Resume

Usher Resume Example & Writing Guide

Use this Usher resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Usher is a great choice if you’re looking for a job that allows you to interact with people on a daily basis. You’ll need strong people skills to succeed in this role, which means you’ll need to be friendly, approachable, and comfortable communicating with others.

Ushers are often the first point of contact for guests visiting an establishment, so they need to be friendly and welcoming. They also need to be organized and detail-oriented because they’re responsible for ensuring that guests have a seamless experience with everything from ticketing to directions to facilities. And finally, they need to be able to think on their feet because things can change quickly in this industry.

Here are some resume tips plus an example to help you write an effective usher resume that will get you hired.

James Smith
New York City, NY | (123) 456-7891 | [email protected]
Summary

Energetic and personable usher with five years of experience in the hospitality industry. Demonstrates a commitment to customer service and a dedication to creating a positive experience for guests. Skilled in problem solving and conflict resolution.

Education
Abraham Lincoln High School Jun '08
High School Diploma
Experience
Company A, Usher Jan '17 – Current
  • Assisted with the setup and breakdown of events, including room setups, equipment placement, etc.
  • Provided exceptional customer service to ensure a positive experience for all guests.
  • Communicated effectively with other staff members regarding event details such as arrival times, set up schedules, etc.
  • Maintained cleanliness in assigned areas at all times by performing thorough cleaning duties before and after each event or shift change.
  • Followed all safety procedures while on duty and reported any maintenance issues immediately to management for resolution.
Company B, Usher Jan '12 – Dec '16
  • Checked tickets for the correct theater and section number to ensure a smooth ticketing process
  • Answered questions about showtimes, seating arrangements and concessions while maintaining a positive attitude
  • Maintained an organized lobby by collecting trash and sweeping up spills before each showing
  • Collected tickets from patrons as they entered the building, ensuring that no one was left outside
  • Answered phone calls regarding showtimes and sold tickets over the phone when necessary
Company C, Ticket Taker Jan '09 – Dec '11
  • Checked tickets to ensure that patrons had the correct type of ticket for the event they were attending.
  • Directed patrons to their seats and helped them find their way around the venue.
  • Answered questions about the event and provided customer service as needed.
Skills

Industry Knowledge: Curtain Calls, Theatrical Lighting, Stage Management, House Management, Event Planning
Technical Skills: Microsoft Office Suite, QuickBooks, Adobe Creative Suite, Eventbrite, Google Calendar
Soft Skills: Communication, Customer Service, Time Management, Teamwork, Leadership, Conflict Resolution

How to Write an Usher Resume

Here’s how to write an usher resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. But rather than simply listing your responsibilities, you can make your bullet points much more interesting and compelling by using specific numbers and statistics.

For example, rather than saying you “managed sales team,” you could say that you “increased sales by 20% in first year as manager, resulting in a $2 million increase in revenue for company.”

The second bullet point paints a much clearer picture of what exactly you did and the results of your work. And it also provides a specific number to demonstrate your impact.

Identify and Include Relevant Keywords

Applicant tracking systems (ATS) are used to scan resumes for certain keywords in order to determine whether an applicant is a good fit for the job. If your resume doesn’t include enough of the right keywords, the ATS might not forward it to the hiring manager.

The best way to identify the right keywords is to read through the job posting and take note of the terms that are used most frequently. You can also use a keyword analysis tool like The Applicant Tracking System Keyword Analyzer to help you find the right keywords.

Here are some common usher keywords:

  • Teamwork
  • Time Management
  • Communication
  • Social Media
  • Research
  • Organization Skills
  • Event Planning
  • Public Speaking
  • Customer Service
  • Critical Thinking
  • Microsoft Access
  • Leadership
  • Customer Satisfaction
  • Marketing
  • Interpersonal Skills
  • Problem Solving
  • Photography
  • Negotiation
  • Interaction
  • Sales
  • Hospitality
  • Cashiering
  • Customer-focused Service
  • Food & Beverage
  • Inventory Management
  • Guest Service Management
  • Data Entry
  • Hospitality Management
  • Banquet Operations
  • Hotel Management

Showcase Your Technical Skills

Ushers rely on technology to help them do their jobs effectively. They use handheld scanners to scan tickets, and they often rely on electronic devices to communicate with other members of the theater staff. Additionally, many ushers use social media to promote the theater or to sell tickets.

So it is important for ushers to be proficient in the use of technology. Some of the programs ushers are typically expected to be familiar with include: handheld scanner software, ticketing software, and social media management tools.

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