20 Texas Roadhouse Interview Questions and Answers

When you’re applying for a job at Texas Roadhouse, you can expect to be asked some specific questions about your experience and qualifications. The interviewer will want to know if you have the skills and personality to be a good fit for the company.

To help you prepare, we’ve compiled a list of some of the most common Texas Roadhouse interview questions. We’ve also included sample answers to give you an idea of what the interviewer is looking for.

Texas Roadhouse Interview Process

The interview process at Texas Roadhouse is generally quick and easy. Most applicants report meeting with a manager or owner, and sometimes both, for a brief conversation about their experience and availability. In some cases, multiple interviews may be required, but this is typically only for higher-level positions. Overall, the interview process is relatively straightforward and applicants report feeling comfortable during the conversations.

1. What is your favorite Texas Roadhouse menu item?

This question can help the interviewer get to know you better and see if your favorite menu item is similar to those served at their location. It also helps them determine whether you have tried many of the restaurant’s offerings. When answering this question, it can be helpful to mention a few items that are not on the menu but are available upon request.

Example: “My favorite Texas Roadhouse menu item is the chicken fried steak with mashed potatoes and gravy. I love how tender the steak is and how flavorful the gravy is. Another one of my favorites is the bacon wrapped filet mignon. The bacon adds a nice smoky flavor to the steak and makes it even more tender than it already is.”

2. Why do you want to work at Texas Roadhouse?

This question can help the interviewer get to know you better and understand why you are a good fit for their restaurant. When answering this question, it can be helpful to mention something specific about Texas Roadhouse that interests you or what attracted you to apply for the position.

Example: “I applied for this position because I love the idea of working in an environment where everyone is having fun while they work hard. The atmosphere at your restaurant seems like a lot of fun, and I think I would really enjoy being part of that. Also, I have always loved southern food, so I am excited to learn more about how to prepare it.”

3. How would you deal with an unhappy customer?

This question can help interviewers understand how you handle conflict and challenges. Use examples from your previous experience to show that you’re willing to take responsibility for mistakes and learn from them.

Example: “I once had a customer who was upset because they didn’t get their food quickly enough. I apologized, explained the situation and offered them a free dessert on our house. They were happy with this solution and left us a five-star review online. In my next shift, I made sure to tell my coworkers about this so we could all be more aware of customers’ needs.”

4. Have you had any experience working in a team environment before?

Working in a team environment is an important part of the Texas Roadhouse experience. The company wants to know that you’re willing to work with others and help them achieve their goals. When answering this question, it can be helpful to talk about a time when you worked well with others on a project or helped your coworkers learn something new.

Example: “I’ve always enjoyed working in a team environment. In my last job as a server, I was often paired up with other servers who were newer than me. I found that I really enjoyed helping them learn how to do things like take orders and serve food. It made me feel good to see them improve over time.”

5. Are you comfortable talking on the phone and taking orders from customers?

This question is a great way to determine if you are going to be able to handle the job duties at Texas Roadhouse. The company has a large customer base, so it’s important that employees can communicate effectively with customers over the phone and take orders efficiently.

Example: “I have worked in several restaurants where I was responsible for taking orders from customers on the phone. I find this aspect of the job quite enjoyable because I get to interact with our customers while they’re ordering their food. It makes me feel like we’re building a relationship with them as they order more frequently.”

6. Tell me about a time that you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a customer and how it positively impacted their experience at Texas Roadhouse.

Example: “When I was working as a server at a local restaurant, one of my regular customers came in with his family on his birthday. He told me he had no idea what he wanted to eat, so I offered to bring him a sample of our most popular dishes. After trying all of them, he decided on the steak dinner. I also brought him a slice of cake for dessert, which made him very happy.”

7. Can you tell us about some of your previous experience working as a server or bartender?

This question is an opportunity to share your previous experience with the interviewer. If you have prior experience, it’s important to highlight how that experience has prepared you for this role.

Example: “I worked as a server at a local restaurant while I was in college. It was a part-time job, but I learned so much about customer service and hospitality. The restaurant had a lot of regulars who would come in every week, which taught me how to remember orders and preferences. I also learned how to work quickly and efficiently when there were large parties.”

8. Do you have any experience preparing food?

Texas Roadhouse is a steakhouse, so the primary focus of the restaurant is on its meat. However, it also serves other dishes such as salads and appetizers. The interviewer wants to know if you have any experience preparing food in a similar setting. If you do, you can use that experience to show how your skills will benefit Texas Roadhouse.

Example: “I worked at a local diner for two years while I was in college. We served breakfast all day, but our specialty was burgers and fries. I learned how to cook many different types of foods, including seafood and vegetarian options. This helped me develop my cooking skills and learn what customers want.”

9. What other restaurant chains are you familiar with?

Texas Roadhouse is a unique restaurant chain that offers a variety of food and drink options. The interviewer may ask this question to see if you have experience working in other similar establishments. Use your answer to highlight any skills or qualities you can bring to the table.

Example: “I’ve worked at several different restaurants throughout my career, including Olive Garden, Red Lobster and Applebee’s. I find that each establishment has its own unique style and personality, but they all share some common elements. For example, I know how important it is to provide excellent customer service and ensure customers are having a good time. I also understand the importance of maintaining high standards for cleanliness and sanitation.”

10. If you were speaking to someone who was unfamiliar with our company, what would you say to them?

This question is a great way to test your knowledge of the company and its culture. It also allows you to show off your communication skills, as you’ll be describing Texas Roadhouse in your own words.

