20 Tapestry Interview Questions and Answers

Tapestry is a global design house of luxury accessories and lifestyle brands, with a portfolio that includes Coach, Kate Spade, and Stuart Weitzman. Tapestry’s mission is to inspire people to live their lives with style.

If you want to work for Tapestry, you’ll need to be able to demonstrate your passion for fashion and design. In your interview, you can expect to be asked questions about your personal style, as well as your knowledge of the fashion industry.

To help you prepare, we’ve gathered a list of sample Tapestry interview questions and answers.

Tapestry Interview Process

The interview process at Tapestry can vary depending on the position you are applying for. However, most positions will require at least one phone screen with a recruiter, followed by one or more in-person interviews. For some positions, you may also be asked to complete a written test or challenge. Overall, the interview process is generally fair and straightforward, but some candidates have reported being ghosted by recruiters after the interview process.

1. What is your availability?

Employers may ask this question to see if you are available for the job. They want someone who is willing to work hard and be on time. When answering, make sure you mention your availability in terms of hours per week and days per week. You can also include any other information that shows how committed you are to the position.

Example: “I am available Monday through Friday from 8 a.m. to 5 p.m. I am also available every other weekend. I have no vacation planned at this time but would be happy to take some time off as needed.”

2. Describe a time you had to deal with an upset customer, how did you handle it?

An interviewer may ask this question to see how you handle conflict. This is an important skill for customer service professionals, and it can also be a good way to assess your communication skills. When answering this question, try to focus on the steps you took to resolve the situation.

Example: “When I worked at my previous job, we had a few customers who were upset with our products. One time, a customer called in because their shirt was missing a button. I apologized for the inconvenience and offered to send them a new shirt or give them a discount. They chose the discount, and I sent them a coupon code so they could order another shirt.”

3. Tell me about a time when you disagreed with a coworker on a project. How did you handle the situation?

This question can help an interviewer understand how you handle conflict and disagreements in the workplace. It can also show them how you work with others to find solutions or compromises. When answering this question, it can be helpful to mention a specific example of when you disagreed with someone on a project but were able to resolve the issue quickly.

Example: “In my last role as a web developer, I was working on a project with another developer who had different ideas about what we should do for the website. We talked through our differences and came up with a compromise that both of us could agree on. This helped me learn more about their process and gave them some insight into my own.”

4. Why do you want to work at Tapestry?

This question is a great way for the interviewer to learn more about your interest in their company. It also allows you to show them that you have done some research on the organization and are eager to work there. When answering this question, make sure to highlight aspects of Tapestry that appeal to you. Consider mentioning any values or goals that align with your own.

Example: “I am very passionate about working at an environmentally-friendly company. I believe it’s important to do my part to help protect our planet. In fact, I started composting at home because of how much I love nature. I would love to be a part of a team that shares these same values. I’ve read up on some of the ways Tapestry has implemented green initiatives into its business model, which makes me even more excited to join.”

5. Do you have any experience working in retail? If so, describe your role.

This question can help the interviewer determine if you have experience working in a customer-facing role. If you do, they may ask you to describe your responsibilities and how they relate to the position you’re interviewing for.

Example: “I worked as a sales associate at a clothing store during my college years. I was responsible for greeting customers when they entered the store and helping them find what they were looking for. I also assisted with returns and exchanges and helped other associates restock shelves and display merchandise.”

6. Are you comfortable using a point of sale system?

Point of sale systems are used in retail stores to process sales and track inventory. They’re also sometimes used by companies that sell products online, so it’s important for a developer to be comfortable using them. If you have experience with point of sale systems, explain how you use them. If you don’t have any experience but would like to learn more about them, let the interviewer know that you’d be open to learning more about them.

Example: “I’ve never worked on a point of sale system before, but I’m very interested in learning more about them. I think they could be useful for businesses that sell their products online.”

7. What are some skills that you think would be beneficial for this position?

This question is a great way for the interviewer to learn more about your qualifications and how you think. When answering this question, it can be helpful to mention skills that are directly related to the job description or any skills that you feel would help you succeed in the role.

Example: “I believe my ability to communicate with others effectively and efficiently would be beneficial for this position. I am also very organized and detail-oriented, which I think would help me stay on top of all tasks and projects. Finally, I have experience working as part of a team, so I know I could collaborate well with other employees.”

8. Which department would you like to work in and why?

This question is a great way to see if you have any experience working in specific departments. It also allows the interviewer to get an idea of what your career goals are and how they align with the company’s goals. When answering this question, it can be helpful to mention which department you would like to work in and why, as well as which department you would not like to work in and why.

Example: “I would love to work in the marketing department because I am passionate about creating content that helps businesses grow their customer base. In my previous role, I worked on several social media accounts for different brands, so I have some experience with this already. However, I would not want to work in the accounting department because I do not enjoy math very much.”

9. Can you tell me about a time where you had to make a decision without consulting your manager?

This question can help the interviewer understand your decision-making skills and how you handle challenging situations. Use examples from your past where you had to make a quick decision without consulting your manager or supervisor, but still made an informed choice that benefited your team or company.

Example: “In my last role as a web developer, I was working on a project with a tight deadline when my coworker called in sick. My manager wasn’t available at the time, so I decided to take over his work while finishing mine. I completed both projects by the end of the day, which helped our team meet the deadline.”

