19 Webhelp Interview Questions and Answers

When you go for a job interview, you can expect to be asked questions about your skills and experience. But if you’re interviewing for a position with Webhelp, you may also be asked company-specific questions.

These questions are designed to help the interviewer get a better understanding of your fit for the company. They may ask about your motivation for wanting to work at Webhelp, or what you know about the company and its values.

Preparing for these questions will help you stand out from the other candidates and increase your chances of getting the job.

Webhelp Interview Process

The interview process at Webhelp is generally positive, with most reviewers finding it efficient and straightforward. However, some note that the difficulty of the interviews can vary depending on the role you are applying for. For customer service positions, interviewees report that questions tend to be fairly basic and focus on your customer service experience. For more technical roles, such as in IT or cyber security, interviewees report that the questions are more difficult, focusing on your technical skills and knowledge. Overall, reviewers find the interview process to be fair and transparent, with a good mix of questions to get to know both your professional and personal sides.

1. What is your experience with customer service?

Webhelp is a customer service company, so it’s important that you have experience in this field. Your answer should show the interviewer your knowledge of how to provide excellent customer service and what tools you use to do so.

Example: “I’ve worked as a customer service representative for five years now. I started out working at a call center where we used Webhelp software to manage our calls. I learned about the company through my work there and decided to apply for a position here. My previous job prepared me well for this one because I already knew how to use the system.”

2. How do you handle customers who are upset or frustrated?

Webhelp employees often interact with customers who are upset or frustrated. The interviewer wants to know how you would handle these situations and ensure that the customer leaves satisfied.

Example: “I have had many experiences where I’ve spoken with a customer who was upset, but in every situation, I try my best to calm them down and resolve their issue as quickly as possible. If they’re upset because of something I did, I apologize immediately and do whatever it takes to make things right. If they’re upset about something beyond my control, I empathize with them and explain what steps I’m taking to resolve the problem.”

3. Tell me about a time when you had to deal with an angry caller, how did you handle it?

This question is a great way to assess your customer service skills. It’s important that you show the interviewer how you can remain calm and professional when faced with an angry caller.

Example: “I once had a client who was upset because they were having trouble making their payment online. I calmly explained to them how to make the payment, but they still insisted it wasn’t working. After trying several times, I asked if there was anything else I could help them with. They said no, so I ended the call. A few minutes later, they called back saying they figured out what they needed to do. I thanked them for calling back and helped them complete their payment.”

4. Why should we hire you as a customer service agent?

This question is a great way for the interviewer to assess your confidence and enthusiasm. When answering this question, it can be helpful to highlight some of your most relevant skills and experiences that make you an ideal candidate for the role.

Example: “I am passionate about customer service and have been working in this field for five years now. I believe my experience makes me well-suited for this role because I understand how important it is to provide customers with excellent service. I also know how to handle difficult situations and solve problems quickly.”

5. Are you available to work flexible hours?

Webhelp is a 24/7 operation, and the interviewer wants to know if you can work nights and weekends. If you have experience working these hours, explain why it’s important for your career development.

Example: “I’ve worked in customer service for five years now, and I’m used to working evenings and weekends. In my last position, I was on call every weekend, so I got used to being available at all times. It’s something that I enjoy because I get to help customers when they need me most.”

6. Can you tell us about a time where you had to make decisions without consulting your manager.

This question is a great way to assess your problem-solving skills and ability to make decisions on the spot. When answering this question, it can be helpful to describe a specific situation where you had to make an important decision without consulting your manager or supervisor.

Example: “In my previous role as a customer service representative, I was tasked with handling all incoming calls from customers who were experiencing issues with their online shopping experience. One day, I received a call from a customer who was having trouble placing an order online. After troubleshooting the issue for several minutes, I determined that the issue was related to the website’s server. Rather than calling my manager, I decided to contact the company’s IT department directly to resolve the issue.”

7. Do you have any technical support experience?

Webhelp is a BPO, so it’s important that you have some technical support experience. This can be from your previous job or volunteering at a local business. If you don’t have any technical support experience, consider taking a course to learn more about computers and software.

Example: “I worked as a computer technician for five years before I applied for this position. During my time there, I learned how to troubleshoot common issues with computers and software. I also volunteered at the library where I helped patrons with their technology questions.”

8. Have you worked in a fast-paced environment before? If so what was it like?

Webhelp is a fast-paced environment, so it’s important to be prepared for the pace. This question helps employers understand if you’re ready for this type of work and how you’ll handle it.

Example: “I’ve worked in a fast-paced environment before at my previous job where I was responsible for answering customer service calls. The pace was hectic but manageable because we had a system in place that helped us prioritize our tasks. We also had a team leader who would help us when we needed assistance.”

9. Describe a situation where you provided excellent customer service.

This question is an opportunity to show the interviewer that you value customer service and are willing to go above and beyond for customers. When answering this question, it can be helpful to provide specific examples of how you helped a customer or client solve their problem or achieve their goal.

