20 University Hospitals Interview Questions and Answers

When you go to an interview, you want to be prepared to answer any question the interviewer might throw at you. However, sometimes interviewers will ask questions that are specific to the company you’re interviewing with. This can be tricky to prepare for, but it’s important to try to anticipate these questions so you can give the best possible answer.

If you’re interviewing with University Hospitals, you might be wondering what kinds of questions you can expect. To help you prepare, we’ve compiled a list of some common University Hospitals interview questions, along with sample answers.

University Hospitals Interview Process

The interview process at University Hospitals can vary depending on the position you are applying for. However, most positions will require at least one phone interview with a recruiter, followed by an in-person interview with the hiring manager. For some positions, you may also be required to complete a video interview. The entire process can take anywhere from a few days to a few weeks.

1. Are you comfortable working in a fast-paced environment?

The interviewer may ask this question to determine if you can handle the pace of a busy automotive shop. Use your answer to show that you are comfortable working in a fast-paced environment and have experience doing so.

Example: “I am very comfortable working in a fast-paced environment, as I’ve worked in an auto repair shop for five years now. In my current position, we often have multiple customers coming in at once, which means we need to work quickly to get their vehicles repaired before they leave our shop. I’m used to having several cars waiting on us while also helping other technicians with their repairs.”

2. Tell me about a time when you had to deal with an upset patient/family member.

Interviewers ask this question to see how you handle difficult situations. They want to know that you can remain calm and professional in these types of scenarios. In your answer, try to show the interviewer that you are able to empathize with patients and their families while also remaining firm and following hospital policies.

Example: “I once had a patient who was upset because they were not allowed to leave the hospital before receiving treatment. I explained our policy on leaving the hospital without proper discharge paperwork to them and assured them that we would do everything we could to get them discharged as soon as possible. The patient calmed down after hearing my explanation.”

3. How do you feel about working nights and weekends?

Working nights and weekends is a common requirement for many technical positions in the automotive industry. Employers ask this question to make sure you’re aware of this fact before accepting your offer. If you have any hesitations about working these hours, it’s important to be honest with them. Explain that you are willing to work nights and weekends if necessary but would prefer not to.

Example: “I understand that working nights and weekends is often part of this position. I am prepared to do so if needed. However, I would much rather work during regular business hours if possible. I find that I’m more productive when I can get my work done during normal hours.”

4. Tell us why you want to be an RN at University Hospitals.

This question is an opportunity to show your passion for the nursing profession. When answering this question, it can be helpful to talk about a specific experience you had as a nurse that made you want to continue in the field.

Example: “I became interested in becoming a nurse when I was volunteering at my local hospital and saw how much of a difference nurses were making in patients’ lives. One patient in particular really inspired me because she was so grateful for her care and said she would never have been able to get through her illness without the help of her nurse. That’s why I’m excited to work here at University Hospitals.”

5. What is your experience with nursing documentation systems?

The interviewer may ask this question to learn about your experience with specific software programs that are used in the healthcare industry. If you have previous experience using a nursing documentation system, share details of how it helped you complete tasks and what you liked or disliked about it.

Example: “In my last position as an emergency room nurse, I worked with a proprietary software program for documenting patient information. The program was easy to use and allowed me to enter important data quickly, which saved time when working with large groups of patients. However, I would prefer to work with a more flexible program like EMR because it allows me to customize forms and input data into different fields.”

6. Give an example of a time that you felt you provided excellent care for a patient or family member.

Interviewers ask this question to learn more about your bedside manner and how you interact with patients. When answering, try to focus on a specific example that highlights your interpersonal skills and ability to communicate effectively.

Example: “When I was working as an emergency room nurse, I had the opportunity to care for a young boy who came in after falling off his bike. He was crying when he arrived at the hospital, but once we got him into a treatment room, he calmed down. I talked to him while examining him and asked him questions so he could tell me what happened. After talking to him for a few minutes, he started to laugh and told me all about his bike and tricks he learned.”

7. Our patients often have intense emotional needs, how would you handle that type of situation?

Interviewers may ask this question to assess your interpersonal skills and ability to handle challenging situations. In your answer, try to demonstrate that you can empathize with patients and their families and provide them with the support they need.

Example: “I have worked in a hospital setting before, so I understand how stressful it can be for patients and their loved ones. If someone is experiencing an intense emotional reaction, I would first make sure they are safe and then listen to what they have to say. I would reassure them that everything will be okay and help them find the resources they need.”

8. When do you think it is appropriate to refer a patient to another department?

Interviewers may ask this question to assess your ability to work with other departments and professionals. Use your answer to highlight your communication skills, problem-solving abilities and willingness to collaborate with others.

Example: “I think it’s important to refer a patient to another department when I can’t provide the best care for them or if they need specialized treatment. For example, if I’m working on an engine repair and my tools break, I would call over a mechanic who has more experience repairing engines. In that situation, I would also make sure the second mechanic understood what I had already done so they could continue the repairs.”

9. We are looking for someone who will fit into our team culture. Do you think you would be a good fit here?

This question is a great way for employers to get an idea of how you would fit into their team. They want someone who will be able to work well with others and contribute to the overall success of the company. When answering this question, it can be helpful to mention specific things that attracted you to this position or organization.

Example: “I think I would be a good fit here because I am passionate about cars and motorcycles. I have always wanted to work in a place like this where I could learn more about these vehicles and help customers repair them. I also love working with people, so I think I would enjoy being part of a team.”

10. Have you ever been in a conflict situation with a co-worker? How did you handle the situation?

University hospitals want to know that you can work well with others. This question helps them understand how you handle conflict and whether you have any experience working in a team environment.

