Career Development

17 Virtual Administrative Assistant Skills for Your Career and Resume

Learn about the most important Virtual Administrative Assistant skills, how you can utilize them in the workplace, and what to list on your resume.

A virtual administrative assistant is a professional who provides administrative support to clients remotely. This can include a variety of tasks, such as managing calendars, scheduling appointments, making travel arrangements, and handling customer inquiries. To be successful in this role, virtual administrative assistants need to have a strong set of skills.


Transcription is the process of converting audio into written text. Virtual assistants often transcribe phone calls, meetings and other recordings to keep accurate records of their work. Transcription requires excellent listening skills and attention to detail as well as a fast typing speed.


Proofreading is the process of reviewing written work for errors in grammar, punctuation and spelling. Virtual assistants often proofread emails they send to ensure their messages are clear and professional. They also use proofreading skills when completing other types of written work such as reports or proposals. This ensures that their writing is clear and easy to understand.

Attention to Detail

Attention to detail is the ability to notice small details and make sure they are correct. Administrative assistants often have to pay attention to detail when entering data into a computer, sending emails or filling out forms. For example, if an executive assistant is typing up an email to a client, they need to be able to type exactly what the client said in their message. This ensures that the client receives the information they need and also makes it easier for the administrative assistant to find this information again if needed.

Problem Solving

Problem solving is the ability to identify and resolve issues. Virtual assistants may need to solve problems that arise in their employer’s office, such as when a printer breaks or software malfunctions. They also might help their employers solve personal issues, like when an employee forgets an important file at home or needs to find a new dentist.

Email Management

Email management is the ability to respond to emails in a timely manner and with accurate information. Virtual assistants often receive emails from clients, so it’s important that they can answer questions or provide requested information quickly. This also ensures that clients feel like their needs are being met. Gaining an understanding of email software programs such as Microsoft Outlook or Gmail can help virtual assistants manage emails efficiently.

Internet Research

Internet research is the ability to find information on the internet. Virtual assistants often use this skill when researching topics for their employer, such as finding information about a company they’re unfamiliar with or learning more about a topic their employer is interested in. It’s also common for virtual assistants to conduct research online to find phone numbers and addresses of businesses and individuals.


Organization is the ability to keep track of multiple tasks and responsibilities. Virtual assistants often have many projects at once, so organizational skills are important for staying on task and meeting deadlines. Organization also includes keeping files organized by client or project, which can help virtual assistants find information quickly when needed.

Data Entry

Data entry is the process of entering information into a computer system. Virtual assistants often use data entry to enter their own notes, calendar events and contact information for clients. They also may use data entry when working with spreadsheets or other documents that require inputting text.

Data entry skills are important because they allow virtual assistants to keep track of their work and communicate effectively with clients.


Virtual assistants often use editing skills to proofread documents, emails and other files. They also use these skills when they create content for their employer’s website or social media accounts. For example, a virtual assistant might write an article on the topic of marketing automation software and then edit it to ensure that it is free of grammatical errors and reads clearly.


Communication is the ability to convey information clearly and concisely. Virtual assistants often communicate with their supervisors through email, phone or video chat. They also need to be able to explain technical processes in a way that non-technical people can understand. For example, if they are setting up an online meeting for the first time, they might have to explain how it works and what each button does.

Customer Service

Customer service skills are important for virtual assistants because they often interact with clients over the phone or through email. They need to be friendly and helpful when answering questions, resolving issues and providing feedback. Customer service also includes maintaining a positive attitude even if you’re having a bad day. For example, if a client is upset about something, a virtual assistant needs to remain calm and help them find a solution.

Expense Reports

Expense reports are a common task for virtual assistants, as they often handle the finances of their employer. Having strong organizational skills and knowledge of accounting software can help you create accurate expense reports. You may also need to submit receipts for reimbursement by your employer. Knowing how to track expenses and file paperwork is an important skill for any administrative assistant.

Project Management

Project management is the ability to oversee and manage multiple tasks simultaneously. Virtual assistants often have several projects going at once, so it’s important for them to be able to prioritize their work and delegate responsibilities effectively. They also need to ensure that they meet deadlines and complete all of their duties on time.

Calendar Management

Calendar management is the ability to keep track of multiple schedules and appointments. Virtual assistants often work with remote teams, so they need to be able to manage their own calendars as well as those of others. This includes scheduling meetings, setting up conference calls and sending reminders about upcoming events.


Virtual assistants often have to complete multiple tasks at once. They may be in the middle of an email correspondence with one client while also preparing a presentation for another and taking phone calls from two more clients. Because they work remotely, virtual assistants must be able to multi-task effectively so that their employers receive quality service.

Travel Arrangements

Virtual assistants often work remotely, so they need to know how to make travel arrangements for their employers. This includes booking flights and hotels, as well as navigating airport terminals and finding the right terminal for international flights. They also need to be familiar with different types of transportation, such as trains or buses, in case they need to arrange a trip for an employer.


Virtual assistants often work with multiple clients and may switch between tasks throughout the day. Flexibility allows virtual assistants to adapt quickly when their schedule changes or they receive new assignments. It’s important for them to be able to prioritize their workload, change directions if needed and adjust their working hours as necessary.

How Can I Learn These Virtual Administrative Assistant Skills?

There are a few ways that you can learn the necessary skills to be a successful virtual administrative assistant. One way is to take an online course or even a certification program that will teach you the basics of transcription, proofreading, email management, internet research, and data entry. Another way is to find a virtual assistant training program that will give you more in-depth instruction on all of the necessary skills. Finally, you could also look for resources online, such as blog posts or articles, that can give you tips and tricks on how to be a successful virtual administrative assistant. Whichever route you choose, make sure that you are dedicated to learning the skills and that you are willing to put in the time and effort to become a successful virtual administrative assistant.


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