20 Via Transportation Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Via Transportation.

When it comes to interviewing for a job at Via Transportation, you can expect to be asked questions that are specific to the company and its mission. This guide will help you prepare for your interview by providing you with some sample questions and answers.

Via Transportation is a re-engineering public transit company that develops and provides on-demand public mobility solutions for commuters. The company is committed to making public transit more efficient, convenient, and affordable for everyone.

As a potential employee, you should be able to demonstrate your knowledge of Via Transportation’s mission and how your skills and experience can contribute to the company’s success. In addition, you will need to be prepared to answer questions about your experience with public transit and your thoughts on how to make it more efficient and user-friendly.

By preparing for your interview and being able to answer these types of questions confidently, you will increase your chances of being hired by Via Transportation.

Via Transportation Interview Process

The interview process at Via Transportation can be lengthy, with perspective employees going through 7-8 interviews over the course of several weeks. The difficulty of the interviews can vary, with some being more challenging than others. Overall, the experience has been mixed, with some perspective employees finding the process to be positive and others finding it to be negative.

Common Via Transportation Interview Questions

1. What makes you a good candidate for this position?

This question is a great way for employers to learn more about your qualifications and how you feel they align with the job description. Before your interview, make sure you thoroughly read through the job posting so that you can reference specific requirements in your answer.

Example: “I am a dedicated employee who always strives to exceed expectations. I have excellent customer service skills and an eye for detail. In my previous role as a driver for Via Transportation, I was able to provide safe transportation to commuters while also providing them with friendly conversation and helpful tips on navigating public transit.”

2. Tell us why you want to work at Via Transportation.

This question is a great way to show the interviewer that you have done your research on the company and are genuinely interested in working there. When answering this question, make sure to highlight some of the unique aspects of Via Transportation that attracted you to the job posting.

Example: “I want to work at Via because I am passionate about public transportation and believe that it can be an efficient solution for many commuters. I also think that Via’s mission to provide affordable and convenient transportation options for all people is admirable. I would love to be part of a team that makes commuting easier for so many people.”

3. Have you ever worked in an environment where there was a lot of conflict, how did you handle it?

Via is a company that values teamwork and collaboration. The interviewer may ask this question to see if you have experience working in such an environment, how you handled it and what skills you used to resolve the conflict.

Example: “In my last position as a driver for Via, I had a passenger who was very rude to me. Instead of responding with anger or frustration, I remained calm and professional. I asked them politely to exit the vehicle at their next stop so I could continue driving without distraction. This helped diffuse the situation and allowed me to focus on my job.”

4. Why do you think public transportation is important?

This question is a great way to show your passion for the industry and how you can contribute to the company. When answering this question, it’s important to highlight why public transportation is beneficial to society as a whole.

Example: “Public transportation is an essential part of our everyday lives. It allows us to get from one place to another without having to drive or walk long distances. I think that public transportation is important because it helps reduce traffic congestion and pollution in cities. In my last role, I helped develop a new route system that reduced wait times by 20% and increased ridership by 10%. This was due to my ability to create efficient routes.”

5. How would you describe your management style?

This question can help the interviewer get a better sense of how you would interact with your team members and other employees. Your management style is an important part of your overall personality, so it’s important to be honest about what type of manager you are.

Example: “I am a very hands-on manager who likes to work alongside my team members. I believe that by being more involved in their projects, they feel more supported and motivated to do their best work. I also like to give them plenty of autonomy when working on tasks, as long as they’re meeting deadlines and objectives.”

6. Do you have experience working with technical systems or software?

Via is a technology company that uses software to develop and manage its public transportation services. The interviewer may ask this question to learn more about your experience with similar systems or software. If you have relevant experience, share it in your answer. If not, explain what technical skills you do have and how they can help you succeed in the role.

Example: “I’ve worked with several different types of software throughout my career. I’m comfortable using Microsoft Office programs like Word and Excel, as well as Google Drive for collaborating on projects. I also have some experience working with customer relationship management software, which has helped me understand how Via’s system works.”

7. Describe a time when you had to solve a problem that was not straightforward. How did you approach the problem?

This question is a great way to show your problem-solving skills and how you approach challenges. When answering this question, it can be helpful to describe the steps you took to solve the issue or challenge.

Example: “When I was working as an administrative assistant at my previous job, there were times when I would receive calls from clients who had questions about their invoices. These calls could come in at any time of day, so I needed to find a solution that would allow me to answer these questions while also keeping my coworkers productive. I decided to create a spreadsheet where I could keep track of all the different types of questions I received and then refer back to them if I got another call with similar information. This helped me provide better customer service while also allowing my coworkers to focus on their work.”

8. Would you be comfortable driving people around New York City?

Via operates in many major cities, including New York City. The interviewer wants to make sure you’re comfortable driving in a busy city and that you have experience with the public transportation system of the city they operate in.

Example: “I’ve driven in New York City before, so I’m familiar with the traffic patterns and how to navigate them. However, I would definitely take advantage of any training or resources Via has for learning more about navigating the city. I also know that Via drivers are encouraged to use public transit themselves, which is something I already do regularly.”

9. Are you familiar with Microsoft Excel and Google Sheets?

Via uses Microsoft Excel and Google Sheets to manage their data. Your answer should show the interviewer that you have experience with these programs. If you don’t, you can explain how you would learn them quickly if hired.

Example: “I am familiar with both Microsoft Excel and Google Sheets. I use both of these programs daily in my current role as a transportation planner. In this position, I create reports using both platforms on a regular basis. I also regularly collaborate with other transportation planners who are more experienced with these programs than I am. They often help me when I need assistance.”

