Technical Support Representative Resume Example & Writing Guide
Use this Technical Support Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Technical support representatives are the first line of defense when something goes wrong with a product or service. They’re tasked with helping customers solve problems or troubleshoot issues with products or services they’ve purchased.
Technical support reps need to have a solid understanding of the products they represent as well as great customer service skills. They also need to be organized, patient, and willing to do whatever it takes to help someone out.
If you’re looking for a new job as a technical support representative or want to build out your resume to apply for one, here are some tips and an example to follow when writing your resume.
How to Write a Technical Support Representative Resume
Here’s how to write a technical support representative resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to include quantifiable details about your work experience. That means rather than saying you “provided customer service,” you could say you “provided customer service for 20+ customers daily, resolving 95% of issues within 15 minutes.”
The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable number—20+ customers daily—which makes it easy for a recruiter or hiring manager to understand the scale of your work.
Identify and Include Relevant Keywords
Most technical support roles require you to submit your resume through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job opening. If your resume doesn’t include enough of the right terms, your application might not make it past the first round of screening.
One way to make sure you have the right keywords on your resume is to pay attention to the language used in the job posting and include similar terms throughout all the sections of your resume. Here are some of the most commonly used keywords for technical support roles:
- Technical Support
- Windows 7
- Active Directory
- Troubleshooting
- Windows 10
- Windows Server
- Networking
- Windows
- Computer Hardware
- Microsoft Endpoint Configuration Manager
- Software Installation
- System Administration
- Laptops
- Office 365
- Information Technology
- Windows XP
- Operating Systems
- Printer Support
- Office Products
- Virtual Private Network (VPN)
- Network Administration
- Computer Hardware Troubleshooting
- Customer Service
- Computer Networking
- Computer Maintenance
- Remote Desktop
- Troubleshooting Hardware
- Software Support
- Technical Writing
- Microsoft Access
Showcase Your Technical Skills
As a technical support representative, you are the first line of defense for your company’s customers. You need to be proficient in the use of a variety of systems and programs in order to troubleshoot and resolve their issues.
Some of the systems and programs that you are likely to be familiar with include: the company’s internal computer systems, the Windows operating system, the Microsoft Office Suite, and various internet browsers. Additionally, you should have a good understanding of basic networking concepts and how to use common networking tools.
Prospective employers will be looking for evidence of your technical skills on your resume, so be sure to list any programs, systems, or methodologies that you are familiar with. You can organize your skills into specific subsections to make them easier to find, or indicate your level of expertise for each.