20 Terminix Interview Questions and Answers

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you’re interviewing for a position with a specific company? In that case, you can also expect to be asked company-specific interview questions.

Terminix is a residential and commercial pest control company, so interviewers will want to know if you have experience in the pest control industry. They’ll also want to know if you’re familiar with the Terminix brand and what you think of its products and services.

To help you prepare for your interview, we’ve compiled a list of sample Terminix interview questions and answers.

Terminix Interview Process

The interview process at Terminix can vary depending on the position you are applying for. For some positions, like Outside Sales Representative, the process is thorough and extensive. The background check will explore your entire life, so be careful what you submit when it comes to dates and times. For other positions, like Inside Sales Representative, the process is shorter and you may only have to do two interviews. The company doesn’t take that long to hire.

For some positions, like Termite Technician, the interview process is quick and easy. You may only have one interview with the hiring manager and then you will receive your offer letter. The conversation may be more friendly than professional, but overall it is a welcoming environment.

If you are interviewing for a remote position, like Customer Service/Sales Representative, the interview will most likely be conducted over Zoom. The interview may last about 30 minutes and be fast and casual.

Overall, the interview process at Terminix is relatively straightforward. However, it is important to note that the background check can be very extensive, so be prepared for that if you are offered a job.

1. Have you ever worked with hazardous chemicals?

Terminix employees may work with hazardous chemicals, so the interviewer wants to make sure you have experience working with them. If you haven’t worked with hazardous chemicals before, explain that you are willing to learn how to do so if necessary.

Example: “I’ve never worked with hazardous chemicals, but I am familiar with their properties and would be able to use them safely if needed. In my previous position, we used a lot of pesticides, which can be dangerous when not handled properly. I always made sure to follow all safety precautions when handling these chemicals.”

2. What do you think makes a successful salesperson?

This question can help the interviewer get to know you as a person and how your personality might fit in with Terminix. A successful salesperson is someone who can communicate effectively, solve problems and work well with others. Consider mentioning some of these qualities when answering this question.

Example: “I think a successful salesperson needs to be confident but also empathetic. They need to understand their customers’ needs and find ways to meet them while still providing quality products or services. I’ve always been good at communicating with people, so I feel like I would be a great fit for this position.”

3. How would you describe your customer service style?

Customer service is an important part of the job, and employers want to know that you can provide excellent customer care. Describe your approach to customer service in a way that highlights your skills and experience.

Example: “I believe that every interaction with customers should be positive. I am always friendly and helpful when answering questions or resolving issues. I also make sure to listen carefully to understand what the customer needs. This helps me resolve problems more quickly and efficiently. In my last position, I received several compliments from customers about how helpful and knowledgeable our team was.”

4. Do you have any experience working in the pest control industry?

This question can help the interviewer learn more about your experience and how it relates to Terminix. If you have relevant experience, share what skills you gained from that job that will be useful in this position.

Example: “I worked as a technician for a local pest control company while I was going through school. My degree is in biology, so I learned a lot about pests and their habits during my time there. This knowledge has helped me understand the best ways to treat infestations and keep them from returning.”

5. Tell me about a time when you went above and beyond for a customer.

This question can help the interviewer get a better sense of your customer service skills. When answering this question, it can be helpful to mention a specific situation and how you helped solve a problem for a client or helped them feel more comfortable with their pest control services.

Example: “When I first started working as an exterminator, I had a customer who was very concerned about bugs in her home. She called me several times throughout the summer because she thought there were still bugs in her house. After talking with her, I realized that she just wanted reassurance that everything was okay. So, I visited her house every week until fall to make sure she felt safe.”

6. Why do you want to work at Terminix?

This question can help the interviewer learn more about your interest in their company. Use this opportunity to show that you have done research on Terminix and are excited about working for a company with such a strong reputation.

Example: “I’ve always been interested in helping people, so I decided to pursue a career in healthcare. After researching different careers in healthcare, I realized pest control is an excellent way to do just that. I love animals, but I also understand how important it is to keep homes free of pests to protect both pets and humans. I want to work at Terminix because I know you’re committed to providing quality service while protecting the health of families.”

7. If hired, what would be your approach for creating and retaining customers?

This question helps employers understand your customer service skills and how you plan to help their company grow. Use examples from previous experience that show your ability to communicate with customers, solve problems and create positive relationships.

Example: “I believe the most important part of my job is helping customers feel comfortable in their homes or businesses. I would make sure to listen carefully to any concerns they have about pests and explain our services thoroughly so they know what to expect. If a customer has questions after we complete a treatment, I would be happy to schedule a follow-up call to answer them.”

8. Are you comfortable with going into people’s homes to perform services and inspections?

This question can help the interviewer determine if you’re comfortable with interacting with customers and performing tasks in their homes. It’s important to be honest about your comfort level, but also highlight any past experiences that helped you develop confidence or overcome challenges.

Example: “I have worked in residential settings for most of my career, so I’m quite comfortable going into people’s homes. However, I do understand that some customers may not want me inside their home, so I always make sure to ask before entering a property. If they say no, I’ll perform the inspection outside.”

9. How well do you work under pressure?

When working for a company that provides pest control, you may be required to work under pressure. Terminix is looking for employees who can perform well in high-pressure situations and complete their tasks efficiently. When answering this question, it’s important to show the interviewer that you are capable of handling stressful situations.

Example: “I am very comfortable working under pressure. In my previous position as an exterminator, I was often tasked with performing multiple jobs at once. This meant that I had to prioritize which pests needed to be treated first and then move on to others. I have experience working under similar conditions, so I know how to handle them.”

