Career Development

What Does a Unit Clerk Do?

Find out what a unit clerk does, how to get this job, and what it takes to succeed as a unit clerk.

The role of a clerk is one that requires attention to detail and accuracy. They are often the frontline employees who interact with customers on a daily basis, handling their requests and resolving issues in an efficient manner.

Clerks may work in a variety of industries, from retail stores to hospitals or government agencies. Regardless of where they work, they all have one thing in common: they provide valuable customer service by helping people find what they’re looking for and answering any questions they might have along the way.

Unit Clerk Job Duties

A unit clerk typically has a wide range of responsibilities, which can include:

  • Assisting in the development of policies, procedures, and workflows to ensure efficient operations
  • Providing clerical support and performing other administrative tasks to help facilitate department activities
  • Coordinating with other departments to ensure the efficient flow of information or materials
  • Taking notes during meetings or other events to ensure that all decisions are documented correctly
  • Creating or updating records such as budgets, meeting minutes, personnel files, or employee performance reviews
  • Maintaining databases of information regarding clients or patients in order to facilitate communication between departments within an organization
  • Receiving incoming calls from patients or clients, responding to their questions or concerns, and scheduling appointments
  • Greeting clients and providing them with information about their appointments or case status
  • Monitoring incoming mail for key documents and contacting senders if there are issues with delivery times or content

Unit Clerk Salary & Outlook

The salary of a unit clerk can vary depending on their level of education and experience, the size of the hospital or medical facility they work in, and the geographic location of their job.

  • Median Annual Salary: $31,228 ($15.01/hour)
  • Top 10% Annual Salary: $67,000 ($32.21/hour)

The employment of clerks is expected to decline over the next decade.

Employment growth for these workers has been slower than average over the past decade, as more businesses have automated some clerical tasks, such as data entry and word processing. As a result, fewer clerks are needed to do the same amount of work. In addition, the increasing use of mobile and cloud computing is expected to allow some clerks to work remotely, reducing the need for some of these workers in traditional office settings.

Unit Clerk Job Requirements

A unit clerk typically needs to have the following qualifications:

Education: Most employers require unit clerks to have a high school diploma or equivalent. Some employers prefer an associate’s degree or a certificate in business administration. Taking courses in computer software, such as word processing and spreadsheet software, can help you prepare for a unit clerk position.

Training & Experience: Most employers will provide on-the-job training for unit clerks. This training will teach the unit clerk how to complete their daily tasks and responsibilities. Training may last for a few days to a few weeks, depending on the company and the position.

Certifications & Licenses: While certifications are not usually required for a unit clerk position, they can help you become a more competitive candidate when applying for jobs.

Unit Clerk Skills

Unit clerks need the following skills in order to be successful:

Communication: Communication is the act of exchanging information. As a unit clerk, you may need to communicate with other staff members, customers and supervisors. It’s important to be able to speak clearly and concisely to ensure everyone understands you. You can also use written communication, such as emails, to communicate with others.

Organization: Organization is another skill that can help you be a better unit clerk. You may be responsible for keeping track of many records and files, so having strong organizational skills can help you keep everything in its proper place. You can also use organization skills to keep track of your work schedule, the supplies you need to order and other important information.

Attention to detail: Staying organized and having attention to detail can help you be a more efficient unit clerk. You may be responsible for keeping track of a large amount of paperwork, so having these skills can help you sort and file documents correctly and ensure you don’t lose any paperwork. Attention to detail can also help you be more accurate when entering data into a computer system, which can help you save time and resources.

Problem-solving: Problem-solving skills can help you identify and resolve issues in your workplace. You can use problem-solving skills to help you handle any challenges you face in your role as a unit clerk, such as when you need to find a solution to a supply shortage or when you need to find a way to keep your records organized.

Computer skills: Computer skills are also important for unit clerks. Many of the tasks they perform are done on a computer, including entering data, processing transactions and accessing files. Having strong computer skills can help you complete your work more efficiently and quickly.

