Career Development

What Does a Team Lead Do?

Find out what a team lead does, how to get this job, and what it takes to succeed as a team lead.

Team leads are the glue that holds together many organizations. They’re responsible for managing and overseeing a team of employees, ensuring that everyone is working toward the same goals and objectives.

Team leads may also be tasked with providing guidance and feedback to their team members. This might include helping new hires get up to speed on company policies and procedures or coaching more experienced employees on how they can improve their performance.

Team Lead Job Duties

A team lead typically has a wide range of responsibilities, which can include:

  • Managing the staff, including assigning tasks, providing performance feedback, and terminating employees as appropriate
  • Ensuring that projects are completed on time and within budget
  • Ensuring that company policies and procedures are followed
  • Conducting training for new employees or managers on topics such as office procedures or safety protocols
  • Developing, updating, and enforcing policies regarding employee conduct, productivity, and performance standards
  • Managing employee performance by giving feedback on job performance, identifying training needs, and ensuring that employees are meeting performance expectations
  • Providing support to team members by resolving conflict, managing stressors in the workplace, and advocating for team members when needed
  • Reviewing employee performance regularly and providing feedback to enable employees to improve their skills and productivity
  • Evaluating employee performance, providing feedback and coaching to help them improve their skills

Team Lead Salary & Outlook

Team leads are typically paid a salary, which can vary depending on their level of experience, the size of the company, and the industry of the company. They may also receive bonuses or commissions based on the sales of their team members.

  • Median Annual Salary: $44,500 ($21.39/hour)
  • Top 10% Annual Salary: $87,500 ($42.07/hour)

The employment of team leads is expected to decline over the next decade.

Employment growth for team leads has slowed because many companies have already implemented lean production systems, which allow workers to do more tasks and make fewer mistakes. As a result, fewer workers will be needed to oversee these systems.

Team Lead Job Requirements

A team lead may require the following:

Education: Most team lead positions require only a high school diploma or GED. However, some employers may prefer an associate or bachelor’s degree. Those with a degree in a relevant field, such as business or computer science, may have an advantage when applying for team lead positions.

Training & Experience: Team leads typically receive on-the-job training from their managers or other team members. This training may include how to complete daily tasks, how to manage the team and how to handle customer complaints. Team leads who work in retail or customer service may also receive training on how to handle customer complaints and how to interact with customers.

Certifications & Licenses: While certifications are not required to qualify for a team lead role, they can help you better understand the responsibilities of a team lead position, give you a competitive edge over other candidates and demonstrate your professional commitment.

Team Lead Skills

Team leads need the following skills in order to be successful:

Communication: Communication is another skill that team leaders need to have. As a team leader, you need to be able to communicate effectively with your team members, as well as with other departments and managers. You also need to be able to communicate with your team members effectively when they are working on a project. This can help you to provide guidance and feedback and to ensure that everyone is on the same page.

Leadership: Leadership skills are the foundation of team leadership. As a team leader, you can use your leadership skills to motivate and inspire your team to work together and achieve goals. Leadership skills can also help you to delegate tasks and responsibilities to your team members.

Problem-solving: Team leads often use their problem-solving skills to help their team find solutions to challenges. They may use their problem-solving skills to help their team find the best way to complete a task, find a solution to a workplace dispute or find ways to improve their team’s productivity.

Time management: Time management is another skill that team leaders use to complete their work. When working with a team, it’s important to set deadlines for projects and tasks. This ensures that everyone is working towards the same goals and that the team is staying on track. It’s also important to check in with your team regularly to make sure everyone is staying on task.

Teamwork: Teamwork is the ability to work with others to achieve a common goal. Teamwork skills are essential for team leaders, as they often need to coordinate and delegate tasks to their team members. Team leaders with strong teamwork skills can encourage collaboration and help their team members work together to find solutions to challenges.

Team Lead Work Environment

The work environment for a team lead is usually in an office setting, although some travel may be required for meetings or training. The hours are typically regular, Monday through Friday, although some overtime may be necessary to meet deadlines or goals. The team lead is responsible for managing a team of employees, so the job can be stressful at times. The team lead must be able to handle conflict and be able to motivate team members. The team lead must also be able to work well with other departments in the company to ensure that the team’s goals are met.

