25 Underwriting Assistant Interview Questions and Answers

An underwriting assistant is a key member of an insurance company’s underwriting team. This position is responsible for reviewing and analyzing insurance applications and providing support to the underwriters.

If you’re looking for an insurance underwriting assistant job, you’ll likely need to go through a job interview. To help you prepare for the interview, we’ve put together a list of common underwriting assistant interview questions and answers.

1. Are you comfortable working with a team of underwriters to handle the workload?

The interviewer may ask this question to determine if you’re comfortable working with others and how well you collaborate. Your answer should show that you enjoy teamwork, are willing to share your ideas and can communicate effectively with others.

Example: “Absolutely! I have extensive experience working with teams of underwriters on a variety of projects. I am comfortable taking initiative and leading the team when needed, as well as being an active participant in collaboration and problem-solving. My ability to communicate effectively and efficiently ensures that all tasks are completed accurately and on time. I also take pride in my attention to detail, which is essential for ensuring accuracy in underwriting decisions. Finally, I’m very organized and can easily manage multiple projects at once while meeting deadlines.”

2. What are some of the most important skills for an underwriting assistant to have?

This question can help the interviewer determine if you have the skills necessary to succeed in this role. When answering, it can be helpful to mention a few of your strongest skills and how they relate to underwriting assistant duties.

Example: “As an experienced Underwriting Assistant, I believe that the most important skills for this role are excellent communication and organizational abilities. Having strong written and verbal communication skills is essential in order to effectively communicate with clients, underwriters, and other stakeholders throughout the process. It’s also important to be organized and detail-oriented when it comes to paperwork and documentation, as accuracy is key in this field.

In addition, having a good understanding of insurance policies and regulations is critical for success in this position. Being able to interpret complex policy language and apply it to individual cases is a must. Finally, being able to work independently and manage multiple tasks simultaneously is necessary in order to meet deadlines and stay on top of all the details involved in each case.”

3. How would you handle working with a customer who is unhappy about a claim decision?

An interviewer may ask you this question to assess your customer service skills. They want to know that you can empathize with customers and help them understand the claims process. In your answer, try to show that you are willing to go above and beyond for customers.

Example: “If I were working with a customer who was unhappy about a claim decision, my first priority would be to listen to their concerns and understand why they are dissatisfied. After understanding the issue, I would explain the reasoning behind the decision in a clear and concise manner while making sure to remain professional and courteous. I believe that it is important to empathize with the customer and show them that you understand their frustration.

I would then work with the customer to identify potential solutions or alternatives that could help resolve the situation. If no resolution can be reached, I would ensure that the customer understands the process for filing an appeal and provide any necessary documentation needed to do so. Finally, I would follow up with the customer after the appeal has been processed to make sure that their needs have been met and that they are satisfied with the outcome.”

4. What is your experience with using insurance software?

The interviewer may ask this question to learn about your experience with the software they use at their company. If you have no prior experience, consider asking them what type of software they use and if you can get training before starting.

Example: “I have extensive experience working with insurance software. I am very familiar with the most popular programs used in the industry, such as Applied Epic and TAM. I have been using these programs for over five years to process underwriting applications, review policies, and manage customer accounts.

In addition, I am also proficient in creating reports and analyzing data from the software. I understand how to use the various features of the software to generate accurate and timely reports that can be used to make informed decisions. I am also comfortable troubleshooting any issues that may arise while using the software.”

5. Provide an example of a time when you had to research a claim and determine its validity.

This question can help the interviewer determine your critical thinking skills and ability to analyze information. Use examples from previous work experience or explain how you would approach this task if it’s something you’ve never done before.

Example: “I recently had to research a claim for an insurance policy. The customer was claiming that their property had been damaged by a storm and they wanted the company to cover the costs of repairs. I began by researching the weather conditions in the area at the time of the incident, as well as any reports from local news outlets. After verifying that there had indeed been a storm in the area, I then looked into the specifics of the policy to determine if it covered damage caused by storms. Finally, I contacted the customer to get more information about the extent of the damage and verify that all necessary steps had been taken to mitigate further losses. After reviewing all the evidence, I concluded that the claim was valid and recommended that the company cover the cost of repairs.”

