Tow Truck Dispatcher Resume Example & Writing Guide
Use this Tow Truck Dispatcher resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
If you love working with people and are good at organizing projects, you might be a good fit for a job as a tow truck dispatcher. As a dispatcher, you’ll be responsible for coordinating the towing services of your company with customers who need help.
If you’re looking for a new job as a dispatcher or just want to add “dispatcher” to your resume for the first time, here are some tips for writing a great dispatcher resume plus an example for reference.
How to Write a Tow Truck Dispatcher Resume
Here’s how to write a tow truck dispatcher resume of your own.
Write Compelling Bullet Points
Bullet points are the most important part of your resume because they’re the first thing recruiters will see. And since they’re so important, it’s crucial that you use them to your advantage.
The best way to do that is to use them to demonstrate your experience and skills. So rather than saying you “managed dispatch team,” you could say you “managed dispatch team to reduce average response time from 15 minutes to less than 10 minutes, resulting in a 20% increase in customer satisfaction ratings.”
The second bullet point is much stronger because it provides specific details about what you did and the results of your work.
Identify and Include Relevant Keywords
When you submit your resume online, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for specific terms related to the job opening in order to determine whether or not your skills and experience are a match. If your resume doesn’t include enough of the right keywords, your application might not make it past the initial screening process.
One way to make sure you have the right keywords on your resume is to take a look at some of the common keywords used in tow truck dispatcher job postings and add them where they fit. Here are a few examples:
- Dispatching
- Teamwork
- Customer Service
- Microsoft Access
- Logistics Management
- Negotiation
- Operations Management
- Warehouse Operations
- Transportation
- Management
- Strategic Planning
- Dispatching Services
- SAP Products
- Leadership
- SAP ERP
- Transportation Management
- Customer Satisfaction
- Project Planning
- Time Management
- Phone Etiquette
- Sales
- Communication
- Customer Support
- Team Leadership
- Stock Control
- Operating Systems
- Problem Solving
- Organization Skills
- Planning
- Social Media
Showcase Your Technical Skills
Tow truck dispatchers need to be proficient in the use of software programs that dispatch tow trucks to service calls. They also need to be able to use GPS systems to track the location of tow trucks and their drivers. Additionally, tow truck dispatchers need to be familiar with the streets and highways in their service area.