16 Walgreens Customer Service Associate Skills for Your Career and Resume

The Walgreens customer service associate is responsible for providing excellent customer service to customers. They must have strong communication skills, be able to handle customer complaints and inquiries, and have knowledge of the products and services offered by Walgreens. If you are interested in becoming a Walgreens customer service associate, it is important to develop the necessary skills for the job.

Security Procedures

Security procedures are the steps employees take to ensure a safe and secure environment for customers. Knowing security procedures is important because it ensures you follow protocol in case of an emergency or if someone tries to steal from the store. It’s also important to know how to handle sensitive information like customer credit card information, so knowing security procedures can help you learn what to do in these situations.

Point of Sale (POS)

Point of sale refers to the checkout process in a retail store. Customer service representatives who have strong point of sale skills are able to efficiently complete transactions and answer customer questions about payment methods, discounts and other topics related to completing a transaction.

Safety Procedures

Safety procedures are the steps employees take to ensure their own and customers’ safety. For example, if a customer accidentally spills medication, an employee might know how to clean it up safely so they don’t get hurt. Safety procedures also include knowing where emergency equipment is located in case of an emergency.

Product Knowledge

Customer service representatives should have a thorough knowledge of the products and services offered by their company. This ensures they can answer any questions customers may have about these items, which can help build trust with your patrons and encourage them to continue shopping at your store. It’s also important for customer service representatives to know how to use the products they sell so they can demonstrate proper usage and offer helpful tips when needed.

Patience

Patience is the ability to remain calm and composed in stressful situations. Customer service representatives often need patience when interacting with customers who are upset or frustrated. For example, if a customer has an issue with their prescription, they may become angry and blame you for it. You can use your patience to listen to them calmly and explain that there’s nothing you can do about the situation.

Friendliness

A friendly attitude can help you build rapport with customers and encourage them to return. Try smiling when greeting customers, asking how they’re doing and listening attentively as they answer. You may also want to ask if there’s anything else you can do for them or if they have any questions before ending the conversation.

Cleaning & Maintenance

Cleaning and maintenance skills are important for customer service representatives in retail because they help you keep the store tidy, which can make customers more comfortable. You may also be responsible for cleaning products or equipment that spills, so it’s helpful to know how to clean effectively.

Customer Service

Customer service skills are the abilities you use to interact with customers and provide them with a positive experience. Customer service representatives need excellent customer service skills so they can answer questions, solve problems and satisfy their customers’ needs. Your customer service skills include your ability to listen to your customers, empathize with them and communicate clearly.

Loss Prevention

Customer service representatives often use their loss prevention skills when a customer has forgotten to pay for an item or accidentally left it at home. For example, if a customer returns an item they bought the day before, you might ask them if they have any other receipts from Walgreens so you can check with the store manager and find out if someone else returned that same item.

Flexibility

Flexibility is the ability to adapt to changing circumstances. Customer service representatives often need flexibility because their work environment can change throughout the day, and they may be required to perform different tasks at any given time. For example, if a customer needs help with a prescription but the pharmacy technician isn’t available, a customer service representative might have to fill the prescription themselves.

Inventory Management

Inventory management is the ability to track and maintain product availability. Customer service representatives often use inventory management skills when interacting with customers who need to know where products are in the store or if a certain product is available. This ensures that customer service representatives can answer any questions their customers may have about product availability.

Attention to Detail

Attention to detail is the ability to notice small details and make sure they are correct. For example, if a customer asks for a specific brand of medication, you should be able to find it quickly and verify that it’s the right product. This ensures your customers have what they need and reduces the chance of them returning products because they were purchased incorrectly.

Stocking Shelves

Stocking shelves is a common task for customer service representatives in retail. It’s important to be able to identify the products you sell and place them on the shelf correctly. This ensures customers can find what they’re looking for when they shop at your store. Stocking also helps ensure that employees are following company procedures, which is an important part of being a successful employee.

Communication

Communication is the ability to convey information clearly. Customer service representatives in any industry must be able to communicate with customers, so it’s important for them to have strong communication skills. For example, if a customer asks a question about a product, the representative should be able to explain how it works and answer any other questions they may have.

Problem Solving

Problem solving is the ability to identify and resolve issues. Customer service representatives often use problem-solving skills when customers have questions or concerns about products, billing or other topics. When a customer has an issue, it’s important for you to listen carefully and ask clarifying questions so you can understand their needs. Then, you can offer solutions that help them feel satisfied with their experience at Walgreens.

Returns & Exchanges

Customer service representatives often handle returns and exchanges, which means they need to know how to process them. This includes knowing the proper procedure for handling refunds, tracking down items that customers may have returned and ensuring all paperwork is filled out correctly. Customer service representatives should also be able to answer questions about return policies and explain any fees or charges associated with a return or exchange.

How Can I Learn These Walgreens Customer Service Associate Skills?

There are a few ways that you can learn the necessary skills to become a Walgreens Customer Service Associate. One way would be to look online for customer service training programs that Walgreens offers. Another way would be to shadow or ask to be trained by a current Walgreens Customer Service Associate. Finally, you could also read customer service manuals or take customer service courses offered by Walgreens.