25 Waitress Interview Questions and Answers

Waitressing is a unique and demanding job. Waitresses are responsible for taking orders, serving food and drinks, and cleaning up after customers. They also need to be able to handle difficult customer interactions.

If you’re looking to become a waitress, you’ll likely need to go through a job interview. To help you prepare, we’ve gathered some of the most common questions asked in waitress job interviews, along with sample answers.

1. Are you comfortable working in a fast-paced environment?

Working as a waitress can be quite busy, especially during peak hours. Employers ask this question to make sure you’re comfortable working in a fast-paced environment and that you have the ability to multitask. In your answer, explain how you feel about working in a high-pressure situation and what strategies you use to stay organized and focused.

Example: “Absolutely. I thrive in fast-paced environments and have a lot of experience working in them. During my time as a Waitress, I’ve had to quickly learn menus, memorize orders, and efficiently serve customers. This has allowed me to develop excellent multitasking skills that help me stay organized and on top of things even when the restaurant is busy. I’m also very good at problem solving, which helps me handle any issues that may arise during peak hours.”

2. What are your greatest strengths as a waitress?

Employers ask this question to learn more about your personality and how you would fit in with their team. When answering, think of a few strengths that relate to the job description or help you succeed as a server.

Example: “My greatest strengths as a waitress are my attention to detail, customer service skills, and ability to work well under pressure. I have extensive experience in the restaurant industry and understand the importance of providing excellent service to customers. My attention to detail ensures that orders are accurate and delivered promptly. I am also able to provide friendly and helpful advice when customers ask for recommendations.

I am very organized and efficient when it comes to taking orders and delivering food. I always ensure that all orders are taken accurately and delivered on time. I’m also great at multitasking; I can handle multiple tables at once without compromising quality or speed. Finally, I’m an effective communicator who is able to effectively relay information between kitchen staff and customers.”

3. How would you handle a situation where a customer is unhappy with their food or beverage?

As a server, you may encounter situations where customers are unhappy with their food or drink. Employers ask this question to make sure you have the interpersonal skills and problem-solving abilities to diffuse these types of situations. In your answer, try to highlight your customer service skills and ability to solve problems.

Example: “I understand how important it is to provide excellent customer service and ensure that customers have a positive experience. If a customer is unhappy with their food or beverage, I would first apologize for the inconvenience and ask them what specifically they were not satisfied with. This allows me to get an understanding of why they are unhappy so that I can take the appropriate steps to resolve the issue.

Once I have gathered all of the necessary information, I would then consult with the kitchen staff or barista to determine the best course of action. Depending on the situation, this could involve replacing the item, offering a discount, or providing complimentary items. Ultimately, my goal is to make sure that the customer leaves feeling satisfied and happy with their experience.”

4. What is your experience with food service?

This question is an opportunity to show the interviewer your experience with food service and how it relates to the position you’re applying for. If you have previous experience as a waitress, describe what you did in that role and how it prepared you for this job.

Example: “I have over five years of experience in food service. I started out as a hostess at a local restaurant, and then quickly moved up to becoming a waitress. During my time there, I was able to gain valuable knowledge about the industry, such as proper customer service techniques, menu item descriptions, and how to handle large groups of customers.

I also worked for two years as a catering server for an event planning company. This gave me the opportunity to learn more about the intricacies of food service, such as setting up buffets and plated meals, preparing drinks, and ensuring that all guests were served promptly and efficiently.”

5. Provide an example of a time when you went above and beyond for a customer.

Interviewers ask this question to see if you are willing to go the extra mile for their customers. They want to know that you care about your job and will do what it takes to make sure each customer has a great experience. When answering, think of an example from your previous job where you went above and beyond for a customer.

Example: “I remember a time when I was working as a Waitress at my previous job. One day, I had a customer who was having trouble deciding what to order. He asked me for advice and I took the time to explain all of his options in detail and make sure he understood everything on the menu. After listening to him carefully, I suggested a dish that I thought would be perfect for him.

He ended up really enjoying it and thanked me for my help. As an added gesture, I offered him a complimentary dessert since he seemed so pleased with his meal. He was very appreciative and said that he would definitely come back again. This experience showed me how important it is to go above and beyond for customers and provide them with excellent service.”

6. If a customer asks you a question about the menu, how do you respond?

Waitresses often need to be knowledgeable about the menu and able to answer customer questions. Your answer should show that you can confidently answer questions about the menu, highlight your experience with food service and provide a positive customer experience.

Example: “When a customer asks me a question about the menu, I always make sure to provide them with accurate and helpful information. First, I listen carefully to their inquiry so that I can understand exactly what they are asking. Then, I take the time to explain the item in detail, including any ingredients or preparation methods that may be of interest to them. Finally, I offer suggestions for other items on the menu that might fit their tastes or dietary needs. My goal is to ensure that each customer leaves feeling satisfied with their experience.”

