25 Walmart Cashier Interview Questions and Answers

Walmart is the largest retailer in the world. With more than 11,000 stores in 28 countries, Walmart employs more than 2 million people. If you’re looking for a job at Walmart, you’ll need to go through a job interview.

One of the most common questions you’ll be asked in a Walmart job interview is why you want to work there. You’ll also be asked about your experience, your availability, and your skills.

In this guide, you’ll find tips on how to answer these questions and how to prepare for your interview.

1. Are you able to work in a fast-paced environment?

Working as a cashier at Walmart can be quite busy, especially during peak shopping hours. Employers ask this question to make sure you’re comfortable working in a fast-paced environment and that you have the ability to multitask. In your answer, try to show that you are organized and able to prioritize tasks.

Example: “Absolutely! I have been working as a Walmart Cashier for the past three years and am very comfortable with the pace of work. During my time at Walmart, I was consistently praised by customers and supervisors alike for my speed and accuracy when processing transactions. I understand that in a fast-paced environment, it is important to remain focused and organized while providing excellent customer service. My experience has taught me how to quickly assess each situation and provide the best solution for both the customer and the store. I am confident that I can handle any situation that comes my way in a fast-paced environment.”

2. What are some of your strengths as a cashier?

This question is an opportunity to highlight your skills and abilities as a cashier. It’s also an opportunity to show the interviewer that you’re self-aware and can identify your own strengths. When answering this question, it can be helpful to think about what you do best in your role as a cashier.

Example: “As a Walmart Cashier, I believe my strengths are in providing excellent customer service. I have experience working with customers of all ages and backgrounds, so I’m comfortable interacting with people from all walks of life. I’m also very organized and efficient when it comes to handling transactions, ensuring that each customer’s purchase is processed quickly and accurately. I’m always looking for ways to improve the checkout process and make sure that every customer leaves satisfied. In addition, I take pride in being able to answer any questions customers may have about products or services offered at the store. Finally, I understand the importance of following company policies and procedures, and I strive to ensure that these guidelines are followed at all times.”

3. How would you handle a situation where a customer is being rude or disruptive?

Interviewers may ask this question to assess your customer service skills. They want to know that you can handle difficult customers with a calm demeanor and positive attitude. In your answer, try to show the interviewer that you are willing to help customers in any situation. Explain how you would use your communication skills to diffuse the situation or encourage the disruptive customer to act more appropriately.

Example: “If a customer is being rude or disruptive, I would remain professional and courteous. First, I would try to understand the reason behind their behavior by asking questions in a calm and respectful manner. This will help me determine how best to handle the situation. If needed, I can also call for assistance from my supervisor or other staff members.

I believe that it’s important to maintain a positive attitude when dealing with difficult customers. By staying composed and polite, I can demonstrate that I am taking the customer’s concerns seriously and doing my best to resolve them. In addition, I would make sure to follow all of Walmart’s policies and procedures to ensure that the customer receives the best possible service.”

4. What is your experience with cash register systems and how do you feel about new technology?

Walmart is a large company that has been around for many years. They are always looking to improve their customer experience and reduce costs, so they may ask this question to see if you’re open to new technology. If you have experience with cash register systems or other types of technology, share your thoughts on how it can help the company.

Example: “I have been a Walmart Cashier for the past five years and I am very comfortable with cash register systems. I understand how to process payments, issue refunds, and handle customer inquiries. I also stay up-to-date on new technology in order to provide customers with the best experience possible.

For example, I recently took a course on using self-checkout machines which has allowed me to help customers quickly and efficiently complete their transactions. I’m always eager to learn more about new technologies that can improve the customer experience. I believe that staying informed of new trends and technologies is essential to providing excellent customer service.”

5. Provide an example of a time when you went above and beyond to help a customer.

This question is an opportunity to show your dedication and willingness to help others. When answering this question, it can be helpful to think of a specific situation where you helped someone in need or went above the expectations of your job.

