20 Valvoline Interview Questions and Answers

Valvoline is one of the most trusted names in the motor oil and automotive lubricants industry. If you’re looking for a job with this company, you can expect to be asked some specific questions about your experience and qualifications. In this article, we’ll give you some examples of Valvoline interview questions so you can be prepared for your interview.

Valvoline Interview Process

The interview process at Valvoline is generally quick and easy. Most applicants will be contacted within a few days of applying, and interviews are typically scheduled for the next day. The first interview is usually very straightforward, with questions about your experience and qualifications. The second interview may be a little more difficult, but nothing too challenging. Overall, the interview process is friendly and professional.

1. What is your favorite part about working on cars?

This question is a great way to show your passion for the automotive industry. When answering, it can be helpful to mention something specific about cars that you enjoy working on or learning more about.

Example: “My favorite part of working on cars is when I get to help someone who has been having trouble with their car. It’s rewarding to see them leave happy and knowing they’re safe on the road again. I also love learning new things about cars and how they work. There are so many different parts and systems in cars, which makes it fun to learn more.”

2. Describe a time when you had to manage an angry customer and how did you handle it.

An interviewer may ask this question to assess your customer service skills. They want to know how you can handle a situation where a customer is upset and how you can use your communication skills to calm them down.

Example: “I once had an angry customer who was upset because they thought I didn’t listen to what they were saying. I asked the customer to repeat themselves, which helped me understand their problem better. Then, I apologized for not listening to them properly and explained that I wanted to make sure I understood everything correctly. The customer calmed down after that.”

3. Do you have any experience with computer diagnostics?

This question is a great way to show your knowledge of the automotive industry and how it relates to computers. If you have experience with computer diagnostics, explain what that process was like for you. If not, talk about your general understanding of computer systems and how they relate to cars.

Example: “I’ve worked on several vehicles where the customer reported issues with their onboard diagnostic system. I’m familiar with the basic functions of OBD-II systems and know how to use them to troubleshoot problems. In my last position, I had an opportunity to work with a customer who experienced this issue. After checking the codes in the engine control unit, I determined that there was a problem with the fuel injector. The repair cost $1,000.”

4. We are looking for someone who can work in a fast-paced environment, do you think this would be a problem for you?

This question is a way for the interviewer to see how you would fit into their company. They want someone who can work in a fast-paced environment and adapt quickly. Your answer should show that you are comfortable working in this type of environment, but also highlight your ability to think on your feet.

Example: “I am used to working in a fast-paced environment, as I have worked at my current job for five years. In my previous position, I was responsible for managing multiple projects at once. This helped me develop my time management skills and learn how to prioritize tasks.”

5. How often will you need training?

Training is an important part of any job, and the interviewer will want to know that you are willing to learn new things. If you have no experience in this industry, explain how you would approach learning about your role.

Example: “I am always open to training because it helps me understand my responsibilities better. I also find that training can help me develop skills that I didn’t even realize I had. In my last position, I was trained on a new software program which helped me become more efficient at my job. I think that if there’s something I don’t know or need to improve upon, I’m happy to take additional courses.”

6. When was the last time you were trained on something new?

This question can help the interviewer get a sense of your willingness to learn and grow as an employee. When answering, it can be helpful to mention something you learned recently that helped you in your current or past job.

Example: “At my previous job, I was trained on how to use our new inventory software. It took me some time to get used to it, but once I did, I found it much easier than using Excel. Now, I’m comfortable with both programs and have even taught other employees how to use them.”

7. Tell me about a time where you didn’t get along with a manager or co-worker, how did you handle it?

This question is a great way to show your problem-solving skills and ability to work with others. When answering this question, it can be helpful to mention how you resolved the issue or what steps you took to improve your relationship with that person.

Example: “I once had a manager who was very critical of my work. I tried to take his criticism as constructive but after several weeks of hearing nothing positive about my work, I decided to speak with him about it. He apologized for being so hard on me and explained that he wanted me to succeed in the company. After our conversation, we were able to develop a better working relationship.”

8. Have you ever performed an oil change before?

This question is a great way to see if the candidate has experience working in an automotive shop. If they have, you can ask them more about their experiences and what they learned from it.

Example: “I’ve performed oil changes before at my previous job. I found that it’s important to use the right tools for the job, like the correct size wrench or socket set. It’s also important to follow the manufacturer’s instructions when performing any maintenance on a vehicle.”

9. Explain what kind of maintenance needs to be done at 15,000 miles and 30,000 miles.

This question is a great way to show your knowledge of the oil change process. You can use examples from past experiences or explain what you would do if you were performing this task at your current job.

Example: “At 15,000 miles, I would check for leaks and make sure all fluids are topped off. At 30,000 miles, I would perform an inspection on the entire vehicle, checking for any loose parts or damaged areas. I would also check the tire pressure and replace the air filter.”

