20 VillageMD Interview Questions and Answers

VillageMD is a leading provider of primary care, urgent care, and specialty care services. With over 500 locations nationwide, VillageMD is one of the largest healthcare providers in the United States.

If you’re interviewing for a position at VillageMD, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of VillageMD interview questions and answers to help you prepare for your interview.

VillageMD Interview Process

The interview process at VillageMD can vary depending on the position you are applying for. Generally, there is a phone screen with a recruiter, followed by one or more in-person interviews. For some positions, there may also be a case study or programming test. Overall, the interview process is fairly straightforward and the interviewer are friendly and professional.

1. How would you describe your leadership style?

As a medical assistant, you may be asked to lead others in the office. Employers ask this question to see if you have experience leading others and how you would approach it. When answering this question, think about what leadership skills you possess. Try to highlight your communication, problem-solving or decision-making skills.

Example: “I believe my leadership style is collaborative. I like to work with others to find solutions to problems. In my last role, I was responsible for managing the front desk while also assisting doctors with patient care. Whenever we had a busy day, I would meet with my coworkers to discuss our plan of action. We decided who would handle which tasks so that everyone could get through their workday.”

2. What is the most important thing to remember when working with a team of medical assistants and doctors?

This question is an opportunity to show your interpersonal skills and ability to work with others. Your answer should include a specific example of how you worked well with a team in the past.

Example: “The most important thing I remember when working with a team is that everyone has different strengths and weaknesses, so it’s important to be open-minded about other people’s opinions and ideas. In my last role as a medical assistant, I was helping a doctor perform a physical exam on a patient. The doctor asked me for a reflex hammer, but I didn’t know where they were kept. Instead of telling me where they were, the doctor told me to look through all the drawers until I found them. It took me longer than expected, but I learned where the reflex hammers were stored.”

3. Why do you want to work at VillageMD?

This question is a great way for the interviewer to learn more about your interest in their company. They want to know what attracted you to this role and how it fits into your career goals. Your answer should include specific details about why you are interested in working at VillageMD, including any research you have done on the company.

Example: “I am very passionate about providing quality healthcare to rural communities. I did some research on VillageMD and was impressed by the work that you do here. You provide care to people who may not otherwise be able to afford it, which is something I feel strongly about. I would love to be part of a team that makes a positive impact on the lives of others.”

4. Tell me about a time where you had to deal with an upset patient, how did you handle it?

This question is an opportunity to show your interpersonal skills and how you can help patients feel comfortable. When answering this question, it can be helpful to mention a specific situation where you helped the patient feel better or resolved their issue.

Example: “I once had a patient who was upset because they were having trouble getting in touch with me. I apologized for not responding to their messages sooner and explained that I was out of town on vacation. The patient seemed relieved when I told them why I hadn’t responded and said they understood. We then talked about ways to communicate more effectively so they could reach me if needed.”

5. What qualities should a successful medical assistant have?

This question helps the interviewer determine if you have the skills and abilities to succeed in this role. Use your answer to highlight your communication, organization and time management skills as well as any other relevant qualities that make you a strong candidate for this position.

Example: “A successful medical assistant should be organized, detail-oriented and able to communicate effectively with patients and doctors. I am all of these things, which is why I feel confident about my ability to excel in this role. In my previous position, I helped organize patient files and assisted doctors by answering questions and performing tasks like taking vital signs and preparing treatment rooms.”

6. Do you have any experience with electronic medical records software?

VillageMD uses a proprietary electronic medical records software, so the interviewer may ask you this question to see if you have experience with similar systems. If you do, share your experience and explain how it helped you in your previous role. If you don’t have any experience with electronic medical records software, you can talk about your familiarity with other types of computerized record-keeping systems.

Example: “I’ve used several different electronic medical records software programs during my career as a registered nurse. I find that these systems are very helpful for organizing patient information and ensuring that all staff members have access to important details about each patient’s care. In my last position, I was responsible for managing our hospital’s electronic medical records system, which gave me valuable insight into what features were most beneficial.”

7. What are some ways that you can ensure patients receive accurate information from their doctor?

This question can help the interviewer determine how you ensure your patients understand their diagnosis and treatment plan. Use examples from previous experiences to show that you have a strong communication skillset and are able to explain medical information in an easy-to-understand way for patients.

Example: “I always make sure I thoroughly explain any diagnoses or treatments so my patients know exactly what they’re receiving. In addition, I use visuals like diagrams or illustrations when explaining complex procedures or medications to help them better understand the situation. This helps me ensure that my patients fully understand their diagnosis and treatment plans.”

8. Describe a time when you were in charge of managing a team of medical assistants.

This question is an opportunity to show your leadership skills and ability to manage a team of employees. When answering this question, it can be helpful to mention how you helped the team work together and achieve goals.

Example: “When I was working as a physician assistant at my previous job, I had to lead a team of medical assistants who were responsible for scheduling appointments with patients. This was challenging because some of the medical assistants didn’t always agree on which patients should see me or other physicians first. To help solve this problem, I created a spreadsheet that listed all of our patients and their needs. Then, we could assign each patient to one of us based on what they needed most.”

9. Have you ever worked in a fast-paced environment before?

This question is an opportunity to show your ability to adapt and thrive in a fast-paced environment. When answering this question, it can be helpful to describe a time when you had to work quickly but still managed to complete the task at hand effectively.

Example: “Yes, I have worked in a fast-paced environment before. In my last role as a nurse practitioner, we often had patients who needed care right away. This meant that sometimes I would need to see three or four patients within an hour. However, I was able to manage seeing so many patients because I am used to prioritizing tasks and working quickly.”

