25 Taxi Driver Interview Questions and Answers

Taxi drivers are the lifeblood of cities all over the world. They provide an essential service by transporting people to their destinations quickly, safely, and affordably. Taxi drivers must be knowledgeable about their city and the best routes to get from Point A to Point B. They must also be able to handle customer interactions in a polite and professional manner.

If you’re looking for a job as a taxi driver, you may be asked some interview questions about your driving experience and your knowledge of the city. You may also be asked about your customer service skills. To help you prepare, we’ve put together a list of sample questions and answers that you can use to prepare for your interview.

1. Are you familiar with the area you’ll be driving in?

The interviewer may ask this question to see if you have experience driving in the area where they’re hiring. If you don’t, it’s okay to tell them that and explain how you plan to learn about the area before starting work.

Example: “Yes, I am very familiar with the area. I have been a taxi driver for over 5 years and during that time I have driven in this particular area many times. I know all of the major roads, landmarks, and popular destinations. I also keep up to date on any changes or new developments in the area so I can provide my passengers with the most efficient routes possible.

I understand how important it is for drivers to be knowledgeable about their surroundings, especially when driving customers around unfamiliar places. That’s why I take pride in being an expert in the area I drive in. My goal is always to ensure my passengers get to their destination safely and quickly.”

2. What are your top three qualities that make you a good taxi driver?

This question is a great way for the interviewer to learn more about your personality and how you would fit into their company. When answering this question, it can be helpful to think of specific examples from your previous experience that show these qualities.

Example: “My top three qualities that make me a good taxi driver are my excellent customer service skills, my knowledge of the local area, and my ability to remain calm in stressful situations.

I have been providing exceptional customer service for over five years as a taxi driver. I always strive to provide an enjoyable experience for my customers by being friendly and courteous. I also take pride in ensuring their safety during their journey.

I am very familiar with the roads and landmarks of the local area. This allows me to quickly and efficiently get my passengers to their destination without any delays or detours.

Lastly, I can remain composed and professional even when faced with difficult customers or challenging driving conditions. I understand how important it is to stay focused on the task at hand and ensure everyone’s safety.”

3. How would you rate your driving skills?

Taxi drivers need to be skilled drivers. Employers ask this question to make sure you have the necessary driving skills for the job. Before your interview, think about how you would rate your driving skills on a scale of one to ten. Try to give yourself an honest rating. If you are not comfortable with your driving skills, explain what steps you plan to take to improve them.

Example: “I would rate my driving skills as excellent. I have been a professional taxi driver for the past five years and during that time, I have gained extensive experience in navigating city streets and highways. I am familiar with all of the local traffic laws and regulations, and I always follow them to ensure safety on the road. My passengers often comment on how smooth and comfortable their ride is due to my knowledge of the roads and my ability to anticipate potential hazards.

In addition, I take great pride in providing an enjoyable experience for my passengers. I always strive to be courteous and friendly while providing helpful information about the area. My goal is to make sure everyone arrives at their destination safely and comfortably.”

4. What is your experience with customer service?

Customer service is an important skill for taxi drivers. They must be able to provide excellent customer service and ensure their customers have a positive experience. Employers ask this question to make sure you understand the importance of providing good customer service. In your answer, explain how you would use your skills to help customers.

Example: “I have over 10 years of experience in customer service, specifically as a Taxi Driver. During this time, I have developed strong communication and interpersonal skills that allow me to effectively interact with customers. My ability to provide excellent customer service has been recognized by my previous employers who have praised my attention to detail and commitment to providing the highest level of customer satisfaction.

In addition, I am familiar with local roads and landmarks, which allows me to quickly and efficiently get passengers to their destination. I also understand the importance of safety and always ensure that all passengers are comfortable and secure during their journey. Finally, I am knowledgeable about the different types of vehicles available for hire and can make recommendations based on customer needs.”

5. Provide an example of a time when you had to deal with a difficult customer.

Interviewers ask this question to see how you handle conflict. They want to know that you can remain calm and professional in challenging situations. In your answer, try to focus on the steps you took to resolve the situation.

