20 Toshiba America Business Solutions Interview Questions and Answers

When it comes to interviews, preparation is key. And when you’re interviewing for a position at Toshiba America Business Solutions, it’s important to be prepared to answer questions about the company.

Toshiba America Business Solutions is a leading provider of business copiers and office equipment. The company has a long history of innovation and is known for its high-quality products.

When you’re interviewing for a position at Toshiba America Business Solutions, you can expect to be asked questions about the company’s history, its products, and its commitment to quality. You may also be asked about your own experience with business copiers and office equipment.

To help you prepare for your interview, we’ve compiled a list of sample Toshiba America Business Solutions interview questions and answers.

Toshiba America Business Solutions Interview Process

The interview process at Toshiba America Business Solutions can vary in length depending on the position you are applying for. However, most candidates report that the process is relatively quick and efficient. The difficulty of the interviews also varies depending on the role, but most candidates report that they were able to answer the questions without too much difficulty. Overall, the interview experience at Toshiba America Business Solutions is generally positive, with many candidates reporting that the staff is friendly and professional.

1. What do you know about Toshiba America Business Solutions?

This question is a great way for the interviewer to assess your research skills and see how much you know about Toshiba America Business Solutions. It’s important to show that you’ve done some background research on the company, its products and services and what it offers customers.

Example: “I know that Toshiba America Business Solutions manufactures business copiers and office equipment. I also know that they have a wide range of products including digital multifunction printers, color laser printers, label printers, scanners and more. The company has been in business since 1968 and was founded by Masao Oki.”

2. How would your clients describe you as an account executive?

Account executives are the face of Toshiba America Business Solutions, so it’s important that you’re able to represent yourself in a positive way. Your interviewer may ask this question to see if you have any special qualities or skills that make you stand out from other account executives. In your answer, try to be honest about what your clients would say about you and include specific examples of how you’ve helped them.

Example: “My clients would describe me as someone who is always available for questions and concerns. I pride myself on being an excellent communicator, so I’m always sure to respond to emails and phone calls within 24 hours. When my clients call with questions, I do my best to help them understand our products and services. I also offer advice on how they can use their equipment more efficiently.”

3. Do you have any experience working with a sales team?

Toshiba America Business Solutions is a sales-driven company, so it’s important that you have experience working with a team to meet goals and quotas. Your answer should show the interviewer that you’re comfortable collaborating with others and can work well in a group setting.

Example: “I’ve worked on a sales team for three years now, where I was responsible for meeting my quota of selling copiers to businesses within our territory. My team and I were able to increase our revenue by 20% last year, which was largely due to my efforts in building relationships with new clients.”

4. Describe a time where you successfully met or exceeded a sales quota.

Toshiba America Business Solutions is a sales-oriented company, so it’s important to show that you have the skills and experience necessary to succeed in this role. When answering this question, make sure to highlight your communication and negotiation skills.

Example: “In my last position as an account manager for a copier repair service, I was tasked with increasing our client base by 10%. To do this, I met with several businesses within the area to see if they were interested in switching providers. After speaking with many business owners, I found out that most of them weren’t happy with their current provider. This gave me the opportunity to pitch my services and explain how we could help improve their office equipment. By the end of the year, I had successfully increased our client base by 15%.”

5. Why are you interested in working at Toshiba America Business Solutions?

This question is a great way for the interviewer to learn more about your background and how you came to apply for this position. Use your answer to highlight any personal or professional experiences that led you to want to work at Toshiba America Business Solutions.

Example: “I am interested in working at Toshiba America Business Solutions because I have always been passionate about technology, especially when it comes to office equipment. In my last job as an IT specialist, I was responsible for maintaining all of the computers and printers in my company’s offices. This experience has made me excited to continue learning about new technologies and implementing them into businesses.”

6. Tell me about a time when you made adjustments to your approach after receiving feedback from a customer.

This question can help interviewers learn more about your customer service skills and how you respond to constructive criticism. When answering, it can be helpful to mention a specific example of when you received feedback from a customer and what steps you took to improve your approach or actions in the future.

Example: “When I worked as an office manager at my previous job, I had a customer who was upset with our company’s customer service department because they were having trouble getting their copier fixed. After speaking with them, I realized that we hadn’t properly communicated the issue to the repair team. We then adjusted our communication methods so that customers would receive better information about their repairs.”

7. Explain how you would handle a situation if a client felt that their needs were not being met by the company.

This question is an opportunity to show your problem-solving skills and ability to work with clients. When answering this question, it can be helpful to provide a specific example of how you helped a client in the past.

Example: “In my previous position as a customer service representative for a software company, I had a client who was upset that they were not receiving their monthly updates on time. After speaking with them about the issue, we determined that there was a glitch in our system that prevented us from sending out the updates on time. We fixed the issue so that it would not happen again.”

8. Give us an example of a time where you went above and beyond for a customer.

Toshiba America Business Solutions wants to know that you are willing to go the extra mile for their customers. This is a great opportunity to show your customer service skills and willingness to help others.

Example: “When I worked at my previous job, we had a client who was having issues with his copier. He called in multiple times about it, but he wasn’t sure what the issue was. I offered to come out to his office to see if I could figure out what was wrong. When I arrived, I found that there were several issues with the machine. I stayed late into the night until I fixed all of the problems.”

9. Have you managed a field service team before? If so, how did you manage it?

Field service teams are groups of technicians who repair and maintain Toshiba products in the field. The interviewer may ask this question to learn more about your experience managing a team, as it’s an important skill for this role. If you haven’t managed a field service team before, you can talk about how you would do so if given the opportunity.

Example: “I have worked with field service teams before, but I’ve never been part of one myself. In my previous roles, I was responsible for hiring new technicians and training them on our equipment. I also helped resolve any issues they had while working in the field.”