10. Give us an example of how you’ve handled a difficult situation.

This question is a great way to see how you respond to challenges. It’s important that you show the interviewer that you can use your problem-solving skills and adapt to challenging situations.

Example: “I once had a patient who was very ill, but they were also very stubborn about their treatment plan. They refused to take their medication as prescribed, which made it difficult for me to treat them effectively. I spoke with them at length about why taking their medication was so important, but they still refused. In this situation, I decided to change my approach. Instead of trying to convince them to take their medication, I focused on other ways we could help them feel better. We talked about alternative treatments and changes in diet or lifestyle that might make them feel more comfortable.”

11. What are some things that you think need to be improved upon in the healthcare industry?

This question is a great way to see how you can make improvements in the workplace. When answering this question, it’s important to be specific and provide examples of what you would do differently or how you would implement change.

Example: “I think that one thing that needs improvement in the healthcare industry is patient education. I believe that patients should have more access to information about their conditions and treatment options so they feel empowered when making decisions with their doctors. In my last position as a nurse practitioner, I started an online forum where patients could ask questions and get answers from other patients who had similar experiences.”

12. What made you choose this field?

This question is a great way to learn more about the candidate’s background and motivations. It can also help you determine if they are passionate about their work, which can be an important quality in a healthcare professional.

Example: “I chose this field because I have always been interested in helping others. When I was younger, my neighbor had cancer and I would visit her every day after school. She told me that she felt better when I was there, so I started bringing her flowers and other small gifts. Eventually, she got better and we became friends. Seeing how happy she was made me realize that I wanted to make people feel better.”

13. How would you keep track of multiple patients’ needs?

This question can help the interviewer assess your organizational skills and ability to multitask. Use examples from previous experience or explain how you would use technology to manage multiple patients’ needs at once.

Example: “I have a system for organizing my patient files that I developed over time. It’s based on color coding, which helps me quickly find specific information about each patient. For example, if a patient has an upcoming appointment, I’ll put their file in red so it stands out. If they’re overdue for a checkup, I’ll move their file to yellow. This way, I can easily see who is due for what service.”

14. What was your role on a project where you worked with other people?

This question can help the interviewer understand how you work with others and your leadership skills. Use examples from previous jobs to explain what you did, who you worked with and what you accomplished together.

Example: “In my last position as a medical assistant, I was working on a project with two other medical assistants when we were tasked with creating an online database of all our patient’s information. We each had different ideas about how to organize it, so we met for lunch one day to discuss our plans. After discussing our ideas, we decided that having separate databases would be more efficient than combining them into one large database. So, we split up the patients by department and created separate databases for each department.”

15. Talk about a time where you went above and beyond for a patient.

This question is a great way to show your interviewer that you are willing to go the extra mile for patients. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a patient or their family member.

Example: “When I was working as an emergency room nurse, there was a young boy who came in with his mother because he had broken his arm. The mother told me that she was worried about how her son would do without her at home while she worked. She asked if I could check on him throughout the day to make sure he was doing okay. I agreed to do so, and when I got off work later that night, I stopped by his house to see how he was doing.”

16. Describe a time when you had to prioritize demands from different patients.

This question can help interviewers understand how you handle time management and prioritization. When answering this question, it can be helpful to describe a specific situation where you had to prioritize demands from different patients and the steps you took to ensure that all of your patients received the care they needed in a timely manner.

Example: “At my previous job, I often had multiple patients who were waiting for urgent care. In these situations, I would first assess which patients needed immediate attention and then work on those patients before moving onto other patients with less urgent needs. This helped me make sure that all of my patients received the care they needed as quickly as possible.”

17. What are your long term career goals?

This question is an opportunity to show the interviewer that you are motivated and have a plan for your career. It’s important to be honest about what you want, but it can also be helpful to include some steps you’re taking to get there.

Example: “I’m currently working on my nursing degree, and I hope to graduate in two years. After that, I’d like to work as a pediatric nurse at a hospital or clinic. Eventually, I would love to open my own practice where I could help families with their children’s health care needs.”

18. If there’s one thing you could change about the healthcare system what would it be and why?

This question is a great way to see how you feel about the healthcare system and what changes you would make if you were in charge. It’s important to be honest, but also considerate of your interviewer when answering this question.

Example: “I think one thing that could change about the healthcare system is the amount of time it takes for patients to get an appointment with their primary care physician. I know there are many factors that go into scheduling appointments, but I believe we can find ways to decrease wait times. For example, by implementing online check-in systems or allowing patients to schedule their own appointments.”

19. Can you tell us about a time when you felt like you were making a difference in someone’s life?

This question is a great way to learn more about the candidate’s values and motivations. It can also help you understand what they consider important in their work. When answering this question, it can be helpful to provide specific details about how your actions helped someone else.

Example: “When I was working as an emergency room nurse, there was one patient who came into the hospital every week with the same symptoms. He would come in complaining of chest pain, but after testing him we could never find anything wrong. Eventually, I talked to him about his situation and learned that he had been self-medicating for anxiety. After talking to him about other treatment options, he agreed to see a therapist.”

20. What do you consider to be the biggest challenge in the healthcare industry today?

This question can help the interviewer get a better sense of your knowledge and experience in the healthcare industry. Your answer should include an example of how you overcame this challenge, or what steps you took to improve it.

Example: “The biggest challenge I see in the healthcare industry today is the lack of communication between patients and their doctors. In my last position as a nurse practitioner, I noticed that many of my patients were not returning for follow-up appointments after they left the hospital. When I asked them why, most said they didn’t know when to return for another appointment. To solve this problem, I started sending out postcards with reminders about upcoming appointments.”