10. What kind of environment do you feel most comfortable in? Fast-paced or slow-paced?

This question is designed to give the interviewer insight into your personality and how you might fit in with their team. Your answer should show that you are adaptable, but also comfortable working at a specific pace.

Example: “I feel most comfortable in an environment where I can work independently on my own projects while still being able to collaborate with others when necessary. In my last role, I was given plenty of freedom to complete tasks as I saw fit, which allowed me to learn new skills and develop my existing ones. However, I also enjoyed collaborating with other developers on larger projects.”

11. What is one thing you think could be improved about our company?

This question is a way for the interviewer to see how you handle constructive criticism. It also shows that you have an interest in helping your company grow and improve. When answering this question, it’s important to be honest but tactful. Try to focus on one specific thing you would change about the company or something you think could help them achieve their goals.

Example: “I think there are many things I admire about your company, however, I do think there should be more opportunities for advancement within the organization. I know that with my skills and abilities, I would be able to take on a leadership role if given the opportunity.”

12. What do you think is the best way to approach new customers?

This question is a great way to see how you can apply your customer service skills to the role. When answering, think about what you would do in this situation and explain it thoroughly.

Example: “I believe that the best way to approach new customers is by being friendly and helpful. I always make sure to greet them with a smile and ask if they have any questions or concerns. If they don’t know exactly what they want, I will help guide them through our products and find something that fits their needs. This helps build trust between me and the customer so they feel comfortable coming back.”

13. Have you ever worked with a team before?

This question is a great way to see how you work with others. It’s important that you are able to collaborate and communicate effectively with your team members. When answering this question, it can be helpful to mention a specific time when you worked well with a team.

Example: “I have worked on several teams throughout my career. I find that working in groups helps me learn new things from other people. In one instance, I was working on a project where we had to create an online store. My group member knew more about coding than I did, so he helped me understand some of the basics. This allowed us to complete our project successfully.”

14. Give us an example of a time where you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to mention how much you enjoyed helping the customer and what you learned from the experience.

Example: “When I was working at my previous job, one of our regular customers called in because they were having trouble with their website. They said they couldn’t access any pages on their site and asked if we could help them fix it. I told them I would come into work early so I could troubleshoot the issue before anyone else arrived. After spending about an hour trying to figure out what was wrong, I realized that there was a problem with their hosting service. I contacted the company who provided their hosting services and explained the situation. They fixed the issue within 24 hours.”

15. How do you motivate yourself to stay focused on tasks?

When working on a project, it can be easy to get distracted. Employers ask this question to make sure you have strategies for staying focused and productive throughout your workday. In your answer, share two or three ways that you stay motivated and focused on the task at hand.

Example: “I find that I am most productive when I set daily goals for myself. For example, if I know I need to complete five tasks by the end of the day, I will break those down into smaller chunks so they are more manageable. This helps me feel like I’m making progress toward my larger goal. Another thing I do is take regular breaks during my workday. Taking small breaks every hour or so allows me to refresh myself and recharge before getting back to work.”

16. What is your favorite product from our store?

This question is a great way to see if you have any experience with the company’s products. It also allows you to show your personality and enthusiasm for what they do. When answering this question, it can be helpful to mention something that you’ve used in the past or something you would like to try.

Example: “My favorite product from your store is definitely the organic cotton blanket set. I love how soft they are and how well they hold up over time. My last one lasted me five years before I had to replace it, which is amazing considering how much use it got. I think these blankets are perfect for anyone looking for quality bedding at an affordable price.”

17. Do you have experience managing a team of people?

This question can help the interviewer determine your leadership skills and how you might fit into their company culture. If you have experience managing a team, describe what motivated them to work hard for you. If you don’t have management experience, you can still discuss any other leadership roles you’ve held in the past.

Example: “In my last position as a web developer, I was responsible for leading a small team of developers. We worked together to create new websites that met our clients’ needs. My leadership style is collaborative, so we would meet regularly to discuss our progress on projects. This helped us stay organized and ensure we were meeting deadlines.”

18. What are your short term & long term career goals?

This question is a great way to learn more about the applicant’s career goals and how they plan to achieve them. It also gives you an idea of what their timeline looks like, which can be helpful if you’re looking for someone who will stay with your company for a long time. When answering this question, it can be beneficial to include some information about why you want to reach those goals and what steps you’ve taken or are planning to take to get there.

Example: “My short term goal is to become a senior developer by the end of next year. I have already started taking online courses in order to earn my certification as a Java SE 8 programmer. My long-term goal is to eventually open my own software development business.”

19. Do you consider yourself a leader or a follower?

This question is a way for the interviewer to assess your leadership skills. It’s important that you show that you can lead others and be responsible for their success. When answering this question, it can be helpful to mention a time when you were in charge of a project or group.

Example: “I consider myself a leader because I have always been someone who takes initiative. In my last position as an IT specialist, I was tasked with leading a team of five other specialists. We worked together to create new software for our company, which required us to work long hours. I made sure we all had everything we needed to complete the project on time.”

20. Would you say you’re more of an introvert or extrovert?

This question is a great way to learn more about the candidate’s personality and how they interact with others. It can also help you determine if they would fit in well within your team. When answering this question, it can be helpful to mention what type of work environment you prefer.

Example: “I’m definitely an introvert. I find that I get my best work done when I have time to myself. However, I do enjoy collaborating with others on projects. I think it’s important to take advantage of everyone’s unique skills and perspectives. I feel like working in a group setting allows me to do that.”