Service Writer Resume Example & Writing Guide
Use this Service Writer resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
As a service writer, you’re the face of an automotive dealership. You’re the person who interacts with customers when they bring in their cars for service or repair. And you’re the liaison between the customer and the service department.
Service writers are the ones who take care of customers’ needs and keep them informed about the progress of their vehicle repairs. They explain what needs to be fixed and why it needs to be fixed. They walk customers through the paperwork and make sure they understand what they’re signing before they leave the dealership. And they keep an eye on the budget so that the service department doesn’t exceed it.
If you love working with people and have a knack for customer service, a career as a service writer might be right for you. Follow these tips and resume example to write a service writer resume that hiring managers will love.
How to Write a Service Writer Resume
Here’s how to write a service writer resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to include specific details about your work experience. Bullet points are a great way to do this because they allow you to include lots of detail in a small amount of space.
For example, rather than saying you “wrote sales copy for website,” you could say you “wrote sales copy for website, resulting in a 20% increase in click-through rate on key product page.”
The second bullet point is much stronger because it provides specific numbers and details about the project. It also includes a quantifiable result—a 20% increase in click-through rate—which is always a good thing!
Identify and Include Relevant Keywords
When you apply for a job as a service writer, your resume is usually scanned by an applicant tracking system (ATS) for certain keywords. The ATS will look for keywords related to the job, like “customer service” or “order processing.” If your resume doesn’t include enough of the right terms, your application might not make it past the first round.
That’s why it’s important to include relevant keywords on your resume. You can find them by reading through job postings and taking note of words and phrases that are repeated. Here are some common service writer keywords:
- Auto Repair
- Customer Satisfaction
- Customer Service
- Automotive
- Teamwork
- Problem Solving
- Time Management
- Sales
- Preventive Maintenance
- Microsoft Access
- Car Care
- Oil Changes
- Inventory Management
- Repair & Maintenance
- Automotive Sales
- Negotiation
- Communication
- Adobe Photoshop
- Computer Literacy
- Management
- Social Media
- Service Delivery
- Technical Support
- Customer Support
- Service Management
- Management Consulting
- Sales Management
- Engineering
- Project Management
- Public Speaking
Showcase Your Technical Skills
When creating your resume, it is important to list any technical skills that you have that are relevant to the service writer role. This might include experience with customer relations software, like Salesforce or Microsoft Dynamics CRM, or experience with automotive repair software, like Mitchell 1, Alldata, or CarMD. Additionally, service writers need to be familiar with automotive systems and how they work. So if you have experience with any of these programs or systems, be sure to list them on your resume.