7. What would you do if you noticed another waitress struggling to handle their tables?

This question can help interviewers understand how you work with your colleagues and support one another. Your answer should include a specific example of when you helped a colleague in the past, but it can also highlight any leadership qualities you have that make you a good team member.

Example: “If I noticed another waitress struggling to handle their tables, my first priority would be to offer help. I understand that it can be difficult to manage multiple tables at once and I am always willing to lend a hand when needed. I have plenty of experience in the restaurant industry and know how important it is for customers to receive excellent service.

I would also make sure to communicate with the other waitress to find out what kind of assistance they need. If they are having difficulty managing orders or keeping up with customer requests, I could step in and take care of those tasks. Alternatively, if they just need some extra time to catch up, I can ensure that their tables are taken care of until they’re ready to return.”

8. How well do you handle stress?

Waitressing is a high-stress job. You need to be able to handle stress well in order to provide excellent service to your customers and keep your composure. Employers ask this question to make sure you can manage the pressure of working as a waitress. In your answer, explain how you stay calm under pressure. Share an example of a time when you were faced with a stressful situation at work.

Example: “I have a lot of experience working in high-pressure environments, so I’m very comfortable with handling stress. I understand that being a waitress can be demanding and fast-paced, but I’m confident that I can stay calm under pressure and handle any situation that comes my way. I’m also able to think quickly on my feet and make decisions in the moment if needed. On top of that, I’m always willing to ask for help when necessary and work together with my team to get the job done efficiently.”

9. Do you have any questions for us about the position?

Interviewers often ask this question to see if you have done any research on the company and position. They want to know that you are genuinely interested in working for them, so it’s important to come prepared with a few questions about their business or the role itself.

Example: “Yes, I do have a few questions. First, what kind of restaurant is it? Is it casual or fine dining? Secondly, how many tables am I expected to serve at once? Finally, what type of training will be provided for me before I start the job?

I’m confident that I’m the right person for this position as I have extensive experience working in restaurants. I’m very organized and efficient when taking orders and delivering food, and I’m always friendly and professional with customers. I’m also comfortable working in both casual and fine dining environments. I look forward to hearing your answers to my questions and learning more about the role.”

10. When would you use good judgment on the job?

Waitressing is a job that requires you to use your judgment at times. Employers ask this question to see if you can make good decisions on the job. Use examples from your previous experience where you used good judgment and how it benefited your team or company.

Example: “Good judgment is essential for any job, but particularly important when working as a waitress. I understand that the customer always comes first and that it’s my responsibility to ensure they have an enjoyable experience at the restaurant. As such, I use good judgment in all aspects of my work.

For example, if I notice that a customer has been waiting longer than usual for their order, I will take initiative to check on them and make sure everything is going smoothly. I also use good judgment when dealing with difficult customers. I remain professional and courteous while doing my best to resolve any issues they may have.”

11. We want our waitresses to be friendly and approachable. How would you make customers feel welcome?

Waitresses often interact with customers, so employers ask this question to make sure you can be friendly and helpful. When answering this question, think about what your previous managers have told you they liked about your customer service skills. Try to use specific examples from past experiences that show how you would apply those skills in this role.

Example: “I understand the importance of making customers feel welcome and I believe that I have the skills to do so. As a waitress, I strive to provide excellent customer service by being friendly and approachable. I make sure to greet each customer with a smile and ask how their day is going. This helps create an inviting atmosphere for them to enjoy their meal.

I also take the time to get to know my customers by engaging in conversation. I find out what they like and don’t like about the restaurant and use this information to tailor their experience. By doing this, I can ensure that all of our guests are comfortable and happy while dining with us. Finally, I always thank customers for coming in and let them know that we appreciate their business.”

12. Describe your experience with cashiering and POS systems.

Waitressing often involves cashiering and using point-of-sale systems. Employers ask this question to make sure you have experience with these tasks, as they are common in the role. When answering this question, be honest about your experience. If you don’t have any experience, explain that you’re willing to learn.

Example: “I have extensive experience with cashiering and POS systems. I worked as a Waitress for the past five years, where I was responsible for taking orders, ringing up customers, and handling payment transactions. During this time, I became very familiar with different types of POS systems, including Square, Clover, and Toast. I am comfortable navigating each system to process payments quickly and accurately. I also understand the importance of following proper procedures when it comes to cash handling, such as counting out change and providing receipts. My experience has given me an in-depth understanding of how these systems work, which allows me to provide excellent customer service.”

13. What makes you stand out from other candidates?

Employers ask this question to learn more about your qualifications and how you can contribute to their team. When answering, it’s important to highlight a skill or experience that makes you unique from other candidates. You may also want to mention something that relates to the job description.

