20 Sherweb Interview Questions and Answers

Sherweb is a global leader in cloud solutions. They are a team of passionate people who want to make a difference in the lives of their customers, partners and employees.

If you’re interviewing for a job at Sherweb, you can expect to be asked a mix of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Sherweb interview questions and answers to help you prepare for your interview.

Sherweb Interview Process

The interview process at Sherweb is relatively long, but it is not overly difficult. The first step is a phone interview with basic networking and cloud questions. Then, there is a technical test, followed by a group interview. After that, there is a supervisor interview. The technical test is mostly basic networking, cloud-related, and Microsoft 365-related questions. The group interview is generally to assess your team work skills. The supervisor interview is mostly to check your behavioural attitude and test your technical skill.

1. What is your experience working with Office 365?

Sherweb is a Microsoft partner, so it’s likely that you’ll be working with Office 365. This question allows the interviewer to assess your experience and knowledge of this platform. If you have previous experience using Office 365, describe how you used it in your role. If you don’t have any prior experience, explain what you know about the platform.

Example: “I’ve worked with Office 365 for three years now. I started out as an admin on our team, where I was responsible for setting up new accounts and managing existing ones. As my skills improved, I became a global admin, which allowed me to manage all aspects of the company’s Office 365 account.”

2. Do you have any programming knowledge?

This question is a great way to see if you have any experience with the Sherweb platform. If you do, it’s an excellent opportunity to show your knowledge and expertise in this area. If you don’t, you can talk about how you would learn programming if hired.

Example: “I’ve had some experience with coding through my previous job. I learned HTML and CSS which helped me understand how websites are built. However, I’m not as experienced as I’d like to be. If I were hired here, I would take online courses or enroll in a class at a local college to gain more knowledge.”

3. How would you handle a difficult customer?

This question can help interviewers understand how you handle conflict and challenges. Use examples from your experience to show that you have the ability to remain calm, solve problems and maintain customer satisfaction.

Example: “In my previous role as a web designer, I had a client who was very demanding. He would often call me at all hours of the day with requests for changes to his website. At first, this made me feel stressed out because I wanted to please him but also needed to get other work done. Eventually, I learned to set boundaries with him by explaining that I could only make changes during normal business hours. This helped me avoid feeling overwhelmed and allowed me to focus on my other clients.”

4. Do you think it is important to keep up-to-date on the latest software and technology trends? Why or why not?

Sherweb is a technology company, so it’s important that you’re passionate about the latest software and hardware trends. This question helps hiring managers determine if you are willing to learn new things and adapt to change. Use your answer to show them how much you enjoy learning and growing as a professional.

Example: “I think it’s extremely important to keep up-to-date on the latest software and technology trends. Technology changes at such a rapid pace, so I make sure to read blogs and articles from industry leaders. I also subscribe to newsletters from Sherweb because they always send out helpful information.”

5. What do you know about Sherweb and our products/services?

This question is a great way for the interviewer to see how much you know about their company and its offerings. It’s important that you do your research before going into an interview, so you can show the hiring manager that you’re serious about this position. In your answer, try to include information about Sherweb’s products or services as well as some of the ways they’ve helped clients in the past.

Example: “I have used Sherweb hosting services for many years now, and I am very familiar with all of the different features and benefits it offers. For example, I know that you offer 24/7 support via phone, email and live chat, which is something I really appreciate when I’m working on projects late at night. I also know that you provide unlimited bandwidth and storage space, which is helpful because I don’t have to worry about overages.”

6. Tell me about a time when you had to deal with an angry customer, what did you do?

This question is a great way to see how you handle conflict and can help the interviewer determine if you have the skills necessary to work in customer service. When answering this question, it’s important to show that you’re willing to do what it takes to make customers happy.

Example: “I once had a customer who was upset because they didn’t receive their order on time. I listened to them explain their concerns and apologized for any inconvenience. Then, I looked up their order history and found out that they hadn’t ordered from us in over a year. They said they forgot about our company, but were excited when I told them we still had their information saved. I offered to send them a free gift with their next order as an apology.”

7. Can you tell us about a time that you were able to provide technical support for someone who was struggling?

This question is an opportunity to show your problem-solving skills and ability to help customers. When answering this question, it can be helpful to provide a specific example of how you helped someone with their technical issue.

Example: “I once had a customer who was having trouble connecting to our servers. I asked them what they were trying to do when the connection failed and if there were any error messages that appeared on their screen. They told me that they couldn’t connect to any websites at all. I then asked them if they could try connecting from another device or computer. After doing so, they still weren’t able to access any websites.

After troubleshooting for a bit longer, we determined that the issue was related to their DNS server. I walked them through changing their DNS settings and after doing so, they were able to access the internet again.”

8. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what you’re good at and where you can improve. When answering this question, be sure to focus on your strengths rather than your weaknesses.

Example: “I am very organized and detail-oriented. I also have excellent communication skills and work well under pressure. My weakness is that sometimes I get overwhelmed with too many tasks at once. To overcome this, I make lists and prioritize my projects so I can stay on track.”

9. Describe your experience providing technical support over the phone.

This question is an opportunity to show your communication skills and ability to solve technical problems. When answering this question, it can be helpful to include a specific example of how you helped someone over the phone.

Example: “In my previous role as a web developer, I often received calls from clients who had questions about their websites or needed help with coding. My goal was always to provide them with solutions as quickly as possible so they could get back to work. In one instance, I received a call from a client who wanted to know how to change the color of a button on her website. After asking her a few questions, I determined that she didn’t have any coding experience and would need some assistance. I walked her through changing the color of the button by using CSS.”