10. Would you say that you are an extrovert or introvert?

This question is a great way to determine how you will fit into the company culture. Terminix has an open office environment, so it’s important that you are comfortable with interacting with your coworkers and customers.

Example: “I would say I’m more of an introvert, but I do enjoy talking to people. I find that I am most productive when I have time to myself to think about solutions to problems or ways to improve processes. However, I also love working in teams and collaborating on projects.”

11. Describe your experience managing a team of pest control technicians.

The interviewer may ask this question to learn more about your leadership skills and how you can apply them in a team setting. Use examples from past experiences where you managed a team of technicians or employees, organized projects or led meetings.

Example: “In my last position as a regional manager for Terminix, I oversaw the pest control technicians who worked within five counties. My primary responsibility was ensuring that our technicians were performing their jobs safely and effectively while also providing excellent customer service. To do so, I held weekly staff meetings with each technician to discuss any concerns they had and provide feedback on their performance.”

12. Which shift are you available to work?

The interviewer may ask this question to determine your availability for the position. If you are interviewing for a full-time position, they will likely want someone who is available to work all shifts. If you are applying for a part-time job, they may be looking for someone who can work specific hours. When answering this question, make sure to mention which days and times you are available to work.

Example: “I am available to work any shift that Terminix needs me. I have experience working both day and night shifts in my previous positions, so I feel comfortable with either one. However, if there was a preferred time of day or week that you needed someone to work, I would do my best to accommodate.”

13. How do you think you will help us grow our business?

This question is a great way to show the interviewer that you have an interest in helping their company grow. It also shows them that you are willing to take on more responsibility and help your team succeed. When answering this question, it can be helpful to mention specific goals or objectives of the company and how you plan to contribute to achieving those goals.

Example: “I think I would be a great asset to Terminix because I am very passionate about growing businesses. In my last position, I helped my employer achieve her goal of doubling sales by implementing new marketing strategies and increasing our social media presence. I believe I could do the same for your company.”

14. Can you tell me about a time when you had to solve a problem that was not straightforward. How did you approach the problem?

This question can help the interviewer understand how you approach challenges and solve problems. Use examples from your experience to show that you are a problem solver who is willing to take on challenging tasks.

Example: “In my previous position, I had to work with a client who was unhappy with our service. The customer claimed we were not treating their home for pests as often as they should be treated. After speaking with the customer, I realized that the customer’s expectations of treatment frequency were different than what Terminix normally provided. We worked together to create a plan that would meet both our needs.”

15. Give us an example of a time when you were able to successfully manage multiple customers/clients at once.

This question is an opportunity to show your ability to multitask and prioritize tasks. When answering this question, it can be helpful to mention a specific time when you were able to manage multiple customers or clients at once while still providing excellent customer service.

Example: “In my previous position as a sales representative for a pest control company, I was responsible for managing multiple accounts at once. One day, I had two different clients who both wanted me to come out to their homes that same day. I called the first client and explained that due to another appointment, I would not be able to make it to his home until later in the week. He understood and rescheduled with me. Then, I called the second client and told him that I could come out to his home right away. He agreed, and I went to his home and provided excellent customer service.”

16. We value teamwork here at Terminix. How would you handle it if another member of the team wasn’t pulling their weight on a project?

This question can help the interviewer understand how you work with others and your ability to collaborate. Showcase your teamwork skills by providing an example of a time when you helped another team member succeed in their task or project.

Example: “In my last position, I worked on a team that was tasked with creating a new marketing campaign for our company’s pest control services. One of my teammates wasn’t contributing much to the brainstorming process, so I asked them what they thought about the ideas we were coming up with. They said they didn’t have any input because they hadn’t done any research on the industry. So, I offered to share some information from my own research.”

17. Terminix is a company that emphasizes innovation. What do you think is the most important thing to remember when trying to be innovative?

This question is an opportunity to show your knowledge of Terminix’s culture and values. You can answer this question by explaining what you think is the most important thing when trying to be innovative, but also include a specific example from your own experience that shows how innovation helped you succeed in your career.

Example: “I believe the most important thing to remember when being innovative is to always keep the customer in mind. If you’re not thinking about how your ideas will benefit the customers, then it’s unlikely that they’ll be successful. In my last position as a marketing manager for a software company, I was tasked with creating a new product launch campaign. We decided to focus on our target audience and their needs rather than just focusing on the features of the product.”

18. Terminix has been around since Why do you think we’ve lasted this long?

This question is a great way to test your knowledge of the company and its history. It also allows you to show that you understand why Terminix has been successful for so long.

Example: “Terminix has lasted this long because it’s one of the most trusted pest control companies in the country. I think it’s important to have a strong reputation, which means providing excellent customer service and quality work. Terminix has always done both of these things well, which is why people keep coming back.”

19. How do you feel about traveling? Is there anywhere you wouldn’t go?

Traveling is a big part of the job, and it’s important to be comfortable with this aspect. Terminix employees often travel for work, so you should be prepared to answer questions about your experience with traveling.

Example: “I love traveling! I’ve been all over the country for my previous jobs, and I’m always excited to see new places. However, I would never go anywhere that was dangerous or didn’t have good infrastructure. For example, I wouldn’t go somewhere where there were no hotels or restaurants.”

20. What type of training would you need to provide yourself before you could start providing expert pest management advice to customers?

The interviewer may ask this question to assess your commitment to learning and growing as a professional. Your answer should include information about the type of training you would need, how long it would take you to complete the training and what you hope to learn from the training.

Example: “I would start by taking an online course in pest management. I could do this through my local community college or university, which would allow me to earn credits toward my degree while also gaining valuable knowledge that I can use on the job. After completing the course, I would want to enroll in a certification program so that I can prove my expertise to customers.”