Example: “I believe that my experience and dedication to customer service makes me stand out from other candidates. I have been a waitress for over five years, so I understand the importance of providing excellent customer service. During this time, I have developed strong communication skills which help me effectively communicate with customers and ensure their satisfaction.

In addition, I am very organized and detail-oriented when it comes to taking orders and ensuring accuracy. I also take pride in making sure each order is served quickly and efficiently while still maintaining high standards of quality. Finally, I am always willing to go the extra mile to make sure customers are happy and satisfied with their experience.”

14. Which restaurant concepts have you worked with in the past?

Employers may ask this question to learn more about your experience level. If you have previous experience working with a specific restaurant concept, share what you liked and disliked about it. If you haven’t worked with any particular concepts before, you can still answer honestly by describing the types of restaurants you’ve worked in.

Example: “I have worked with a variety of restaurant concepts in the past. I started my career as a server at an Italian restaurant, where I learned how to provide excellent customer service and handle large volumes of orders. From there, I moved on to a fast-casual Mexican restaurant, which gave me experience working in a high-paced environment. I then transitioned to a fine dining steakhouse, where I was able to hone my skills in providing top-notch table service. Finally, I most recently worked at a seafood restaurant, where I gained valuable knowledge about preparing and serving fresh seafood dishes.”

15. What do you think makes a great waitress?

Interviewers may ask this question to see if you have the same values as their establishment. They want a candidate who will represent them well and provide excellent customer service. When answering, think about what makes you a great waitress. Try to focus on your own skills rather than those of other waitresses.

Example: “I believe that the most important quality of a great waitress is excellent customer service. A great waitress should be friendly, attentive, and have an eye for detail. They should also be able to anticipate customers’ needs before they even ask.

In addition to providing good customer service, a great waitress must also possess strong organizational skills. This includes being able to keep track of multiple orders at once, as well as remembering which items belong to which table. Being organized helps ensure that all orders are served in a timely manner.

Lastly, a great waitress should always demonstrate professionalism. This means dressing appropriately, speaking clearly, and having a positive attitude. By demonstrating these qualities, it shows customers that you take your job seriously and are dedicated to providing them with the best experience possible.”

16. How often do you think you should check in with customers?

Waitresses should check in with customers often enough to ensure they’re happy and their needs are being met. Interviewers may ask this question to see how you balance customer service with other responsibilities, such as taking orders or refilling drinks. In your answer, explain that you would try to check in with customers at least once every 15 minutes. Explain that you will use a timer to keep track of when you last checked in with each table.

Example: “I believe that checking in with customers is an essential part of being a great waitress. I strive to make sure each customer feels welcome and taken care of throughout their entire dining experience. To do this, I think it’s important to check in with customers at least once during their meal. This could be when they first sit down, after they order, or even as they are finishing up their meal. Checking in allows me to ensure that the customer has everything they need and that their food is cooked to their liking. It also gives me the opportunity to see if there is anything else they may need or want. I understand how important it is for customers to feel like they are being taken care of, so I always make sure to provide excellent service by regularly checking in with them.”

17. There is a problem with a customer’s order. What do you do?

This question is an opportunity to show your problem-solving skills and ability to work with customers. When answering this question, it can be helpful to give a specific example of how you handled a similar situation in the past.

Example: “When I encounter a problem with a customer’s order, my first priority is to ensure that the customer feels heard and respected. I always start by listening carefully to their concerns and asking questions to better understand what happened. Once I have all of the information, I take action to resolve the issue quickly and efficiently. This could mean offering a replacement dish or providing a refund if necessary. Ultimately, my goal is to make sure the customer leaves happy and satisfied.

I also strive to learn from any mistakes that may have been made so that similar issues can be avoided in the future. I believe this approach helps create a positive experience for both customers and staff alike.”

18. How do you handle difficult customers?

As a server, you may encounter customers who are unhappy with their food or service. Employers ask this question to make sure you have the skills needed to diffuse difficult situations and keep them from affecting other tables. In your answer, share an example of how you handled a challenging customer in the past. Explain what steps you took to resolve the situation.

Example: “I understand that dealing with difficult customers can be challenging, but I’m confident in my ability to handle them. My approach is to remain professional and courteous at all times while also being firm when necessary. I always try to listen to their concerns and address them as best I can. If the customer’s demands are unreasonable or out of line, I will explain why it isn’t possible and suggest alternatives if available. Above all else, I strive to ensure that the customer leaves feeling satisfied with the service they received.”

19. Have you ever encountered a situation where the customer was wrong, but you still had to remain diplomatic?

This question can help interviewers understand how you handle conflict and challenging situations. In your answer, try to explain what steps you took to resolve the situation while still maintaining a positive relationship with the customer.

