20 Synovus Interview Questions and Answers

As a financial services company, Synovus offers a wide range of products and services to its customers. This means that when it comes to interviewing for a job at Synovus, you could be asked a variety of questions about your experience and qualifications.

To help you prepare for your interview, we’ve compiled a list of some of the most common questions that Synovus interviewers ask, along with sample answers to give you an idea of what they’re looking for.

Synovus Interview Process

The interview process at Synovus can vary depending on the position you are applying for. However, most positions will require at least one in-person interview. For some positions, like teller or customer service representative, the interview process may be relatively short and straightforward. For other positions, like data scientist or manager, the interview process may be longer and more difficult. Overall, the experience of interviewing at Synovus is generally positive, though some candidates have found the process to be unprofessional or disorganized.

1. Why do you want to work at Synovus?

This question is a great way for the interviewer to learn more about your interest in their company. When preparing for this interview, make sure you read through the job description and highlight any aspects that particularly interest you. Use these details as examples when answering this question.

Example: “I am interested in working at Synovus because of its reputation for being an innovative financial services company. I have always been passionate about technology and innovation, so I would love to be part of a team that creates new ways to serve customers. Another reason I want to work here is because of the company’s commitment to customer service. I believe it is important to treat customers with respect and kindness, which is something I noticed from reading the employee handbook.”

2. Tell me about a time where you had to deal with an unhappy customer and how you handled it.

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would handle a situation where a client is upset and looking for answers or solutions. In your answer, try to show that you can empathize with customers and use problem-solving skills to find solutions.

Example: “I once had a customer who was unhappy because they were having trouble accessing their online banking account. I listened to the customer’s concerns and asked questions to understand what exactly was going on. After learning more about the issue, I explained that there was an outage in the system and assured them that we were working on fixing it as quickly as possible. The customer appreciated my honesty and understanding.”

3. What experience do you have that makes you a good candidate for this job?

This question is a great way for the interviewer to learn more about your qualifications and how they relate to this role. Before your interview, make sure you thoroughly read through the job description so that you can reference specific skills or experience that are listed.

Example: “I have five years of customer service experience in retail banking, which has given me valuable insight into what customers want from their financial services provider. I also have two years of experience working with technology as part of my current position, which makes me an excellent candidate for this role.”

4. How would you handle a client who isn’t happy with the service they are receiving?

This question can help the interviewer understand how you handle customer complaints and ensure that your response shows them you have the ability to resolve issues in a positive way.

Example: “I would first apologize for their experience, then I would ask what they expected from us as a company. If there was something we could do to improve our service or make it more convenient for them, I would offer solutions to solve the problem. If the issue was with one of my colleagues, I would take responsibility for the mistake and ensure that the client felt heard.”

5. If we were looking through your references, what would they say about you?

This question is a great way to learn more about the candidate’s character and personality. It also helps you understand what they value in their relationships with others. When answering this question, it can be helpful to mention specific things your references would say about you that are relevant to the position.

Example: “My references would probably say I am an extremely hard worker who always strives for excellence. They would also likely tell you that I am someone who values teamwork and collaboration. I believe these qualities make me a valuable asset to any organization.”

6. In which areas of banking services do you feel most comfortable, technology or human interaction?

This question is designed to determine your comfort level with technology and customer service. It’s important for a financial services company to have employees who are comfortable using technology, but also enjoy interacting with customers.

Example: “I feel most comfortable in the human interaction side of banking. I love being able to help people find solutions to their problems or answer questions they may have about our products and services. However, I am also very comfortable working with technology. I’ve been using computers since I was a child, so it comes naturally to me.”

7. Do you think you can be successful in sales?

This question is a great way to determine if the candidate has sales experience. If they don’t, you can ask them about their ability to learn and adapt to new situations.

Example: “I think I have what it takes to be successful in sales because of my communication skills and my ability to empathize with customers. In my previous role as a customer service representative, I was responsible for answering questions from customers who were looking for specific information regarding our products. I found that by listening to their concerns and asking clarifying questions, I could help them find the answers they needed.”

8. Have you ever received any complaints from customers? How did you handle them?

This question can help the interviewer understand how you respond to challenges and use your problem-solving skills. Use examples from previous jobs where you helped resolve customer complaints or concerns, and highlight your communication and interpersonal skills in these situations.

Example: “In my last position as a teller at a local bank, I received several complaints from customers who were unhappy with their accounts. In every situation, I listened carefully to what they had to say and asked questions to clarify any details. Then, I would explain our policies and procedures for resolving issues. If there was anything else I could do to make them feel more comfortable, I would offer it. For example, if someone needed to speak to a supervisor, I would immediately get one on the phone so that they could have their issue resolved.”

9. What is your availability like?

Employers ask this question to make sure you can work the hours they need. They also want to know if you have any scheduling conflicts that might prevent you from working a full schedule. When answering, be honest about your availability and discuss how you would handle any scheduling conflicts.

Example: “I am available for full-time employment starting Monday through Friday from 8 a.m. until 5 p.m. I do not have any scheduling conflicts at this time, but if I did, I would let my employer know as soon as possible so we could find a solution.”