Example: “I take pride in providing excellent customer service, and I’m always looking for ways to go above and beyond. Recently, I had a customer who was having difficulty finding the items they needed. After helping them locate what they were looking for, I noticed that they seemed overwhelmed by the amount of items they had to purchase. To make their experience easier, I offered to help them carry their items to their car. The customer was very grateful for my assistance and thanked me multiple times. This small gesture made a big difference to the customer, and it’s something I strive to do with every customer I encounter.”

6. If a customer returns an item to you, how would you handle the situation?

Interviewers may ask this question to assess your customer service skills. They want to know how you would handle a situation that could be challenging for some cashiers. In your answer, try to show the interviewer that you can remain calm and friendly even when faced with an upset customer.

Example: “If a customer returns an item to me, I would handle the situation with courtesy and professionalism. First, I would ask them why they are returning the item. If it is due to dissatisfaction, I would apologize for their experience and offer to find a suitable replacement or refund the purchase price. I understand that customers may be frustrated when returning items, so I always strive to make the process as smooth as possible.

I am also familiar with Walmart’s return policy and procedures. I will ensure that all necessary paperwork is completed accurately and in a timely manner. I have extensive knowledge of the store’s inventory, which allows me to quickly identify if the returned item can be exchanged or refunded. Finally, I will thank the customer for shopping at Walmart and wish them a pleasant day.”

7. What would you do if you noticed a coworker engaging in questionable behavior?

This question can help interviewers understand how you would handle a challenging situation at work. In your answer, try to describe the steps you would take to address the issue and encourage positive behavior in your coworkers.

Example: “If I noticed a coworker engaging in questionable behavior, my first action would be to take the time to understand what was happening. I would ask questions and try to get more information about the situation before taking any further steps. If it seemed like something that could potentially put customers or other employees at risk, I would report it to my supervisor immediately. I believe that it is important to maintain a safe work environment for everyone involved, and I am willing to take the necessary steps to ensure that this happens.

At the same time, I also recognize the importance of being respectful and professional when dealing with coworkers. I would approach the situation calmly and objectively, making sure to listen to both sides of the story before coming to any conclusions. I believe that communication and understanding are key components to resolving conflicts in a productive way.”

8. How well do you handle stress?

Working as a cashier can be stressful. Employers ask this question to make sure you have the ability to handle stress and remain calm while working. To answer, think about what causes you stress at work. Try to come up with strategies for managing that stress.

Example: “I understand that working as a Walmart Cashier can be stressful at times, but I’m confident in my ability to handle stress. I have experience dealing with difficult customers and high-pressure situations. I remain calm and professional no matter the situation. I am also very organized and efficient which helps me stay on top of my duties and keep up with customer demands.

I believe that having good communication skills is key when it comes to handling stress. I make sure to listen carefully to what customers are saying and respond in an appropriate manner. This helps me resolve any issues quickly and efficiently. I also take time to explain processes clearly so that customers feel heard and understood.”

9. Do you have any questions for us about the cashier position?

This question is your opportunity to show the interviewer that you have done your research on the company and are genuinely interested in working for them. It’s also an opportunity to ask about any information you may not have been able to find online, such as what the work environment is like or how much vacation time employees receive.

Example: “Yes, I do have a few questions. First, what is the typical daily workload for this position? Second, how many other cashiers are on staff? Finally, what type of customer service training will be provided to ensure that I am providing excellent service to customers?

I believe my experience as an expert Walmart Cashier makes me well-suited for this position. I have extensive knowledge of all aspects of the job, including ringing up customers quickly and accurately, handling returns and exchanges, and resolving customer complaints in a professional manner. I also understand the importance of providing friendly and courteous customer service at all times. I’m confident that with my experience and enthusiasm, I can make a positive contribution to your team.”

10. When would you be able to start working for us?

Employers ask this question to make sure you are available for work as soon as possible. They want to fill the position quickly, so they can get back to business as usual. When answering this question, be honest about your availability and let them know when you could start working. If you have a specific date in mind, mention it, but if not, just say that you would be able to start within a few weeks.

