20 Wawanesa Insurance Interview Questions and Answers

Wawanesa Insurance is a Canadian insurance company that offers a variety of personal, commercial, and farm insurance products. The company has been in business for over 140 years and has a reputation for providing excellent customer service.

If you’re applying for a job at Wawanesa Insurance, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Wawanesa Insurance interview questions and answers to help you prepare for your interview.

Wawanesa Insurance Interview Process

The interview process at Wawanesa Insurance is generally positive, with most reviewers finding the overall experience to be good. The length of the hiring process varies depending on the position applied for, but is typically not too long. Interview difficulty also varies depending on the role, but most reviewers found the interviews to be average in difficulty.

1. What is your experience with insurance claims?

Wawanesa Insurance is a company that offers insurance for vehicles, homes and businesses. The interviewer may ask this question to learn about your experience with claims and how you handle them. Use examples from past jobs or personal experiences to show the interviewer that you can manage claims effectively.

Example: “I have worked in customer service roles for several years now, but I also had an opportunity to work on a claims team at my last job. In this role, I helped customers understand their policy and file claims when necessary. I learned how to help customers navigate the process of filing a claim and what information they needed to provide. This experience has given me valuable insight into the claims process.”

2. Tell us about a time when you had to deal with an upset customer, how did you handle it?

This question is a great way to assess your customer service skills. It’s important that you can handle difficult situations with grace and ease, especially if you’re working in an insurance company.

Example: “I had a situation where I was helping a client who wanted to add their son to their car insurance policy. The problem was that the son didn’t have a driver’s license yet, so he couldn’t be added to the policy. The father became upset because he felt like we were trying to take advantage of him by not allowing his son to be on the policy. I explained our reasoning calmly and kindly, and eventually he understood why it wasn’t possible for us to add his son to the policy.”

3. Why do you want to work at Wawanesa Insurance?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about Wawanesa Insurance that interests you or what drew you to apply for the position.

Example: “I applied for this position because I was impressed with your mission statement of putting customers first. In my last role as an insurance agent, I had many clients who were unhappy with their current provider and looking for a new one. I helped them find a policy that suited their needs and made them happy. It’s important to me to provide excellent customer service and make sure people feel heard.”

4. How would you ensure that the information you are providing customers is accurate?

This question is an opportunity to show your attention to detail and ability to perform a thorough job. Your answer should include steps you would take to ensure that the information you provide customers is accurate, including how you would verify customer information and any additional steps you would take to confirm accuracy.

Example: “I always double-check all of my work for accuracy before sending it out to customers. I also make sure to have at least two other team members review my work before sending it out to customers as well. This helps me ensure that the information I am providing customers is correct and ensures that we are not missing anything.”

5. Do you have any experience working in a fast-paced environment?

Working in a customer service role can often involve answering many questions and resolving issues quickly. Employers ask this question to make sure you have the experience necessary to succeed in their company. In your answer, share an example of a time when you worked in a fast-paced environment. Explain how you handled it and what skills helped you succeed.

Example: “In my previous position as a receptionist at a law firm, I was responsible for answering phones, scheduling appointments and greeting clients. This job required me to work quickly while still maintaining excellent customer service. I learned that if I answered calls efficiently, I could help more people each day. I also developed strong communication skills so I could relay messages accurately to other employees.”

6. Describe a situation where you had to prioritize multiple tasks and projects.

This question can help an interviewer determine how you manage your time and workload. When answering this question, it can be helpful to describe a specific situation where you had multiple projects or tasks that needed to be completed by a certain deadline.

Example: “At my previous job, I was responsible for managing the company’s social media accounts as well as writing blog posts on our website. One day, I noticed we were getting quite a few negative reviews on our Facebook page. I decided to take some time to respond to these reviews in order to resolve any issues customers may have been having with our business. This helped me improve customer satisfaction while also improving search engine optimization.”

7. Which of your skills will be most useful for this role?

Employers ask this question to learn more about your skills and how they can benefit their company. Before you answer, think of which skills you have that are most relevant to the role. You should also consider what skills the employer is looking for in a candidate. If you have these skills, it’s important to mention them.

Example: “I believe my customer service skills will be most useful for this position. I’ve worked as an insurance agent for five years now, so I understand the importance of providing excellent customer service. In fact, I always strive to exceed customers’ expectations when helping them with their claims or questions. This skill has helped me build strong relationships with many of my clients.”

8. If hired, what would be your approach to underwriting?

Underwriting is the process of evaluating a customer’s risk and determining how much they should pay for their insurance. The interviewer wants to know if you have experience with underwriting, what your approach is and whether it aligns with Wawanesa’s values.

Example: “I believe that underwriting is an important part of the insurance process because it helps determine which customers are most likely to need our services. I would use my knowledge of statistics and data analysis to evaluate each applicant’s risk factors and create a profile of who typically purchases this type of policy. Then, I would compare each new application against these profiles to make sure we’re offering coverage to those who need it while avoiding unnecessary risks.”

9. How well do you work independently?

Wawanesa Insurance is a company that values teamwork and collaboration. However, it also requires employees to work independently on occasion. Your answer should show the interviewer you can complete tasks without constant supervision. You can use an example of a time when you worked alone but still achieved your goals.

Example: “I have been working as a claims adjuster for five years now. I started out in a team with two other adjusters. We all had different strengths and weaknesses, so we learned how to support each other. For instance, one of my colleagues was better at communicating with clients while another colleague was more experienced at handling complex cases. As a result, we were able to handle most cases effectively.”

