20 Sodexo Interview Questions and Answers

Sodexo is a French food services and facilities management company. It is the largest private employer in France and the 10th largest in the world. In 2015, Sodexo was ranked the 22nd most innovative company in the world by Forbes magazine.

Sodexo is now the worldwide leader in Quality of Life services. The company provides a wide range of services to clients in 80 countries. These services include food services, facilities management, and energy and environmental services.

Sodexo is always looking for talented and ambitious employees. If you’re interested in working for Sodexo, you should be prepared to answer some specific questions about the company. In this article, we’ll give you some examples of Sodexo interview questions and answers.

Sodexo Interview Process

The interview process at Sodexo can vary depending on the position you are applying for. For some positions, like Food Service Worker or Cashier, there may not be an interview required. For other positions, like Manager or Supervisor, the interview process may be more extensive. Overall, the interview process is generally fairly easy and straightforward. The interviewer will ask about your qualifications and experience, as well as your availability to work.

1. What are your thoughts on the current state of the food service industry?

The food service industry is constantly changing, and Sodexo wants to know how you feel about the current state of it. This question helps employers understand your perspective on the industry as a whole and whether or not you’re excited to be part of it. In your answer, try to show that you are passionate about the industry and eager to help improve it.

Example: “I think the current state of the food service industry is exciting. There’s so much innovation happening in this field right now, which I love. For example, I recently read an article about a new app that can tell you exactly what’s in your meal before you order it. That’s something I would love to see more restaurants implement.”

2. How would you handle a dissatisfied customer?

This question can help the interviewer determine how you handle conflict and criticism. Use examples from your previous experience to show that you’re willing to take responsibility for customer service issues and learn from them.

Example: “I once had a customer who was upset because they didn’t receive their meal on time. I apologized, explained why it happened and offered them a free meal as an apology. They were satisfied with my response and appreciated the gesture. In the future, I would make sure to communicate more clearly with staff about when meals are delivered so this doesn’t happen again.”

3. Tell me about a time you had to deal with an upset co-worker.

This question can help the interviewer determine how you handle conflict and whether you have experience resolving it. Use examples from your past to show that you’re able to resolve conflicts with others in a professional manner.

Example: “In my last position, I had an employee who was always late for work. This caused them to miss breaks and lunch hours, which affected their performance at work. When I first spoke to this employee about their tardiness, they told me they were having family issues and needed more time off. I asked if there was anything else we could do to help them, such as working from home or adjusting their schedule. They agreed to these changes and ended up being on time for work after that.”

4. Why do you want to work for Sodexo?

This question can help the interviewer determine if you have done your research on the company. It is important to show that you are passionate about working for Sodexo and understand what makes it a great place to work.

Example: “I want to work for Sodexo because I believe in its mission of creating quality of life services for everyone, everywhere. I am passionate about helping others and making sure they feel safe and comfortable. I think Sodexo’s values align with my own and would be an amazing place to grow as a professional.”

5. Which shift are you available to work?

This question is a way for the interviewer to learn more about your availability. They may also want to know if you have any scheduling preferences, such as working weekends or evenings. When answering this question, be sure to mention all of the shifts that you are available to work and explain why you would prefer one over another.

Example: “I am available to work every shift except for the graveyard shift. I find that my sleep schedule is best when I’m not working overnight. However, I am happy to work whatever hours are needed.”

6. Do you have experience handling money and operating a cash register?

This question can help the interviewer determine if you have experience handling cash and balancing a register. If you do, share your previous experiences with this type of work. If you don’t, explain that you are willing to learn how to handle money and operate a cash register.

Example: “I’ve worked as a server for five years now, so I am familiar with operating a cash register. However, I would be happy to take any training necessary to improve my skills in this area.”

7. Have you ever worked in a fast-paced environment before?

Sodexo is a company that offers services to many clients, so it needs employees who can work in fast-paced environments. Your answer should show the interviewer you have experience working in such an environment and how you handled it.

Example: “Yes, I worked as a server at a restaurant for three years. The pace was always hectic during peak hours, but I learned to manage my time well and prioritize tasks. I also developed excellent communication skills with customers and other staff members.”

8. Describe your experience with preparing and handling food.

Preparing and handling food is a major part of working in the food service industry. Employers ask this question to make sure you have experience with these tasks so they can determine if you’re qualified for the job. Use your answer to explain what kind of food you’ve prepared, how you did it and why you were successful at it.

Example: “I worked as a line cook at a restaurant for three years. During that time, I learned how to prepare many different types of dishes. I also developed my own recipes for some of our most popular meals. Preparing food was one of my favorite parts of the job because I got to use my creativity and try new things.”

9. Provide an example of when you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to think of a time when you helped someone who was in need or went above the call of duty for a customer.

Example: “When I worked at my previous job as a server, one of my customers had an allergy to seafood. They ordered a dish that contained shrimp, but they didn’t realize until after eating most of their meal. I immediately took the plate back to the kitchen and asked the chef if he could prepare another meal without any seafood. He agreed, and I brought the new meal out to the customer right away.”

10. What is your favorite part about working in the food service industry?

This question is an opportunity to show your enthusiasm for the industry and what you enjoy most about working in it. When answering, think of a specific aspect that you find enjoyable or interesting.