Example: “I have had many experiences dealing with difficult customers as a taxi driver. One particular instance stands out to me. I was driving an elderly couple home from the airport when they began arguing about directions. The woman wanted to go one way, while the man insisted on going another.

I tried my best to remain professional and calm in this situation by offering both of them options that would get them to their destination. I suggested taking the route that the woman wanted first and then if it didn’t work out, we could take the route that the man wanted. This seemed to satisfy both of them and allowed us to continue our journey without further disruption.”

6. If a passenger asked you about a place you’ve never heard of before, how would you respond?

This question is a great way to test your knowledge of the area you’re applying for. It also shows how well you can research and learn about new places. When answering this question, make sure to mention that you would look up the place on your phone or ask someone who has been there before.

Example: “I understand that as a taxi driver, I need to be knowledgeable about the area and its attractions. If a passenger asked me about a place I’ve never heard of before, my first response would be to ask them for more details so I can better understand what they are looking for. Once I have all the information, I would use online resources such as Google Maps or other navigation apps to find out where the location is and how to get there. I am confident in my ability to quickly research and locate unfamiliar places.

In addition, I always strive to provide excellent customer service. Therefore, if the passenger needs assistance with directions or has any questions along the way, I will do my best to answer their inquiries and make sure they reach their destination safely.”

7. What would you do if you arrived at a destination and the passenger had forgotten to pay you?

This question can help the interviewer determine how you handle conflict and whether you have a plan for handling it. Your answer should show that you are willing to take action when necessary, but also that you want to avoid confrontation whenever possible.

Example: “If I arrived at a destination and the passenger had forgotten to pay me, I would remain professional and courteous. First, I would politely remind them that they have not paid for their fare. If they still do not pay, I would explain that I am unable to continue until payment is received.

I understand how important it is to provide excellent customer service in this role, so I would also offer to help them find an ATM or other means of paying if needed. Finally, if all else fails, I would contact my supervisor to discuss the situation and come up with a resolution.”

8. How well can you multitask?

Taxi drivers often have to multitask while driving, such as taking calls and talking with passengers. Employers ask this question to make sure you can handle the demands of the job. In your answer, explain how you’ve handled multiple tasks in the past. Explain that you’re confident you can do so safely.

Example: “I am an experienced Taxi Driver and I have a proven track record of being able to multitask efficiently. During my previous job, I was consistently praised for my ability to handle multiple tasks at the same time. For example, when driving customers around town, I would often be asked to make additional stops or take alternate routes while still ensuring that I arrived on time. In addition, I had to keep up with customer requests, traffic conditions, and directions all at once.”

9. Do you have a valid driver’s license?

The interviewer will likely ask this question to ensure that you have the necessary qualifications to drive a taxi. If you do not have a driver’s license, explain why and provide evidence of your ability to drive safely.

Example: “Yes, I do have a valid driver’s license. I am also certified to drive taxis in the state of [state]. I have been driving professionally for over 10 years and have an excellent safety record. During this time, I have developed strong customer service skills and understand the importance of providing safe and reliable transportation services.

I am familiar with all local roads and routes and can provide efficient navigation around town. I always follow traffic laws and regulations, and take pride in my ability to get customers to their destination safely and on time. My experience has taught me how to handle difficult situations and manage challenging passengers.”

10. When is the best time to talk to a passenger?

This question can help the interviewer determine how you interact with customers. It’s important to be friendly and engaging, but also respectful of your passenger’s time. You should answer this question by explaining that it depends on the situation.

Example: “The best time to talk to a passenger is when they first get in the car. This is an important opportunity for me to introduce myself and make sure that I am providing them with the best service possible. It also gives me the chance to ask any questions about their destination, so that I can plan the most efficient route. During this conversation, I will ensure that I am friendly and professional, as this sets the tone for the rest of the journey.

I understand that some passengers may prefer not to chat during the ride, and I always respect their wishes. However, if they do open up, I will take the time to listen and engage in polite conversation. I believe it’s important to make passengers feel comfortable and at ease while they are in my care.”

11. We want to make sure our drivers are safe at all times. What would you do if you felt unsafe while driving?

Taxi drivers often work late hours and in unfamiliar areas. Employers ask this question to make sure you have a plan for keeping yourself safe while driving. In your answer, explain what steps you would take if you felt unsafe on the job. Explain that you would report any safety concerns to your employer as soon as possible.