Unit Clerk Work Environment

Unit clerks work in hospitals, clinics, and other medical facilities. They typically work a regular 40-hour week, although they may be required to work evenings, weekends, and holidays. They spend most of their time sitting at a desk or computer terminal, although they may be required to walk or stand for long periods of time. They may also be required to lift and carry heavy medical supplies and equipment. Unit clerks have a high level of contact with patients, families, and medical staff and must be able to deal with them in a professional and courteous manner.

Unit Clerk Trends

Here are three trends influencing how unit clerks work. Unit clerks will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Growth of Remote Work

The growth of remote work is a trend that is quickly gaining popularity among businesses and employees alike. This is due to the many benefits that it offers, such as reduced costs, increased productivity, and greater employee satisfaction.

Unit clerks can take advantage of this trend by becoming proficient in remote work management tools, such as Slack and Google Docs. They can also learn how to manage teams that are spread out across different locations.

More Use of Technology

As technology continues to evolve, unit clerks will need to adapt and use it more often in their jobs. This includes using software to automate tasks, such as data entry, and using mobile devices to access information on the go.

By learning how to use technology in their jobs, unit clerks can become more efficient and productive. They can also make themselves more marketable to employers who are looking for professionals who are comfortable with new technologies.

Greater Focus on Patient Satisfaction

As hospitals and clinics focus on patient satisfaction, unit clerks will need to be able to provide excellent customer service.

This means that unit clerks will need to be familiar with common procedures and policies, as well as how to handle difficult situations. In addition, they will need to be able to communicate effectively with patients and their families.

How to Become a Unit Clerk

A career as a unit clerk can be both rewarding and lucrative. As a unit clerk, you’ll have the opportunity to work in a variety of settings, including hospitals, clinics, laboratories, and other healthcare facilities. You’ll also have the chance to work with a range of patients, from newborns to elderly people.

To become a unit clerk, you’ll need to complete an accredited training program. Many programs offer online courses that are convenient for working professionals. Additionally, many employers offer on-the-job training to help new unit clerks get started.

Advancement Prospects

Unit clerks who have completed a postsecondary certificate or diploma program may be eligible for positions as medical office assistants or medical secretaries. With experience, unit clerks may advance to positions such as medical office manager or health information manager. Some unit clerks may also choose to become self-employed.

Unit Clerk Job Description Example

At [CompanyX], we provide high-quality patient care by maintaining a well-organized and efficient unit. We’re looking for a unit clerk to join our team and help us keep our unit running smoothly. The ideal candidate will have experience working in a medical setting, and will be comfortable working with computers and other technology. He or she will be responsible for a variety of clerical duties, including answering phones, scheduling appointments, and maintaining medical records. The unit clerk will also be responsible for stocking supplies and keeping the unit organized.

Duties & Responsibilities

  • Answer unit phones, take messages, and direct calls as needed
  • Greet and assist visitors in a professional manner
  • Maintain knowledge of current unit policies and procedures
  • Update and maintain patient records
  • Schedule and confirm appointments
  • Prepare and distribute patient charts
  • Transcribe physician orders
  • Collect and process patient specimens
  • Perform basic clerical duties such as filing, faxing, and photocopying
  • Monitor and order unit supplies
  • Keep waiting areas clean and tidy
  • Assist with admissions and discharge processes

Required Skills and Qualifications

  • High school diploma or equivalent
  • Previous experience working in a medical office or hospital setting
  • Proficient in Microsoft Office, with aptitude to learn new software and systems
  • Solid interpersonal skills
  • Excellent written and verbal communication skills
  • Strong time-management skills and multitasking ability

Preferred Skills and Qualifications

  • Associate’s degree or higher
  • Bilingual (English/Spanish)
  • Experience working with Electronic Health Records (EHR)
  • Medical terminology coursework or certification

Similar Jobs


What Does a Director Of Ecommerce Do?

Back to Career Development

What Does a Director Of Employee Relations Do?