Technical Support Resume Example & Writing Guide
Use this Technical Support resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
As a technical support specialist, you’ll be a vital part of your company’s customer service team. On a regular basis, you’ll be tasked with helping customers troubleshoot issues with their products or services. Technical support roles are ideal for people who enjoy problem solving, have great interpersonal skills, and are comfortable communicating with others via phone or email.
Because there are so many different types of technical support positions out there, it can be tricky to write a resume that will land you an interview in this competitive field. Here are some tips and an example resume to help you write a stellar technical support resume that will get noticed by recruiters.
How to Write a Technical Support Resume
Here’s how to write a technical support resume of your own.
Write Compelling Bullet Points
Bullet points are the most effective way to showcase your experience and qualifications. But rather than simply listing your responsibilities, you can make your resume more interesting by using bullet points to describe the results of your work.
For example, rather than saying you “provided customer support for software products,” you could say that you “provided customer support for software products, resulting in a 98% customer satisfaction rate.”
The second bullet point is much more interesting and provides a clear indication of your level of responsibility and the impact of your work.
Identify and Include Relevant Keywords
When you apply for a job as a technical support specialist, your resume is likely to go through an applicant tracking system (ATS). This program will scan your resume for certain keywords related to the job opening. If your resume doesn’t include enough of the right terms, your application might not make it past the initial screening.
One way to make sure your resume includes the right keywords is to look at job postings and take note of the terms that are used most frequently. Then, work those into your resume where it makes sense. Here are some common technical support keywords:
- Technical Support
- Troubleshooting
- Customer Support
- Windows
- Computer Hardware
- Windows 7
- Windows 10
- Operating Systems
- Networking
- Software Installation
- Computer Repair
- Microsoft Access
- Laptops
- Printer Support
- Microsoft SQL Server
- Hardware
- Desktop Computers
- Servers
- Network Administration
- Technical Support Services
- Windows Server 2008
- Active Directory
- Network Security
- SQL
- Virtualization
- Linux
- Windows XP
- Internet Protocol Suite (TCP/IP)
- Internet Explorer
- Internet Protocol (IP)
Showcase Your Technical Skills
Technical support personnel are responsible for resolving technical issues for customers or clients. They use a variety of programs and systems to do their jobs, so it is important to list all of the relevant technical skills you have. This might include programs like Microsoft Office Suite, customer service software, and helpdesk software. Additionally, if you are familiar with any specific systems or platforms, be sure to list them.