Example: “Safety is my top priority as a taxi driver, and I take every precaution to ensure that both myself and my passengers are safe at all times. If I ever felt unsafe while driving, the first thing I would do is assess the situation and determine if it was an immediate threat or something more long-term.

If the threat was immediate, such as another vehicle driving recklessly or someone trying to enter the cab, I would call for help immediately. I have experience using emergency services in these types of situations, so I know how to handle them quickly and safely.

If the threat was more long-term, such as a suspicious person following me or a neighborhood with high crime rates, I would avoid the area altogether. I always stay up to date on local news and safety alerts, so I am aware of any potential risks before they arise. I also carry a GPS device in my car, which allows me to plan alternate routes around dangerous areas.”

12. Describe your process for cleaning and maintaining your vehicle.

Taxi drivers are responsible for keeping their vehicles clean and in good working order. Employers ask this question to make sure you have the mechanical skills necessary to keep your vehicle running smoothly. In your answer, explain how you would go about cleaning and maintaining your taxi. Explain that you will do so regularly to ensure a safe driving experience for passengers.

Example: “I take great pride in keeping my vehicle clean and well-maintained. Every morning, I start by vacuuming the interior of the car to remove any dirt or debris that may have accumulated overnight. Then I wipe down all surfaces with a damp cloth and an appropriate cleaning solution for each surface. After that, I check the oil levels and tire pressure, as well as inspect the brakes and other components to make sure everything is functioning properly. Finally, I top off the windshield washer fluid and add air freshener to ensure a pleasant ride for my passengers.”

13. What makes you stand out from other taxi drivers?

Employers ask this question to learn more about your personality and how you can contribute to their company. They want drivers who are friendly, helpful and knowledgeable about the area they’re driving in. When answering this question, think of a few things that make you unique as a driver. You could mention any special certifications or training you have.

Example: “I believe that my experience as a taxi driver makes me stand out from other drivers. I have been driving for over five years, and during this time I have gained extensive knowledge of the local roads and traffic patterns. This has enabled me to provide efficient and timely service to my customers.

In addition, I am an excellent communicator with strong customer service skills. I always make sure to greet each passenger warmly and answer any questions they may have about their journey. My friendly demeanor helps put passengers at ease, making their ride more enjoyable.

Lastly, I take pride in providing safe and reliable transportation services. I follow all safety protocols and ensure that my vehicle is well-maintained so that it runs smoothly and efficiently. I also keep up to date on the latest navigation technology, allowing me to quickly find the best route to my destination.”

14. Which apps can you use to accept payment?

Taxi drivers need to be familiar with the latest technology and apps that can help them do their job. This question helps employers see if you’re up-to-date on the newest technologies in the taxi industry. In your answer, explain which apps you use and why they are helpful for you as a driver.

Example: “I am an experienced taxi driver and I understand the importance of being able to accept payments quickly and easily. I have experience using a variety of apps for payment acceptance, including Uber, Lyft, Venmo, Apple Pay, Google Pay, and PayPal. I am also familiar with other popular apps such as Square Cash, Zelle, and Stripe.

In addition to these apps, I am comfortable working with cash and credit cards. I always make sure that my passengers are aware of their options when it comes to paying for their ride. I strive to provide excellent customer service by offering multiple payment methods so that customers can choose the one that works best for them. Finally, I take great care to ensure that all payments are processed securely and accurately.”

15. What do you think is the most important skill for a taxi driver to have?

This question is your opportunity to show the interviewer that you have the skills and abilities necessary for this role. You can answer by listing a few of the most important skills, such as customer service, driving ability or communication skills.

Example: “I believe the most important skill for a taxi driver to have is excellent customer service. As a taxi driver, I understand that my job is not just about getting customers from point A to point B; it’s also about providing them with an enjoyable and safe experience. To do this, I make sure to always be courteous and friendly when interacting with passengers. I take pride in being able to provide helpful advice or recommendations on local attractions if they ask.