10. What are some ways that you like to be recognized by your manager?

This question can help the interviewer get a sense of your work ethic and how you like to be recognized for your efforts. Your answer should reflect that you are motivated by praise, recognition or other incentives.

Example: “I am motivated by positive feedback from my manager. I also enjoy receiving rewards for good performance, so I would appreciate if my company had some sort of reward system in place. For example, at my last job, we had a points-based system where employees could earn points for doing things like helping customers or meeting sales goals. At the end of each month, employees could redeem their points for prizes.”

11. In your opinion, how important is it to understand the full product line of a company?

This question is a great way to assess your knowledge of the company and its products. It also shows that you are willing to learn about new things, which can be an important quality in any employee. When answering this question, it’s important to show that you have done some research on Sherweb and its product line.

Example: “I think it’s very important to understand the full product line of a company because it allows me to better serve customers. For example, if I know all of the features of one type of hosting plan but not another, I may recommend the wrong plan for a customer who needs something different. Understanding the entire product line helps me make sure I’m recommending the right solution.”

12. Have you ever been involved in a team project where there was conflict between members? How did you resolve this?

Sherweb is a company that values teamwork and collaboration. This question helps the interviewer determine how you handle conflict in the workplace. Use examples from your past experience to show how you can work with others, resolve conflicts and maintain positive relationships.

Example: “In my last position as an IT specialist for a small business, I was tasked with creating a new website design for the company. My manager wanted it to be more visually appealing than our current site, but he also didn’t want to spend much money on development. I explained that this would be difficult because of the limitations of the platform we were using. He understood, and we decided to create a new website after one year when we had enough revenue to afford it.”

13. What makes you stand out from other candidates?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. To answer this question, think of a skill or quality that makes you unique from other candidates. You can also mention any certifications you have or previous work experience.

Example: “I am an extremely organized person who is always on time. I’ve been able to use these skills in my past jobs to help keep projects organized and ensure deadlines are met. In my last job, I was responsible for managing the team’s social media accounts, which required me to be creative with content and schedule posts at optimal times. This helped our business gain more followers and increase sales.”

14. What is your availability? Are you willing to work nights and weekends?

This question is a great way for the interviewer to learn more about your availability and how flexible you are. If you have any conflicts with Sherweb’s hours, it’s important to let them know as soon as possible so they can find someone who is available.

Example: “I am willing to work nights and weekends if needed. I understand that sometimes these shifts are necessary in order to keep up with demand or provide customer service at peak times. However, I do need to be home by 6 p.m. every night to spend time with my family.”

15. If we hired you today, what would you want to accomplish during your first 90 days?

This question is a great way to see how ambitious you are and what your goals are for the company. When answering this question, it’s important to be realistic about what you can accomplish in three months. You should also make sure that all of your goals align with the company’s overall mission.

Example: “I would want to get up to speed on the Sherweb platform as quickly as possible so I could start helping my team members solve any issues they’re having. I’d also like to create an onboarding program for new employees so we can ensure everyone has access to the information they need to do their jobs well.”

16. Tell me about a time when you had to make a decision without consulting your direct manager.

This question can help the interviewer understand your decision-making skills and how you work independently. Use examples from your experience to show that you’re capable of making important decisions on your own, but also know when it’s appropriate to ask for guidance or assistance.

Example: “When I first started working at my previous company, I was responsible for managing our social media accounts. One day, I noticed a few posts were missing from our Instagram account. After looking into it further, I realized someone had deleted all of our photos from the past week. I immediately contacted my manager so she could inform the rest of the team about what happened. She then helped me create a plan to restore our content.”

17. What motivates you?

Employers ask this question to learn more about your personality and how you might fit in with their team. They want to know what inspires you, what drives you forward and what makes you passionate about your work. Your answer should include a few things that motivate you personally as well as some examples of how those motivators have helped you succeed professionally.

Example: “I am motivated by the opportunity to make an impact on my community. I’ve always been interested in technology, so when I saw that Sherweb was hiring for a web developer position, I applied right away. I knew that working here would give me the chance to use my skills to help people. I also love being able to solve problems creatively. When I started learning coding languages, I realized that it’s fun for me to figure out new ways to approach challenges.”

18. What made you apply to this position at Sherweb?

Employers ask this question to learn more about your interest in their company. They want to know what attracted you to the role and how it fits into your career goals. Before your interview, research Sherweb’s website to see if there are any recent developments or news that may have inspired you to apply. If not, consider researching other hosting companies to find out what makes them unique.

Example: “I applied for this position because I was looking for a new challenge. My previous employer was acquired by Sherweb last year, so I’ve been familiar with the brand for some time now. After seeing the success of my former employer, I’m excited to join the team here at Sherweb.”

19. Where do you see yourself in 5 years?

Employers ask this question to see if you have a long-term career plan. They want to know that you are committed to their company and will be there for the long term. When answering, think about what your goals are in life. Are they compatible with working at Sherweb? If not, consider how you can change them or adjust your expectations.

Example: “I would like to continue working as an IT professional. I enjoy helping people solve problems through technology. In five years, I hope to have advanced my skills enough to become a senior technician. I also hope to have started my own business by then.”

20. Tell me about a time when you were working under pressure, how did you manage it?

This question is a great way to assess how well you can handle pressure. It’s important for IT professionals to be able to work under pressure, as it often happens when they’re troubleshooting issues with clients’ websites or servers.

Example: “I was working on a client’s website one night and I noticed that the site wasn’t loading properly. The client had an event coming up in two days and needed their website to be fully functional by then. I stayed late into the night trying to figure out what was causing the issue. Finally, after about six hours of troubleshooting, I figured out that there was a problem with the server. I worked through the night until I fixed the issue.”