Example: “Texas Roadhouse is an amazing restaurant that offers some of the best food I’ve ever had. The servers are friendly and knowledgeable about the menu, which makes it easy for customers to order what they want. There’s something for everyone on the menu, so there’s no reason not to go with friends or family members who have different tastes. If someone was looking for a fun place to eat, I would definitely recommend Texas Roadhouse.”

11. Describe a time where you had to prioritize multiple tasks simultaneously.

This question can help interviewers understand how you manage your time and prioritize tasks. Use examples from previous work experiences to describe how you managed multiple projects at once, prioritized the most important ones and completed them on time.

Example: “In my last position as a server, I had to balance taking orders, delivering food and refilling drinks for multiple tables at once. To ensure that all of my customers received their meals in a timely manner, I would take each order one by one while also checking with other servers to see if they needed any assistance. This helped me avoid getting overwhelmed and allowed me to provide excellent service to all of my customers.”

12. Would you be ok with standing for long periods of time while on the job?

Texas Roadhouse is a fast-paced environment, and employees are often on their feet for long periods of time. The interviewer wants to make sure you’re physically capable of handling the demands of the job. If you have any physical limitations that might prevent you from standing for long periods of time, be honest about them in your response.

Example: “I’m used to working in a fast-paced environment, so I don’t think standing would be an issue for me. However, if it’s necessary, I can always find a seat while waiting for my next order.”

13. Texas Roadhouse has many locations across the country. Where else would you like to work if you could choose anywhere?

This question is a great way to learn more about the applicant’s career goals. It also gives you an opportunity to see if they have any experience working in other locations of Texas Roadhouse. If they do, ask them what their favorite part was and how it compares to your location.

Example: “I would love to work at one of the locations on the coast. I’ve heard that the seafood is amazing there, and I’m a huge fan of seafood. I think it would be fun to try some new dishes while still providing legendary service.”

14. If a coworker made a mistake, how would you handle it?

Texas Roadhouse wants to know that you can handle conflict and work well with others. This question is an opportunity for you to show your communication skills, problem-solving abilities and teamwork skills.

Example: “If a coworker made a mistake, I would first make sure they knew about it so they could correct it. If the mistake was something I could fix myself, I would do so immediately. If not, I would let my manager know what happened so they could take care of it. In this situation, I would also apologize to my coworker for letting them down.”

15. How did you learn about this position?

Employers ask this question to learn about your research process. They want to know if you are familiar with their company and the role they’re hiring for. Before your interview, make sure you read through the job description. If possible, try to find reviews of Texas Roadhouse online. This will help you understand what the restaurant is looking for in an employee.

Example: “I learned about this position from my friend who works here. She told me that she loves working at Texas Roadhouse because of the friendly staff and delicious food. I also did some research on the company before coming in today. I found out that you have a 4.5-star rating on Glassdoor and over 1,000 reviews on Yelp.”

16. How do you react when faced with stressful situations?

When working in a restaurant, you may encounter stressful situations. Employers ask this question to make sure you have the ability to stay calm and focused when faced with these challenges. In your answer, share an example of how you reacted to a stressful situation at your previous job. Explain what steps you took to resolve the issue or problem.

Example: “When I was working as a server at a local restaurant, we had a large group come in for dinner. The party included several children who were very loud. At first, I was stressed because I wanted to ensure that everyone in the group received their food quickly. However, I knew that if I could remain calm, it would help my fellow servers. So, I took a few deep breaths before going over to take the orders.”

17. We pride ourselves on great service here at Texas Roadhouse. How would you improve upon that if hired?

This question is a great way for the interviewer to see how you would improve upon their current service standards. It’s important that you highlight your customer service skills and emphasize how they can help Texas Roadhouse achieve its goals.

Example: “I believe in providing excellent service to all of my customers, no matter what. I think it’s important to make sure everyone feels welcome and appreciated when they come into our restaurant. If I were hired here at Texas Roadhouse, I would work hard to ensure every employee was following company guidelines and making sure each guest had an enjoyable experience.”

18. In your opinion, what makes a good host/hostess?

The interviewer may ask this question to learn more about your customer service skills and how you interact with customers. Use examples from previous experience that show you can be friendly, helpful and attentive to the needs of others.

Example: “A good host or hostess is someone who makes sure their guests feel welcome and comfortable. I think it’s important to greet everyone as they enter the restaurant and make eye contact so they know you’re paying attention to them. It’s also helpful to remember what drinks people ordered and if they have any allergies or dietary restrictions. In my last role, I was a host for six months before becoming a server, and I found that remembering details like these helped me build stronger relationships with our regulars.”

19. What skills do you think you can bring to this role?

This question is an opportunity to show the interviewer that you have a strong work ethic and are eager to learn. When answering this question, it can be helpful to list skills that relate to the job description or emphasize your strengths.

Example: “I think I can bring my communication skills to this role because I am very good at listening to customers and helping them understand our menu. I also think I can help with customer service because I enjoy making people feel welcome and comfortable in our restaurant. Finally, I think I can contribute my organizational skills to this position because I am always on time for my shifts and know how to keep track of important information.”

20. What do you see yourself doing 5 years from now?

This question is a great way to learn about your potential future with the company. It’s also an opportunity for you to show that you have goals and ambitions beyond working at Texas Roadhouse. When answering this question, it can be helpful to think about what you want to achieve in your career and how Texas Roadhouse could help you get there.

Example: “I see myself as a general manager of my own restaurant by then. I’ve always been interested in management positions, so I hope to work hard enough here to earn one. I know that Texas Roadhouse has many opportunities for advancement, so I’m excited to start my journey toward becoming a general manager.”