Technical Support Representative Resume Example & Writing Guide

Use this Technical Support Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Technical support representatives are the first line of defense when something goes wrong with a product or service. They’re tasked with helping customers solve problems or troubleshoot issues with products or services they’ve purchased.

Technical support reps need to have a solid understanding of the products they represent as well as great customer service skills. They also need to be organized, patient, and willing to do whatever it takes to help someone out.

If you’re looking for a new job as a technical support representative or want to build out your resume to apply for one, here are some tips and an example to follow when writing your resume.

James Smith
Phoenix, AZ | (123) 456-7891 | [email protected]

Experienced technical support representative with a passion for helping others and resolving problems. Demonstrated ability to provide world-class customer service and support through troubleshooting, training, and problem solving. Skilled in working with a variety of software and hardware products.

GateWay Community College Jun '10
A.A.S. in Information Technology
Company A, Technical Support Representative Jan '17 – Current
  • Provided technical support for software products and assisted customers with installation, configuration, troubleshooting, and training as needed.
  • Assisted in the development of documentation to assist customers with product use and supported a team of 5-6 Technical Support Representatives.
  • Participated in projects that improve processes or resolve issues within the department and participated in cross-functional teams when appropriate.
  • Performed other duties as assigned by management including participating on special project teams or performing tasks outside normal job responsibilities when necessary to meet business needs.
  • Maintained knowledge of current technology trends/developments through external sources such as trade publications, conferences, etc., and used this information to identify opportunities for enhancing existing products or developing new ones.
Company B, Technical Support Representative Jan '12 – Dec '16
  • Responded to emails and phone calls from customers with questions or concerns regarding their accounts, billing information, products and services
  • Provided product demonstrations for new equipment purchases; ensured customer satisfaction throughout the buying process
  • Maintained a high level of customer service by resolving issues in a timely manner (90% resolution rate)
  • Created detailed documentation on all account changes, including additions, deletions and modifications
  • Achieved 95% first-call resolution rate through effective problem solving skills and thorough knowledge of company policies
Company C, Customer Service Representative Jan '09 – Dec '11
  • Answered inbound customer calls and provided assistance with a variety of customer inquiries and issues.
  • Resolved customer complaints in a professional and efficient manner.
  • Maintained customer records in the customer relationship management system.
  • CompTIA A+ Certification
  • Microsoft Certified Systems Administrator (MCSA)
  • Apple Certified Macintosh Technician (ACMT)

Industry Knowledge: Software Support, Windows Operating Systems, Microsoft Office Suite, Troubleshooting, Customer Service
Technical Skills: Zendesk, Salesforce, Microsoft Office Suite, QuickBooks, QuickBase, Data Entry, FileMaker Pro
Soft Skills: Communication, Customer Service, Attention to Detail, Problem Solving, Teamwork, Conflict Resolution

How to Write a Technical Support Representative Resume

Here’s how to write a technical support representative resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to include quantifiable details about your work experience. That means rather than saying you “provided customer service,” you could say you “provided customer service for 20+ customers daily, resolving 95% of issues within 15 minutes.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable number—20+ customers daily—which makes it easy for a recruiter or hiring manager to understand the scale of your work.

Identify and Include Relevant Keywords

Most technical support roles require you to submit your resume through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job opening. If your resume doesn’t include enough of the right terms, your application might not make it past the first round of screening.

One way to make sure you have the right keywords on your resume is to pay attention to the language used in the job posting and include similar terms throughout all the sections of your resume. Here are some of the most commonly used keywords for technical support roles:

  • Technical Support
  • Windows 7
  • Active Directory
  • Troubleshooting
  • Windows 10
  • Windows Server
  • Networking
  • Windows
  • Computer Hardware
  • Microsoft Endpoint Configuration Manager
  • Software Installation
  • System Administration
  • Laptops
  • Office 365
  • Information Technology
  • Windows XP
  • Operating Systems
  • Printer Support
  • Office Products
  • Virtual Private Network (VPN)
  • Network Administration
  • Computer Hardware Troubleshooting
  • Customer Service
  • Computer Networking
  • Computer Maintenance
  • Remote Desktop
  • Troubleshooting Hardware
  • Software Support
  • Technical Writing
  • Microsoft Access

Showcase Your Technical Skills

As a technical support representative, you are the first line of defense for your company’s customers. You need to be proficient in the use of a variety of systems and programs in order to troubleshoot and resolve their issues.

Some of the systems and programs that you are likely to be familiar with include: the company’s internal computer systems, the Windows operating system, the Microsoft Office Suite, and various internet browsers. Additionally, you should have a good understanding of basic networking concepts and how to use common networking tools.

Prospective employers will be looking for evidence of your technical skills on your resume, so be sure to list any programs, systems, or methodologies that you are familiar with. You can organize your skills into specific subsections to make them easier to find, or indicate your level of expertise for each.


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