15 Starbucks Shift Supervisor Skills for Your Career and Resume

Starbucks shift supervisors are responsible for managing a team of baristas and ensuring that customers have a positive experience. Shift supervisors need to have a variety of skills, including customer service, leadership and problem-solving. If you’re interested in becoming a Starbucks shift supervisor, learning more about the skills needed for this position can help you determine if it’s the right career for you.

Communication

Communication is the ability to convey information clearly. As a shift supervisor, you may need to communicate with customers and employees alike. This can include explaining company policies, answering questions about menu items or providing feedback on employee performance. Strong communication skills can help you relay messages effectively and maintain an open dialogue with your team members.

Coffee Brewing

A shift supervisor should be knowledgeable about the different types of coffee drinks and how to brew them. This ensures that customers receive their orders correctly and quickly. It’s also important for a shift supervisor to know how to make specialty coffee drinks, such as those with syrups or milk-based espresso drinks.

Cash Handling

Cash handling is the ability to accurately process payments and make change. As a shift supervisor, you may be responsible for accepting payment from customers and distributing tips to baristas. You should also know how much change to give back when receiving cash payments. For example, if a customer pays with a $20 bill, you should give them back two $5 bills and five singles.

Frozen Drinks

A shift supervisor often oversees the production of frozen drinks, which means they need to know how to make them. This includes knowing the ingredients and proportions needed for each drink as well as the equipment used to create them. It’s also important that a shift supervisor be able to explain the benefits of these drinks to customers so they can answer any questions about them.

Espresso Drinks

Espresso drinks are the foundation of a successful Starbucks shift. You should be familiar with all espresso drink recipes and have the ability to make them quickly and accurately. This is especially important if you work in a busy store, where customers may order multiple espresso drinks at once.

Leadership

Leadership is the ability to guide and motivate a team. As a shift supervisor, you may be in charge of overseeing several baristas at once. Having strong leadership skills can help you keep your staff focused on their tasks and happy with their work environment. You can also use your leadership abilities when delegating duties or resolving workplace conflicts.

Inventory Management

A shift supervisor needs to know how to manage inventory for their store. This includes knowing what supplies they have, where the supplies are located and when they need to order more. It’s also important to track employee performance on this task so you can ensure everyone is following protocol. You may also want to consider delegating some of these duties to employees who enjoy it so you can focus on other aspects of your job.

Problem Solving

Problem solving is the ability to identify and resolve issues. As a shift supervisor, you may need to solve problems that arise during your shift or those of other employees. For example, if an employee forgets to make a drink, you might help them find the ingredients needed to complete the order. You can also use problem-solving skills when resolving customer complaints.

Organization

Organization is the ability to keep track of multiple tasks and responsibilities. As a shift supervisor, you may be responsible for managing several employees at once, so organizational skills are important. You also need to have an organized workspace where you can store employee records, inventory information and other documents related to your job duties.

Team Leadership

Team leadership is the ability to motivate and guide a group of people toward common goals. As a shift supervisor, you may be in charge of overseeing several baristas at once. Having strong team leadership skills can help you delegate tasks effectively and ensure that your staff works well together. You can also use your team leadership abilities when training new employees or delegating duties during busy periods.

Flexibility

Flexibility is the ability to adapt to changing circumstances. As a shift supervisor, you may need to be flexible with your schedule and work hours. You might also have to adjust your duties if an employee calls in sick or if there’s a change in staffing levels. Being able to adapt to these changes can help you maintain productivity and ensure that customers receive quality service.

Store Operations

As a shift supervisor, you might be responsible for overseeing the store’s operations. This means ensuring that your baristas have everything they need to make drinks and that customers are satisfied with their service. You can also use these skills when training new employees or delegating tasks to ensure that everyone is working efficiently.

Scheduling

Scheduling is the ability to plan and organize shifts for employees. As a shift supervisor, you may be responsible for scheduling your team’s work hours. This requires attention to detail as well as an understanding of how each employee works best. For example, some employees may prefer working early mornings while others are more productive in the afternoon.

Food Preparation

Food preparation is a necessary skill for shift supervisors in the food service industry. You might need to prepare ingredients, cook meals and garnish dishes. Food preparation can also help you understand how long it takes to make certain foods so you can better plan your work schedule. For example, if you notice that it takes too long to make lattes during a rush period, you can ask baristas to speed up their process or assign more baristas to each register.

Customer Service

Customer service skills are important for a shift supervisor to have because they often interact with customers directly. They need to be able to provide excellent customer service and ensure that the customer is satisfied with their experience at Starbucks. This includes greeting customers, taking orders correctly, ensuring that drinks are made properly and resolving any issues that may arise during a visit.

How Can I Learn These Starbucks Shift Supervisor Skills?

There are a few ways that you can learn the Starbucks Shift Supervisor skills. You can take a course at a local community college or online. You can also find many books on the subject. The best way to learn these skills is to get a job at Starbucks and shadow a Shift Supervisor. This will give you the opportunity to see how the skills are used in a real work setting.