Additionally, I am very knowledgeable of the area I drive in and can navigate through traffic quickly and safely. I stay up-to-date on road closures and construction so that I can get my passengers to their destination as efficiently as possible. Finally, I am comfortable using modern technology such as GPS systems and mobile payment apps to ensure a smooth ride for my customers.”

16. How often do you think you should get your vehicle inspected?

The interviewer may ask this question to see how familiar you are with local regulations. You can answer honestly, but if you’re not sure about the specific requirements in your area, it’s fine to say so and explain that you would check them before accepting a job.

Example: “I believe it is important to get my vehicle inspected regularly in order to ensure the safety of myself and my passengers. I typically have my vehicle inspected every six months, or at least once a year. During these inspections, I make sure all components of my car are working properly and that any necessary repairs are made. In addition, I also check my tires for tread wear, brake pads, and fluid levels. By doing this, I can be confident that my vehicle is safe and reliable for transporting customers.”

17. There is a vehicle safety checklist that all drivers are required to complete. What items are on your checklist?

This question is a great way to assess your knowledge of vehicle safety and how you conduct yourself as a driver. It also allows the interviewer to see if you have any experience with driving for a taxi company before. When answering this question, make sure to include all items on the checklist that are relevant to you.

Example: “I understand the importance of vehicle safety and I take it seriously. As a taxi driver, I make sure to complete a comprehensive safety checklist before each shift. My checklist includes items such as checking all lights, brakes, tires, and fluids; ensuring that the windshield wipers are in good condition; making sure the horn is working properly; and inspecting the interior for any potential hazards. I also check the exterior mirrors, seatbelts, and doors to ensure they are functioning correctly. Finally, I always double-check my route and plan ahead so I can be prepared for any unexpected traffic or weather conditions.

Safety is my top priority when driving passengers, which is why I take the time to go through this detailed checklist every day. With my experience and attention to detail, I am confident that I will be able to provide a safe and reliable ride for your customers.”

18. What do you think is the most important thing to consider when driving a taxi?

This question is an opportunity to show your knowledge of the job and how you can be a valuable employee. You should answer this question by explaining what you think is most important when driving a taxi, but also include some specific examples of how you would do that thing in practice.

Example: “The most important thing to consider when driving a taxi is safety. As a professional driver, it’s my responsibility to ensure the safety of all passengers and other road users. I always make sure that I follow traffic laws and regulations, maintain a safe speed, and pay attention to my surroundings at all times.

I also prioritize customer service. My goal is to provide an enjoyable experience for every passenger, so I strive to be courteous, friendly, and helpful. I take pride in providing efficient transportation services while making sure that everyone feels comfortable and secure during their journey.”

19. Are you willing to work nights, weekends and holidays?

Taxi drivers often work nights, weekends and holidays. Employers ask this question to make sure you’re aware of the hours you’ll be working as a taxi driver. In your answer, explain that you understand these are the times you’ll be working. Explain that you can handle these types of shifts because you have experience with them in the past.

Example: “Yes, I am willing to work nights, weekends and holidays. As a professional taxi driver, I understand that these are the times when people need transportation the most. I have experience driving during all hours of the day and night, as well as on weekends and holidays. I’m comfortable with any shift that is required and can adjust my schedule accordingly.

I also take pride in providing excellent customer service no matter what time of day it is. I make sure to stay up-to-date on local traffic laws and regulations so that I can provide safe and reliable transportation services. My goal is always to get my passengers to their destination safely and efficiently.”

20. How would you handle a passenger who was intoxicated or under the influence of drugs?

This question can help the interviewer assess your ability to handle challenging situations. In your answer, describe a specific situation in which you helped an intoxicated or impaired passenger get home safely and avoid any negative outcomes.

Example: “I understand the importance of safety when it comes to transporting passengers, especially those who are under the influence. In such a situation, I would take all necessary precautions to ensure that both myself and my passenger remain safe throughout the journey.

Firstly, I would assess the passenger’s condition and make sure they are not in any immediate danger. If they appear to be intoxicated or under the influence of drugs, I would politely explain to them that I cannot transport them in this state and offer to call a friend or family member for assistance.

If the passenger is unable to contact anyone else, I would call the police and inform them of the situation. I would also document the incident, including details of the passenger’s behaviour, so that I can provide evidence if required.”

