20 Wealthsimple Interview Questions and Answers

Wealthsimple is a Canadian financial technology company that offers online investing and savings services. The company was founded in 2014 and has since grown to become one of the largest robo-advisors in Canada.

If you’re hoping to land a job at Wealthsimple, you can expect to be asked a variety of questions about your experience, qualifications, and goals. To help you prepare, we’ve gathered a list of sample Wealthsimple interview questions and answers.

Wealthsimple Interview Process

The interview process at Wealthsimple is generally positive, with most reviewers finding it efficient and well-organized. However, some candidates found the questions to be difficult, while others felt that they could have been better prepared. Overall, the experience was good for most people.

1. What are the three most important things you look for in a company?

This question is a great way to show your interest in the company and how you can contribute to its success. When answering this question, it’s important to be honest about what attracted you to Wealthsimple. You should also highlight any similarities between yourself and the company.

Example: “I am very interested in working for a company that values innovation and creativity. I believe these are two of the most important factors when building a successful business. Another factor I look for is a company that has a strong sense of community. I think it’s important to work for a company that cares about more than just making money.”

2. How would you handle an angry customer?

Wealthsimple is a financial services company, so you may encounter customers who are upset about their account or service. Interviewers want to know that you can handle customer complaints and resolve them quickly. Use examples from your previous experience in which you helped an upset customer.

Example: “I once had a client call me because they were upset with the performance of one of their investments. I listened to what they said and asked questions to understand why they felt this way. After learning more about their investment goals, I explained how the investment was designed to help them reach those goals. The client understood my explanation and decided to stay invested.”

3. Tell me about your experience with financial software.

Wealthsimple uses a proprietary software platform to manage its clients’ portfolios. The interviewer may ask this question to learn about your experience with financial software and how you might fit in at Wealthsimple. If you have no prior experience working with financial software, consider describing your computer skills or any other relevant work experience that relates to the job.

Example: “I’ve used several different types of financial software during my career as a financial advisor. I find it helpful to use multiple platforms because each one offers unique features that can help me serve my clients better. For example, I like using Wealthsimple’s software because it allows me to create detailed reports for my clients quickly and easily. This helps me stay organized and ensures that I’m meeting all of my client’s needs.”

4. Why do you want to work at Wealthsimple?

This question can help the interviewer learn more about your interest in their company. Use this opportunity to show how you’ve done research on Wealthsimple and what aspects of the company appeal to you.

Example: “I want to work at Wealthsimple because I’m passionate about helping people manage their finances. Your company’s mission statement is all about making investing accessible for everyone, which is something that really resonates with me. I think my skills as a financial advisor would be an asset to your team.”

5. Are you comfortable working on a team?

Wealthsimple is a collaborative environment, and the interviewer may ask this question to gauge your teamwork skills. Use examples from past experiences where you’ve worked well with others on projects or in teams.

Example: “I have always been part of a team at my previous jobs, so I’m used to collaborating with others. In my last position as an investment advisor, I was part of a small team that met once a week to discuss client accounts and make decisions about how we would invest our clients’ money. We also had weekly one-on-one meetings with our managers to discuss our progress and any challenges we were facing.”

6. What is your approach when solving technical problems?

Wealthsimple is a technology-based company, so it’s likely that you’ll be asked about your technical skills. When answering this question, demonstrate your problem-solving abilities and highlight your ability to use logic and critical thinking when solving problems.

Example: “I first try to understand the issue by asking questions and researching online. Then I analyze the data and compare it with my previous work to determine what went wrong. Once I’ve identified the problem, I fix it and test the results before submitting my work for approval.”

7. What do you think is the biggest challenge facing Wealthsimple right now?

This question is a great way to test your problem-solving skills and ability to think critically. When answering this question, it can be helpful to first identify the biggest challenge facing Wealthsimple and then explain how you would solve that challenge.

Example: “The biggest challenge I see for Wealthsimple right now is ensuring they are meeting their clients’ needs. To do this, I would implement regular surveys to gather feedback from customers about what they like and don’t like about the company’s services. This will allow me to make sure Wealthsimple is providing quality customer service and products.”

8. Can you tell us about a time when you had to deal with a difficult client or situation?

This question can help the interviewer get a better idea of how you handle conflict and challenges. Use examples from your previous work experience to highlight your problem-solving skills, communication skills and ability to stay calm under pressure.

Example: “In my last position as an investment advisor, I had a client who was very upset about his portfolio’s performance. He wanted me to make it so that he would never lose money on any investments. Unfortunately, there is no way to guarantee this. I explained this to him in detail and tried to reassure him that we were doing everything we could to ensure his financial future. Eventually, he calmed down and understood that our team was working hard for him.”

9. Describe how you would go about creating a new feature for our software.

This question is a great way to test your problem-solving skills and ability to work in a team. When answering this question, it can be helpful to describe the steps you would take when working on a new feature for a software company.

Example: “I would first make sure that I understood what my manager wanted from me. Then, I would research similar features of other companies and see if there are any ways we could implement them into our own software. After researching, I would create a prototype of the new feature using existing resources within Wealthsimple. Once I had created the prototype, I would present it to my manager and discuss how we could improve upon it.”

10. Do you have any experience with Ruby on Rails?

Ruby on Rails is a framework that allows developers to create web applications. Wealthsimple uses Ruby on Rails, so your answer should show the interviewer you have experience with this framework. If you don’t have any experience with Ruby on Rails, explain what other frameworks you’ve used and how they’re similar or different from Ruby on Rails.

Example: “I haven’t worked with Ruby on Rails before, but I have worked with several other frameworks like Django and Laravel. While these frameworks are different than Ruby on Rails, they all allow me to build websites quickly and efficiently. Ruby on Rails seems to be very popular among startups because of its ease of use.”

