20 Sutherland Interview Questions and Answers

When it comes to digital transformation, Sutherland is a company that knows how to get the job done. With a team of experienced professionals, Sutherland has helped businesses across a variety of industries make the transition to a digital world.

If you’re looking for a job at Sutherland, you can expect to be asked some tough questions about your experience and skills. But with a little preparation, you can ace the interview and land the job you want.

In this article, we’ll take a look at some of the most common Sutherland interview questions and how to answer them.

Sutherland Interview Process

The interview process at Sutherland can vary depending on the position you are applying for. However, most positions will require at least one phone interview and one in-person interview. The difficulty of the interviews will depend on the position you are applying for. Customer service positions may require a skills test, while more technical positions may require a written exam. Overall, the interview process is relatively straightforward and should not take more than a few weeks to complete.

1. How do you deal with stress and pressure?

Employers ask this question to make sure you can handle the pressure of working in a fast-paced environment. They want to know that you have strategies for managing stress and that you’re able to stay focused on your work even when things get hectic. In your answer, share two or three ways you manage stress and how these methods help you perform well at work.

Example: “I find that exercise is one of the best ways to relieve stress. When I’m feeling overwhelmed with my workload, I take a short break to go for a walk around the block. This helps me clear my mind so I can return to work refreshed and ready to tackle whatever challenges come my way.”

2. What is the most difficult situation that you have faced as a Customer Service Representative?

This question can help the interviewer understand how you handle challenges and what your thought process is when faced with a problem. Your answer should show that you are willing to take responsibility for any mistakes, learn from them and apply those lessons to future situations.

Example: “The most difficult situation I’ve encountered as a Customer Service Representative was when I had to tell a customer that we couldn’t honor their request because of company policy. The customer was upset, but I explained our policies clearly and respectfully. They understood, but they also told me that if I ever saw something similar in the future, they would appreciate it if I could try to find a way around the policy.”

3. Have you ever had any experience working in a call center environment?

Call center experience is a valuable asset to have when applying for a position at Sutherland. The company values customer service and communication skills, so having previous experience in this type of environment can help you stand out from other applicants. If you do not have call center experience, consider discussing your ability to learn quickly and adapt to new environments.

Example: “I’ve never worked in a call center before, but I am familiar with the importance of providing excellent customer service. In my last role as an IT specialist, I had to troubleshoot issues on the phone frequently. I found that it was helpful to use a script while talking to customers because it helped me stay organized and focused. I also learned how to communicate clearly and effectively over the phone.”

4. Tell us about your strengths and weaknesses.

This question is a common one in interviews, and it’s important to answer honestly. Employers want to know what you’re good at and where you can improve. When answering this question, be sure to highlight your strengths while also being honest about any areas for improvement.

Example: “I am very organized and detail-oriented, which helps me stay on top of my work. I’m always prepared for meetings and have all the necessary information ready to go. My weakness is that sometimes I get so focused on getting things done that I forget to ask questions or seek clarification if something isn’t clear. I’ve learned over time to make sure to communicate with my team members when I need help.”

5. If you were hired, how long would it take for you to become comfortable with our computer system?

This question is a way for the interviewer to assess your ability to learn new systems and processes. Your answer should include how you would approach learning a new system, including any strategies or techniques that have helped you in the past.

Example: “I’ve worked with many different computer systems throughout my career, so I’m confident I could become familiar with Sutherland’s system within a week. In my last role, I was hired as an IT specialist but had no experience with the company’s system. However, I quickly learned the basics of the system by asking questions and researching online. After two weeks on the job, I was able to troubleshoot basic issues and implement solutions.”

6. Why are you interested in this position at Sutherland?

This question is a great way for the interviewer to learn more about your background and how it relates to this position. Use your answer to highlight any experience you have that makes you a good fit for Sutherland, such as previous work in digital transformation or similar roles.

Example: “I’m interested in this role because I’ve worked with many companies who are looking to transform their business into a digital one. In my last job, I helped several clients create new websites and online marketing strategies. This experience has given me valuable insight into what works and what doesn’t when it comes to digital transformation.”

7. Do you consider yourself a patient person?

This question is a great way to determine how you will handle the challenges of working in a fast-paced environment. Employers want to know that you can adapt to change and work with others who may have different ideas about what needs to be done.

Example: “I am definitely a patient person, but I also understand that sometimes things happen that are out of our control. In my last role, we had a project due at midnight on a Friday night. The team was making good progress until one member’s computer crashed. We were able to get it fixed by 5 p.m., but then another member’s computer went down. This happened three times before we finally finished the project. While I was frustrated, I understood that there wasn’t much we could do other than keep plugging away.”

8. Describe a time when you had to work under strict deadlines.

This question can help an interviewer understand how you handle pressure and time constraints. When answering this question, it can be helpful to describe a specific situation where you had to work under tight deadlines and the steps you took to meet them successfully.

Example: “At my previous job, I was responsible for creating digital marketing campaigns that were highly successful. One of these campaigns required me to create a new website in just two weeks. This was a very short timeline, but I knew if I worked hard enough, I could get everything done on time. I stayed late every night for two weeks straight until the project was complete.”

9. Are you willing to be available on weekends if needed?

This question is a good way to determine if the company’s culture is one that values work-life balance. If you’re interviewing for a role at Sutherland, it’s likely they value this aspect of their employees’ lives and want to ensure you’ll be able to maintain a healthy balance between your personal life and professional life.

Example: “I am willing to work on weekends if needed, however I do believe in maintaining a healthy work-life balance. I would prefer not to work more than 50 hours per week unless absolutely necessary. I understand there are times when we need to put in extra time, but I hope to find a workplace where we can avoid working long hours regularly.”

