20 Warby Parker Interview Questions and Answers

When it comes to interviewing at Warby Parker, you can expect questions that assess your ability to think creatively, work collaboratively, and provide great customer service. The company is known for its unique approach to business, so you’ll need to be able to demonstrate that you have the same innovative mindset. In addition, because Warby Parker is a socially conscious business, you’ll need to be able to show that you’re passionate about making a difference. To help you prepare, we’ve compiled a list of sample Warby Parker interview questions and answers.

Warby Parker Interview Process

The interview process at Warby Parker can vary depending on the position you are applying for. For store manager positions, there may be a series of interviews that consist of traditional questions. The recruitment team may not follow up with you after an initial phone screening if they need to reschedule your in-person interview. However, when they do reach out to schedule your in-person interview, they are typically flexible to accommodate your schedule.

For optician positions, the first step is usually a phone interview with the regional hiring manager. This phone call lasts about 15-20 minutes. Next, you will have a Zoom call with the manager at the specific location you are applying to, which also lasts about 15-20 minutes.

Part-time sales advisor positions may only require one in-person interview that lasts about 15 minutes. You may be asked standard behavioral interview questions such as “tell me about a time when you…”. A week after your initial interview, you may be invited to come into the store for a walk-through. At the end of the walk-through, you may be offered the job.

Sales advisor – full time positions may require a few more steps in the interview process. After submitting your online application, you may

1. What do you know about Warby Parker?

This question is a great way to test your knowledge of the company and its values. It also shows that you have done some research on the brand before applying for the job. When answering this question, it’s important to show that you understand what Warby Parker stands for as well as how it operates.

Example: “I know that Warby Parker is a socially conscious business that offers designer eyewear at affordable prices. I’ve heard many good things about the company from my friends who work here, so I’m excited to join the team.”

2. Do you have any experience in sales or customer service?

This question is a great way to determine if you have any experience that can be applied to the role. If you do, share an example of how you helped your previous employer succeed. If you don’t, explain what skills you possess that could help you excel in this position.

Example: “I worked as a sales associate at a local eyewear store for two years before I graduated from college. During my time there, I learned how to interact with customers and provide them with excellent customer service. I also developed strong communication and problem-solving skills that I use every day when helping customers find their perfect pair of glasses.”

3. What would you say is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to be honest. Employers want to know what your greatest strengths are so they can use them to help the company grow. They also want to know about any weaknesses you have so that they can help you improve or find ways for you to work around them.

Example: “My greatest strength is my ability to multitask. I am able to manage many projects at once while still meeting deadlines. My weakness is that sometimes I get overwhelmed by too much information at once. When this happens, I take a break to regroup and then return to the task.”

4. Why do you want to work at Warby Parker?

This question is a great way to show your interest in the company and its values. It also allows you to talk about what attracted you to this role, which can be helpful if you have little experience with the industry or are new to job searching.

Example: “I want to work at Warby Parker because I am passionate about helping others see clearly. As someone who has worn glasses since childhood, I know how important it is to find frames that fit well and look good. I believe that Warby Parker offers stylish eyewear while being committed to giving back to those in need.”

5. How did you handle a problem with an employee and how did it get resolved?

This question can help the interviewer understand how you resolve conflict and work with others. Use examples from your experience where you helped an employee solve a problem or learn something new, and explain what steps you took to ensure they were supported in their development.

Example: “In my last position as a manager, I had an employee who was struggling to meet sales goals. After meeting with them to discuss their performance, we realized that they weren’t sure how to sell our products online. We created a training program for them so they could learn about our website and customer service software. They ended up exceeding their sales goal by the end of the year.”

6. Tell me about a time when you had to deal with conflict within your team.

This question can help the interviewer understand how you handle interpersonal challenges and your ability to resolve conflict. Use examples from previous work experiences where you successfully resolved a conflict with your team members or other colleagues.

Example: “In my last role, I had two coworkers who were constantly arguing about different aspects of our marketing campaign. The disagreements became so frequent that it was affecting their productivity and overall morale. I scheduled a meeting with both employees to discuss the issue. After hearing both sides, we came up with a compromise that satisfied everyone.”

7. What makes you the best fit for this position?

This question is a great way for employers to learn more about your qualifications and how you can contribute to the company. When answering this question, it’s important to highlight any skills or experiences that directly relate to the job description.

Example: “I am passionate about helping others, which is why I chose to pursue a career in healthcare. In my previous role as a nurse, I was able to help patients overcome their health issues while also providing them with emotional support. This experience has taught me how to be empathetic toward others and how to use my communication skills to make people feel comfortable.”

8. Describe a time that you went above and beyond for a customer.

This question is a great way to show your dedication and passion for customer service. When answering this question, it can be helpful to describe a specific situation where you went above and beyond for a customer and the positive outcome of that action.

Example: “When I worked at my previous job, we had a customer who was looking for a pair of glasses but wasn’t sure what style would look best on them. Instead of just telling them which styles were available, I offered to take a picture of their face with our computer program so they could see how each style looked on them. They ended up ordering two pairs of glasses from us because of my help.”

9. We are looking for someone who works well independently, describe a time where you worked on something by yourself.

This question is a great way to see how independent you are and what kind of work ethic you have. When answering this, it can be helpful to mention the steps you took to complete your task or project and any challenges you faced while working alone.

