Resume

Service Writer Resume Example & Writing Guide

Use this Service Writer resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As a service writer, you’re the face of an automotive dealership. You’re the person who interacts with customers when they bring in their cars for service or repair. And you’re the liaison between the customer and the service department.

Service writers are the ones who take care of customers’ needs and keep them informed about the progress of their vehicle repairs. They explain what needs to be fixed and why it needs to be fixed. They walk customers through the paperwork and make sure they understand what they’re signing before they leave the dealership. And they keep an eye on the budget so that the service department doesn’t exceed it.

If you love working with people and have a knack for customer service, a career as a service writer might be right for you. Follow these tips and resume example to write a service writer resume that hiring managers will love.

David Moore
Chicago, IL | (123) 456-7891 | [email protected]
Summary

Driven service writer with more than 10 years of experience in the automotive industry. Proven ability to develop and maintain customer relationships, accurately assess vehicle needs, and provide excellent customer service. Seeking a position that will allow me to use my skills and knowledge to help customers get the most out of their vehicle.

Education
Richards Career Academy Jun '10
High School Diploma
Experience
Company A, Service Writer Jan '17 – Current
  • Assisted with the repair of vehicles and assisted customers in a professional, friendly manner.
  • Communicated effectively with management regarding vehicle status and customer concerns.
  • Maintained clean work area at all times and followed company safety procedures to ensure personal safety as well as that of others around you.
  • Followed all company policies and procedures including but not limited to attendance, punctuality, etc…
  • Performed other duties assigned by management within reason depending on job function and experience level
Company B, Service Writer Jan '12 – Dec '16
  • Communicated with customers to determine the nature of their vehicle problems and advised them on the most cost-effective solutions
  • Performed a variety of diagnostic tests, including engine diagnostics, smog checks and emissions testing using computerized equipment
  • Maintained customer records in order to provide excellent service throughout each repair process
  • Ensured that all repairs were completed within budget by negotiating prices with management before beginning work
  • Drove customers’ vehicles home or arranged for alternative transportation when necessary (e.g., rental cars)
Company C, Service Desk Representative Jan '09 – Dec '11
  • Received and processed customer service requests and incidents via telephone, email, and chat.
  • Logged and tracked customer service requests and incidents in the ticketing system.
  • Followed up with customers to ensure that their requests and incidents were resolved in a timely and satisfactory manner.
Certifications
  • Automotive Service Excellence (ASE) certification
  • Certified Automotive Technician
Skills

Industry Knowledge: Auto Maintenance, Vehicle Identification Numbers, Tire Types, Tire Balancing, Brake Repair, Oil Changes, Tune-Ups, Wiper Blades, Wheel Alignment
Technical Skills: Tire Changers, Tire Balancers, Pressure Gauges, Wrenches, Jacks, Lifts, Torque Wrenches
Soft Skills: Communication, Time Management, Problem-Solving, Teamwork, Customer Service, Leadership, Organizational Skills

How to Write a Service Writer Resume

Here’s how to write a service writer resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to include specific details about your work experience. Bullet points are a great way to do this because they allow you to include lots of detail in a small amount of space.

For example, rather than saying you “wrote sales copy for website,” you could say you “wrote sales copy for website, resulting in a 20% increase in click-through rate on key product page.”

The second bullet point is much stronger because it provides specific numbers and details about the project. It also includes a quantifiable result—a 20% increase in click-through rate—which is always a good thing!

Identify and Include Relevant Keywords

When you apply for a job as a service writer, your resume is usually scanned by an applicant tracking system (ATS) for certain keywords. The ATS will look for keywords related to the job, like “customer service” or “order processing.” If your resume doesn’t include enough of the right terms, your application might not make it past the first round.

That’s why it’s important to include relevant keywords on your resume. You can find them by reading through job postings and taking note of words and phrases that are repeated. Here are some common service writer keywords:

  • Auto Repair
  • Customer Satisfaction
  • Customer Service
  • Automotive
  • Teamwork
  • Problem Solving
  • Time Management
  • Sales
  • Preventive Maintenance
  • Microsoft Access
  • Car Care
  • Oil Changes
  • Inventory Management
  • Repair & Maintenance
  • Automotive Sales
  • Negotiation
  • Communication
  • Adobe Photoshop
  • Computer Literacy
  • Management
  • Social Media
  • Service Delivery
  • Technical Support
  • Customer Support
  • Service Management
  • Management Consulting
  • Sales Management
  • Engineering
  • Project Management
  • Public Speaking

Showcase Your Technical Skills

When creating your resume, it is important to list any technical skills that you have that are relevant to the service writer role. This might include experience with customer relations software, like Salesforce or Microsoft Dynamics CRM, or experience with automotive repair software, like Mitchell 1, Alldata, or CarMD. Additionally, service writers need to be familiar with automotive systems and how they work. So if you have experience with any of these programs or systems, be sure to list them on your resume.

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