6. If you could change one thing about the underwriting process, what would it be?

This question helps employers determine your level of experience and how you would improve the underwriting process. When answering this question, it can be helpful to mention a specific change that you have already implemented in your current role or discuss an idea for improvement.

Example: “If I could change one thing about the underwriting process, it would be to streamline the communication between all parties involved. As an Underwriting Assistant, I understand that effective communication is key in order to ensure accuracy and efficiency throughout the entire process. By having a system in place that allows for quick and easy communication between the underwriter, client, insurer, and other stakeholders, we can reduce the amount of time spent on each individual case and increase overall productivity. Furthermore, this streamlined communication will also help to eliminate any potential misunderstandings or discrepancies that may arise during the process.”

7. What would you do if you made a mistake while processing a claim?

Employers ask this question to make sure you know how to take responsibility for your actions and learn from them. In your answer, explain what steps you would take to fix the mistake and ensure it doesn’t happen again.

Example: “If I made a mistake while processing a claim, the first thing I would do is take responsibility for my error. I understand that mistakes can happen and it’s important to own up to them. After acknowledging my mistake, I would then work quickly to identify what went wrong and come up with a plan of action to fix the issue. Depending on the severity of the mistake, this could involve consulting with other members of the team or reaching out to the customer directly to explain the situation. Finally, I would make sure to document the entire process so that similar issues can be avoided in the future.”

8. How well do you understand the different types of insurance policies and the industries they cover?

The interviewer may ask you a question like this to assess your knowledge of the insurance industry and how it works. Use examples from your experience working in an underwriting department or as an underwriter’s assistant to highlight your expertise with different types of policies, such as life insurance, health insurance and property insurance.

Example: “I have a comprehensive understanding of the different types of insurance policies and the industries they cover. I have worked as an Underwriting Assistant for over five years, so I am very familiar with the various types of insurance policies available to customers. For example, I understand the differences between life, health, auto, and property insurance policies, and how each type can be tailored to meet specific needs.

Additionally, I have experience working with clients from many different industries, including manufacturing, retail, hospitality, and construction. This has allowed me to gain insight into the unique risks associated with each industry and how best to manage them through appropriate coverage. I also stay up-to-date on changes in the insurance industry, such as new regulations or products, so that I can provide my clients with the most accurate information possible.”

9. Do you have experience processing claims for workers’ compensation or liability claims?

This question can help the interviewer determine if you have experience working in an underwriting environment. If you do, they may ask you to describe a time when you processed claims for workers’ compensation or liability claims. If you don’t have experience processing these types of claims, they may ask you to explain what you would do if you were tasked with this responsibility.

Example: “Yes, I have experience processing claims for workers’ compensation and liability claims. In my current role as an Underwriting Assistant, I am responsible for reviewing and analyzing policy documents to ensure accuracy and compliance with state regulations. I also review and process incoming claims, including those related to workers’ compensation or liability. My duties include verifying the validity of the claim, collecting all relevant information needed to make a decision, and preparing reports for underwriters. I have developed strong analytical skills that allow me to quickly assess claims and determine if they meet the criteria for approval or denial. I am confident in my ability to accurately process claims for both workers’ compensation and liability.”

10. When reviewing a claim, what is your process for determining liability?

This question can help the interviewer understand your decision-making process and how you apply it to a specific task. Use examples from previous experience to highlight your critical thinking skills, problem-solving abilities and attention to detail.

Example: “When reviewing a claim, I follow a systematic process to determine liability. First, I review the policy documents and any relevant legal information to ensure that all parties involved are covered under the policy. Next, I assess the facts of the case and analyze the evidence presented by both sides. This includes examining witness statements, medical records, police reports, and other documentation. Finally, I make an informed decision based on my analysis of the available evidence and the terms of the policy. My goal is always to reach a fair conclusion that is in line with the law and the policy provisions.”

