Resume

Tour Operator Resume Example & Writing Guide

Use this Tour Operator resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Tour operators plan and coordinate travel itineraries for groups or individuals. They typically work with travel agencies or companies to plan tours of varying lengths and complexity, from luxury cruises to budget-friendly trips abroad.

Tour operators are responsible for everything from booking flights and hotels to organizing sightseeing excursions and activities. They coordinate with vendors to ensure that all the necessary travel documentation is in order, and they might even help set up group travel insurance policies.

And because tour operators work with so many different types of clients—families, groups of friends, business travelers, etc.—they need to be skilled communicators who can cater to diverse needs and preferences.

Here are some tips and an example to help you write a tour operator resume that hiring managers will love.

James Smith
Houston, TX | (123) 456-7891 | [email protected]
Summary

Seasoned tour operator with more than 10 years of experience in the travel industry. Proven success in developing and managing tour programs, negotiating contracts with suppliers, and creating unforgettable customer experiences. Passionate about travel and seeking an opportunity to share my love of the world with others.

Education
University of Texas at Austin Jun '10
B.A. in Business Administration
Experience
Company A, Tour Operator Jan '17 – Current
  • Managed a team of 10+ tour guides and drivers to provide the best customer service possible
  • Created itineraries for customers based on their interests, budget, and time available
  • Provided information about local attractions, restaurants, hotels, etc., as well as directions and instructions for transportation options (bus/train/flight)
  • Communicated with customers via email or phone regarding trip details such as arrival times at bus stations or airports
  • Assisted in marketing company by posting photos and videos online to social media platforms like Facebook & Instagram
Company B, Tour Operator Jan '12 – Dec '16
  • Created itineraries for each tour, including transportation arrangements and accommodations based on the client’s budget
  • Coordinated with local vendors to ensure that all tours had a positive experience from start to finish
  • Managed an average of 10 clients per day, ensuring they were comfortable throughout their stay in the area
  • Ensured that all tours left on time by being punctual and prepared at all times
  • Maintained a clean office space as well as vehicles used for touring purposes
Company C, Tour Guide Jan '09 – Dec '11
  • Created and led tours of the city, pointing out historical landmarks and interesting facts about the area.
  • Organized and managed logistics for tours, including booking transportation and making sure all necessary supplies were on hand.
  • Responded to customer inquiries and provided excellent customer service to ensure a positive experience for all tour participants.
Certifications
  • International Tour Operator Certification
  • Certified Travel Counselor
  • Certified Travel Agent
Skills

Industry Knowledge: Scheduling, Supply Chain Management, Sales, Marketing, Customer Service, Accounting, Project Management, Operations Management
Technical Skills: SAP, Oracle, Microsoft Office Suite, Salesforce, Xero, Quickbooks, Concur, Expedia, Google Docs, Google Analytics, TripAdvisor, Airbnb, Trello, Asana
Soft Skills: Communication, Customer Service, Teamwork, Leadership, Problem-Solving, Time Management, Decision Making

How to Write a Tour Operator Resume

Here’s how to write a tour operator resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to simply list your responsibilities. But that’s not enough to make a strong impression. Instead, you should use your bullet points to demonstrate your value by using specific numbers, statistics, and examples.

For example, rather than saying you “managed travel agency accounts,” you could say that you “increased travel agency revenue by 15% in first year through improved customer service and new product offerings.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work.

Identify and Include Relevant Keywords

When you submit your resume online, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for specific terms related to the job opening in order to determine whether or not you are a good fit. If your resume doesn’t include enough of the right keywords, your application might not make it past the initial screening process.

The best way to identify the right keywords is to take a close look at the job posting and identify words or phrases that are repeated. Then, use those same terms on your resume. Here are some common tour operator keywords:

  • Travel
  • Tourism
  • Travel & Tourism
  • Tourism Management
  • Hotel Management
  • Time Management
  • Event Management
  • Teamwork
  • Social Media
  • Communication
  • Public Speaking
  • Customer Service
  • Event Planning
  • Sales
  • Organization Skills
  • Leadership
  • Customer Satisfaction
  • Negotiation
  • Research
  • Problem Solving
  • Tourism Marketing
  • Strategic Planning
  • Business Strategy
  • Business Planning
  • Corporate Travel
  • Team Building
  • Sales Management
  • Marketing Strategy
  • Tourism Information
  • Airline Ticketing

Showcase Your Technical Skills

As a tour operator, you need to be proficient in a variety of software programs in order to effectively plan and manage tours. This might include programs like Microsoft Office Suite, Google Suite, and social media platforms. Additionally, you should be familiar with specific software programs relevant to the tourism industry, such as tour management software and online booking platforms.

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