17 Vip Hostess Interview Questions and Answers

As a VIP hostess, you will be responsible for greeting and seating guests, as well as providing them with information about the event or venue. You may also be responsible for taking coats and bags, and providing other services as needed.

A VIP hostess must be able to think on her feet and handle last-minute changes with grace and a smile. She must also be able to handle difficult guests with tact and diplomacy. If you have these qualities, and can answer the following interview questions well, you may have a future in VIP hosting.

Are you comfortable talking to people you don’t know?

This question is a good way to assess your social skills. As a VIP hostess, you will be expected to talk to many people and make them feel comfortable in the club. Your answer should show that you are confident talking to strangers and making them feel welcome.

Example: “I am very comfortable talking to people I don’t know because I have done it for most of my life. In college, I was a bartender at a local bar where I had to interact with customers all night long. This experience taught me how to make small talk with anyone and get them to open up about themselves. It also helped me learn what types of drinks different people like so I could better serve them.”

What are some of the most important qualities for a VIP hostess?

Employers ask this question to make sure you have the skills and abilities needed for the job. They want someone who is friendly, outgoing, professional and organized. When answering this question, think about what makes a good VIP hostess. Explain that it’s important to be able to multitask, communicate well with others and work quickly.

Example: “The most important qualities for a VIP hostess are being friendly, outgoing and professional. You need to be someone people feel comfortable talking to. It’s also important to be organized because you’ll be handling many different tasks at once. I am an outgoing person who enjoys meeting new people, so this role would be a great fit for me.”

How would you handle a situation where a guest is being rude or disruptive?

As a hostess, you may encounter guests who are rude or disruptive. Employers ask this question to make sure you have the skills and confidence to handle these situations. In your answer, share two or three strategies that you use to diffuse difficult situations. Explain how these strategies help you keep everyone safe and calm.

Example: “I’ve encountered many different types of people in my previous role as a hostess. I’ve learned that no matter what type of person they are, there is always a way to diffuse their behavior. One strategy I use is active listening. When someone is being rude or disruptive, I try to listen to them without interrupting. This helps me understand where they are coming from and gives them an opportunity to express themselves.

Another strategy I use is problem solving. If a guest is disrupting other guests, I will speak with them privately and find out what they need. For example, if they are hungry, I can offer them something to eat or drink. By taking care of their needs, I am able to diffuse the situation.”

What is your experience working in the hospitality industry?

Employers ask this question to learn more about your experience and how you’ve used it to benefit the company. If you have previous hospitality experience, share what you learned from that job and how it applies to this one.

Example: “I worked as a VIP hostess at a high-end restaurant for two years before coming here. I learned so much about customer service in that role, including how to make customers feel welcome and comfortable. I also learned how to multitask while still providing excellent service. My ability to work under pressure is something I attribute to my time there.”

Provide an example of how you have provided exceptional customer service.

Customer service is an important skill for a VIP hostess. Employers ask this question to learn more about your customer service skills and how you have used them in the past. When answering this question, think of a time when you helped a customer or client solve a problem. Explain what steps you took to ensure that the customer was happy with your service.

Example: “In my previous role as a VIP hostess, I had a regular customer who would come into the club every Friday night. One week, he didn’t show up. I called him to see if everything was okay. He told me that his wife had been sick all week and he hadn’t wanted to leave her side. I offered to bring food to their house so she could eat something. She ended up feeling better by the next week, but he still came back to the club.”

If a guest asks you a question about an event that you don’t know the answer to, how would you handle the situation?

As a VIP hostess, you may be the first person that guests speak to when they arrive at an event. If you don’t know the answer to their question, it is important to find out as quickly as possible and provide them with the correct information. This shows your ability to handle pressure and prioritize tasks.

Example: “If I didn’t know the answer to a guest’s question, I would apologize for not knowing and ask if they could wait while I find out the answer. I would then go to my manager or another staff member who might have the answer so that I can get back to the guest as quickly as possible.”

What would you do if you saw another VIP hostess or staff member behaving inappropriately with a guest?

This question can help interviewers understand how you would handle a challenging situation at work. In your answer, try to describe the steps you would take to address the issue and ensure it doesn’t happen again.

Example: “If I saw another VIP hostess or staff member behaving inappropriately with a guest, I would first approach them privately and let them know that their behavior was inappropriate. If they didn’t change their behavior after this conversation, I would report the incident to my manager so they could address the issue. I would also make sure to keep an eye on the other employee’s interactions with guests to ensure they were following company policy.”

How well do you know our company and our brands?

This question is a great way to test your knowledge of the company and its brands. Interviewers ask this question to see if you have done any research on their organization before coming in for an interview. To answer this question, make sure you thoroughly read through the job description and familiarize yourself with the company’s brands.

Example: “I am very familiar with your company because I’ve been a loyal customer for years. I know that you are one of the top event planning companies in the area, and I love all of your brands. I also know that you recently started offering catering services, which is something I would be excited to learn more about.”

Do you have any experience working with event planning software?