11. We want to improve our customer service. Tell me about a strategy you would use to do that.

Customer service is an important aspect of any business, and underwriters often interact with customers. An interviewer may ask this question to learn more about your customer service skills and how you would help improve their company’s customer service. In your answer, try to explain what steps you would take to ensure the company provides excellent customer service.

Example: “My strategy for improving customer service would be to focus on providing a personalized experience. I believe that customers should feel like they are being heard and understood, so I would start by making sure that all customer inquiries are responded to in a timely manner. This means having an efficient system in place to track and respond to customer requests quickly.

I would also work to ensure that our customer service team is well-trained and knowledgeable about the products and services we offer. This way, when customers have questions or need help with something, they can get accurate answers right away. Finally, I think it’s important to build relationships with customers and make them feel valued. This could include sending out thank you notes after purchases, offering discounts or promotions, and following up to see how their experience was. By taking these steps, I am confident that we can improve our customer service.”

12. Describe your experience working with insurance databases.

This question can help the interviewer determine your experience with insurance databases and how you use them. Use examples from previous work to describe what types of information you’ve researched, how you accessed it and how you used that data in your daily tasks.

Example: “I have extensive experience working with insurance databases. In my current role as an Underwriting Assistant, I am responsible for managing and updating the company’s database of policies, claims, and customer information. I use a variety of software programs to ensure that all data is accurate and up-to-date.

In addition, I also work closely with our underwriters to make sure that any changes or updates are properly documented in the system. This includes ensuring that all policyholders receive their updated documents in a timely manner. I have become very familiar with the different types of databases used by the industry, such as those used for rating and underwriting purposes.”

13. What makes you a good fit for this position?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. Before your interview, make a list of reasons why you are the best candidate for this role. Think about what skills you have that match the job description and emphasize any relevant experience or education.

Example: “I believe I am the perfect fit for this position because of my extensive experience in underwriting. For the past three years, I have worked as an Underwriting Assistant at a large insurance company. During that time, I gained valuable knowledge and expertise in all aspects of underwriting including risk assessment, policy analysis, and customer service.

In addition to my professional experience, I also possess strong analytical skills which are essential for success in this role. I am able to quickly analyze complex data sets and make informed decisions based on the information provided. This allows me to identify potential risks and develop strategies to mitigate them.

Furthermore, I am highly organized and detail-oriented. I take pride in ensuring accuracy and consistency in all my work. My excellent communication skills enable me to effectively collaborate with colleagues and customers alike.”

14. Which insurance companies have you worked with in the past?

This question can help the interviewer determine if you have experience working with their company. It also helps them understand your level of commitment to the industry and how long you’ve been in it. When answering this question, list companies that are similar to the one you’re interviewing for.

Example: “I have worked with a variety of insurance companies in the past. I have experience working with large national carriers such as Allstate, State Farm, and Progressive, as well as regional carriers like Amica and Liberty Mutual. I am also familiar with specialty insurers such as Chubb and Travelers.

My experience has given me an understanding of how different types of policies work and how to best serve customers. I understand the importance of providing accurate information to underwriters so they can make informed decisions. I am confident that my knowledge and skills will be beneficial to your team.”

15. What do you think is the most important aspect of customer service?

Customer service is an important part of any role in the financial industry. Employers ask this question to make sure you understand how important it is to provide excellent customer service to their clients. In your answer, explain what makes good customer service and give an example of a time when you provided great customer service.

Example: “I believe the most important aspect of customer service is providing a personalized experience. Customers want to feel like they are being heard and that their individual needs are being taken into consideration. As an Underwriting Assistant, I understand the importance of building relationships with customers and tailoring my approach based on their unique situation. I strive to provide excellent customer service by taking the time to listen to customers, understanding their needs, and offering solutions that meet those needs.

