Career Development

What Does a US Postal Service USPS CCA Do?

Find out what a US Postal Service USPS CCA does, how to get this job, and what it takes to succeed as a US Postal Service USPS CCA.

The US Postal Service (USPS) is a government-run organization that provides mail delivery services to the United States and its territories. USPS CCAs (City Carrier Assistants) are responsible for delivering mail and packages to residential and business customers. They are also responsible for collecting mail from customers, sorting mail, and providing customer service. USPS CCAs must be able to work independently and be able to lift and carry heavy packages. They must also be able to work in all types of weather conditions.

US Postal Service USPS CCA Job Duties

A US Postal Service USPS CCA typically has a wide range of responsibilities, which can include:

  • Provide excellent customer service to customers, including greeting them in a friendly manner and responding to inquiries
  • Sort mail according to established procedures and regulations
  • Load and unload trucks with packages and parcels
  • Operate postal equipment such as scales, sorters, and scanners
  • Collect payments for postage and other services
  • Prepare documents related to the delivery of mail
  • Maintain records of all transactions
  • Ensure that all safety protocols are followed when handling mail and packages
  • Assist in training new employees on proper procedures and techniques
  • Monitor inventory levels and order supplies as needed
  • Follow USPS policies and procedures at all times
  • Report any suspicious activity or security concerns to management

US Postal Service USPS CCA Salary

The salary for a USPS CCA is determined by a variety of factors, including the complexity of the job, the number of hours worked, and the location of the job. In addition, the USPS CCA salary is based on the current collective bargaining agreement between the USPS and the National Association of Letter Carriers. Finally, the USPS CCA salary is also affected by the cost of living in the area where the job is located.

  • Median Annual Salary: $44,797 ($21.54/hour)
  • Top 10% Annual Salary: $59,740 ($28.72/hour)

US Postal Service USPS CCA Job Requirements

To be hired as a USPS CCA, applicants must have a high school diploma or equivalent. Applicants must also be able to pass a background check and drug test. Additionally, applicants must be able to lift up to 70 pounds and be able to stand for long periods of time. Applicants must also be able to work in all weather conditions and be able to work in a fast-paced environment. Applicants must also be able to work flexible hours, including nights, weekends, and holidays. Finally, applicants must be able to pass a USPS CCA exam.

US Postal Service USPS CCA Skills

US Postal Service USPS CCA employees need the following skills in order to be successful:

Customer Service: Customer service is the ability to interact with customers in a friendly and helpful manner. As a USPS CCA, you may be working directly with customers, so it’s important to be friendly and approachable. Customer service also involves anticipating customer needs and providing them with the information they need to make a purchase.

Teamwork/Collaboration: Working with others is an important part of the job for a USPS CCA. They often work in teams to sort mail, drive trucks and perform other tasks. USPS CCA’s also work with customers to help them find the right mail and ensure it gets to the right place.

Data Entry: Data entry is the process of entering information into a computer system. Data entry skills are important for USPS CCA jobs because you may be required to enter information into a tracking system or other software. Data entry skills can also help you complete other tasks, such as entering addresses into mail sorting machines.

Computer Literacy: Computer literacy is the ability to use a computer and its software. This includes knowing how to navigate a computer’s operating system, use a mouse and keyboard and navigate the internet. Computer literacy is a necessary skill for any job in the US Postal Service, as most of their work is done on a computer.

Critical Thinking: Critical thinking is the ability to analyze a situation and make a decision based on the information you have. As a USPS CCA, you may be required to make important decisions about the safety of your team, the quality of your work or the efficiency of your processes. USPS CCA’s use critical thinking to make the best decisions for their team and the public.

US Postal Service USPS CCA Work Environment

USPS CCA employees typically work a 40-hour week, with shifts that may vary depending on the needs of the post office. Most USPS CCA employees work Monday through Friday, with some weekend and evening hours. Overtime is often required, especially during peak mailing seasons. The work environment is fast-paced and can be stressful at times, as USPS CCA employees must be able to handle a variety of tasks quickly and accurately. The job also requires a great deal of physical activity, as USPS CCA employees must be able to lift and carry heavy packages and mail. Travel may be required for some USPS CCA positions, as some employees may be asked to travel to other post offices to provide assistance.

US Postal Service USPS CCA Trends

Here are three trends influencing how US Postal Service USPS CCA employees work.


The USPS CCA (City Carrier Assistant) is a new job classification that has been growing in popularity. The role of the USPS CCA is to provide delivery services for mail and packages within a designated area. This position requires excellent customer service skills, as well as knowledge of postal regulations and procedures.