10. Are you familiar with the area?

If you’re interviewing for a position in a specific location, the interviewer may ask this question to see if you have any experience with the area. If you are not familiar with the area, be honest and explain why you’re excited about moving there.

Example: “I’m actually from Atlanta, so I am very familiar with the city. I moved away for college but always knew that I would return home one day. Synovus is an amazing company, and I can’t wait to get back to my roots.”

11. Are you familiar with our products and services?

This question is a great way for the interviewer to assess your knowledge of their company and its offerings. It’s important to thoroughly research any potential employer before an interview, so you can confidently answer questions about their business.

Example: “I have done some research on Synovus and am familiar with many of your products and services. I’m especially interested in learning more about your investment opportunities, as I believe they could be beneficial to my clients.”

12. When was the last time a manager asked you to complete something outside of your role?

This question can help the interviewer understand your willingness to take on additional responsibilities when needed. Use examples from previous jobs where you were willing to complete tasks outside of your job description and how it benefited the company or organization.

Example: “At my last job, I was asked to cover for a coworker who was out sick one day. While this wasn’t something that happened often, I was happy to do so because it helped our team meet its goals for the week. It also gave me an opportunity to learn more about another department in the company.”

13. Would you consider yourself more detail-oriented or focused on the bigger picture?

This question can help the interviewer get a sense of how you approach your work and whether you might be a good fit for their company. Your answer should show that you are able to balance both approaches, but it’s also important to highlight which one you prefer.

Example: “I would say I’m more focused on the bigger picture. While I do like to make sure all the details are in place before moving forward with projects or tasks, I find that my best work comes when I have an idea of what the end result will look like and then work toward achieving that goal.”

14. Describe your experience working in finance.

This question is a great way to learn about your potential new employer’s culture. It also allows you to show the interviewer that you have experience in their industry and can adapt quickly. When answering this question, try to highlight skills or experiences that are relevant to the job description.

Example: “I’ve worked as an accountant for five years now. I started out working at a small firm where I learned how to manage multiple projects at once. Then, I moved to a larger company where I gained more experience with financial software and data management. Throughout my career, I’ve developed strong communication and problem-solving skills.”

15. Do you prefer to work alone or as part of a team?

This question can help the interviewer determine how you might fit into their organization. If you’re interviewing for a customer service position, it’s likely that you’ll be working with customers on a daily basis. However, if you’re applying to a management role, your team may include other managers and employees who work in different departments.

Example: “I enjoy both working alone and as part of a team. I find that when I’m working by myself, I can focus more on my work and complete tasks at a steady pace. When I’m working with others, I feel like I learn new things from them and they learn from me. I think this is important because I believe everyone has something unique to offer.”

16. What would you do if a client came into the bank angry and wanted to withdraw all of their money?

This question is a behavioral one that tests your customer service skills. It also shows the interviewer how you would handle an emotionally charged situation. In your answer, show the interviewer that you can remain calm and professional in stressful situations.

Example: “I would first listen to what they have to say and try to understand their concerns. I would then explain our policies on withdrawals and ask if there was anything else I could do for them. If they were still upset, I would offer to call another representative or manager over to help.”

17. How would you approach someone who needed financial advice but didn’t know much about finances?

This question can help interviewers understand how you interact with customers and your ability to provide guidance. Use examples from previous experiences where you helped someone learn about finances or money management.

Example: “I have a friend who recently started working, but she didn’t know much about her paycheck or budgeting. I offered to meet up with her at the end of each week to go over her pay stubs and discuss what she should do with her money. She was grateful for my advice and learned more about managing her finances. Now, she checks in with me every few months to make sure she’s on track.”

18. How well do you understand risk management?

This question is an opportunity to show your knowledge of the financial industry and how you can apply it to a new role. When answering, consider discussing a time when you used risk management techniques to solve a problem or achieve a goal.

Example: “I have experience with risk management in my previous position as a loan officer at First National Bank. I was responsible for reviewing applications from potential customers and determining whether they were eligible for loans based on their credit history and other factors. If I saw any red flags that could indicate a higher-than-average risk, I would discuss them with my supervisor so we could decide if we should deny the application.”

19. We’ve been having issues with internal theft, how would you prevent that?

This question is a great way to show your problem-solving skills and ability to work in a team. When answering this question, it’s important to explain how you would prevent theft while also highlighting the importance of teamwork.

Example: “I’ve had experience with internal theft before at my last job, so I know that it can be difficult to catch. To prevent theft, I think it’s important to have a strong security system in place. For example, I would make sure all employees are aware of what constitutes theft and who they should report any suspicious activity to. I would also implement a policy where all employees must check out their belongings when leaving for lunch or breaks.”

20. Why should I hire you instead of one of the other candidates?

Employers ask this question to learn more about your confidence and self-awareness. They want to know that you’re aware of the competition, but also confident in your own abilities. When answering this question, it can be helpful to mention a few specific skills or experiences that make you an ideal candidate for the role.

Example: “I believe I am the best choice because of my proven track record of customer service. In my last position as a teller at First National Bank, I was consistently praised by customers and managers for my friendly demeanor and willingness to help. I think these skills would translate well into this role.”