Resume

Technical Support Resume Example & Writing Guide

Use this Technical Support resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As a technical support specialist, you’ll be a vital part of your company’s customer service team. On a regular basis, you’ll be tasked with helping customers troubleshoot issues with their products or services. Technical support roles are ideal for people who enjoy problem solving, have great interpersonal skills, and are comfortable communicating with others via phone or email.

Because there are so many different types of technical support positions out there, it can be tricky to write a resume that will land you an interview in this competitive field. Here are some tips and an example resume to help you write a stellar technical support resume that will get noticed by recruiters.

James Smith
Los Angeles, CA | (123) 456-7891 | [email protected]
Summary

Seasoned tech support professional with over 10 years of experience resolving customer issues. Proven ability to provide world-class customer service and support through effectively troubleshooting technical problems. Seeking a position that will allow me to utilize my skills and knowledge in order to help customers resolve their technical issues.

Education
Santa Rosa Junior College Jun '10
A.A. in Liberal Arts
Experience
Company A, Technical Support Jan '17 – Current
  • Supported the implementation of new technologies and products to ensure smooth integration with existing infrastructure.
  • Provided technical support for over 100 users in a fast-paced environment, including troubleshooting hardware and software issues on desktop computers, laptops, mobile devices, printers, etc.
  • Assisted with user training regarding proper use of technology within the company as well as best practices for security and privacy concerns.
  • Created documentation related to projects or processes that were implemented by the organization to help other employees understand how things work within their department/company.
  • Participated in special projects such as migrating data from one system to another or testing beta versions of software before it is released to customers.
Company B, Technical Support Jan '12 – Dec '16
  • Responded to customer inquiries via email, phone and live chat regarding product installation issues
  • Created detailed documentation for each issue resolved that was then reviewed by the senior technician
  • Conducted remote support sessions using TeamViewer to resolve complex technical problems from home computers
  • Installed new software on over 100 machines per month (Windows OS, MS Office, Adobe Acrobat)
  • Maintained a database of all customers serviced with contact information and follow-up status updates
Company C, Customer Service Representative Jan '09 – Dec '11
  • Answered customer inquiries regarding company products and services in a prompt and professional manner.
  • Resolved customer complaints and concerns in a timely and efficient manner.
  • Maintained up-to-date knowledge of company products and services.
Certifications
  • CompTIA A+ Certification
  • Microsoft Certified Solutions Expert (MCSE)
  • Apple Certified Support Professional (ACSP)
Skills

Industry Knowledge: Operating Systems, Troubleshooting, Computer Hardware, Microsoft Office Suite
Technical Skills: Basic Computer Skills, Cisco, VMWare, Windows, Mac OS, Linux, Microsoft Office Suite
Soft Skills: Communication, Problem Solving, Teamwork, Leadership, Time Management

How to Write a Technical Support Resume

Here’s how to write a technical support resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. But rather than simply listing your responsibilities, you can make your resume more interesting by using bullet points to describe the results of your work.

For example, rather than saying you “provided customer support for software products,” you could say that you “provided customer support for software products, resulting in a 98% customer satisfaction rate.”

The second bullet point is much more interesting and provides a clear indication of your level of responsibility and the impact of your work.

Related: What Is a Technical Support? How to Become One

Identify and Include Relevant Keywords

When you apply for a job as a technical support specialist, your resume is likely to go through an applicant tracking system (ATS). This program will scan your resume for certain keywords related to the job opening. If your resume doesn’t include enough of the right terms, your application might not make it past the initial screening.

One way to make sure your resume includes the right keywords is to look at job postings and take note of the terms that are used most frequently. Then, work those into your resume where it makes sense. Here are some common technical support keywords:

  • Technical Support
  • Troubleshooting
  • Customer Support
  • Windows
  • Computer Hardware
  • Windows 7
  • Windows 10
  • Operating Systems
  • Networking
  • Software Installation
  • Computer Repair
  • Microsoft Access
  • Laptops
  • Printer Support
  • Microsoft SQL Server
  • Hardware
  • Desktop Computers
  • Servers
  • Network Administration
  • Technical Support Services
  • Windows Server 2008
  • Active Directory
  • Network Security
  • SQL
  • Virtualization
  • Linux
  • Windows XP
  • Internet Protocol Suite (TCP/IP)
  • Internet Explorer
  • Internet Protocol (IP)

Showcase Your Technical Skills

Technical support personnel are responsible for resolving technical issues for customers or clients. They use a variety of programs and systems to do their jobs, so it is important to list all of the relevant technical skills you have. This might include programs like Microsoft Office Suite, customer service software, and helpdesk software. Additionally, if you are familiar with any specific systems or platforms, be sure to list them.

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