Example: “In my previous role as a web developer, I worked with clients who were new to coding and needed help creating websites. One time, I was working on a project with a client who wanted to create a website using WordPress. They had never used WordPress before, so I spent extra time explaining how to use WordPress and answered all of their questions. By the end of our call, they felt more confident about using WordPress and were able to complete the project.”

10. When was the last time you had to deal with a difficult customer or situation?

This question is a great way to assess your problem-solving skills and ability to handle challenging situations. When answering this question, it can be helpful to provide an example of how you handled the situation successfully.

Example: “In my previous role as a customer service representative for a large retail chain, I had a customer who was upset because they didn’t receive their order on time. The customer was very angry and demanded that we give them a full refund. I calmly explained our return policy and offered to send another item at no charge. After some back and forth, the customer agreed to accept the new shipment.”

11. What would you do if you were faced with a challenging client and needed help from management?

This question can help interviewers understand how you would handle a challenging situation and whether or not you would ask for help. In your answer, try to explain what steps you would take to solve the problem yourself before asking management for assistance.

Example: “If I was faced with a challenging client, I would first attempt to resolve the issue myself by using my customer service skills and knowledge of the company’s policies. If this didn’t work, I would contact my manager immediately so they could assist me in resolving the issue.”

12. We want our employees to be able to work independently. Do you think you would be a good fit for that type of environment?

Webhelp is looking for candidates who can work independently and are self-motivated. This question helps them determine if you have the skills to succeed in their company. In your answer, explain how you would handle working on your own and what steps you would take to ensure that you’re always meeting deadlines and goals.

Example: “I am a very independent person, so I think this type of environment would be a good fit for me. I know that there will be times when I need help from my team members, but I also understand that sometimes they may need help from me as well. I plan to make sure that I’m always available to assist others when needed.”

13. What steps do you take when resolving a customer’s issue?

Webhelp hires customer service representatives who can resolve customers’ issues quickly and efficiently. Your answer should show the interviewer that you have a process for handling customer concerns.

Example: “I first try to understand what the customer is saying, so I ask clarifying questions if needed. Then I research the issue online or with my supervisor to find out how other customers resolved it. If I still cannot solve the problem, I escalate it to my supervisor or manager.”

14. What three words best describe you?

This question is a way for the interviewer to get to know you better. They want to see if your personality matches their company culture and values. When answering this question, try to be as genuine as possible.

Example: “I would say that I am driven, empathetic and organized. These are three qualities that have helped me succeed in my previous roles. For example, being driven has allowed me to work hard and achieve goals. Empathy helps me understand what customers need and how they feel. Organization allows me to stay on top of tasks and meet deadlines.”

15. Tell me about a time when you received positive feedback from a customer.

This question can help the interviewer learn more about your customer service skills and how you react to positive feedback. When answering this question, it can be helpful to mention a specific example of when you received praise from a customer and what steps you took to ensure that you maintained high-quality customer service in the future.

Example: “Once, I helped a customer find an item on our website. The customer was looking for a very specific product, but we didn’t have any items like it in stock. Instead of telling the customer we couldn’t fulfill their order, I searched other websites to see if they had the same product available. After searching several sites, I found one that had the product my customer wanted. I placed the order for them and told them we would ship it out as soon as possible.”

16. How would you go about building rapport with a customer?

Webhelp employees must be able to build rapport with customers, as this is a key part of the company’s service. When answering this question, it can be helpful to provide an example of how you would do so.

Example: “I believe that building rapport with a customer starts from the moment they call in. I would greet them by name and ask about their day or any recent events. This helps me get to know them better and makes them feel more comfortable when talking to me. If they are having trouble finding something on our website, I will walk them through the process until they find what they’re looking for.”

17. What are some qualities you look for in a team player?

Webhelp is a team-oriented company, so it’s important that you’re able to work well with others. When answering this question, think about what qualities you look for in your own teammates and explain why those traits are important.

Example: “I believe communication is the most important quality of a good teammate. I’ve worked with people who were very talented but didn’t communicate their ideas or questions to other members of the team. This led to misunderstandings and mistakes, which could have been avoided if they had communicated more effectively. Another important trait is flexibility. Sometimes things change quickly, and being flexible can help us adapt to these changes.”

18. Is there anything else we should know about you?

This question is your opportunity to show the interviewer that you are a well-rounded individual. You can use this time to discuss any other skills or experiences that may be relevant to the position, such as computer programming languages, customer service experience and foreign language fluency.

Example: “I am fluent in Spanish, which I studied for five years in high school. While I haven’t had an opportunity to use it professionally yet, I would love to have the chance to do so at Webhelp.”

20. Do you have any experience working with CRM software?

CRM software is a type of customer relationship management tool that helps businesses manage their customers and sales. If you have experience with CRM, explain how it helped your previous employer. If you don’t have any experience working with CRM, you can still answer this question by explaining what you know about the software.

Example: “I’ve worked with several different types of CRM software in my career so far. I find that CRM software is an effective way to keep track of important information about clients and leads. For example, when I was working as a web developer for a marketing firm, we used CRM software to help us organize our client’s contact information and create personalized emails.”