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Servicenow Developer vs. Administrator: What Are the Differences?

Learn about the two careers and review some of the similarities and differences between them.

Servicenow is a popular software platform used by businesses to manage their workflows. If you’re interested in a career in Servicenow, you may be wondering whether you should become a developer or an administrator. In this article, we compare the job titles of Servicenow developer and administrator, and we discuss the key differences between the two roles.

What is a Servicenow Developer?

A ServiceNow Developer is responsible for the configuration, customization, and maintenance of the ServiceNow software for their company. They work closely with the ServiceNow Administrator to ensure that the system meets the needs of the company’s users. ServiceNow Developers have a deep understanding of the ServiceNow platform and how to best utilize its features to streamline workflows and improve efficiency. They are responsible for creating custom applications, workflows, and reports as well as troubleshooting any issues that may arise. ServiceNow Developers work closely with users to understand their needs and translate them into system requirements.

What is an Administrator?

An administrator is a person who is responsible for the day-to-day operations of an organization. They make sure that the organization runs smoothly and efficiently by overseeing all of the different departments and employees. An administrator typically has a broad range of responsibilities, from human resources to finances to customer service. In some cases, an administrator may also be responsible for strategic planning and decision making. An administrator typically reports directly to the organization’s owner or CEO.

Servicenow Developer vs. Administrator

Here are the main differences between a servicenow developer and an administrator.

Job Duties

The job duties of a servicenow developer and an administrator differ because of their different levels of access. A servicenow developer has more access to the system than an administrator, which allows them to create new features and functions for the software. However, administrators have access to all parts of the software, allowing them to troubleshoot issues with existing functionality. In addition, servicenow developers are responsible for coding and programming the software, while administrators are responsible for maintaining the daily operations of the software.

Job Requirements

ServiceNow Developers need to have a minimum of 3 years’ experience in ServiceNow development and administration. They should also be able to code in JavaScript and have a good understanding of HTML, CSS, XML, and Jelly. In addition, they should be familiar with the ServiceNow platform and its various features and functions.

ServiceNow Administrators need to have a minimum of 2 years’ experience in ServiceNow administration. They should also have a good understanding of the ServiceNow platform and its various features and functions. Additionally, they should be able to code in JavaScript and have a good understanding of HTML, CSS, XML, and Jelly.

Work Environment

Administrators and developers work in different environments. Administrators typically work in an office setting, while developers may work remotely or on the road. Developers often travel to customer sites to help them implement new software systems. They also spend time working with customers to understand their needs and requirements for a new system.


Both ServiceNow Developers and Administrators use customer service skills when working with clients to ensure that their needs are being met. They also both benefit from having strong communication skills in order to clearly convey information about the system, its capabilities and how to use it.

ServiceNow Developers need to have technical skills in order to build custom applications on the ServiceNow platform. They also need to be able to troubleshoot issues that may arise with these applications. In contrast, ServiceNow Administrators do not need to have as much technical expertise, but they must be able to understand the technical aspects of the system in order to configure it properly for users. They also need to be able to effectively manage user permissions and data.


The average salary for a ServiceNow developer is $103,173 per year, while the average salary for a ServiceNow administrator is $59,199 per year. The salary for both positions may vary depending on the size of the company, the location of the job and the level of experience the employee has.


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