10. Can you tell us about a time when you had to deal with a difficult customer?

Toshiba America Business Solutions wants to know how you handle challenging situations. This question can help them determine your problem-solving skills and ability to work with customers who are unhappy or dissatisfied. When answering this question, try to focus on the steps you took to resolve the situation.

Example: “I once had a customer who was upset because their copier broke down during an important presentation. I listened to what they were saying and asked questions to make sure I understood the issue. Then, I explained that Toshiba has a three-year warranty on all of its products. We would replace the copier at no cost to the customer. The customer seemed happy with my response.”

11. Are you comfortable managing multiple projects at once?

Toshiba America Business Solutions may ask this question to determine if you can handle the workload of their company. They want employees who are able to multitask and prioritize tasks effectively. In your answer, explain how you plan your time and manage multiple projects at once.

Example: “I am comfortable managing multiple projects at once because I have experience doing so in my previous role. At my last job, I was responsible for overseeing several different departments within our organization. This included hiring new staff members, training existing employees and developing budgets for each department. I enjoy being a part of an organization that has many moving parts.”

12. Provide an example of a project that required you to work collaboratively with a team.

Toshiba America Business Solutions is a company that values teamwork and collaboration. Your answer to this question should show the interviewer you are able to work well with others.

Example: “At my previous job, I worked on a team of five people who were responsible for developing new software features for our copiers. We met every week to discuss what we had accomplished during the past week and what challenges we faced. This helped us stay organized and ensured we all completed our tasks by the end of each week.”

13. What is your experience with video conferencing equipment?

Video conferencing equipment is a key component of Toshiba America Business Solutions’ products. The interviewer may ask you this question to learn about your experience with video conferencing and how it relates to the company’s products. Use your answer to highlight any relevant skills or experiences that relate to working for Toshiba America Business Solutions.

Example: “I have used video conferencing equipment in my previous job, where I was responsible for setting up and maintaining our conference room. This included installing new cameras when they broke and troubleshooting issues with the audio and video quality. I also had to make sure all employees knew how to use the equipment before meetings so we could start them on time.”

14. When was the last time you dealt with a hardware issue on a computer?

Toshiba America Business Solutions is a hardware manufacturer, so the interviewer may ask this question to gauge your experience with computers and other office equipment. Use your answer to highlight any computer repair or troubleshooting skills you have.

Example: “I’ve worked in IT for five years now, and I’ve had plenty of opportunities to fix computers and other devices. In my last job, I was responsible for maintaining all of our company’s computers and laptops. This included installing new software, fixing broken hardware components and resolving issues with connectivity.”

15. What do you think are important qualities to look for in employees who will be going into customers’ homes?

This question is a great way to show the interviewer that you understand what it’s like to be a customer and how important their customers are. Use your answer to highlight your interpersonal skills, ability to communicate effectively and your willingness to go above and beyond for customers.

Example: “I think it’s very important to have employees who are friendly, personable and willing to listen to customers’ needs. I also think it’s important to hire people who will treat customers with respect and kindness. When I was working as an administrative assistant at XYZ Company, I had a customer who was having trouble using her copier. She called in because she needed help figuring out how to use the scanner. I walked her through the steps of scanning and helped her figure out how to scan multiple pages.”

16. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to be prepared with an answer that shows your strengths while also being honest about any areas you need to improve. When answering this question, consider the job description and what skills are most relevant to the position.

Example: “My greatest strength is my attention to detail. I am very thorough when completing projects, which helps me ensure all tasks are completed accurately. My weakness is that sometimes I get so focused on getting work done that I forget to take breaks. This can lead to feeling overwhelmed at times, but I’m working on making sure I take regular breaks throughout the day.”

17. What has been your most successful sale?

This question is a great way to learn more about your potential employer’s products and services. It also gives you the opportunity to show how you can sell effectively. When answering this question, it can be helpful to mention what made that sale so successful.

Example: “My most successful sale was when I sold an office manager on our new line of printers. The company had been using older models for years, but they were having trouble with them. They needed something reliable, but didn’t want to spend too much money. I showed them some of our newer models and explained why they would save them money in the long run. They ended up purchasing three new printers.”

18. How well does your schedule allow you to meet customer needs?

Toshiba America Business Solutions is a company that focuses on customer service. The interviewer may ask this question to see if you can meet the needs of customers and clients in a timely manner. Use your answer to show how you prioritize meeting deadlines and ensuring quality work.

Example: “I have always been someone who prioritizes my client’s needs over my own. I know that when I am able to provide excellent customer service, it leads to more sales for the company. In my last position, I was responsible for managing our social media accounts. When I noticed that we were getting negative feedback from some of our followers, I worked with my team to create new content that would help us improve our reputation.”

19. What type of companies do you feel are good targets for our products?

Toshiba America Business Solutions wants to know that you understand the types of businesses that would benefit from their products. When answering this question, it can be helpful to mention a specific type of business and how Toshiba’s products could help them.

Example: “I think small-to-medium sized companies are great targets for Toshiba’s products because they offer affordable solutions without sacrificing quality. For example, I worked with a local restaurant owner who was looking for a new copier. He had been using an older model but needed something more efficient. We recommended one of our mid-range models, which he purchased and has been using ever since.”

20. Which type of product/service do you feel we should focus on growing next year?

This question is a great way to show your knowledge of the company and its products. It also allows you to demonstrate your creativity, problem-solving skills and ability to think critically about business operations.

Example: “I believe Toshiba should focus on growing its line of digital copiers. The market for these machines has been steadily increasing over the past few years, and I feel that Toshiba’s brand recognition in this area would allow it to capture more of the market share. This could lead to increased revenue and profits.”