20 StubHub Interview Questions and Answers

When it comes to company specific interview questions, StubHub is looking for candidates who are passionate about the customer experience and who are able to think outside the box to solve problems. They want to see that you have a strong understanding of the company’s mission and values, as well as a willingness to go above and beyond to get the job done.

If you’re hoping to land a job at StubHub, be prepared to answer questions about your experience with customer service, your ability to think creatively, and your knowledge of the company. To help you out, we’ve compiled a list of sample questions and answers that you can use to prepare for your interview.

StubHub Interview Process

The interview process at StubHub can vary depending on the position you are applying for. For some positions, like customer service representative, the process may be as simple as an electronic interview with no phone call or in person meeting. However, for other positions, like software engineer, the process may be more involved and include a phone screening, code pair challenge, and onsite interview. Overall, the interview process is generally quick and easy, although it can be time-consuming for some positions.

1. How would you deal with an angry customer?

This question can help the interviewer assess your customer service skills. Use examples from previous jobs to show how you handled a difficult situation and helped resolve it.

Example: “In my last position, I had a customer who was upset because they couldn’t find tickets for their favorite band’s concert. They were looking for seats in the front row but didn’t have any luck finding them on StubHub. I explained that we don’t sell front-row seats, but we do offer some of the best seats available at each venue. The customer seemed satisfied with this answer and purchased two tickets.”

2. What is your experience working in a team environment?

Working in a team environment is an important part of many jobs, including those at StubHub. Teamwork allows employees to share their skills and knowledge with one another, which can help them complete projects more efficiently. When answering this question, it can be helpful to talk about a time you worked well with others on a project or how you enjoy collaborating with your coworkers.

Example: “I have experience working in a team environment both as a student and professional. In my last job, I was part of a marketing team that focused on increasing the company’s social media presence. We met once a week to discuss our progress and any challenges we were facing. This helped us stay organized and work toward our goals.”

3. Are you comfortable handling stressful situations?

When you work in a customer service role, there’s always the possibility of encountering stressful situations. Employers ask this question to make sure that you have the ability to handle stress and remain calm when it arises. In your answer, explain how you would use your problem-solving skills to help customers while remaining positive.

Example: “I understand that working in customer service can be stressful at times. However, I am confident that my communication skills and problem-solving abilities will allow me to remain calm during stressful situations. If a customer is upset or angry, I will first try to diffuse the situation by listening to them and empathizing with their concerns. Then, I will find out what they need from us and do everything I can to resolve the issue.”

4. Do you have any previous customer service experience?

Customer service experience is a valuable asset to any company, and StubHub is no exception. If you have previous customer service experience, be sure to highlight the skills you learned in that role that will help you succeed at your new job.

Example: “I worked as a cashier for two years at my local grocery store, where I gained valuable communication and problem-solving skills. I also had the opportunity to work with customers on a daily basis, which helped me develop excellent interpersonal skills. These experiences taught me how to communicate effectively with others and solve problems quickly.”

5. Describe some of the challenges and obstacles you’ve faced when dealing with customers?

This question is a great way to see how you handle customer service issues. It’s important for any company that deals with customers to have excellent customer service, and this question helps the interviewer determine if you can provide that level of service.

Example: “I once had a customer who was upset because they couldn’t find their tickets in the mail after purchasing them online. I explained that we send all our tickets via email, but since they didn’t check their spam folder, they never received the email. They were very understanding when I told them it was an honest mistake and apologized for not checking their spam folder.”

6. What do you think it takes to be successful at StubHub?

This question is a great way to show your knowledge of the company and how you can be successful there. When answering, it’s important to highlight what makes StubHub unique and why you would fit in with their culture.

Example: “I think that being successful at StubHub requires an ability to work well as part of a team. I’ve always been someone who enjoys collaborating with others on projects, so this would come naturally for me. Another thing I think is important is having strong communication skills. As a ticket marketplace, I know that customer service is very important here. I have experience working in similar roles where communication was key, so I feel confident that I could excel in this role.”

7. Why do you want to work here?

This question is a great way to show your interest in the company and its values. It also allows you to highlight any research you’ve done about the organization. When preparing for this question, read through the job description and look at the company’s website. Try to find out what their goals are and how you can help them achieve those goals.

Example: “I’m very interested in working here because I love sports and music. I think it would be exciting to work for an organization that provides entertainment to so many people. I am excited by the idea of helping others have fun and enjoy themselves. I know StubHub has some ambitious goals, including expanding internationally. I want to be part of a team that helps make that happen.”

8. Can you tell me about a time that you disagreed with a coworker, how did you handle it?

This question can help the interviewer understand how you handle conflict and disagreements. It’s important to show that you’re willing to voice your opinion, but also know when it’s best to compromise or collaborate with others.

Example: “In my last role as a marketing manager, I disagreed with one of my coworkers about our social media strategy. My coworker wanted to post more frequently on Facebook, while I felt we should focus on Instagram for a few weeks before posting more often. We decided to split up our tasks so that I would focus on Instagram and he would focus on Facebook. After two weeks, we both agreed that Instagram was the better platform for us.”

9. Tell us about a time when you had to take initiative on a project.

This question can help the interviewer get a better sense of your problem-solving skills and how you approach new tasks. Use examples from previous work experiences to highlight your ability to take initiative, plan ahead and complete projects on time.

Example: “At my last job, I was tasked with creating an event calendar for our website. The company wanted it to be user-friendly so that customers could easily find events in their area. I started by researching other websites that had calendars similar to what we were looking for. Then, I created a spreadsheet with all of the information I needed to create the calendar. After gathering all of the necessary data, I used a calendar template to create the calendar.”

