Resume

Veterinary Receptionist Resume Example & Writing Guide

Use this Veterinary Receptionist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Veterinary receptionists are the first point of contact for many clients, so it’s important to be able to put people at ease. You’ll need to be friendly and welcoming when answering phones and greeting clients, but also organized and efficient when scheduling appointments or taking payments.

Veterinary receptionists are usually tasked with scheduling appointments, answering phones, greeting clients, and providing basic information about the services offered by their clinic. It’s a job that requires exceptional customer service skills and attention to detail.

Here are some tips and an example resume to help you write a veterinary receptionist resume that hiring managers will love.

David Moore
Chicago, IL | (123) 456-7891 | [email protected]
Summary

Passionate veterinary receptionist with six years of experience in the field. Dedicated to providing top-notch customer service and ensuring that all patients feel comfortable and welcome when visiting the veterinarian. Skilled at managing appointments, handling payments, and completing insurance paperwork.

Education
Carl Sandburg High School Jun '08
High School Diploma
Experience
Company A, Veterinary Receptionist Jan '17 – Current
  • Managed incoming calls and emails from clients, veterinarians, and other staff members in a professional manner.
  • Provided support to the veterinary team by greeting clients and patients at the front desk with a friendly demeanor.
  • Assisted with general office duties such as copying documents, filing medical records, etc.
  • Maintained cleanliness of clinic areas including exam rooms, treatment areas, waiting room, lobby area, etc.
  • Performed clerical tasks related to patient care such as scheduling appointments for doctors and assisting with insurance verification when needed.
Company B, Veterinary Receptionist Jan '12 – Dec '16
  • Answered phone calls and emails from clients, veterinarians and other staff members; resolved issues or referred them to the appropriate person
  • Scheduled appointments for new patients, returning customers and boarding pets; ensured that all necessary information was entered into the system correctly
  • Collected payment for services rendered by cashiering at the front desk; processed payments through credit card machines and bank drafts
  • Maintained a clean reception area by sweeping, dusting and vacuuming daily; replaced water in vases as needed
  • Prepared medical records of incoming animals using an electronic database program on a daily basis
Company C, Veterinary Assistant Jan '09 – Dec '11
  • Provided direct patient care such as taking vital signs, drawing blood, administering injections, and performing diagnostic tests.
  • Assisted with surgeries, dentistry procedures, and other medical treatments as needed.
  • Maintained medical records, scheduled appointments, and communicated with clients regarding their pet’s health.
Skills

Industry Knowledge: Animal Handling, Customer Service, Veterinary Terminology
Technical Skills: Microsoft Office Suite
Soft Skills: Communication, Teamwork, Problem Solving, Time Management, Critical Thinking, Leadership

How to Write a Veterinary Receptionist Resume

Here’s how to write a veterinary receptionist resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to simply list your responsibilities. But that’s not enough to make a strong impression. Instead, you should use your bullet points to demonstrate your value by using specific numbers, percentages, and examples.

For example, rather than saying you “answered phone calls and emails from clients,” you could say that you “answered 100 calls and emails from clients each day, resulting in a 95% satisfaction rate.”

The second bullet point is much stronger because it provides specific numbers and details about the nature of the work. It also includes a quantifiable result—a 95% satisfaction rate—which is always a good thing to include in your bullet points.

Identify and Include Relevant Keywords

When you apply for a veterinary receptionist role, your resume will likely be scanned by an applicant tracking system (ATS) for certain keywords. These programs search your resume for terms related to the position, like “veterinary medicine” or “animal care.” If your resume doesn’t have enough of the right keywords, the ATS might disqualify you from the pool of candidates.

To increase your chances of getting an interview, use this list of veterinary receptionist keywords as a starting point to help you add relevant terms to your resume:

  • Veterinary Medicine
  • Receptionist Duties
  • Medicine
  • Healthcare
  • Customer Service
  • Veterinary Technology
  • Office Administration
  • Medical Records
  • Hospitals
  • Phone Etiquette
  • Electronic Medical Record (EMR)
  • Appointment Scheduling
  • Administrative Assistance
  • Medical Terminology
  • Data Entry
  • Front Office
  • Pet Care
  • Microsoft Access
  • Fax
  • Customer Satisfaction
  • Laboratory Work
  • Teamwork
  • Animals
  • Small Animal Medicine
  • Communication
  • Pet Adoption
  • Cardiopulmonary Resuscitation (CPR)
  • Social Media
  • Veterinary Surgeries
  • Coding

Showcase Your Technical Skills

Veterinary receptionists are responsible for managing the front office and providing customer service to clients. They need to be proficient in a variety of programs and systems in order to do their job effectively. This might include experience with appointment scheduling software, client communication software, and financial software. Additionally, veterinary receptionists need to be familiar with veterinary terminology and procedures.

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