I also think it’s important to be proactive when it comes to customer service. This means anticipating potential issues before they arise and proactively addressing them. By staying ahead of any problems or concerns, I can ensure that customers have a positive experience with our services. Finally, I believe in maintaining open communication with customers throughout the process so that they always know what to expect.”

16. How often do you make mistakes when typing?

Typing mistakes can be a common occurrence for many people, but the interviewer may want to know how you handle them. If you have made typing errors in the past, consider describing what steps you took to correct your mistake and prevent it from happening again.

Example: “I understand the importance of accuracy when it comes to typing, so I strive for perfection in all my work. That said, I am human and do make mistakes from time to time. However, I take great care to double-check my work before submitting it, which helps me catch any errors that may have been made. I also use a variety of tools such as spell checkers and grammar checkers to help ensure accuracy. Finally, if I ever find myself stuck on a particular task or project, I’m not afraid to ask for help or advice from colleagues who may be more experienced than me.”

17. There is a typo on a policy that has already been mailed to the customer. What would you do?

This question is a great way to test your attention to detail and ability to solve problems. In your answer, you can describe the steps you would take to fix the typo and how it will benefit the customer.

Example: “If I noticed a typo on a policy that has already been mailed to the customer, my first step would be to contact the customer and explain the situation. I would apologize for any inconvenience caused by the error and offer to send out a corrected version of the policy as soon as possible.

Next, I would work with the underwriting team to ensure that all necessary paperwork is in order and that the new policy accurately reflects the customer’s needs. Finally, I would make sure that the customer receives the corrected policy quickly and efficiently.”

18. How quickly are you able to process claims?

This question can help the interviewer determine how well you work under pressure and how quickly you can complete tasks. Your answer should show that you are able to process claims in a timely manner while still maintaining accuracy.

Example: “I am a highly organized and efficient Underwriting Assistant, with the ability to process claims quickly and accurately. I have extensive experience in this field, having worked as an Underwriting Assistant for over five years. During that time, I have developed strong skills in reviewing and analyzing policy documents, assessing risk factors, and making sound underwriting decisions. My attention to detail ensures that all paperwork is completed correctly and on time. I also stay up-to-date on industry trends and changes, so I can provide accurate advice to clients. In addition, I’m comfortable working independently or collaborating with other team members to ensure the best possible outcome. With my knowledge and experience, I’m confident I could help your organization process claims efficiently and effectively.”

19. Describe a time when you had to meet a tight deadline.

This question can help the interviewer understand how you handle pressure and whether you are able to meet deadlines. When answering this question, it can be helpful to mention a specific time when you met a deadline successfully and what steps you took to ensure that you finished on time.

Example: “At my previous job, I had to write an entire underwriting report in one night because our manager was out of town. I started working at 5 p.m. and didn’t finish until 2 a.m., but I managed to get everything done by the morning. My coworkers were impressed with how quickly I got the work done.”

Example: “I recently had to meet a tight deadline while working as an Underwriting Assistant. I was tasked with reviewing and approving several insurance policies for a client in a short amount of time. To ensure that the job was completed on time, I created a timeline and broke down each task into smaller steps. This allowed me to keep track of my progress and stay organized. I also delegated some tasks to other team members so that we could work together to complete the project quickly. In the end, we were able to finish the project ahead of schedule and our client was very pleased with the results.”

20. How familiar are you with insurance regulations and compliance issues?

The interviewer may ask this question to assess your knowledge of the industry’s regulations and compliance issues. This can help them determine whether you have enough experience with these processes to be successful in this role. In your answer, try to show that you understand how important it is to follow regulations and comply with company policies.

Example: “I am very familiar with insurance regulations and compliance issues. I have been working as an Underwriting Assistant for the past five years, so I understand the importance of staying up to date on all current laws and regulations in order to ensure that our company is compliant. During my time in this role, I have had the opportunity to work closely with underwriters and other professionals to review policies and contracts to make sure they meet all requirements. In addition, I have also attended several seminars and workshops related to insurance regulations and compliance issues to further expand my knowledge. Finally, I stay abreast of any changes or updates to existing regulations by regularly reading industry publications and attending webinars.”

