What Does a Wells Fargo Lead Teller Do?

Wells Fargo is a multinational financial services company that provides banking, investments, mortgage, and consumer and commercial finance services.

A Lead Teller at Wells Fargo is responsible for providing excellent customer service and managing the daily operations of the branch. They are responsible for leading a team of tellers and providing guidance and support to ensure that all customer transactions are handled accurately and efficiently. Lead Tellers also provide training and development to new and existing tellers, and ensure that all policies and procedures are followed. They also assist in resolving customer complaints and inquiries.

Wells Fargo Lead Teller Job Duties

A Wells Fargo Lead Teller typically has a wide range of responsibilities, which can include:

• Lead a team of tellers to ensure that customer service standards are met and exceeded
• Provide guidance, training, and support to tellers in order to maximize their performance
• Monitor daily transactions for accuracy and compliance with bank policies and procedures
• Ensure the security of all cash and assets within the branch
• Assist customers with account inquiries, deposits, withdrawals, transfers, loan payments, and other banking services
• Identify customer needs and provide information on new products and services
• Reconcile cash drawers at the end of each shift, counting and packaging coins and currency
• Track, record, report, and store transactional information and special requests
• Maintain an organized work environment and adhere to safety protocols
• Develop and maintain relationships with customers, providing exceptional customer service
• Participate in community outreach activities as needed
• Actively participate in sales initiatives to increase revenue and meet goals

Wells Fargo Lead Teller Salary

The salary for a Lead Teller at Wells Fargo is determined by a variety of factors, including the individual’s experience, education, and performance. Additionally, the size of the branch and the local market rate for the position can also influence the salary. Wells Fargo also takes into consideration the Lead Teller’s ability to meet and exceed customer service expectations, as well as their ability to lead and motivate a team.

• Median Annual Salary: $37,996 ($18.27/hour)
• Top 10% Annual Salary: $47,380 ($22.78/hour)

Wells Fargo Lead Teller Job Requirements

To be hired as a Lead Teller at Wells Fargo, applicants must have a high school diploma or equivalent. Previous experience in a customer service or banking role is preferred. Applicants must also have a strong knowledge of banking products and services, as well as excellent customer service and communication skills. Additionally, applicants must be able to work in a fast-paced environment and be able to handle multiple tasks simultaneously. A valid driver’s license and reliable transportation are also required. Wells Fargo also requires Lead Tellers to be certified in the Bank Secrecy Act and Anti-Money Laundering.

Wells Fargo Lead Teller Skills

Wells Fargo Lead Teller employees need the following skills in order to be successful:

Financial Services: A background in financial services can help you understand the products and services offered by a bank. As a lead teller, you may be responsible for explaining the differences between accounts and the fees associated with them. You may also be responsible for explaining the differences between loans and other types of financial products.

Branch Operations: Branch operations are the processes and procedures that a bank uses to operate its branches. This includes everything from how tellers process transactions to how they handle customer complaints. Lead tellers should have a thorough understanding of how their branch operates so they can train new tellers and help managers improve the branch’s operations.

Customer Service: Customer service skills help you interact with customers in a friendly and helpful manner. As a lead teller, you may be the first person a customer interacts with when they visit the bank. Your customer service skills can help you greet customers, answer their questions and resolve any issues they may have.

Fraud Detection: As a lead teller, you may be responsible for monitoring the bank’s security systems and identifying potential fraud. This requires a thorough understanding of the bank’s security protocols and the ability to identify suspicious activity. You may also be responsible for training other tellers on how to identify fraudulent activity.

Leadership: Leadership skills help you motivate and inspire others. As a lead teller, you may be responsible for training new tellers and monitoring their work. Leadership skills can help you provide constructive feedback and encourage your team to work harder.

Wells Fargo Lead Teller Work Environment

Wells Fargo Lead Tellers typically work in a bank branch, where they are responsible for managing the daily operations of the teller line. They are expected to provide excellent customer service, ensure accuracy in all transactions, and maintain a safe and secure environment. Lead Tellers typically work a 40-hour week, but may be required to work additional hours during peak times. They may also be required to work evenings and weekends, depending on the needs of the branch. Lead Tellers must be able to handle a high level of stress, as they are responsible for ensuring that all transactions are accurate and that customer service is of the highest quality. They must also be able to work independently and as part of a team.

Wells Fargo Lead Teller Trends

Here are three trends influencing how Wells Fargo Lead Teller employees work.

Dealing With Fear

As the banking industry continues to evolve, Wells Fargo Lead Tellers must be prepared to deal with fear from customers. With the rise of digital banking and online fraud, customers are increasingly concerned about their financial security. As a result, it is important for Lead Tellers to understand how to handle customer fears in order to provide an effective service.