Example: “I am available to start working immediately. I have experience as a Walmart Cashier and understand the importance of providing excellent customer service. I am organized, detail-oriented, and able to work quickly and accurately in high-pressure situations. My past experiences have equipped me with the skills necessary to provide an efficient checkout process for customers.

I am also familiar with the different payment methods accepted at Walmart, including cash, debit cards, credit cards, and EBT cards. I take pride in my ability to be friendly and professional while helping customers find what they need. I would love the opportunity to join your team and contribute to the success of your store.”

11. We want to know how you would make our store more appealing to customers.

This question is an opportunity to show your creativity and problem-solving skills. You can answer this question by describing a time you helped customers find what they were looking for or how you made the customer experience more enjoyable.

Example: “I believe that customer service is the key to making any store more appealing. As a Walmart Cashier, I understand the importance of providing excellent customer service and creating an enjoyable shopping experience for customers. My goal would be to ensure that every customer leaves our store feeling satisfied with their purchase and happy with the level of service they received.

To achieve this, I would focus on greeting customers in a friendly manner and engaging them in conversation while processing their transactions. I would also take the time to answer any questions or concerns they may have about products or services. Furthermore, I would strive to provide accurate information and helpful advice when needed. Finally, I would always thank each customer for their business and wish them a pleasant day.

By taking these steps, I am confident that I can make our store more appealing to customers and help create a positive atmosphere.”

12. Describe your experience working with customers.

Working as a cashier at Walmart requires you to interact with customers on a regular basis. Employers ask this question to make sure you have the customer service skills necessary for the job. Use your answer to show that you enjoy helping people and solving their problems. Explain how you try to make every interaction with a customer positive.

Example: “I have been a Walmart Cashier for the past three years and I absolutely love working with customers. During my time at Walmart, I have developed strong customer service skills that allow me to provide excellent service to each customer. My experience has taught me how to be patient and understanding when dealing with difficult customers. I also understand the importance of being friendly and courteous while providing quick and efficient service.

I strive to make sure every customer leaves our store feeling satisfied and appreciated. To do this, I take the time to listen to their needs and answer any questions they may have. I am always willing to go the extra mile to ensure that each customer is taken care of in a timely manner. I believe that my ability to quickly process transactions and handle customer complaints makes me an ideal candidate for this position.”

13. What makes you the best candidate for this position?

This question is an opportunity to show the interviewer that you have researched their company and are qualified for this role. You can answer by listing your relevant skills, experience or education.

Example: “I believe I am the best candidate for this position because of my extensive experience as a Walmart Cashier. I have been working in retail and customer service roles since high school, so I understand how to provide excellent customer service while efficiently processing transactions.

My time at Walmart has given me an even deeper understanding of cashiering operations. I am comfortable with all types of payment methods, including credit cards, debit cards, checks, and cash. I also know how to use the register system to process returns and exchanges, apply discounts, and manage loyalty programs.

On top of my technical skills, I bring enthusiasm and energy to every shift. I enjoy interacting with customers and helping them find what they need. My goal is always to make sure each customer leaves satisfied with their shopping experience.”

14. Which of our products and services do you enjoy working with the most?

This question helps the interviewer determine your interest in working at Walmart. It also allows you to show them which products and services you’re familiar with. When answering this question, try to focus on a few of their most popular items or services.

Example: “I have always enjoyed working with the products and services that Walmart offers. I find it rewarding to help customers find exactly what they need, whether it’s a specific item or an entire shopping list. One of my favorite things about being a cashier is helping customers save money by using coupons and discounts. I also enjoy seeing how excited people get when they find something special at our store.

In addition, I’m passionate about providing excellent customer service. I take pride in making sure each customer has a positive experience while shopping at Walmart. I strive to make sure their questions are answered promptly and accurately, and that all transactions are completed quickly and efficiently.”

15. What do you think is the most important aspect of being a cashier?

This question is an opportunity to show your understanding of the role and how you can be successful in it. When answering, consider what skills are most important for cashiers at Walmart and discuss them.