10. Has anyone ever made complaints against you regarding customer service issues?

This question is a way for the interviewer to assess your interpersonal skills and ability to resolve conflict. When answering, it’s important to be honest about any customer service issues you’ve had in the past but also highlight how you resolved them.

Example: “In my last position as a customer service representative, I was helping a client who was having trouble with their online shopping experience. The client became frustrated when they couldn’t find what they were looking for on our website. After explaining that we didn’t carry all of the products they were searching for, they still insisted on speaking with a manager. I apologized for not being able to help them further and offered to connect them with a supervisor. They accepted and spoke with the manager, who helped them find the product they were looking for.”

11. In what ways did you communicate with customers during your previous jobs?

This question can help the interviewer understand how you interact with customers and what methods you use to communicate. You can answer this question by describing a specific time when you used your communication skills to solve a customer issue or provide excellent service.

Example: “In my previous role, I was responsible for communicating with our clients on a daily basis. I would respond to emails within 24 hours and hold weekly meetings with each client to discuss their needs and progress. This helped me build strong relationships with each of my clients and ensured that they were always happy with our services.”

12. In your opinion, what are some of the most important qualities a Customer Service Representative should possess?

This question is an opportunity to show the interviewer that you possess the qualities and skills necessary for success in this role. When answering, it can be helpful to list a few of these qualities and explain why they are important.

Example: “I believe some of the most important qualities a Customer Service Representative should have include patience, empathy and problem-solving skills. As a CSR, I would be helping customers with their issues, so having patience and being empathetic will help me understand what my customer needs and how I can best assist them. Having strong problem-solving skills will allow me to find solutions to problems quickly and efficiently.”

13. What makes a good consultant?

This question is a great way to show your knowledge of the industry and how you can be an asset to Sutherland. A good consultant understands the company’s goals, has strong communication skills and is able to work with a team. You should answer this question by explaining what makes a good consultant in general and then relate it back to yourself.

Example: “A good consultant understands their client’s needs and works hard to meet them. They are also excellent communicators who can collaborate well with others. I have these skills because I am always prepared for meetings and know how to communicate effectively with my clients and coworkers.”

14. Can you give me an example of a time when you had to explain technical information to someone who was not familiar with technology?

This question is a great way to show your communication skills and how you can help others understand complex information. When answering this question, it can be helpful to explain the process of explaining technical information in simple terms and how you helped someone else learn about technology.

Example: “When I was working as an IT specialist for a large company, my manager asked me to train one of our new employees on how to use some of our software programs. The employee had no experience with computers or software, so I explained each step of using the program in plain language that they could understand. After going through the training, the employee understood how to use the software and was able to complete their tasks independently.”

15. We use Salesforce as our CRM platform. Do you know anything about it?

This question is a great way to see if the candidate has experience with Salesforce. If they do, you can ask them about their experience and how it applies to your company. If they don’t have any experience with Salesforce, you can explain what it does and why it’s important for the role.

Example: “Salesforce is an excellent CRM platform that allows us to manage our leads, customers and sales data in one place. It also integrates with many other business software platforms, which makes it easy to use across departments.”

16. Give me a specific example of a time when you used good judgment and logic in solving a problem.

This question is a great way to show your problem-solving skills and how you use logic in the workplace. When answering this question, it can be helpful to provide an example of a time when you used critical thinking to solve a problem that benefited your company or organization.

Example: “At my previous job, I was working on a project with another employee who wasn’t performing well. My manager asked me to work with him one-on-one to help him improve his performance. I met with him for two hours each day for a week to go over the project and give him feedback on what he could do differently. After a few weeks, he improved his performance and became more efficient at his job.”

17. What steps would you take to ensure a quality result from a project or process?

This question is a great way to show your ability to plan and organize. It’s important to be able to take on multiple projects at once, so it’s helpful if you can explain how you would prioritize tasks and manage time effectively.

Example: “I always start by identifying the goals of the project or process I’m working on. Then, I create a timeline for each goal with specific deadlines. This helps me stay organized and ensures that I meet all of my objectives within the specified timeframe. If there are any obstacles along the way, I make sure to communicate them to my team members so we can work together to find solutions.”

18. At Sutherland, we believe that teamwork is essential to success. Do you feel like you can work well with others?

This question is an opportunity to show your interpersonal skills and how you can work with a team. When answering, it’s important to highlight the value of teamwork and collaboration.

Example: “I believe that teamwork is essential for success in any organization. I am always looking for ways to collaborate with my coworkers and help them achieve their goals. In my last role, I was part of a large project where we had to work together as a team to meet our deadlines. We were able to do this by communicating effectively and supporting each other.”

19. Give an example of a goal you reached and tell me how you achieved it.

This question is a great way to show your potential employer that you are goal-oriented and have the ability to achieve them. When answering this question, it can be helpful to give an example of a specific goal you set for yourself and how you achieved it.

Example: “I recently decided I wanted to learn more about coding so I could help my team with digital projects. I signed up for a free online course where I learned basic coding skills. After completing the course, I enrolled in a paid program where I learned advanced coding techniques. Now, I am able to code simple websites and apps.”

20. Give an example of a time when you set a goal and were able to meet or achieve it.

This question is a great way to show your potential employer that you are goal-oriented and can meet deadlines. When answering this question, it’s important to be specific about the goals you set for yourself and how you achieved them.

Example: “At my previous job, I was tasked with creating a new digital marketing campaign for our company. I met with my team members and we discussed what we wanted to achieve from the campaign. We decided on three main objectives: increase brand awareness, generate more leads and improve sales. After setting these goals, I created a timeline of when each objective would be completed by. My team and I worked hard to complete all three objectives within the time frame.”