The growth of this job classification is due to the increasing demand for package delivery services from customers. As more people shop online, there is an increased need for reliable delivery personnel who can handle large volumes of packages quickly and efficiently. Additionally, the USPS CCA provides an opportunity for individuals to work flexible hours and earn competitive wages. Understanding the importance of this emerging trend will be essential for those looking to pursue a career with the US Postal Service.

A Flurry of New Products and Services

The USPS is undergoing a transformation as it looks to stay competitive in the digital age. The organization has launched a flurry of new products and services, such as same-day delivery, subscription boxes, and even drone deliveries.

USPS CCA employees are at the forefront of this change, helping to ensure that these new products and services are implemented correctly and efficiently. They must be able to quickly adapt to changing customer needs and demands while also staying up-to-date on the latest technology trends. Understanding how to use emerging technologies like drones and artificial intelligence will be essential for USPS CCA employees to remain successful in their roles.

Increased Collaboration Between the U.S. Postal Service, CCAs and NCOALink® Providers

The U.S. Postal Service (USPS) is increasingly collaborating with Change of Address (COA) providers and Contracted Carrier Agents (CCAs) to improve the accuracy of address data. This collaboration has resulted in improved customer service, increased efficiency, and cost savings for USPS customers.

The USPS is now working with NCOALink® providers to ensure that all addresses are up-to-date and accurate. The USPS also provides CCAs with access to its National Change of Address database so they can quickly update their records when a customer moves. By leveraging this technology, CCAs can reduce costs associated with incorrect or outdated addresses.

This emerging trend is important for the future of work for USPS CCA’s as it will help them provide better customer service while reducing costs.

Advancement Prospects

USPS CCA employees may be able to advance their careers by taking on additional responsibilities or by taking on a supervisory role. USPS CCA employees may also be able to move up to higher-level positions within the USPS, such as a Postal Inspector or a Postal Service Manager. Additionally, USPS CCA employees may be able to move up to a higher-level position within the USPS, such as a Postal Inspector or a Postal Service Manager. Finally, USPS CCA employees may be able to move up to a higher-level position within the USPS, such as a Postal Inspector or a Postal Service Manager.

Interview Questions

Here are five common US Postal Service USPS CCA interview questions and answers.

1. What do you think makes a good USPS employee?

This question is an opportunity to show your knowledge of the USPS and how you can be a valuable employee. You can answer this question by describing what makes you a good employee, but also include qualities that are important for any postal worker.

Example: “I think being a good USPS employee means having integrity, showing up on time and working hard. I am committed to my job and always do my best to make sure all of my work is accurate and completed in a timely manner. I understand that customer service is very important at the USPS, so I will always treat customers with respect and help them as much as possible.”

2. As a mail carrier, you will need to lift heavy packages on a daily basis. Are you physically fit enough to fulfill these requirements?

The interviewer will want to know that you are physically fit enough for the job. You can answer this question by describing your physical fitness and how it helps you in your daily life.

Example: “I am a very active person, so I have no problem lifting heavy packages on a regular basis. In fact, I enjoy working out at the gym three times per week. My physical fitness also helps me stay focused throughout my workday because I feel energized and ready to take on any challenges.”

3. Provide an example of when you were faced with a difficult situation, either personal or professional, and how you handled it.

The interviewer may ask you this question to learn more about your problem-solving skills and how you react in challenging situations. When answering, try to focus on a situation that highlights your ability to think critically and creatively while also showing the steps you took to resolve the issue.

Example: “When I was working as a postmaster for my previous employer, we had an employee who would frequently call out of work due to illness. After speaking with them several times, it became clear they were not actually sick but instead taking time off work because they needed to care for their children or other personal matters. We decided to terminate their employment, which was difficult but necessary. It taught me the importance of following protocol when dealing with employees.”

4. The US Postal service has many positions open across the country. Would you be able to relocate if needed?

The interviewer may ask this question to determine if you are willing to move for the job. If you have a family, or other commitments that would make relocation difficult, it’s important to let the interviewer know as soon as possible so they can find someone who is available.

Example: “I am open to relocating for the right position. I understand that there are many positions across the country and I’m happy to relocate anywhere in the US.”

5. Describe a time where you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to mention how you helped the customer and what their reaction was.

Example: “When I worked at my previous job, we had a customer who would come in every day for coffee. One day, she came in and told us that her dog got sick and threw up all over her favorite mug. She asked if we could replace it for her because she loved our coffee so much. We were able to find an extra one from another store and gave it to her as a gift. She was so happy and even brought in more business.”


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