10. Tell us why we should hire you over other candidates.

This question is a great way to show your confidence and enthusiasm for the position. When answering this question, it can be helpful to highlight some of your skills or qualifications that make you an ideal candidate.

Example: “I am passionate about customer service, which is why I have been working toward my certification in customer service management. In my current role as a sales associate at a local department store, I’ve learned how to provide excellent customer service while also meeting company goals. I believe these skills would help me succeed in this role with StubHub.”

11. Explain the value proposition for purchasing tickets from StubHub vs Ticketmaster.

This question is a great way to test your knowledge of the StubHub brand and how it compares to its competitors. You can use this opportunity to show that you understand the value of using StubHub over other ticketing websites.

Example: “Ticketmaster has been around for decades, so they have a lot of experience in the industry. However, I think StubHub offers more value because it’s an online marketplace where people can buy and sell tickets at their convenience. Ticketmaster only allows users to purchase tickets from them directly, which means there are fewer options available when looking for seats.”

12. If hired, what type of ticketing systems are you experienced in?

This question is a great way to determine if you are qualified for the position. It also allows you to show your knowledge of ticketing systems and StubHub’s specific system. If you have experience with similar companies, it can be beneficial as well.

Example: “I’ve worked in both primary and secondary ticketing systems before. I find that secondary systems are more efficient because they allow users to sell tickets at their own price. However, I do think there are some benefits to primary systems like StubHub’s where sellers set a fixed price for their tickets.”

13. We pride ourselves on our customer support services, explain to us why customer satisfaction is important to you?

Customer service is a vital part of any business, and StubHub wants to ensure that you understand the importance of providing excellent customer support. This question allows you to show your knowledge about their company while also showing how you can help them achieve their goals.

Example: “I believe in treating customers with respect and kindness because it’s important to me that they have an enjoyable experience when using our services. I know that if we provide great customer support, then they will be more likely to use us again in the future. I’ve worked as a sales associate at a clothing store for five years now, and I feel like my skills are well-suited to this position.”

14. Name three things that make StubHub unique compared to other ticket selling platforms.

This question is a great way to show your knowledge of the company and how it compares to other businesses. When you answer, make sure you highlight specific features that are unique to StubHub.

Example: “StubHub has an excellent reputation for customer service, which I think makes it stand out from other ticket selling platforms. The fact that they have a dedicated support team available 24/7 is impressive. Another thing that makes StubHub unique is its mobile app. It’s one of the most popular apps in the sports industry, and it allows users to buy tickets on their phones. Finally, StubHub offers a rewards program where customers can earn points toward discounts.”

15. What tools do you use to stay updated on trends in the industry?

The interviewer may ask this question to see if you are familiar with the latest trends in your industry. Use examples from your previous job or a specific skill that you have developed over time.

Example: “I use social media and blogs to stay up-to-date on what’s happening in my industry. I also subscribe to newsletters from ticketing companies, which provide me with information about new products and services. For example, I learned about a new feature for event organizers that allows them to sell tickets directly through Facebook.”

16. How well do you handle conflict resolution, give us an example.

StubHub is a marketplace where customers can buy and sell tickets to sporting events, concerts and other entertainment. As such, it’s likely that you’ll encounter some conflict resolution situations during your time with the company. Your answer should show the interviewer that you’re willing to help resolve conflicts between customers and sellers.

Example: “I’ve had experience working in customer service before, so I know how important it is to keep both parties happy. In my last role as an event coordinator for a local venue, I worked with a client who was unhappy with their seats at a concert. They wanted better seats but didn’t want to pay more money. After talking with them about our ticket exchange policy, they decided to upgrade their seats.”

17. StubHub has been growing rapidly over the past few years, where do you see StubHub 5 years from now?

This question is a great way to assess your knowledge of the company and how you can contribute to its success. When answering this question, it’s important to show that you have an understanding of StubHub’s current state while also demonstrating your ability to predict future growth.

Example: “I see StubHub as a major player in the ticketing industry five years from now. I believe they will continue to grow their brand by expanding into new markets and developing innovative ways for customers to buy tickets online. For example, I think they should consider creating a mobile app so fans can purchase tickets on the go.”

18. What do you know about event marketing?

Event marketing is a key part of the StubHub brand, and your interviewer may ask you this question to see if you have any experience with event marketing. If you do, share an example of how you used it in your previous role. If you don’t have any experience with event marketing, explain that you are willing to learn about it and apply what you learn to your new position.

Example: “I’ve worked on several event marketing campaigns for my current employer, where I helped create social media content and email newsletters to promote events. In one instance, we were promoting a concert by a popular band, and I created a Facebook ad campaign targeted at people who liked similar bands. We also sent out emails to fans of the band’s official website.”

19. Have you worked as a software engineer before?

This question is a great way to see if you have the necessary skills and experience for the role. If you haven’t worked as a software engineer before, it’s okay to say so. You can explain what your previous job was and how it relates to this position.

Example: “I’ve never worked as a software engineer before, but I do have some programming experience. In my last job, I helped develop marketing strategies for our company. This included creating social media campaigns and finding new ways to reach customers online. My work in that position has given me valuable insight into how technology can help businesses grow.”

20. How did you hear about this job opportunity?

This question can help the interviewer get to know you better and understand what led you to apply for this role. It can also give them insight into how much research you did about the company before applying. If you found out about the job through a friend or family member, be sure to mention that person in your response.

Example: “I heard about this position from my brother-in-law who works here as an accountant. He told me it was a great place to work with a lot of opportunities for advancement. I decided to apply because I think I have the skills and experience necessary to succeed in this role.”