20 VFS Global Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at VFS Global.

When it comes to preparing for an interview, knowing what questions to expect can be half the battle. If you’re applying for a job with VFS Global, you’ll want to be prepared to answer questions about your experience, skills, and qualifications.

To help you out, we’ve compiled a list of sample VFS Global interview questions and answers that you can use to develop your own responses. Whether you’re interviewing for a customer service representative position or a management role, these questions will give you a good idea of what to expect.

VFS Global Interview Process

The interview process at VFS Global can vary depending on the position you are applying for. However, most interviews will involve a phone screening followed by an in-person interview. For some positions, you may also be required to take a typing test and/or a skills test. The overall experience is generally positive, with most applicants finding the process to be professional and efficient.

1. How would you handle a customer who was upset with the service they were receiving?

This question can help the interviewer assess your customer service skills and how you handle conflict. Use examples from previous work experiences to highlight your ability to empathize with customers, resolve conflicts and maintain positive relationships.

Example: “In my last role as a client services representative for an IT company, I had a customer who was upset because they were experiencing issues with their computer after we installed new software. The customer called me multiple times about the issue, but I remained calm and listened to them without getting defensive. After listening to the problem, I asked questions to understand what they were experiencing and offered to troubleshoot remotely or schedule a time when they could bring in their computer so that I could fix it myself.”

2. Do you have any experience working for an international company?

This question is a great way for the interviewer to learn more about your experience working with people from different cultures. If you have international work experience, share it with the interviewer and explain how it helped you develop skills that are relevant to this role.

Example: “I worked as an administrative assistant at a global marketing firm where I supported three teams of marketers in Europe, Asia and North America. This job required me to be flexible and adaptable because each team had unique needs and preferences. For example, one team preferred email communication while another preferred phone calls. I learned how to communicate effectively across borders and time zones.”

3. Tell me about your previous work experience in customer service.

Customer service is an important part of working in the passport and visa industry. Employers ask this question to make sure you have experience with customer service, as it’s a crucial part of your job. When answering this question, try to focus on specific examples that show how you helped customers.

Example: “In my previous role as a passport agent, I worked directly with customers who were applying for passports. This required me to answer questions about the application process and provide information about what documents they needed to apply. I also assisted customers when they had issues or concerns about their applications. For example, if someone was missing a document, I would help them find out where they could get it from.”

4. What do you know about VFS Global?

This question is a great way to test your knowledge of the company and its services. It also allows you to show that you have done some research on the organization before your interview. When answering this question, it can be helpful to mention one or two things about VFS Global that stand out to you.

Example: “I know that VFS Global is an international company with offices in over 50 countries. I am impressed by how much they are able to accomplish as a global company. I also know that they provide visa and passport services for many different countries.”

5. How would you respond to an angry customer that had been waiting in line for 2 hours?

This question is a behavioral one that tests your customer service skills. It also shows the interviewer how you would respond to an urgent situation and whether or not you have experience handling it. In your answer, demonstrate your problem-solving skills by explaining how you would handle this situation in a calm manner.

Example: “I would first apologize for the inconvenience and then find out what was causing the delay. If there were no technical issues, I would ask if they had any other questions or concerns. Then, I would call my manager to see if we could get more support staff on duty to help reduce wait times.”

6. Do you feel comfortable dealing with people from different cultures and backgrounds?

This question is a good way to assess your cultural awareness and interpersonal skills. It can also help the interviewer determine if you would be able to adapt to working in different countries. When answering this question, it can be helpful to mention specific examples of how you’ve worked with people from other cultures or backgrounds.

Example: “I feel very comfortable interacting with people from different cultures and backgrounds. In my last position as an HR manager, I hired many employees who were new to the country. I helped them learn about our company culture and provided support when they needed it. I find that learning about someone’s background helps me understand their personality and communication style.”

7. Why are you interested in this job at VFS Global?

This question is a great way for the interviewer to learn more about your background and why you are interested in working at VFS Global. When answering this question, it can be helpful to mention any specific skills or experiences that relate to the job description.

Example: “I am very passionate about technology and innovation, so I was excited to see that VFS Global offers many opportunities for growth within the IT industry. I also love working with people from different cultures, which is something I know VFS Global values as well.”

8. Describe your ideal client.

This question is a great way to show your interviewer that you know how to tailor your services to meet the needs of different clients. When answering this question, it can be helpful to mention a few specific qualities or characteristics of your ideal client and explain why these are important to you as an employee.

Example: “My ideal client would be a company with a large international presence who values customer service and wants to improve their communication between offices. I have worked for several companies like this in the past, so I am familiar with the challenges they face when trying to communicate across borders. I enjoy helping my clients develop strategies to overcome these challenges.”

9. Why should we hire you?

This question is a great way to show your confidence and enthusiasm for the position. It also allows you to highlight some of your most important skills, which can help you stand out from other candidates. When preparing for this question, think about what makes you unique as a candidate. Consider including any special training or certifications that might make you more qualified than others applying for the job.

Example: “I am an excellent communicator with strong interpersonal skills. I have experience working in customer service roles, so I know how to handle difficult situations while remaining professional. My ability to work well under pressure and my attention to detail are two reasons why I would be a valuable asset to VFS Global Group.”

10. Have you ever worked on a team project where someone wasn’t pulling their weight? How did you handle it?

This question can help interviewers understand how you handle conflict and your ability to work with others. When answering, try to focus on the steps you took to resolve the issue rather than who was at fault.