Example: “Yes, I have encountered a situation where the customer was wrong but I still had to remain diplomatic. One time, a customer asked for their food to be cooked differently than what they originally ordered. Instead of getting angry or arguing with them, I calmly explained why it wasn’t possible and offered an alternative solution. I stayed professional and polite throughout the entire interaction and eventually the customer accepted my suggestion. This experience taught me how important it is to stay calm and composed when dealing with customers, even if they are in the wrong. It also showed me that sometimes you can find solutions to difficult situations by being creative and offering alternatives.”

20. Describe how you would help other waitresses if they need assistance on their tables.

This question can help interviewers understand how you work with your colleagues and support them when they need it. When answering, consider describing a time you helped another coworker in the past and what their reaction was to show that you enjoy helping others succeed.

Example: “If another waitress needs assistance on their tables, I am always willing to help. My experience as a waitress has taught me the importance of teamwork and collaboration in order to provide excellent customer service. I would first assess the situation and determine if it is something that can be handled quickly or if more time is needed. If it is something that requires more attention, I will take the initiative to offer my assistance. I understand how important it is for customers to have a positive dining experience, so I make sure to prioritize helping other waitresses when they need it. I also strive to create an environment where everyone feels comfortable asking for help when they need it.”

21. What is your experience with food safety and sanitation protocols?

Waitresses are responsible for ensuring that food is prepared and served in a safe manner. Employers ask this question to make sure you have the experience necessary to perform your job duties safely. In your answer, explain how you ensure customers’ safety when they order food or beverages from you.

Example: “I have extensive experience with food safety and sanitation protocols. I understand the importance of following all regulations to ensure customers receive safe, quality meals. During my time as a Waitress, I have always been diligent in adhering to proper food handling procedures. This includes washing hands before and after each task, wearing gloves when handling food, and keeping work areas clean and sanitized. I also stay up-to-date on any changes in local or state health codes so that I can be sure our restaurant is compliant. Finally, I am well-versed in identifying signs of food spoilage and contamination, and know how to properly dispose of any unsafe items.”

22. Are you comfortable with using technology such as tablets or kiosks for orders?

Technology is becoming more and more prevalent in the restaurant industry, so it’s important that a potential employee be comfortable using these tools. If you have experience with technology, explain how you use it to benefit your job performance. If you don’t have any experience, express your willingness to learn.

Example: “Absolutely! I am very comfortable with using technology for orders. In my previous role as a Waitress, I was responsible for taking customer orders on tablets and kiosks. I quickly learned how to navigate the systems and became an expert in troubleshooting any issues that arose. I also enjoyed helping customers who were unfamiliar with the system by providing step-by-step instructions. My experience has made me confident in my ability to use technology for orders efficiently and effectively.”

23. Do you have experience with upselling items to customers?

Upselling is a sales technique that involves offering customers an upgraded or more expensive version of the product they initially ordered. Upselling can be beneficial for both the customer and the business, as it allows customers to receive better service while also allowing businesses to make more money from their products.

Example: “Yes, I have experience with upselling items to customers. In my previous job as a Waitress, I was trained in the art of suggestive selling and used it regularly when taking orders from customers. I understand how important it is to suggest additional items that may not be on the menu but are complementary to their order. I also know that suggesting these items can help increase sales for the restaurant.

I take great pride in providing excellent customer service and always strive to ensure that each guest leaves satisfied. I’m confident that my knowledge and experience with upselling will be an asset to your team.”

24. How do you ensure accuracy when taking an order?

Waitresses often take orders from customers, so employers ask this question to make sure you have experience doing so. They want to know that you can do it accurately and quickly. In your answer, explain how you ensure accuracy when taking an order. You can also mention any specific methods or tools you use to help you remember details about a customer’s order.

Example: “I understand the importance of accuracy when taking an order. I always make sure to double-check orders with customers by repeating back their order and asking if there are any changes or additions they would like to make. This helps ensure that the customer is getting exactly what they want. I also pay close attention to detail when writing down orders, making sure to include all items requested as well as any special instructions. Finally, I take care to confirm the order with the kitchen staff before submitting it to ensure that everything has been accurately communicated. By following these steps, I can guarantee that each order is accurate and complete.”

25. How do you prioritize tasks during peak hours?

As a server, you may have to multitask during peak hours. Employers ask this question to see if you can handle multiple tasks at once and still provide excellent service to customers. In your answer, explain how you plan out your day so that you’re able to complete all of your tasks in a timely manner.

Example: “During peak hours, I prioritize tasks based on urgency and importance. For example, when customers are waiting for their food orders to be taken or served, I make sure that those tasks take precedence over any other tasks such as refilling condiments or cleaning tables. I also ensure that all customer requests are attended to in a timely manner. Furthermore, I am able to multitask efficiently by delegating tasks to my colleagues if needed. This allows us to serve our customers quickly and accurately while still maintaining a high level of service.”