Interview

20 SkyWest Airlines Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at SkyWest Airlines.

As a regional airline, SkyWest Airlines is known for its efficient and friendly service. If you’re interviewing for a job with SkyWest, you can expect questions that assess your customer service skills, as well as your ability to work well under pressure.

To help you prepare, we’ve compiled a list of sample SkyWest Airlines interview questions and answers.

SkyWest Airlines Interview Process

The interview process at SkyWest Airlines is relatively quick and easy. The airline typically hires within a few weeks of posting a job opening, and the interview itself is generally not difficult.

Overall, the experience of interviewing with SkyWest Airlines is positive. The airline is professional and efficient, and they seem to really care about their employees. I would definitely recommend applying for a job with them if you’re interested in working in the airline industry.

1. Why do you want to work at SkyWest Airlines?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention specific aspects of SkyWest Airlines that interest you or what drew you to apply for the position.

Example: “I applied for this position because I am passionate about customer service and enjoy working with people. In my previous role as a flight attendant, I noticed how much passengers appreciated when we were friendly and helpful. I also love being in the air and find it rewarding to make others’ travel experiences more enjoyable. Working at SkyWest Airlines would allow me to do both of these things.”

2. What are your salary expectations?

Employers ask this question to make sure you’re not overvaluing your skills and experience. They want to know that you understand the job market in their area and are realistic about what you can expect to earn. Before your interview, research average salaries for similar positions in your geographic region. If you don’t have any information on local salary averages, use national data instead.

Example: “I’m looking for a salary of $50,000 per year. I’ve done some research and found that this is an average salary for pilots with my level of experience. I feel confident that I am worth this amount based on my skill set and qualifications.”

3. Have you ever worked a fast-paced job before?

SkyWest Airlines is a fast-paced environment, so the interviewer wants to make sure you’re comfortable with that. If you haven’t worked in a fast-paced job before, explain what your previous work experience was like and how it prepared you for this position.

Example: “I’ve never worked in a fast-paced environment before, but I have been working as a server at a restaurant for five years now. The pace of my job has increased over time, especially during rush hour when there are more customers than usual. This experience has taught me how to multitask and prioritize tasks effectively.”

4. Describe a time when you had to adapt to a difficult situation. How did you handle it?

SkyWest Airlines wants to know how you handle challenges in your work. This question can help an interviewer understand how you adapt to change and solve problems. Use examples from previous jobs or experiences that show you have the ability to overcome obstacles.

Example: “When I was working as a server, one of my tables had a food allergy. The customer asked me about every ingredient in their meal, which made it difficult for me to remember everything they wanted to know. So, I started taking pictures of each dish before serving it so I could refer back to them later. It helped me serve the table more efficiently and ensured the customer got exactly what they needed.”

5. Do you have any experience working with teams? If so, describe a time when you were part of a team that was not performing well. How did you handle the situation?

SkyWest Airlines is a company that values teamwork and collaboration. This question helps the interviewer determine how you handle conflict, communicate with your team members and motivate them to perform better. Use examples from previous experiences where you were part of a team that faced challenges but managed to overcome them.

Example: “In my last position as an operations manager at a call center, I was responsible for managing a team of customer service representatives. One day, one of my employees called in sick, which left us short-staffed. I had to find someone who could fill in on such short notice. The employee I found was new to our team, so I spent some time training her before she started working. She ended up being a great addition to our team.”

6. Are you comfortable working on night shifts and/or weekends?

SkyWest Airlines operates a 24-hour schedule, so the interviewer wants to know if you’re comfortable working at odd hours. If you have experience with night shifts or weekends, explain how you handled it and what your favorite part of those shifts were.

Example: “I’ve worked on night shifts before, but I prefer day shifts. However, I’m willing to work any shift as long as I get enough sleep beforehand. My favorite part about night shifts was getting to see the sunrise over the mountains.”

7. Tell me about a time when you had to make a decision without all the information. How did you choose what to do?

This question can help an interviewer understand how you make decisions and whether or not you have the ability to think critically. In your answer, try to explain what information you used to make your decision and why it was important.

Example: “When I first started working as a flight attendant, I had to decide which passengers would get off the plane first when we were running behind schedule. Since I didn’t know all of the factors that went into making this decision, I asked my supervisor for advice. She told me to look at each passenger’s ticket number and choose people in order from lowest to highest. This helped me learn about some of the factors that go into making these types of decisions.”

8. What technology would you use to build a flight simulator for our aircrafts?

SkyWest Airlines is looking for candidates who can use their technical skills to improve the company. A flight simulator allows pilots to practice flying in a safe environment before they take off with passengers. Your answer should show that you understand how to build one and why it’s important.

Example: “I would start by researching which software I could use to create a realistic simulation of our aircrafts. Then, I would find out what hardware I need to run the software. For example, I would need a powerful computer to handle the graphics and a large screen to display them. Finally, I would make sure there was enough space in the training facility to install the equipment.”

9. What is one thing you think SkyWest could improve on as a company?

This question is a way for the interviewer to assess your ability to be constructive and helpful when offering feedback. It also shows that you are willing to help improve the company as an employee. When answering this question, it can be beneficial to mention something specific about the company or one of its policies that you think could be improved. You should try to offer a solution to the problem if possible.

Example: “One thing I think SkyWest could improve on is how they handle customer service issues. In my experience, many employees seem to have trouble resolving problems with customers in a timely manner. If I were hired here, I would suggest implementing a new system where each team member has a certain amount of time to respond to customer inquiries. This would ensure that all questions are answered within a reasonable timeframe.”