Example: “When I was in college, I had an internship at a marketing firm where I worked on several projects by myself. One time, my team leader asked me to create a social media campaign for one of our clients. I accepted the challenge and began researching different types of content that would appeal to our client’s target audience. After creating a few ideas, I presented them to my team leader who helped me narrow down which ones were best.”

10. Provide an example of a complex issue you encountered and how you dealt with it.

This question is a great way to show your problem-solving skills and ability to work in a team. When answering this question, it can be helpful to describe the steps you took to solve the issue and how you communicated with others about it.

Example: “At my previous job, I was responsible for managing our social media accounts. One day, we posted an Instagram photo of one of our sunglasses that had a small smudge on it. A few hours later, we received a complaint from a customer who said they were disappointed because their new pair of glasses arrived with a smudge on them. We immediately responded to the customer and explained that the picture we posted was just a sample image and not an actual product. The customer understood and sent us another message saying she loved her new glasses.”

11. Give us an example of a goal you set for yourself and tell us how you achieved it.

This question is a great way to show your potential employer that you are goal-oriented and have the ability to achieve them. When answering this question, it can be helpful to give an example of a specific goal you set for yourself and how you achieved it.

Example: “When I was in college, I wanted to get my GPA up to 3.5 or higher. To do this, I made sure to study more often and make flashcards to help me remember important information. After studying hard for several weeks, I raised my GPA from 2.9 to 3.4.”

12. When working with multiple customers at once, what problems do you anticipate running into and how will you fix them?

This question is a great way to determine how you will handle working in a busy environment. It also shows the interviewer that you are aware of your surroundings and can anticipate problems before they occur.

Example: “I have worked with multiple customers at once many times, so I am used to it. However, if there were any issues, I would try my best to resolve them as quickly as possible. If I needed help from another employee, I would ask for their assistance immediately.”

13. A lot of our employees come from other companies, why do you think you should be hired over them?

This question is a great way to show your interviewer that you’re confident in your abilities and have the skills necessary for the job. When answering this question, it’s important to highlight what makes you unique as well as how your previous experience can benefit Warby Parker.

Example: “I think I should be hired over my competition because of my ability to work with others. In my last position, I was able to help my team members when they needed assistance and always made sure to ask them if they needed anything from me. This helped us all get along better and feel more comfortable at work.”

14. Describe a time where you took initiative.

This question is a great way to show your problem-solving skills and ability to take charge. When answering this question, it can be helpful to describe a time where you were able to solve a problem or challenge that was presented to you.

Example: “At my previous job, I noticed that our social media accounts weren’t being updated regularly. This was something that we had always done, so I brought up the issue with my manager. She told me she would look into it, but after a few weeks of no updates, I decided to create some content myself. I researched what types of posts our followers liked best and started creating weekly content for all of our social media platforms.”

15. If hired, what goals do you hope to achieve as a Sales Advisor?

This question is an opportunity to show the interviewer that you have a plan for success. When answering this question, it can be helpful to list your goals and how you would go about achieving them.

Example: “I hope to achieve 100% customer satisfaction by providing excellent service and educating my customers on our products. I also want to increase sales by 20% within three months of starting my new position.”

16. What type of training do you feel new hires need before they start their first shift?

This question can help the interviewer understand your expectations for new hires and how you train them. When answering, it can be helpful to mention a specific training program or process that you used in previous roles.

Example: “I feel that new hires should have an understanding of our company’s mission statement and values before they start their first day. I also think it’s important for them to know what type of customers we serve and how we want to provide excellent customer service to them. Finally, I would make sure they are familiar with all of our products so they can answer any questions from customers.”

17. Are you comfortable using a computer?

The interviewer may ask this question to see if you have the necessary computer skills for the job. If you are not comfortable using a computer, explain what other computer skills you do have and how they relate to the position.

Example: “I am very comfortable using a computer. I use my computer every day at work, and I also use it to complete assignments in school. I’m familiar with many different programs, including Microsoft Office, Google Docs and Adobe Creative Cloud.”

18. Which area of retail sales are you most interested in?

This question is a great way to show the interviewer that you have done your research on their company and are genuinely interested in working for them. When answering this question, it can be helpful to mention an area of retail sales that Warby Parker specializes in.

Example: “I am most interested in customer service because I believe that happy customers lead to successful businesses. In my previous role as a sales associate at a boutique clothing store, I was responsible for helping customers find the right size and fit for their style. This helped me develop skills in problem-solving and communication with customers.”

19. We are looking for someone with strong attention to detail, give me an example of a time you demonstrated that quality.

Attention to detail is a quality that employers look for in candidates because it shows you can follow instructions and complete tasks accurately. When answering this question, make sure to highlight your attention to detail by providing an example of how you used it in the past.

Example: “In my last position as a customer service representative, I was responsible for entering all orders into our system correctly. If there were any mistakes with the order, I would have to start over from scratch. To ensure accuracy, I always double-checked my work before submitting it.”

20. What important details would you include in a prescription report?

This question is a great way to test your knowledge of the medical field and how you would apply it in an office setting. When answering this question, make sure to include all relevant information that could be important for the patient’s health and safety.

Example: “I always make sure to include the patient’s name, date of birth, gender, address, phone number, eye doctor’s name and contact information, my signature and the prescription details such as power, sphere, cylinder and axis.”