service Portal. This page will show you all of the log entries for the Service Portal, and can be filtered by date, user, and other criteria. The second tool is the Service Portal Performance Monitor, which is a separate application that can be used to monitor the performance of Service Portal. This application will show you a variety of different performance metrics, and can be used to generate reports.

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