Example: “I believe the most important aspect of being a cashier is providing excellent customer service. As a Walmart Cashier, I understand that customers come to our store expecting friendly and helpful service. It’s my job to ensure that they get it. This means greeting them with a smile, answering any questions they may have, and helping them find what they need.

In addition, accuracy is key when it comes to handling money. Customers trust us to accurately process their transactions and give them correct change. I always double-check my work to make sure everything is accurate before handing back the receipt or change.”

16. How often are you able to work?

Employers ask this question to make sure you can work the hours they need. They also want to know if you have any scheduling conflicts that might prevent you from working those hours. When answering this question, be honest about your availability and discuss how often you are able to work. If you have a conflict, explain what it is and how you plan to resolve it.

Example: “I am available to work full-time, and I’m willing to be flexible with my hours. I have experience working in retail for over three years, so I understand the importance of being able to accommodate customer needs. As a Walmart Cashier, I know that it is important to provide excellent customer service while also staying on top of the store’s financials.

I am comfortable working long shifts and can handle high levels of stress during busy times. I am always prepared to stay late or come in early if needed. I take pride in my ability to remain calm under pressure and ensure accuracy when handling money. My goal is to make sure customers leave happy and satisfied every time they visit the store.”

17. There is a problem with the register and you cannot complete a sale. What do you do?

This question is an opportunity to show your problem-solving skills. You can answer this question by describing a time when you encountered a similar situation and how you solved it.

Example: “If I encountered a problem with the register, my first step would be to troubleshoot and identify the issue. I have experience in diagnosing problems with cash registers and resolving them quickly. If I am unable to fix the issue myself, I will contact the store manager or technical support for assistance.

In the meantime, I will ensure that the customer is taken care of by offering alternatives such as completing their purchase at another register or using a different form of payment. I will also apologize for any inconvenience caused and provide an explanation of what happened. Finally, I will do my best to make sure the customer leaves satisfied with their shopping experience.”

18. How do you ensure accuracy when working with money?

This question helps the interviewer assess your attention to detail and ability to work with money. Use examples from previous experiences where you demonstrated accuracy when working with cash, checks or credit cards.

Example: “I understand the importance of accuracy when working with money, and I take great care to ensure that all transactions are handled accurately. When I am a Walmart Cashier, I always double-check my work before completing any transaction. This includes verifying the amount of cash given or taken from customers, ensuring that coupons and discounts are applied correctly, and making sure that change is given back in the correct denominations.

In addition, I also make sure to pay close attention to detail when scanning items and entering prices into the register. By taking these extra steps, I can guarantee that each customer receives the correct amount of change and that the store’s records remain accurate. Finally, I keep an eye on the register throughout the day to make sure that it is balanced at the end of each shift.”

19. Are you familiar with any of the store’s loss prevention policies and procedures?

Walmart has a number of policies and procedures in place to prevent theft. The interviewer may ask this question to see if you are familiar with these policies and how they apply to cashiers. Use your answer to highlight any experience you have with loss prevention policies and procedures.

Example: “Yes, I am very familiar with Walmart’s loss prevention policies and procedures. As a cashier at my previous job, I was responsible for following the store’s guidelines to ensure that all transactions were secure and accurate. This included being aware of any suspicious activity, such as customers attempting to return items without a receipt or trying to pay with counterfeit money. I also made sure to always double-check customers’ IDs when they used credit cards and to be mindful of any discrepancies in pricing between our system and what was advertised on shelves. Finally, I was trained to report any potential theft or fraud to management immediately.”

20. Are you comfortable speaking to customers in a polite and professional manner?

As a cashier, you will be interacting with customers on a regular basis. Employers ask this question to make sure that you can communicate well and provide excellent customer service. In your answer, explain that you are willing to learn how to speak to customers in the most polite way possible. Explain that you understand it is important to treat customers with respect and courtesy.

Example: “Absolutely. I take great pride in providing excellent customer service and I understand the importance of speaking to customers in a polite and professional manner. During my time as a Walmart Cashier, I have consistently demonstrated an ability to communicate effectively with customers while maintaining a friendly and courteous attitude.

