Telephone Triage Nurse Resume Example & Writing Guide

Use this Telephone Triage Nurse resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Telephone triage nurses are responsible for answering incoming calls from patients, families, and other healthcare providers. They’re the first point of contact for many people who are seeking medical care, so it’s important that they can provide compassionate support while assessing the needs of each caller.

As a triage nurse, you’ll typically be tasked with gathering relevant information from callers and directing them to the appropriate department or provider. You may also provide guidance and support to patients who are traveling to a new city or country for treatment.

Here are some tips and an example to help you write a fantastic telephone triage nurse resume that hiring managers will love.

David Moore
Chicago, IL | (123) 456-7891 | [email protected]

Skilled telephone triage nurse with over 10 years of experience in providing clinical assessments and health advice to patients via phone. Demonstrates a commitment to patient satisfaction and a dedication to providing quality care.

Governors State University Jun '10
B.S. in Nursing
Governors State University Jun '09
A.A.S. in Nursing
Company A, Telephone Triage Nurse Jan '17 – Current
  • Assessed incoming calls and triaged to appropriate level of care based on urgency, acuity, and caller’s ability to wait for an appointment.
  • Provided information regarding the health status of patients including diagnosis, treatment plan, medications prescribed, follow-up instructions as well as any special needs or concerns that may be present in order to provide quality patient care.
  • Documented all phone conversations with physicians and/or other healthcare providers via EMR system (eMDs).
  • Maintained a high degree of confidentiality at all times when speaking with callers and adhered to HIPAA regulations at all times.
  • Followed up with patients who were unable to reach their physician after leaving a message within 24 hours if possible or by the next business day if not possible due to workload demands.
Company B, Telephone Triage Nurse Jan '12 – Dec '16
  • Created a system to track patient satisfaction surveys, which helped increase the overall rating from 2 to 3 stars
  • Provided emotional support and resources for patients with cancer-related issues via phone calls and emails
  • Answered up to 40 incoming calls per day, triaging urgent cases and referring non-emergency ones to the oncologist
  • Maintained an average hold time of less than 1 minute by prioritizing callers based on urgency
  • Collaborated with other nurses in order to effectively schedule appointments for high-demand times
Company C, Medical Assistant Jan '09 – Dec '11
  • Performed clinical duties in a team-oriented environment and assisted with procedures as needed to support daily operations of the clinic, such as suturing, drawing blood, administering injections, and preparing supplies and equipment for use during procedures.
  • Assisted physicians by completing medical documents (such as operative notes) after patient visits or procedures.
  • Educated patients on postoperative care following surgical interventions, reviewed medications prior to discharge from clinics/hospitalization programs if applicable.
  • Certified in Advanced Cardiac Life Support (ACLS)
  • Certified Pediatric Advanced Life Support (PALS)

Industry Knowledge: EKG, Blood Pressure Monitoring, CPR, Sterilization, Urinalysis, Phlebotomy, HIPAA
Technical Skills: EPIC, Cerner, Meditech, McKesson, Allscripts, Microsoft Office Suite
Soft Skills: Critical thinking, Problem-Solving, Decision Making, Teamwork, Communication, Empathy, Leadership

How to Write a Telephone Triage Nurse Resume

Here’s how to write a telephone triage nurse resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. And when it comes to your bullet points, the more specific and detailed you can be, the better.

For example, rather than saying you “provided patient care,” you could say you “provided care for 15 patients with a variety of acute and chronic conditions during shift, prioritizing care for those with urgent needs and providing referrals for additional care for those with chronic conditions.”

The second bullet point is much more specific and provides more detail about what exactly you did and the types of patients you worked with.

Identify and Include Relevant Keywords

When you apply for a job as a telephone triage nurse, your resume is likely to go through an applicant tracking system (ATS). This program will scan your resume for certain keywords related to the position, like “telephone triage” or “patient care.” If your resume doesn’t include enough of the right terms, the ATS might automatically reject your application.

To increase your chances of landing an interview, use this list of commonly used telephone triage nurse keywords and phrases as a starting point:

  • Telephone Triage
  • Nursing
  • Triage
  • Healthcare
  • Basic Life Support (BLS)
  • Hospitals
  • Healthcare Management
  • Emergency Nursing
  • Cardiopulmonary Resuscitation (CPR)
  • Patient Safety
  • Patient Education
  • Acute Care
  • Advanced Cardiac Life Support (ACLS)
  • Inpatient Care
  • Electronic Medical Record (EMR)
  • Medication Administration
  • Patient Advocacy
  • Nursing Education
  • Phlebotomy
  • Patient Assessment
  • Acute Care Nursing
  • Hospice Care
  • Clinical Research
  • Oncology
  • Home Care
  • IV Therapy
  • Cancer
  • Cancer Care
  • Telemedicine
  • Customer Service

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