Example: “In my last position as a security guard, I worked with a team of other guards that didn’t always communicate well. One night, one of the guards called in sick, so we had only two guards working instead of three. The remaining guards were supposed to rotate every hour, but one of them forgot to do so for several hours. This left me alone for longer than expected, which made me feel unsafe.

I approached the other guard about forgetting to switch out and explained why it was important to follow protocol. He apologized and promised to be more careful in the future. After this incident, we all agreed to check in with each other more often.”

11. Do you have any experience managing a team of employees?

This question can help the interviewer determine if you have management experience and how well you would fit into their company culture. If you don’t have direct management experience, consider describing a time when you led a team or project to completion.

Example: “In my last position as an IT specialist for a small business, I was responsible for managing all of the company’s technology needs. This included hiring new employees, training existing staff members on new software and equipment and troubleshooting any issues that arose with computers, servers or other technology. I enjoyed this responsibility because it allowed me to use my skills in many different areas.”

12. If a customer was being difficult, how would you deal with them?

This question is an opportunity to show your problem-solving skills and ability to remain calm under pressure. When answering this question, it can be helpful to provide a specific example of how you handled a difficult customer in the past.

Example: “In my previous role as a call center representative for a software company, I had a client who was upset that we couldn’t offer them a discount on our product. While I understood their frustration, I explained that we simply didn’t have any discounts available at the time. The client continued to argue with me about the situation until I finally offered to give them a free upgrade if they would just agree to stop calling us. They agreed, and I was able to diffuse the situation.”

13. We want our clients to be happy, what would you do if there was a complaint?

This question is a great way to see how you handle customer service. It’s important for any company to have happy customers, and this question helps the interviewer understand what your plan would be if there was an issue with one of their clients.

Example: “I would first apologize to them for the inconvenience and ask them to explain what happened. I would then find out who I could speak to about resolving the issue. If it was something that I couldn’t resolve myself, I would make sure they were satisfied before ending the call.”

14. Would you say you are more of a leader or follower? Which role do you prefer?

This question is designed to assess your leadership skills and how you would interact with other employees. Your answer should show that you are a strong leader who can motivate others, but also take direction from managers or clients.

Example: “I am definitely more of a leader than a follower. I enjoy motivating my team members and helping them achieve their goals. However, I know it’s important to listen to the client and follow their instructions when necessary. This helps me understand what they want and ensures I deliver quality work.”

15. What is your approach to problem solving?

This question can help the interviewer understand how you approach challenges and solve problems. Use examples from your experience to explain how you identify, analyze and resolve issues.

Example: “I always start by asking questions to better understand what’s causing a problem or issue. Then I’ll research solutions and possible outcomes before making a decision on which solution is best. In my last role as an IT specialist, I had to troubleshoot several server issues that were affecting client websites. After researching the cause of the issue, I determined it was due to a software update. I resolved this issue by reverting back to the previous version of the software.”

16. Give an example of how you handled a stressful situation.

When answering this question, it can be helpful to provide a specific example of how you handled a stressful situation in the past and what steps you took to overcome that stress. This can help interviewers understand your ability to handle challenging situations and learn from them.

Example: “In my previous role as an IT specialist, I was responsible for maintaining all of our company’s servers. One day, one of our main servers crashed, which caused many other systems to crash as well. It was a very stressful situation because if we didn’t fix the server quickly, it could have cost us thousands of dollars in lost productivity. However, I immediately began working on fixing the problem by checking the system logs and restarting the server. After about 30 minutes, I had fixed the issue and everything was back up and running.”

17. Tell us about a time when you made a mistake handling a customer’s information.

This question is a great way to show your ability to learn from mistakes and how you can improve your customer service skills. When answering this question, it’s important to be honest about the mistake you made and explain what steps you took to ensure that you don’t make the same mistake again in the future.

Example: “In my previous role as an IT support specialist, I was working with a client who had lost access to their email account. After troubleshooting for several hours, I realized that I had forgotten to change the password on the account after setting up the new server. I immediately contacted the client to apologize for the inconvenience and offered them a discount on our services.”

18. Talk about a time when you helped resolve conflict between two co-workers.

This question can help interviewers understand how you handle interpersonal conflict and your ability to resolve it. When answering this question, think of a time when you helped two co-workers work through their differences and find common ground.

Example: “In my last role as an HR manager, I had two employees who were constantly arguing about the best way to perform their job duties. One employee was very detail oriented and wanted to follow company protocol exactly while the other employee preferred to use her own methods for completing tasks. After speaking with both employees separately, I learned that they each had valid points and could learn from one another. I scheduled a meeting between the three of us where we discussed the importance of compromise in the workplace.”

19. How do you stay organized?

This question can help the interviewer get a sense of how you approach your work and whether you have strategies for staying on top of deadlines, meeting commitments and organizing important information. Your answer should highlight your organizational skills and any specific methods or tools you use to stay organized.

Example: “I am naturally an organized person, so I don’t need much motivation to keep my desk clean and files in order. However, I do find that using color-coded folders and labels helps me quickly locate documents when I need them. I also use a calendar app on my phone to schedule appointments and reminders for upcoming tasks.”

20. What would you do if you received incorrect information regarding visa applications?

This question can help interviewers understand how you would respond to a mistake and what steps you would take to correct it. Use examples from your previous experience in which you received incorrect information, followed up with the person who provided the information and corrected the situation.

Example: “In my last position as an immigration officer for a private company, I was responsible for processing visa applications for international clients. One day, one of our clients called me regarding their application because they had not heard back from us after submitting it. After checking our records, I realized that we had never received the application. I immediately contacted the client and apologized for the delay. They were understanding and submitted another application.”


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