11. If hired, how would you use your past experiences to benefit Wealthsimple?

This question is an opportunity to show the interviewer how your past experiences can help you succeed in this role. Use examples from your previous job that highlight your skills and abilities, such as communication, teamwork or problem-solving.

Example: “I have a background in customer service, so I know how important it is to provide excellent support for clients. In my last position, I was responsible for answering client questions about our investment portfolio. This experience has given me valuable insight into what types of information investors are looking for when they call us with questions. I would use this knowledge to create educational content on Wealthsimple’s website and social media channels.”

12. Give me an example of a time you had to be very strategic in order to meet all your top priorities.

This question is a great way to show your problem-solving skills and ability to prioritize. It also allows you to share an example of how you used your time management skills to achieve success in the past.

Example: “In my previous role, I had to manage multiple clients while ensuring that all their needs were met. This required me to be very strategic with my time so that I could meet deadlines for each client while still providing excellent customer service. To do this, I scheduled regular meetings with each client to discuss their financial goals and progress. This allowed me to stay organized and ensure that each client was getting the attention they needed.”

13. Can you describe your experience with user-centered design?

User-centered design is a process that focuses on the needs of users. Wealthsimple uses this method to create an intuitive and easy-to-use platform for their clients. Your answer should show your understanding of user-centered design and how it relates to creating effective digital experiences.

Example: “User-centered design is one of my favorite processes because I find it so rewarding when I see people using something I designed. In my last role, we used user-centered design to redesign our company’s website. We started by conducting research with our target audience to learn about their pain points and what they wanted from our site. Then, we created wireframes based on these insights and tested them with users before implementing any changes.”

14. What are some of the challenges that come along with designing and developing financial software?

This question can help the interviewer get a better idea of your experience with developing software and how you approach challenges. Use examples from your previous work to highlight your problem-solving skills, ability to collaborate with others and adaptability to new situations.

Example: “One challenge that I’ve encountered while designing financial software is ensuring that all users have access to the same information at the same time. For example, when working on my last project, we had to create an interface where multiple users could view their accounts simultaneously without seeing each other’s data. This was challenging because it required us to develop a system that would allow for simultaneous viewing but also keep certain information private.”

15. When was the last time you provided exceptional customer service?

Wealthsimple wants to know that you’re a customer-focused professional. This question helps them determine if you have experience providing quality service and how your past experiences can benefit their company. When answering this question, it’s important to highlight the skills you used in the situation and what made it exceptional.

Example: “In my last position as a financial advisor at XYZ Financial Group, I had a client who was looking for a new investment strategy. They were unhappy with their current performance and wanted to make some changes. After meeting with the client, I determined they needed more aggressive investments to reach their goals. The client wasn’t thrilled about the idea of taking on more risk but understood why it was necessary.

I helped the client understand the benefits of making these changes and provided resources to help them learn more about investing. In the end, the client decided to move forward with the change and ended up reaching all of their goals.”

16. We are looking for someone who can prioritize tasks effectively. Can you give an example of a time where you did so?

This question is a great way to assess an applicant’s ability to prioritize tasks and complete them in a timely manner. When answering this question, it can be helpful to provide details about the task you were completing and how you prioritized your time to ensure that you completed all of your work on time.

Example: “In my previous role as a financial advisor, I had many clients who needed help with their finances. One client was looking for advice on investing while another wanted to discuss their retirement options. In this situation, I decided to meet with the client who wanted to talk about their retirement first because they were closer to retirement age than the other client. This allowed me to give both clients the attention they needed.”

17. What do you see as the future of robo-advising?

Wealthsimple is a leader in the robo-advising space, and they want to know that you’re committed to this growing industry. Your answer should show your interest in innovation and how it can benefit clients.

Example: “I believe robo-advising will continue to grow as more people become aware of its benefits. As technology continues to advance, I think we’ll see more personalized services offered by robo-advisers. For example, Wealthsimple already offers financial planning services, but I would like to see them offer even more advanced services such as estate planning.”

18. Do you have experience managing teams?

Wealthsimple is a growing company, and they may want to know if you have experience managing teams. This can be an important skill for the role because it shows that you are able to lead others in your career. When answering this question, consider talking about a time when you managed a team or were part of one. Explain what your responsibilities were as a leader and how you helped your team succeed.

Example: “I’ve never been a manager before, but I do have experience working with a team. In my last job, I was part of a small marketing team. We worked together to create content for our clients’ social media accounts. I enjoyed collaborating with my teammates on ideas and helping them develop their skills.”

19. What are the qualities of a good leader?

Wealthsimple is a growing company, and they may be looking for someone who can help them continue to grow. A good leader has many qualities that are important in any industry, but especially finance. When answering this question, you should focus on the leadership skills that will benefit Wealthsimple as a whole.

Example: “A good leader is someone who is confident in their decisions and willing to take risks. They also have excellent communication skills so they can explain their ideas clearly to others. Finally, a good leader is someone who cares about their team members and wants to see them succeed.”

20. What do you consider to be the most important thing to keep in mind when trying to create a great user experience?

Wealthsimple is a digital investment platform, so it’s important that employees have experience creating positive user experiences. This question helps the interviewer determine how you would apply your UX skills to their company and what strategies you might use to improve Wealthsimple’s current offerings.

Example: “User experience is one of my primary focuses as a designer. I believe that if users can’t navigate through an interface or find information they’re looking for, then there’s no point in having a website at all. The most important thing to keep in mind when designing for user experience is the target audience. You need to understand who will be using the product and what their needs are.”