10. What kind of software development methodology do you prefer?

Wawanesa Insurance is a technology company, so it’s likely that you’ll be working with software development. The interviewer wants to know what your experience has been with different types of software development and how you prefer to work. If you have no prior experience in this area, you can explain the type of methodology you would use if given the opportunity.

Example: “I’ve worked on projects where we used Agile and Waterfall methodologies. I find that Agile works best for me because it allows me to collaborate with my team members throughout the project. It also helps me stay organized by breaking down large tasks into smaller ones. In my last role, I was responsible for managing the entire project, so I found Agile to be beneficial.”

11. Are you comfortable working with C#?

Wawanesa Insurance uses C# as its primary programming language. This question helps the interviewer determine if you have experience with this language and whether you can learn it quickly if necessary. If you don’t have any experience, explain that you are willing to learn a new language.

Example: “I’ve worked with C# before in my previous role, but I’m open to learning a new language if needed. I am confident that I could pick up C# again within a few weeks of training.”

12. Have you worked with databases before?

Wawanesa Insurance uses a database to store information about its customers. The company wants employees who have experience working with databases, so they ask this question to see if you do. If you have worked with databases before, explain your experience and what type of database you used. If you haven’t worked with them before, let the interviewer know that you are willing to learn how to use one.

Example: “I’ve never worked with a database before, but I am familiar with Microsoft Access. I took an introductory class in college where we learned how to create tables and queries. I also completed several projects for my classes using Access.”

13. Give an example of a difficult problem you had to solve using SQL.

SQL is a database language that’s used to store and retrieve information from databases. This question allows you to show your problem-solving skills by describing how you solved the issue using SQL.

Example: “In my last role, I was tasked with creating a new system for storing customer data. The company wanted to be able to track customers’ purchases over time so they could send them targeted offers. I created an application that would allow us to do this by storing all of our customer data in one place. It took me several weeks to create the program, but it saved the company thousands of dollars each year.”

14. How would you handle a situation where you were having trouble understanding the requirements from the client?

This question can help the interviewer determine how you handle challenges in your work. Use examples from previous experiences to show that you are willing to ask for clarification and support when needed.

Example: “I would first try to clarify what the client is asking me by using different methods of communication, such as phone calls or emails. If I still don’t understand after a few attempts, I would ask my supervisor for help. They have more experience than I do, so they may be able to explain things better. In this situation, I would also offer to send them an email with all the information about the case so they could review it.”

15. How would you explain insurance coverage to a customer who doesn’t understand their policy?

This question is a great way to test your customer service skills. It’s important that you can explain policies in an easy-to-understand manner so customers know what they’re paying for and how it will benefit them.

Example: “I would first ask the customer what their main concern was about their policy. If they don’t understand why they have certain coverage, I would explain each part of the policy in detail. For example, if they didn’t understand what comprehensive coverage meant, I would explain that this type of insurance covers damages from natural disasters or accidents. This helps them understand exactly what they are paying for.”

16. Do you have experience working with Microsoft Office Suite?

Wawanesa Insurance uses Microsoft Office Suite, so the interviewer wants to know if you have experience with this software. If you don’t have experience working with it, you can talk about your willingness to learn and how quickly you pick up new programs.

Example: “I’ve used Microsoft Word for writing assignments in school, but I haven’t had any professional experience using it. However, I am a quick learner and would be happy to take online training or attend a workshop on how to use it.”

17. Have you ever had to make a decision without consulting your manager, how did you handle it?

This question is an opportunity to show your problem-solving skills and ability to make decisions. When answering this question, it can be helpful to describe a time when you made a decision on your own that turned out well.

Example: “In my current role as a customer service representative for Wawanesa Insurance, I often have to handle issues with customers without consulting my manager. One time, a customer called in asking about the best way to protect their home from flood damage. My first instinct was to consult my manager because I had never handled a flood insurance claim before. However, after thinking through the situation, I decided that I could answer the question myself. After researching the company’s policies and speaking with the customer further, I determined that they were eligible for flood coverage.”

18. What are some challenges you think you might face if hired for this position?

This question is a great way for employers to learn more about your problem-solving skills. When answering this question, it can be helpful to think of a time when you faced a challenge at work and how you overcame it.

Example: “I think one of the biggest challenges I might face in this position would be learning all of the ins and outs of Wawanesa’s insurance policies. There are so many different types of coverage that I’m sure there will be some I don’t know as well as others. To overcome this, I plan on asking my coworkers questions if I ever feel confused or unsure of something.”

19. What do you know about Wawanesa Insurance?

This question is a great way for the interviewer to assess your knowledge of their company. It also allows you to show that you have done some research on the company and are familiar with its history, values and goals. When preparing for this question, make sure to read up on Wawanesa Insurance’s website or any other sources you can find online.

Example: “I know that Wawanesa Insurance was founded in Winnipeg, Manitoba in 1946 by John Wawanesa. The company has grown significantly since then, now offering insurance products across Canada. I am excited to be here today because I think it would be an amazing opportunity to work for such a successful company.”

20. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to provide an example of how you helped a customer and what the outcome was. This can help your interviewer see how your actions benefited the company as well as the customer.

Example: “When I worked at my previous job, we had a customer who called in asking about our policies on car insurance. He told me he wanted to know more about our discounts and if they were available for him. I spent some time looking through our database to find out which discounts he qualified for and explained them to him. After finding out about all of his discounts, he decided to switch to Wawanesa Insurance.”