10. Valvoline values teamwork, tell us about a time you worked well in a group.

This question is a great way to show your ability to work with others and how you can contribute to a team. When answering this question, it’s important to highlight the skills you use when working in groups such as communication, collaboration and problem-solving.

Example: “In my previous position, I was part of a small marketing team that worked on creating social media content for our company’s website. We had weekly meetings where we discussed what types of posts we wanted to create and who would be responsible for each one. This helped us stay organized and ensured everyone knew their responsibilities.”

11. Are you comfortable working around chemicals and waste?

This question is a way for the interviewer to assess your comfort level with working in an industrial environment. This can be an important factor when considering candidates, as they may need to work in areas that are potentially dangerous or hazardous.

Example: “I have worked in chemical environments before and am comfortable doing so. I understand the importance of following safety protocols and procedures, and I know how to handle waste materials safely. In my last position, I was responsible for disposing of used motor oil and other chemicals, which I did by using proper disposal methods.”

12. What type of vehicle do you drive?

This question is a way for the interviewer to get an idea of your mechanical knowledge. If you have experience working on vehicles, it can be beneficial to mention this in your answer.

Example: “I drive a Ford F-150 truck that I’ve owned for about five years now. It’s been great and has never given me any issues. I do my own oil changes every 3,000 miles and change the transmission fluid once a year. I also rotate my tires regularly.”

13. Do you know all the different types of engine oils available?

This question is a test of your knowledge about the products you would be selling at Valvoline. It’s important to know all the different types of engine oils and their uses, as well as how they differ from one another.

Example: “There are many different types of engine oils available on the market today. I am familiar with each type and its specific use. For example, there are conventional motor oils, synthetic motor oils, semi-synthetic motor oils and full synthetic motor oils. Conventional motor oils are made from petroleum and contain additives that help them resist heat and wear. Synthetic motor oils are also made from petroleum but have more stable molecules than conventional motor oils. Semi-synthetic motor oils are made from both petroleum and natural sources like plants or animals. Full synthetic motor oils are made entirely from plant or animal sources.”

14. Which one of our services interests you most? Why?

This question is a great way to show your knowledge of the company and its products. It also gives you an opportunity to talk about what interests you in working for this company.

Example: “I’m most interested in Valvoline’s oil change service because I’ve always been passionate about cars, and I love helping people with their vehicles. I think it would be fun to work at a place where I can help customers learn more about their car and how to maintain it.”

15. What do you like to do outside of work?

Employers ask this question to learn more about your personality and interests. They want to make sure you’ll fit in with their team, so they’re looking for people who share similar interests. In your answer, try to mention something that shows you have a sense of humor or are willing to try new things.

Example: “I love watching football, but I’m not very good at it. Instead, I prefer to watch the games with friends and family while eating delicious food. My favorite thing to do is go out to eat with my family on Sundays after church.”

16. Can you explain the difference between single grade and multigrade motor oil?

This question is a great way to test your knowledge of the industry and how you can apply it in real-world situations. When answering this question, make sure that you explain the difference between single grade and multigrade motor oil clearly and concisely.

Example: “Single grade motor oil has one viscosity rating while multigrade motor oil has two or more viscosity ratings. Single grade motor oil is used for vehicles with low mileage because it’s thinner than multigrade motor oil. Multigrade motor oil is better suited for vehicles with high mileage because it’s thicker than single grade motor oil.”

17. What do you hope to achieve by working here?

This question is a great way to show your interest in the company and what you hope to gain from working there. When answering this question, it can be helpful to mention specific goals that align with the company’s mission statement or values.

Example: “I am hoping to grow my career by learning more about the automotive industry. I have always been interested in cars and would love to work for a company that provides quality products to help people maintain their vehicles. I also want to learn how to manage a team of employees as I continue my career.”

18. How much money per hour do you expect to earn?

This question is a common one in interviews for hourly positions. Employers ask this to ensure you are realistic about your salary expectations and that they can afford to pay you what you want. Before your interview, research the average salaries of employees at Valvoline. If you have experience working with similar companies, use that as a guide.

Example: “I expect to earn $15 per hour. I know that’s higher than the national average but I am confident that my skills and experience make me worth it. I also understand that there may be room for growth within the company.”

19. Do you have any certifications that relate to automotive technology?

Employers may ask this question to see if you have any certifications that relate to automotive technology. If you do, be sure to mention them in your answer and explain how they helped you become a better technician.

Example: “I am certified as an ASE master technician, which means I can perform all aspects of vehicle repair. This certification also allows me to work on high-performance vehicles. In my previous role, I was the lead technician for the company’s high-performance car department, where I worked with many luxury cars.”

20. What makes you stand out from other candidates applying for this position?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. Before your interview, make a list of what makes you unique as a candidate. Highlight any skills or experiences that are relevant to the job description.

Example: “I have five years of experience in customer service, which is an important part of this role. I also have excellent communication skills, which allow me to work well with others. In my previous position, I was responsible for training new employees on our products and services. This helped me develop my leadership skills.”