Team Lead Trends

Here are three trends influencing how team leads work. Team leads will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Need for More Technical Talent

The need for more technical talent is a trend that is being driven by the increasing complexity of technology. As businesses become more reliant on technology, they will need to hire team leads who have the skills to manage and develop their teams.

Team leads who are able to understand and work with complex systems will be in high demand, as they will be able to help businesses keep up with the latest trends. In order to be successful in this role, team leads will need to be well-versed in both technical and people management skills.

More Collaboration Between Teams

As businesses continue to grow and expand, they are increasingly looking for team leads who can collaborate between different departments. This is because it allows them to get the most out of their employees by putting them in positions where they can utilize their strengths and expertise.

Team leads who are able to collaborate effectively will be in high demand, as they will be able to create a positive working environment for everyone on their team. They will also be able to identify opportunities for collaboration between teams, which can lead to greater efficiency and productivity for all involved.

Greater Emphasis on Employee Engagement

Employee engagement has become an increasingly important topic in recent years, as employers have come to realize that a happy workforce is a productive workforce. Team leads are in a unique position to influence employee engagement, as they are often the first point of contact for employees who have questions or concerns.

Team leads who are able to create a positive workplace culture will be more successful in the long run, as they will be able to attract and retain top talent.

How to Become a Team Lead

Team leads are the glue that holds a team together. They have to be able to manage people, projects, and processes all at once. This is no easy feat, but it’s something that can be learned with experience.

One of the best ways to become a team lead is to start as a team member first. Work your way up the ladder by demonstrating your skills and abilities. When you reach the point where you feel ready for more responsibility, apply for a team lead position.

Team leads need to be able to think on their feet and make quick decisions. They also need to be able to handle difficult situations effectively. Communication skills are essential, as well as the ability to work under pressure.

Advancement Prospects

A team lead is a position that is usually given to an experienced worker who has demonstrated leadership qualities. As a team lead, you will be responsible for supervising a team of workers and ensuring that they are productive. You will also be responsible for training new team members and helping to resolve any conflicts that may arise.

If you are a team lead, you may eventually be promoted to a management position, such as a supervisor or manager. You may also be given the opportunity to lead a larger team or department. In some cases, you may even be promoted to a position in another company.

Team Lead Job Description Example

As a team lead at [CompanyX], you will be responsible for managing a team of customer service representatives who handle inbound calls from customers. You will be responsible for ensuring that your team provides excellent customer service, meets all performance goals, and adheres to company policies and procedures. In addition, you will be responsible for coaching and development of your team members, as well as handling escalated customer complaints and concerns. The ideal candidate will have prior experience leading a team of customer service representatives, as well as experience in the customer service industry. He or she will be an excellent communicator, with strong coaching and development skills.

Duties & Responsibilities

  • Understand the team’s goals and objectives, and help to develop and implement strategies to achieve them
  • Serve as a conduit between the team and management, relaying information and feedback in both directions
  • Help to resolve conflicts within the team, and escalate issues as necessary
  • Assist with the development and implementation of team policies and procedures
  • Help to create a positive and productive team environment by modeling desired behavior and leading by example
  • Encourage team members to take on new challenges and responsibilities, and provide support and guidance as needed
  • Monitor team performance against established metrics and KPIs, providing feedback and coaching as necessary
  • Help to identify training and development needs within the team, and work with management to address them
  • Conduct regular team meetings to ensure effective communication and collaboration
  • Prepare reports on team performance for management
  • Participate in the hiring process for new team members, and onboard and orient new hires
  • Manage team budget, including tracking expenses and approving purchase requests

Required Skills and Qualifications

  • Bachelor’s degree in business, management, or related field
  • 3-5 years experience in leadership role
  • Proven ability to develop and motivate team members
  • Excellent communication, interpersonal, and presentation skills
  • Strong organizational and time-management skills
  • Working knowledge of Microsoft Office suite and Google Docs

Preferred Skills and Qualifications

  • MBA or other advanced degree
  • Experience with project management software, such as Asana or Trello
  • Familiarity with CRM software, such as Salesforce or HubSpot
  • Basic HTML/CSS skills
  • Marketing or sales experience


What Does a Platform Engineer Do?

Back to Career Development

What Does a Corporate Lawyer Do?