Event planning software is a useful tool for VIP hostesses to use when organizing events. Employers ask this question to see if you have experience using event planning software and how comfortable you are with it. If you do, share your experience with the interviewer. If you don’t, let them know that you’re willing to learn how to use it.

Example: “I’ve never worked in an environment where we used event planning software. However, I am familiar with some of the most popular ones like Eventbrite and Evite. I would be happy to learn more about the one you use here at this venue.”

When is it appropriate to approach a guest and offer them additional food, drinks or merchandise?

This question can help the interviewer determine how you handle customer service situations. Use your answer to highlight your ability to read customers and anticipate their needs.

Example: “I approach guests when I notice they haven’t ordered food or drinks in a while, or if they seem like they’re ready for another round of drinks or appetizers. If they’ve been at our venue for a long time, I’ll also offer them merchandise such as t-shirts or hats to commemorate their visit. This helps me build rapport with my customers and gives them an opportunity to remember us.”

We want to ensure that our guests have a positive experience at all of our events. How would you make sure that guests feel welcomed and appreciated?

This question can help the interviewer understand how you plan to ensure that guests have a positive experience at their events. Use your answer to highlight your customer service skills and ability to work with others.

Example: “I want to make sure that all of our guests feel welcome and appreciated when they attend one of our events. I would start by greeting them as soon as they arrive, making eye contact and smiling. I would also introduce myself and ask if there is anything I can do for them or get them while they are waiting in line. If they need any additional information about the event, I would be happy to provide it.”

Describe your experience working with a team of other VIP hostesses or staff members.

Working as a VIP hostess can involve working with other staff members, such as bartenders and servers. Employers ask this question to make sure you have experience collaborating with others in the hospitality industry. In your answer, explain how you worked well with others in the past. Explain that you are willing to learn from your coworkers if necessary.

Example: “In my previous role as a VIP hostess, I often collaborated with other staff members. For example, when I was hosting a table of guests, I would communicate with our bartender about what drinks they should prepare for the table. If one of the guests had an allergy or special request, I would also work with our server to ensure we could accommodate them. I always made sure to be friendly and helpful to everyone on our team.”

What makes you stand out from other candidates for this position?

Employers ask this question to learn more about your qualifications and how you can contribute to their team. When answering, it’s important to highlight your unique skills and abilities that make you a strong candidate for the role. You may also want to mention any relevant experience or education that makes you qualified for the job.

Example: “I have several years of experience as a VIP hostess at a high-end restaurant. During my time there, I learned how to work with many different personalities and handle challenging situations. This skill set is applicable to this position because I know how to keep guests happy while maintaining a professional demeanor. In addition, I am highly organized and detail-oriented, which helps me stay on top of my responsibilities.”

Which event planning software programs are you familiar with?

Event planning software programs can help you organize your tasks and communicate with other team members. The interviewer may ask this question to see if you have experience using event planning software. In your answer, share which software programs you are familiar with and explain how they helped you in previous roles.

Example: “I am very comfortable using Eventbrite and Evite. I find these two platforms easy to use for creating events and sending out invitations. I also like that both of these programs allow me to create a budget and track expenses. In my last role, I used these programs to plan several large events. For example, I used Eventbrite to send out invites to the guests and Evite to collect RSVPs. Then, I was able to use the data from those forms to make sure we had enough food and seating at each event.”

What do you think is the most important aspect of personal hygiene for VIP hostesses and other staff members who interact with guests?

This question is an opportunity to show your knowledge of the importance of personal hygiene and how it can affect a business. When answering this question, consider what you’ve learned about the company’s policies on personal hygiene and highlight any similarities between their standards and your own.

Example: “I think that cleanliness is one of the most important aspects of personal hygiene for anyone who interacts with guests. I make sure to wash my hands before interacting with guests and always wear deodorant and perfume or cologne in accordance with the company’s policy. I also try to maintain good oral health by brushing twice a day and flossing once a day.”

How often do you think VIP hostesses should check in with guests?

This question can help interviewers understand how you balance your responsibilities with the needs of guests. Your answer should show that you are attentive to customers’ needs and have a good understanding of what is expected of you in this role.

Example: “I think it’s important for VIP hostesses to check in with guests at least once every 30 minutes, especially if they’re waiting on other tasks or helping other guests. This allows me to ensure their needs are met and gives them reassurance that I’m available to assist them as needed. If I notice that a guest has been waiting for more than an hour without checking in, I will make sure to address their concerns as soon as possible.”

There is a discrepancy between the number of guests who have RSVP’d and the number of seats we have left. What would you do?

This question is a great way to test your problem-solving skills and ability to think on your feet. When answering this question, it’s important to be honest about what you would do in that situation.

Example: “I have been in this situation before at my previous job. In this case, I would call the guests who had RSVP’d but did not book seats to see if they still wanted to attend. If they were no longer interested, I would then offer those seats to other guests who had RSVP’d but did not reserve seats yet. This ensures that we are able to accommodate as many people as possible while also making sure that our VIP hostesses are able to seat all of their tables.”