Example: “I once had a disagreement with a co-worker over the best way to repair a car. I knew my coworker was an expert, so I asked him for advice on how to do it his way. He explained why he thought his method was better than mine, but also told me about another approach that might be even better. We both tried out each other’s methods and found that his third suggestion worked best.”

11. Would you say you are more of a leader or a follower? Why?

This question is designed to assess your leadership skills and how you would interact with other team members. When answering this question, it can be helpful to provide an example of a time when you were in charge of a project or task and the outcome was successful.

Example: “I am definitely more of a leader than a follower. I have always been someone who likes to take on new challenges and responsibilities. In my previous position as a technician at a local shop, I took on the role of lead technician for two weeks while our manager was out sick. During that time, I trained all of my coworkers on some of the more complex repairs we performed and helped them develop their own diagnostic techniques.”

12. Can you tell us about a time where you went above and beyond for a customer?

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It’s important to remember that working in an automotive shop can be challenging, so it’s good to show that you’re willing to help customers as much as possible.

Example: “When I worked at my previous job, we had a customer who was having trouble with their car. They were on a tight schedule and needed to get to work by 8 am. We tried our best to fix the problem quickly, but unfortunately, there was no way we could have the car ready before they needed to leave. Instead of telling them we couldn’t do anything about it, I offered to drive them to work myself.”

13. Provide an example of a time when you took initiative on a project.

When answering this question, it can be helpful to provide an example of a time when you took initiative on a project and the positive results that resulted from your actions.

Example: “In my last position as a collision repair technician at a local shop, I noticed that we were having issues with our paint booth. The booth was old and often had problems with temperature control, which would cause delays in production. I approached my manager about the issue and offered to fix the problem myself by purchasing a new paint booth for the shop. My manager agreed, and I purchased a new paint booth for the shop. This action saved the company money and allowed us to continue producing quality work.”

14. How can we improve our registration process?

Interviewers may ask this question to gauge your customer service skills and how you can help improve the registration process for students. In your answer, explain what steps you would take to make the registration process more efficient and user-friendly.

Example: “I would start by making sure that all of the information I need is available online so I don’t have to call or email anyone for additional details. Next, I would create a checklist of everything I need to bring with me when I register for classes. This will ensure that I have everything I need before my first day of class. Finally, I would use an automated system to confirm my enrollment in each course.”

15. Describe some situations where you were able to maintain a positive attitude even though things weren’t going well.

When working in a hospital or medical facility, it’s important to maintain a positive attitude. Employers ask this question to make sure you can do so and that you’re able to work well with others. When answering this question, try to think of an example where your positivity helped you overcome challenges.

Example: “In my previous position as a mechanic at a local shop, I was tasked with diagnosing why one of the cars we were repairing wasn’t starting. After checking all the usual suspects, I couldn’t find anything wrong. I told the customer what I had found and apologized for not being able to fix it. The next day, the customer brought the car back. It turned out they had simply left the lights on overnight.”

16. What makes a great manager?

Interviewers may ask this question to learn more about your management style and how you would approach a leadership role. When answering, think of the qualities that make a great manager in your opinion. Consider what skills or traits helped them succeed as a leader.

Example: “A great manager is someone who can inspire their team members while also being able to delegate tasks effectively. They should be confident but not arrogant, and they should have the ability to solve problems quickly and efficiently. I believe these are important skills for anyone working in a managerial position.”

17. What was the most complex project you worked on?

This question can help the interviewer understand your ability to work on a team and complete projects that require critical thinking. When answering this question, it can be helpful to describe a project you completed in the past that required teamwork and problem-solving skills.

Example: “In my last position as an auto mechanic, I worked with a team of technicians to repair a customer’s vehicle after they were involved in a car accident. The repairs we needed to make included replacing the front bumper, fender and hood of the vehicle. We also had to replace the driver side door because it was dented from the accident. This was one of the most challenging projects I’ve ever worked on, but working together as a team helped us get through it.”

18. Patient satisfaction is important to us. What types of things do you do to make sure patients are happy?

Interviewers ask this question to see if you have experience working with patients and how you can improve their experiences. When answering, try to think of a specific example of something you did that made a patient happy.

Example: “I always make sure I am friendly and helpful when speaking with patients. If they are having trouble understanding me or anything else about the process, I will do my best to explain it in different ways until they understand. I also like to give them options for what they would prefer to do. For instance, if they want to wait for an estimate before getting repairs, I’ll provide one right away. If they want to get started on repairs immediately, I’ll let them know we can start as soon as they’re ready.”

19. Tell us about a time when you had to work under pressure, what was happening and how did you manage it?

This question is a great way to show your ability to work under pressure and how you can overcome it. When answering this question, try to think of an example that shows your problem-solving skills and the steps you took to solve the issue.

Example: “When I was working as a mechanic at my previous job, we had a lot of customers coming in for repairs on their vehicles. This meant that there were many cars waiting to be worked on. One day, I had three cars waiting to be repaired when one of our mechanics called out sick. I knew that if I didn’t take care of these cars quickly, they would have to wait even longer. So, I asked another mechanic to help me with the first car while I finished up the second and third.”

20. What do you see as the biggest challenge facing nurses today?

This question can help interviewers understand your perspective on the nursing industry and how you might approach challenges in your work. When answering, consider what you’ve seen as a nurse that has made it challenging to provide quality care.

Example: “The biggest challenge facing nurses today is the shortage of qualified nurses. In my last position, we were short-staffed for several months due to an illness in our staff. This meant I had to take on more patients than usual, which was difficult because I wasn’t able to give them the same level of care I would have liked. It’s important to me that I find a job where there are enough nurses to support each other.”