Lead Tellers should focus on building trust with customers by providing clear explanations of products and services, as well as offering reassurance that their money is safe. Additionally, they should stay up-to-date on the latest security measures and technologies so that they can confidently answer any questions or concerns customers may have. By understanding how to effectively manage customer fears, Lead Tellers will be better equipped to provide excellent customer service.

Technology in Banking

Technology is transforming the banking industry, and Wells Fargo Lead Tellers must be prepared to embrace this change. Automation has become a key part of banking operations, with customers increasingly relying on digital channels for their financial needs. As such, Lead Tellers must understand how to use technology to provide better customer service and ensure that transactions are secure.

Lead Tellers should also be aware of emerging technologies like blockchain and artificial intelligence (AI). These tools can help streamline processes, reduce costs, and improve security. Additionally, AI-powered chatbots can provide customers with quick answers to their questions without having to wait in line or speak to a human representative. Understanding these new technologies will be essential for Lead Tellers to stay competitive in the future.

Consistent Training

As the banking industry continues to evolve, it is important for Wells Fargo Lead Tellers to stay up-to-date on the latest trends and technologies. Consistent training helps ensure that Lead Tellers are knowledgeable about new products and services, as well as any changes in regulations or policies.

Lead Tellers must also be able to provide excellent customer service and understand how to handle difficult situations. Training can help them develop the skills they need to effectively manage their team and provide a positive customer experience. Additionally, consistent training can help Lead Tellers stay ahead of the competition by staying informed about the latest developments in the banking industry.

Advancement Prospects

Lead tellers at Wells Fargo have the opportunity to advance to a variety of positions within the company. These include customer service representative, personal banker, branch manager, and assistant branch manager. Lead tellers may also be eligible for promotions to higher-level positions such as regional manager, district manager, and vice president. To advance, lead tellers must demonstrate strong customer service skills, a commitment to the company, and a willingness to take on additional responsibilities.

Interview Questions

Here are five common Wells Fargo Lead Teller interview questions and answers.

1. How comfortable are you working with numbers?

This question can help the interviewer determine how well you understand math and numbers. Use your answer to highlight any experience or skills that show your comfort with working with numbers.

Example: “I have always been good at math, so I enjoy working with numbers. In my last role as a lead teller, I was responsible for counting money throughout the day. This required me to count large amounts of cash quickly and accurately. I developed a system where I could count all the money in each drawer by the end of my shift. My ability to work efficiently with numbers helped me complete my tasks on time.”

2. What would you do if a fellow employee was being dishonest to a customer?

This question can help an interviewer understand how you would handle a conflict with another employee. It can also show them how you might resolve conflicts with customers if they ever arise. In your answer, try to focus on the steps you would take to solve the problem and avoid any mention of the other person’s actions or intentions.

Example: “I would first speak with the employee privately about their behavior. I would ask them why they were acting in this way and what I could do to support them. If they continued to act dishonestly toward customers, I would report it to my manager so that we could address the issue together.”

3. Have you worked with a team before, if so what was your role within the team?

Wells Fargo wants to know if you have experience working with a team and how well you can collaborate. This question is an opportunity for you to showcase your interpersonal skills, communication abilities and leadership qualities.

Example: “I’ve worked in a bank setting before, but I was the only teller on my floor. However, I did work as part of a team when I was at my previous job where I was responsible for helping customers find what they were looking for within our inventory. My role was to help other employees locate items that customers wanted while also answering any questions they had about the products we sold.”

4. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. Employers want to know what your strengths are so they can use them on the job, but they also want to know about any weaknesses you might need help with so they can provide support or training. When answering this question, be sure to focus on your strengths first.

Example: “My greatest strength as a lead teller would be my attention to detail. I am very careful when counting money and entering transactions into the computer system, which helps ensure accuracy. My weakness would be that sometimes I get so focused on work that I forget to take breaks. I’ve learned to set an alarm on my phone to remind me to take short breaks throughout the day.”

5. Give an example of a time when you were able to successfully communicate with another person even when that individual may not have personally liked you (or vice versa).

This question can help an interviewer understand how you interact with others and your ability to work in a team environment. It also helps them determine if you have the skills necessary to be successful as a lead teller at Wells Fargo.

Example: “In my previous role, I worked with a colleague who was very quiet and didn’t like to speak up or ask questions. This made it difficult for me to get information from him when I needed it. However, I learned that he preferred written communication over verbal communication. So, instead of asking him questions verbally, I would write down what I needed to know on a piece of paper and leave it where he could see it.”