Tow Truck Dispatcher Resume Example & Writing Guide

Use this Tow Truck Dispatcher resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

If you love working with people and are good at organizing projects, you might be a good fit for a job as a tow truck dispatcher. As a dispatcher, you’ll be responsible for coordinating the towing services of your company with customers who need help.

If you’re looking for a new job as a dispatcher or just want to add “dispatcher” to your resume for the first time, here are some tips for writing a great dispatcher resume plus an example for reference.

James Smith
New York City, NY | (123) 456-7891 | [email protected]

Energetic and customer-focused dispatcher with 5+ years of experience in the towing and automotive industry. Demonstrated ability to manage workflow, prioritize jobs, and maintain a positive attitude under pressure. Seeking a position that will allow me to use my skills and knowledge to help customers and the company I work for reach their goals.

Abraham Lincoln High School Jun '08
High School Diploma
Company A, Tow Truck Dispatcher Jan '17 – Current
  • Managed the dispatch of tow trucks to ensure that all calls are handled in a timely manner and ensured proper documentation for each call.
  • Maintained knowledge of local streets, highways, bridges, interstates, etc., as well as locations of gas stations and repair shops.
  • Assisted with training new dispatchers on procedures and policies regarding vehicle recovery operations.
  • Provided information to customers about their vehicles’ location when they are towed or transported by trucking companies.
  • Communicated with drivers via radio/phone during emergency situations such as accidents or breakdowns to provide assistance and direction where needed.
Company B, Tow Truck Dispatcher Jan '12 – Dec '16
  • Assisted in the development of a new system that improved customer service by 25% and reduced operating costs
  • Maintained an accurate record of all tows, including vehicle information, location towed from, time and date of tow and cost
  • Operated as a liaison between customers and management to ensure complete satisfaction with services rendered
  • Ensured that company vehicles were safely operated at all times while on duty (safety first!)
  • Drove trucks to pick up stranded or disabled vehicles for transport to repair facilities
Company C, Dispatcher Jan '09 – Dec '11
  • Answered emergency and non-emergency calls and dispatched police, fire, and medical personnel as appropriate.
  • Monitored radio traffic and updated status of personnel and units in the field.
  • Maintained accurate records of all calls and dispatched units.

Industry Knowledge: Dispatching, Dispatch Software, Vehicle Maintenance, Vehicle Operation, Customer Service, Logistics
Technical Skills: Microsoft Office Suite, Google Maps, Google Earth, GPS, TOWTruckDispatch Software
Soft Skills: Communication, Leadership, Problem-Solving, Teamwork, Attention to Detail, Critical Thinking, Leadership

How to Write a Tow Truck Dispatcher Resume

Here’s how to write a tow truck dispatcher resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters will see. And since they’re so important, it’s crucial that you use them to your advantage.

The best way to do that is to use them to demonstrate your experience and skills. So rather than saying you “managed dispatch team,” you could say you “managed dispatch team to reduce average response time from 15 minutes to less than 10 minutes, resulting in a 20% increase in customer satisfaction ratings.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work.

Identify and Include Relevant Keywords

When you submit your resume online, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for specific terms related to the job opening in order to determine whether or not your skills and experience are a match. If your resume doesn’t include enough of the right keywords, your application might not make it past the initial screening process.

One way to make sure you have the right keywords on your resume is to take a look at some of the common keywords used in tow truck dispatcher job postings and add them where they fit. Here are a few examples:

  • Dispatching
  • Teamwork
  • Customer Service
  • Microsoft Access
  • Logistics Management
  • Negotiation
  • Operations Management
  • Warehouse Operations
  • Transportation
  • Management
  • Strategic Planning
  • Dispatching Services
  • SAP Products
  • Leadership
  • Transportation Management
  • Customer Satisfaction
  • Project Planning
  • Time Management
  • Phone Etiquette
  • Sales
  • Communication
  • Customer Support
  • Team Leadership
  • Stock Control
  • Operating Systems
  • Problem Solving
  • Organization Skills
  • Planning
  • Social Media

Showcase Your Technical Skills

Tow truck dispatchers need to be proficient in the use of software programs that dispatch tow trucks to service calls. They also need to be able to use GPS systems to track the location of tow trucks and their drivers. Additionally, tow truck dispatchers need to be familiar with the streets and highways in their service area.


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