21. Can you tell me about a time when you had to make an ethical decision while on the job?

An interviewer may ask this question to learn more about your decision-making process and how you handle challenging situations. When answering, it can be helpful to describe a specific situation and the steps you took to make an ethical choice.

Example: “When I was working as a taxi driver in my hometown, I picked up two passengers who were going on a date. The man was very nervous and asked me if he could record their evening so that he would always remember it. At first, I told him no because I didn’t want to invade his privacy. However, after talking with him for a while, I realized that he was just trying to capture a special moment in his life. So, I allowed him to record the evening.”

Example: “I recently had to make an ethical decision while on the job as a Taxi Driver. I was driving a customer home late one night, and they asked me to take them down a back alley that wasn’t part of my usual route. I knew it could be dangerous, so I told them that I wouldn’t do it for safety reasons. They were unhappy with my decision but respected it.

In this situation, I felt like I had to put the safety of my passenger first and foremost. Even though it meant potentially losing out on a fare, I didn’t want to risk putting either of us in danger. It was important to me to maintain a high level of professionalism and integrity by making sure my passengers were safe at all times.”

22. Do you have any experience with GPS navigation systems?

GPS navigation systems are a common feature in many taxis. Employers ask this question to make sure you’re familiar with the technology and how it works. If you have experience using GPS, share an example of when you used it to help your passengers. If you don’t have any experience, explain that you would be willing to learn how to use it.

Example: “Yes, I have extensive experience with GPS navigation systems. In my current role as a Taxi Driver, I use the system daily to help me find the most efficient routes for my passengers. I’m also familiar with other popular navigation apps such as Google Maps and Waze. I understand how to read maps and interpret directions quickly so that I can get my customers to their destination in the shortest amount of time possible. Furthermore, I am always willing to learn new technologies and stay up-to-date on the latest advancements in GPS technology.”

23. Describe your strategy for dealing with traffic during peak hours.

Taxi drivers often work during peak hours, so employers ask this question to make sure you have a plan for handling heavy traffic. In your answer, explain how you would handle driving in busy areas and what strategies you use to stay safe while navigating through traffic.

Example: “When it comes to dealing with traffic during peak hours, I have a few strategies that help me stay on top of my job. First and foremost, I make sure to plan ahead by researching the best routes for each trip and allowing extra time in case of delays. This helps me avoid getting stuck in heavy congestion or taking longer than necessary to reach my destination.

I also take advantage of technology such as GPS navigation systems and traffic apps to keep track of current road conditions. This allows me to adjust my route if needed, so I can get to my destination quickly and safely. Finally, I always remain patient and courteous when driving in congested areas. I understand how stressful it can be for passengers stuck in traffic, so I do my best to provide them with a comfortable ride.”

24. What type of training have you received related to customer service?

Customer service is an important part of being a taxi driver. Employers ask this question to make sure you have the skills necessary to provide excellent customer service. When answering, think about what type of training you’ve received in your past jobs. Try to find examples that show how you used those skills to help customers.

Example: “I have extensive experience in customer service and I am confident that I can provide excellent service to customers. I have completed a number of courses related to customer service, including courses on communication skills, problem-solving techniques, and conflict resolution.

In addition, I have received specialized training for taxi drivers. This includes defensive driving, navigation, and knowledge of local laws and regulations. I also understand the importance of providing an enjoyable ride for my passengers, so I always strive to make sure they are comfortable and safe during their journey.”

25. Have you ever encountered a potentially dangerous situation while driving a taxi?

Taxi drivers often work late hours, which can make them vulnerable to crime. Employers ask this question to ensure you have the experience and skills necessary to handle a dangerous situation if it arises. In your answer, share an example of how you handled a potentially dangerous situation while driving a taxi. Explain what steps you took to keep yourself safe and how those actions benefited you in that situation.

Example: “Yes, I have encountered potentially dangerous situations while driving a taxi. In my experience, the most common type of situation is when passengers become unruly or aggressive. Whenever this happens, I remain calm and professional throughout the ride. I always make sure to keep my doors locked and windows up until the passenger has left the vehicle. I also take extra precautions such as keeping an eye on any suspicious activity in the area and notifying local authorities if necessary.”