Career Development

What Does a Walmart Support Manager Do?

Learn more about what it takes to succeed as a Walmart support manager, the skills you'll need to become one, and what you can expect on the job.

Walmart support managers are responsible for overseeing the customer service experience of Walmart’s millions of customers. They work to ensure that every interaction with a Walmart associate is positive and helpful, from checking out at the register to asking questions about products in the electronics department.

Walmart support managers may also be tasked with ensuring that all associates are properly trained on company policies and procedures. This includes everything from how to handle returns to how to greet customers as they enter the store.

Walmart Support Manager Job Duties

A Walmart support manager typically has a wide range of responsibilities, which can include:

  • Planning, organizing and leading meetings with other managers or leaders who have different responsibilities than their own
  • Training new associates on company policies and procedures including safety regulations, customer service techniques, and computer skills
  • Reviewing employee performance, making hiring and firing decisions, and recommending compensation increases or decreases
  • Ensuring that the store is stocked with inventory in appropriate quantities for each department
  • Overseeing the operations of the store by monitoring employees’ performance and addressing any issues that arise
  • Managing employee payroll by processing receipts, updating employee records, and filing tax forms with the state
  • Reviewing reports from field supervisors about customer complaints or employee misconduct and taking corrective action as needed
  • Ensuring that the store is neat and clean by conducting regular store inspections and addressing any issues that arise
  • Coordinating events with other departments to promote new products or services

Walmart Support Manager Salary & Outlook

Support managers’ salaries vary depending on their level of education, years of experience, and the size and industry of the company. They may also earn additional compensation in the form of bonuses or commissions.

  • Median Annual Salary: $64,500 ($31.01/hour)
  • Top 10% Annual Salary: $122,000 ($58.65/hour)

The employment of support managers is expected to grow slower than average over the next decade.

As online shopping continues to increase, more retail establishments will need support managers to ensure that their websites are easy to navigate and provide a positive customer experience. However, this growth may be offset by automation, which can help support managers monitor and maintain websites.

Walmart Support Manager Job Requirements

Walmart support managers typically need to have the following qualifications:

Education: A high school diploma is a minimum requirement for a support manager position. Some companies prefer candidates who have a bachelor’s degree in business, management or a related field. Relevant coursework includes business law, human resources, accounting, economics, statistics and marketing.

Training & Experience: Walmart support managers typically receive on-the-job training. This training may include learning about the company’s policies and procedures, as well as the software and technology they use. Support managers may also receive training in customer service and management.

Certifications & Licenses: A support manager typically needs a professional certification and licensure to manage employees and a store’s daily operations.

Walmart Support Manager Skills

Walmart support managers need the following skills in order to be successful:

Communication: Communication is the act of conveying information to others. As a support manager, you may be required to communicate with customers, other managers and employees. This requires you to be able to speak and write clearly. You may also be required to communicate with other departments, such as human resources, to answer questions or relay information.

Teamwork: Teamwork is the ability to work with others to achieve a common goal. As a support manager, you may work with other managers and supervisors to develop training programs for employees or brainstorm ways to improve the customer service experience.

Problem-solving: Problem-solving skills allow you to identify and propose solutions to challenges. As a support manager, you may be responsible for resolving customer issues, so it’s important to be able to identify the source of the problem and propose a solution. You may also be responsible for resolving internal issues, such as employee disputes, so it’s important to be able to identify the source of the problem and propose a solution.

Organizational skills: Organization skills can help you keep your team on task and ensure they have the resources they need to complete their work. As a support manager, you may be responsible for managing the team’s schedule, ensuring they have the right equipment and keeping track of employee attendance. Organization skills can help you manage these tasks effectively.

Customer service: Customer service skills can help you provide quality service to customers and ensure they have a positive experience at Walmart. You can use customer service skills to greet customers, answer their questions and resolve any issues they may have.

Walmart Support Manager Work Environment

Walmart store managers are responsible for the entire operation of a Walmart store, including sales, merchandising, personnel, and financial performance. They work long hours, typically 50 or more per week. They may be required to work nights, weekends, and holidays. Store managers are also responsible for the safety and security of the store and its employees.

Walmart Support Manager Trends

Here are three trends influencing how Walmart support managers work. Walmart support managers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Growth of the Digital Economy

The digital economy is growing rapidly, and this is having a significant impact on the workforce. As more and more businesses move towards online sales, support managers will need to be well-versed in digital technologies.

This means that support managers will need to be able to manage customer interactions through channels such as chat, email, and social media. They will also need to be familiar with common technical issues that customers may experience and know how to resolve them quickly and efficiently.

More Focus on Customer Experience

As businesses focus more on customer experience, Support Managers will need to focus on providing excellent service. This means that they will need to be able to understand what customers want and how to meet their needs.

Support Managers can utilize this trend by developing skills in customer service and communication. They can also focus on creating a positive work environment for their team members, which will help ensure that customers have a good experience when they contact the company.

Greater Use of Technology

As technology becomes more prevalent in our daily lives, businesses are beginning to use it to improve the way they operate. This is especially true in the area of customer support, where companies are using technology to provide better support to their customers.

Support managers can take advantage of this trend by learning how to use technology to their advantage. This includes using software to track customer support requests, manage teams, and communicate with customers.

How to Become a Walmart Support Manager

A career as a Walmart Support Manager can be rewarding and fulfilling. It’s important to consider the many different aspects of this job before you make your decision. One of the most important things to think about is whether or not you would be able to handle the physical demands of the job. As a Walmart Support Manager, you will be required to stand for long periods of time and lift heavy objects. You may also have to climb stairs and move around the store.

Another important factor to consider is the company culture. Walmart has a unique corporate culture that differs from other companies. If you are looking for a job with a fun and energetic atmosphere, then Walmart may be the right fit for you. However, if you prefer a more traditional corporate environment, then Walmart may not be the best choice.


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