10. What do you know about our airline?

SkyWest Airlines is a regional airline that serves the western United States. The company has hubs in Salt Lake City, Utah; Phoenix, Arizona; and Los Angeles, California. It also has smaller hubs in Boise, Idaho; Colorado Springs, Colorado; Las Vegas, Nevada; and Oakland, California.

The interviewer may ask this question to see if you have done any research on their company before your interview. You should answer honestly about what you know about SkyWest Airlines. If you don’t know much about the company, it’s okay to say so. In either case, you can use this as an opportunity to learn more about the company by asking questions during the rest of the interview.

Example: “I do know some things about SkyWest Airlines. I’ve heard good things about the company from friends who work here. I also did some research online and read through the company’s website. I learned that you are one of the largest regional airlines in the country.”

11. Which shift are you available to work?

SkyWest Airlines may ask this question to determine which shifts you are available to work. This can help them decide if you would be a good fit for their company and the positions they have open. When answering this question, it can be helpful to mention that you are flexible and willing to work any shift as long as it fits with your schedule.

Example: “I am available to work any of the current SkyWest Airlines flight schedules. I understand that there is often last-minute change in scheduling, so I am flexible and ready to work whatever hours are needed.”

12. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to be honest. Employers want to know what your greatest strengths are so they can use them when you’re on the job. They also want to know about any weaknesses that you’re working on improving or have already improved.

Example: “My greatest strength is my ability to work well with others. I am always willing to help out a coworker who needs assistance, and I enjoy being part of a team. My weakness is that sometimes I get overwhelmed by too many tasks at once. To overcome this, I’ve learned how to prioritize my tasks and set deadlines for myself.”

13. When can you start?

This question is a great way to end the interview. It gives you an opportunity to show your enthusiasm for the position and how quickly you can start working if you are offered it. When answering this question, be sure to mention when you could start and what steps you would take to prepare yourself for work.

Example: “I am available to start as soon as possible. I will need to give my current employer two weeks notice, but I have all of my personal belongings in order and ready to go. I also plan on taking some time off from work before starting with SkyWest Airlines so that I can get used to the new schedule.”

14. Give an example of how you deal with conflict.

SkyWest Airlines wants to know how you will handle conflict with other employees or customers. This is a question that can help an interviewer determine your problem-solving skills and interpersonal skills. In your answer, try to describe the steps you took to resolve the conflict.

Example: “In my previous position as a customer service representative, I had a coworker who was always late for work. It became a regular occurrence, so I decided to talk to them about it. They apologized but continued to be late. Eventually, I spoke to our manager about the issue. Together, we came up with a plan where they would have to write down why they were late every day. After two weeks of this system, they stopped being late.”

15. Describe your customer service style.

SkyWest Airlines wants to know how you will interact with customers and other employees. Your answer should show that you are a friendly, empathetic person who is willing to help others. You can describe your customer service style by describing the values you have as a person.

Example: “I believe in treating everyone I meet with respect. When interacting with customers, I am always polite and helpful. If they need anything, I make sure to provide it for them. I also like to be proactive when helping people. For example, if I see someone looking confused or lost, I will go over to them and ask if I can help. This shows that I care about their experience.”

16. Provide an example of a time when you went above and beyond for a customer.

SkyWest Airlines wants to know that you are willing to go the extra mile for their customers. This is a great opportunity to show your dedication and willingness to help others.

Example: “When I was working at my previous job, we had a customer who called in asking if we could change his flight because he missed it. He explained that he was on vacation with his family and they were going to be late getting back to the airport. I spoke with my manager about changing the flight and she agreed. We changed his flight so that he would have more time with his family. The next day, he called us to thank us for helping him out.”

17. If hired, where do you see yourself in five years?

This question is a way for the interviewer to assess your career goals and aspirations. It’s important to be honest in your answer, but also show that you’re willing to stay with SkyWest Airlines if it takes longer than five years to achieve your goals.

Example: “I see myself as an airline captain at SkyWest Airlines by then. I know this may take longer than five years, so I’m committed to working hard to get there. I plan on staying with SkyWest Airlines until I reach my goal of becoming a pilot.”

18. Do you have any experience working with airplanes or other types of aircrafts?

This question can help the interviewer determine if you have any experience working with aircrafts and how much. If you do, share your previous experience and what you learned from it. If you don’t, explain that you are eager to learn more about this type of work.

Example: “I’ve never worked on an airplane or other types of aircraft before, but I am very interested in learning more about it. In my last job as a flight attendant, I was able to see different types of planes up close and even speak with pilots about their experiences. This sparked my interest in aviation and led me to apply for this position.”

19. Where do you live? Is there reliable transportation to and from work?

SkyWest Airlines may ask this question to make sure you live close enough to the airport to get there on time for your shift. They also want to know if you have a reliable way to get to work, such as a car or public transportation. If you don’t have a car, they may ask about other options like taxis or ride-sharing services.

Example: “I currently live in an apartment complex that is only five minutes from the airport. I can walk to work if necessary, but I do own a car and would be able to drive to work every day.”

20. The aviation industry requires employees to stay calm under pressure. Can you give us an example of a time when you maintained composure during a stressful situation?

SkyWest Airlines wants to know that you can handle pressure and remain calm when things get hectic. This is a safety-related question, so it’s important to show the interviewer that you have experience working in high-pressure situations and how you handled them effectively.

Example: “I was once on standby for an early morning flight. I had just gotten off of a late night shift, but my supervisor asked me if I could fill in for one of our pilots who called out sick at the last minute. I agreed because I knew I would be able to make it to work on time. When I arrived at the airport, I found out that the pilot who was supposed to fly with me also called out sick. The airline needed someone to take over their duties immediately, so they put me in the cockpit. I remained calm and focused on the task at hand. I successfully landed the plane safely.”

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