10. Give me an example of a time when you had to deal with a difficult customer or situation.

This question is a great way to assess your customer service skills and how you handle conflict. When answering this question, it can be helpful to focus on the steps you took to resolve the situation or diffuse the conflict.

Example: “In my last position as a bus driver, I had a passenger who was very rude to me. They were late for their stop and demanded that I let them off at the next one. I calmly explained that we couldn’t do that because of safety reasons, but they continued to yell at me. I remained calm and told them that if they didn’t quiet down, I would have to call security. After a few minutes, they finally calmed down and apologized.”

11. What are some challenges associated with designing sustainable transit solutions?

This question can help the interviewer assess your ability to work with a team and develop solutions that are environmentally friendly. Use examples from your experience to highlight your problem-solving skills, creativity and teamwork abilities.

Example: “I believe sustainable transit solutions should be designed with the environment in mind. In my last role as an urban planner, I worked on several projects that focused on designing public transportation systems that were more eco-friendly. One of these projects was creating a bus route that would reduce traffic congestion by encouraging commuters to use public transportation instead of driving their cars. We also implemented bike racks on buses so people could ride their bikes to the nearest stop and then transfer to the bus.”

12. What is something about yourself that has nothing to do with your job qualifications?

This question is a way for the interviewer to get to know you as a person. They want to see if you are someone they would enjoy working with and whether or not you will fit in with their team. Try to answer this question honestly, but also try to make it lighthearted.

Example: “I am an avid runner, so I love that Via has a fitness tracker built into our app. It’s great motivation to run to work every day because I can earn points toward free rides.”

13. We’re looking for someone who will promote our company culture on their own initiative. Can you give me an example of a time when you proactively improved a workplace environment?

Via is looking for team members who are proactive and can take initiative to improve the company culture. When answering this question, it’s important to show that you have a positive attitude and will be an asset to the company.

Example: “I once worked at a small startup where I was one of only two customer service representatives. One day, our CEO came in and asked how we were doing. I told him about some of the challenges we were having with call volume and he offered to hire another representative. He gave me the opportunity to interview candidates and choose the best fit. This allowed me to learn more about the hiring process and helped us grow as a company.”

14. What do you think is the most important thing to remember when trying to be innovative?

This question is a great way to show your knowledge of innovation and how it can be applied in the workplace. When answering, try to think about what you’ve learned from previous experiences with innovation.

Example: “I believe that one of the most important things when trying to be innovative is to have an open mind. You never know what new ideas or solutions may come up while working on a project, so I always make sure to listen to my coworkers’ opinions and suggestions. This helps me learn more about different perspectives and find new ways to solve problems.”

15. What do you know about Via Transportation?

This question is a great way to test your knowledge of the company and its services. It also allows you to show that you have done some research on the organization before your interview.

Example: “I know that Via Transportation is an innovative public transit company that offers commuters on-demand rides in shared vehicles, such as cars or vans. I’ve used Via’s service several times while living in New York City, and it has been very convenient for me. The drivers are always friendly, and the app makes it easy to pay and track my ride.”

16. The world we live in today is constantly changing. When it comes to technological innovations, what do you think is the next big leap forward?

This question is a great way to see how the candidate thinks about innovation and change. It’s also an opportunity for you to learn more about their background in technology.

Example: “I think that artificial intelligence will be the next big leap forward. We’re already seeing it being used in many different industries, but I believe we’ll start to see it become even more prevalent as time goes on. In fact, I’m currently working toward my master’s degree in computer science with a focus on AI.”

17. How do you feel about working late hours

Via is a company that works with public transit, so it’s likely you’ll have to work some late hours. Employers ask this question to make sure you’re okay with working these types of hours. In your answer, explain how you feel about working late and what your experience has been like in the past.

Example: “I’m actually used to working late hours because I worked as a driver for Uber for two years. During my time there, I learned how to balance driving during rush hour and later at night. I’ve also driven many people home from bars or parties, so I know how to handle those situations.”

18. If hired, what new ideas would you bring to the company?

This question is an opportunity to show your creativity and problem-solving skills. You can use examples from previous work or school projects that demonstrate how you used innovative ideas to solve problems.

Example: “I would bring my experience in customer service to Via, which I believe is a key factor in the success of any company. In my last job as a driver for Uber, I noticed that many customers were not satisfied with their rides because they did not know how to communicate with drivers. So, I developed a communication app where riders could leave feedback about their ride and drivers could respond to them. This helped me improve my rating and learn more about what customers wanted.”

19. What does success mean to you?

This question is a great way to learn more about the candidate’s values and how they align with those of Via. A hiring manager may ask this question to see if you share their vision for success, or if your definition differs from theirs.

Example: “Success means achieving my goals while also helping others achieve theirs. I believe that when we work together as a team, we can accomplish anything. In my last role, I was able to help my company increase sales by 20% in one year. This accomplishment made me feel successful because it showed me that I could make a positive impact on my organization.”

20. What do you see as the biggest challenge facing the automotive industry today?

The automotive industry is constantly changing, and the interviewer may want to know how you would approach this challenge. Your answer should show that you can adapt to change and are willing to learn new things.

Example: “The biggest challenge facing the automotive industry today is the lack of innovation in self-driving technology. I believe that autonomous vehicles will be a major factor in reducing traffic congestion and accidents on our roads. As an engineer, I am excited about the opportunity to work with cutting-edge technology like this.”


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20 Interview Questions and Answers