Hiring/Managing Employees

Walmart Team Lead Job Description Template

A well written Walmart team lead job description will help ensure you hire the right person. Learn how to write one using our template and writing guide.

A Walmart team lead is a key position in the company, responsible for managing and leading a team of employees. The team lead ensures that the team meets its goals and objectives and provides support to team members. Given the importance of this role, it is crucial to write a job description that accurately reflects the responsibilities and qualifications of the position. In this article, we will discuss how you can craft an effective job description for a Walmart team lead and provide some helpful examples.

What Does a Walmart Team Lead Do?

Walmart Team Leads are responsible for overseeing a team of associates in a Walmart store and ensuring that they are providing excellent customer service. They may be responsible for training new associates, scheduling breaks, and answering questions. Walmart Team Leads also help to resolve customer complaints and ensure that the store is running smoothly. In some cases, Walmart Team Leads may also be responsible for stocking shelves or conducting price checks.

Walmart Team Lead Job Description Template

At Walmart, our team leads are responsible for providing leadership and direction to a team of associates in order to achieve daily goals. The ideal candidate will have experience leading and motivating a team, as well as excellent communication and organizational skills. He or she will be responsible for ensuring that the team meets all daily targets and goals, as well as providing feedback and coaching to team members. The team lead will also be responsible for handling customer inquiries and concerns, and escalating any issues to management as necessary.

Duties & Responsibilities

  • Assist customers in a friendly, efficient, and professional manner
  • Adhere to all company policies and procedures
  • Maintain a clean, neat, and organized work area
  • Stock shelves and end-caps when needed
  • Help maintain the overall appearance of the store
  • Unload trucks and stock merchandise on shelves
  • Assist with training new team members
  • Answer questions and provide assistance to customers and team members
  • Handle customer complaints in a professional and courteous manner
  • Complete tasks as assigned by management in a timely and efficient manner
  • Be a role model for other team members
  • Help create a positive work environment

Required Skills and Qualifications

  • High school diploma or equivalent
  • 2+ years experience in customer service, retail sales, or related field
  • Proven leadership ability with excellent interpersonal skills
  • Ability to work a flexible schedule, including evenings and weekends
  • Basic math skills and computer literacy
  • Strong communication and problem-solving skills

Preferred Skills and Qualifications

  • Associate’s degree or higher
  • 4+ years experience in customer service, retail sales, or related field
  • Experience working in a Walmart store
  • Working knowledge of Walmart systems and processes
  • Leadership training or certification

How to Write a Walmart Team Lead Job Description

A Walmart team lead job description should include the duties, responsibilities, and qualifications of the position. Here’s everything you need to know.

Job Brief

A job brief is a section of a job description that provides a high-level overview of the position. It is important to include a job brief because it helps candidates understand if they are a good fit for the position and company. A well-written job brief will also help attract qualified candidates.

When writing a job brief for a Walmart team lead, you should start by providing an overview of the company and the position’s key functions. You should then detail the responsibilities, skills and qualifications required for the role. Finally, you should include information about the benefits of working for Walmart.


The responsibilities of a Walmart team lead vary depending on the specific needs of your organization. Here, we are listing some common responsibilities typically shouldered by a Walmart team lead. Feel free to add what is relevant to you and remove those that are not.

  • Ensure compliance with company policies and procedures
  • Provide training and development opportunities for team members
  • Monitor team performance and provide feedback
  • Prepare work schedules and assign tasks
  • Resolve conflicts and address problems
  • Maintain records of team members’ attendance and performance
  • Report to upper management

Skills and Qualifications

The Walmart team lead job description requires certain skills and qualifications that not everyone possesses. To help you determine if a candidate is qualified for the role, we’ve put together a list of skills and qualifications that are commonly required or preferred by employers.

  • High school diploma or equivalent
  • At least 18 years old
  • 2-3 years of supervisory experience in a retail setting
  • Ability to lift up to 50 pounds
  • Flexible availability to work nights, weekends and holidays
  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proven ability to lead and motivate a team


Technical Support Representative Job Description Template

Back to Hiring/Managing Employees

Probation Officer Job Description Template