21. Are you comfortable working in a fast-paced environment?

Employers ask this question to make sure you’re comfortable with the pace of their work environment. They want to know that you can handle a lot of information at once and still meet deadlines. In your answer, explain how you’ve handled similar situations in the past. If you haven’t worked in a fast-paced environment before, talk about how you would adapt to it.

Example: “Absolutely! I thrive in a fast-paced environment. In my current role as an Underwriting Assistant, I have had to quickly adjust to changing deadlines and priorities while still maintaining accuracy in all of my work. I am able to stay organized and prioritize tasks efficiently so that I can meet tight deadlines. I also enjoy the challenge of working under pressure and take pride in being able to deliver quality results even when the timeline is short.”

22. What steps do you take to ensure accuracy in the underwriting process?

The interviewer may ask this question to assess your attention to detail and ensure that you can perform the job’s responsibilities accurately. In your answer, describe a time when you noticed an error in a colleague’s work and how you helped them correct it.

Example: “Accuracy is essential in the underwriting process, and I take several steps to ensure that accuracy is maintained. First, I review all documents thoroughly before submitting them for approval. This includes double-checking calculations and verifying information with other sources. I also stay up to date on any changes to regulations or policies that could affect the underwriting process. Finally, I always keep an open line of communication with my team so that we can discuss any potential issues and come up with solutions quickly. By taking these steps, I am able to maintain a high level of accuracy throughout the entire underwriting process.”

23. How would you handle a situation where two customers have conflicting information on their policies?

This question can help the interviewer assess your problem-solving skills and ability to work with customers. Use examples from previous experience where you helped resolve a conflict between two parties or helped them understand why their information was incorrect.

Example: “If I were faced with a situation where two customers had conflicting information on their policies, my first step would be to investigate the issue. I would review both customer’s policies and any documentation that is available in order to determine which policy is correct. If there is still some discrepancy between the two policies, I would then reach out to each customer individually to discuss the details of their policy and try to come to an agreement.

I understand how important it is for customers to have accurate policies, so I would make sure to take all necessary steps to ensure that the right policy was being applied. I am also comfortable communicating with customers directly, so I would use this opportunity to explain the process to them and answer any questions they may have. Finally, I would document all of the conversations and decisions made during the process in order to keep track of the resolution.”

24. Tell me about a difficult customer that you’ve dealt with in the past and how you handled it.

An interviewer may ask this question to see how you handle conflict and stress. This is an opportunity for you to show your problem-solving skills, communication abilities and ability to work with others.

Example: “I recently had a difficult customer who was very unhappy with the underwriting process. They were frustrated that their application wasn’t being processed quickly enough and wanted to know why it was taking so long. I took the time to explain the process in detail, including all of the steps involved and how each step contributes to the overall timeline. I also provided them with updates on the progress of their application as it moved through the system. In the end, they understood the process better and felt more comfortable with the timeline. My approach ensured that the customer’s needs were met while still adhering to our company’s policies and procedures.”

25. Do you have any experience managing or training new employees?

This question can help the interviewer determine your leadership skills and ability to train others. Use examples from previous work experiences where you helped new employees learn about their job duties or trained them on a specific software program.

Example: “Yes, I do have experience managing and training new employees. During my previous role as an Underwriting Assistant, I was responsible for onboarding and training new hires. I developed a comprehensive training program that included both classroom instruction and hands-on practice with real-world scenarios. This allowed the new hires to gain practical knowledge of the job quickly and efficiently.

I also provided ongoing support and guidance to ensure they were comfortable in their roles. I held regular one-on-one meetings to discuss any issues or concerns they had and offered advice on how to best handle them. My goal was to create an environment where everyone felt supported and could learn from each other.”