I am also very familiar with the checkout process at Walmart and can quickly and accurately scan items, accept payments, and provide change for customers. I’m confident that I can help ensure a smooth and efficient checkout experience for every customer.”

21. What methods do you use to stay organized while working?

This question can help the interviewer determine how you approach your work and whether you have strategies to stay organized. Your answer should include a specific strategy or two that you use to keep track of cash, receipts and other important information while working.

Example: “As a Walmart Cashier, I understand the importance of staying organized while working. To ensure that I am providing customers with excellent service and accuracy, I use several methods to stay organized. First, I always double-check my work before handing back change or receipts. This helps me to avoid any errors in calculations or incorrect items being scanned. Second, I make sure to keep an eye on the line so that it moves quickly and efficiently. Finally, I take time during slower periods to tidy up the area around the register and restock supplies as needed. These methods help me to provide fast, accurate service to customers and maintain a neat workspace.”

22. Do you have experience handling returns or exchanges?

This question can help the interviewer determine your experience with handling customer service issues. Use examples from previous work experiences to highlight your ability to handle returns and exchanges in a fast-paced environment.

Example: “Yes, I have experience handling returns and exchanges. During my time as a Walmart Cashier, I was responsible for processing customer returns and exchanges in an efficient and accurate manner. I always made sure to ask the customers questions about their return or exchange so that I could provide them with the best possible service. I also had to ensure that all items were returned according to company policy and that any refunds were issued correctly.

I understand how important it is to be able to handle returns and exchanges quickly and accurately, as this can make or break a customer’s shopping experience. My goal is to always provide excellent customer service while ensuring that all transactions are completed accurately and efficiently. I am confident that my experience and skills will make me an asset to your team.”

23. How do you handle difficult situations with customers?

Interviewers may ask this question to see how you handle conflict and challenging situations. They want to know that you can remain calm, solve problems and help customers feel satisfied with their experience at the store. In your answer, try to show that you are empathetic and willing to do what it takes to make a customer happy.

Example: “I understand that customer service can be challenging at times. I always try to remain professional and courteous when dealing with difficult customers. My approach is to listen carefully to their concerns and then work with them to find a solution that meets their needs. I also make sure to stay calm and patient, no matter how frustrated the customer may become. I believe this helps me to maintain a positive relationship with the customer while still resolving the issue in an efficient manner.

In addition, I am familiar with Walmart’s policies and procedures so I can quickly refer customers to the appropriate resources if needed. This ensures that they receive the help they need without having to wait for assistance.”

24. Describe how you would help train new cashiers.

This question can help interviewers understand your leadership skills and how you would support other team members. Use examples from previous training experiences to highlight your communication, organization and time management skills.

Example: “I have extensive experience as a Walmart Cashier, so I am confident that I could provide valuable training to new cashiers. My approach would be to start by providing an overview of the job and its responsibilities. This would include explaining how to use the register, handle customer transactions, process returns, and answer customer questions. I would also explain the importance of accuracy in their work, as well as any store policies they need to be aware of.

Once they understand the basics, I would then demonstrate each task step-by-step, allowing them to practice until they feel comfortable with it. After that, I would observe them while they perform the tasks on their own and offer feedback or guidance if needed. Finally, I would make sure they are familiar with all the safety protocols and procedures for handling money and other items. By taking this comprehensive approach, I’m confident that I can help train new cashiers quickly and effectively.”

25. What safety measures do you take when dealing with large amounts of money?

Cashiers at Walmart often handle large amounts of money, so the interviewer wants to make sure you know how to keep yourself safe. Give examples of what you do to ensure your own safety and that of others when handling cash or checks.

Example: “When dealing with large amounts of money, I take a number of safety measures to ensure that the money is handled securely and accurately. First, I always count out the cash in front of the customer so they can see that the amount is correct. This also allows me to double check my own accuracy. Second, I never leave the register unattended when handling money. Finally, I make sure to keep the register area clean and organized so that nothing gets misplaced or lost. These are just a few of the safety measures I take when dealing with large amounts of money as a Walmart Cashier.”