Example: “My favorite part about working in the food service industry is interacting with customers. I love being able to make someone’s day by providing them with excellent customer service and delicious food. It makes me feel good when I can provide people with a positive experience.”

11. If hired, what would be your approach to managing a team?

This question is an opportunity to show your leadership skills and how you would approach a new role. When answering this question, it can be helpful to think about the qualities of a good leader and how they apply to your own management style.

Example: “I believe that a great manager should be someone who is both empathetic and decisive. I am always looking for ways to help my team members feel supported while also encouraging them to take on more responsibilities as their confidence grows. In my last position, I was promoted to manage a group of five employees. At first, I felt overwhelmed by the responsibility but soon realized that I could delegate tasks to my team members so we could all work together to achieve our goals.”

12. Sodexo believes that its employees should be treated as family members. What does this mean to you?

This question is an opportunity to show your understanding of Sodexo’s core values and how you can contribute to the company. When answering this question, it can be helpful to explain what family means to you and how you would treat others as a member of your own family.

Example: “I believe that everyone should be treated with kindness and respect. I think Sodexo’s belief in treating employees like family members is a great way to ensure that all employees feel valued and supported. As a member of my own family, I try to make sure that everyone feels loved and appreciated for their unique contributions.”

13. Would you feel comfortable managing a kitchen staff?

This question is a great way to determine if you have the skills and experience necessary for this role. If you are interviewing for a management position, it’s likely that you will be managing staff members at some point in your career with Sodexo. It’s important to show that you can handle this responsibility by providing an example of how you would manage a kitchen staff.

Example: “I’ve worked as a chef before, so I understand what it takes to run a successful kitchen. In my last job, I was responsible for hiring new chefs and training them on our company’s standards. I also had to make sure all of my staff were following proper food safety procedures. I feel like I could definitely handle managing a kitchen staff again.”

14. What qualities do you think it takes to be a good manager?

This question can help the interviewer get a better idea of your management style and how you would fit into their organization. When answering this question, it can be helpful to think about what qualities you admire in your current or previous managers.

Example: “I think that being a good manager means having empathy for your team members and understanding what they’re going through. It also means being able to set clear expectations while still allowing employees to have some autonomy over their work. I’ve had several managers who were great at these things, and I try to emulate them in my own management style.”

15. Describe your management style.

This question can help the interviewer determine if you would be a good fit for their organization. Your management style is something that can change over time, so it’s important to describe your current approach and how you’ve grown as a leader in the past.

Example: “I believe my management style has evolved since I started working in this field. When I first became a manager, I was more focused on making sure everyone followed the rules and did what they were supposed to do. Now, I focus more on helping my team members grow and develop their skills. This helps them feel more confident in their roles and allows me to see the results of their hard work.”

16. What do you consider to be the most important aspect of being a successful team member?

This question is an opportunity to show your leadership skills and ability to work with others. A great answer will include a specific example of how you helped a team succeed in the past.

Example: “I believe that communication is the most important aspect of being a successful team member. In my last position, I was working on a project with two other employees who were both very talented but had different ideas about what we should be doing. I met with them separately to discuss their ideas and then brought everyone together to share our thoughts. We eventually came up with a plan that incorporated elements from each person’s idea.”

17. We need someone who can help us reduce our costs while maintaining quality standards. Can you tell me how you would go about doing this?

This question is an opportunity to show your knowledge of Sodexo’s business model and how you can help the company achieve its goals.

Example: “I would start by analyzing our current processes, looking for areas where we could reduce costs without affecting quality. I would also look at ways to increase efficiency in order to save money on labor costs. For example, if a cafeteria has long lines during lunchtime, it might be because there aren’t enough servers. In this case, hiring more employees or increasing the number of shifts per day may be cheaper than reducing the quality of food.”

18. Our company has been trying to increase our sales. We’re looking for someone who can come up with creative ideas to help us achieve this goal. What would you do if you were in this situation?

This question is an opportunity to show your creativity and problem-solving skills. You can use examples from previous jobs where you helped increase sales or revenue.

Example: “I would first find out what the company’s goals are for increasing sales. Then, I would meet with managers and employees to get their input on how they feel about the current sales process. After that, I would brainstorm ideas for improving sales by using some of the suggestions from my team members. Finally, I would implement a few of the best ideas into our sales process.”

19. Being able to communicate effectively is very important at Sodexo. Give an example of a time when you did so.

This question is a great way to show your communication skills and how you can use them in the workplace. When answering this question, it’s important to give an example that shows your ability to communicate clearly and effectively with others.

Example: “At my previous job, I was working on a project with two other employees. We were all responsible for different parts of the project, but we had to work together to get everything done. One day, one of my coworkers didn’t complete their part of the project by the deadline. This meant that I had to do more work than expected to make up for it.

I talked to my other coworker about what happened and asked if they could help me out. They agreed to finish their part of the project early so I wouldn’t have to do as much extra work. By communicating with my coworkers, I was able to resolve the issue without any problems.”

20. Are you comfortable answering phone calls?

This question is a good way to determine if you’re going to be able to handle the job duties. The interviewer wants to know that you can answer calls and speak clearly on the phone. If you have experience answering phones, describe your previous experiences in detail.

Example: “I’ve answered phones for my current employer for two years now. I enjoy talking with our customers and helping them find solutions to their problems. It’s rewarding when I’m able to help someone solve an issue or find what they need.”